Fitted to parent's house for use of visiting carers. Installed and set up as recommended. Tested satisfactorily. After 48 hours, so about 20th use, a carer said it had jammed. It had. Managed to free it by marginally relaxing screw pressure on internal plate (I am a qualified engineer). Able to reset, but not to original combination, which was a pain as carers, emergency call centre and others had to be advised of change. Tested satisfactorily by self and two others. Carers used easily for 60 hours, then a (different) carer reported another jam. This time unable to free it. Removed and another make fitted, which has now given three months perfect service.

Weatherproof cover mountings very fragile - one side broken even before it as installed. Still fits back OK but doesn't pivot - a bit disappointing

Heads of mounting bolts supplied interfered with door closure - clearance just too tight - had to use different bolts.

Order of entry of digits and letters selected for code seems immaterial - as long as all the right ones are entered it opens. Means one needs to be very careful not to accidentally create easy sequences.

On the plus side, it does have good capacity and, once locked, appears to be a robust device.

No quibbles on price and actual shopping experience and delivery were fine.

A very sturdy key safe, I am confident that it provides the key security needed and am reassured that it is police approved. Plenty of room for keys and looks neat and reasonably inconspicuous on the wall.

I was disappointed to discover that (I assume) my product had been out to somebody, returned and sent back out again. It had drill marks around two of the fixing holes at the back and it also had a dent on the corner. Unfortunately I didn't discover these things until the chap who was going to fit it was there waiting to do the job so I took the decision to let him put it up, but it did concern me that it wasn't in perfect condition. The only difficulty was in initially setting the keypad, it took several attempts to get it to work, but once done, extremely straightforward to use. Would recommend if you want a key safe that gives you confidence that it can't be tampered with.

This is a robust key safe without a doubt and easy to install on a heavyweight base BUT, difficulties were experienced in changing the security code: neither a flat head screwdriver nor the accompanying key could be used to change the original code without damaging the disks which represent the code. This is a huge minor point in an otherwise excellent product and is responsible for the low score. If the code needs to be regularly changed this may not be the product for you, however, if you have a small circle of code holders - or can manage to change without difficulty it is definitely recommended

Great product to replace one that has lasted 10 years. Hopefully review again in 10!