I bought this lock as a replacement for my existing lock. It was exactly as described and fitted the existing location perfectly without the need for any further tools other than a screwdriver. As I am retired female I was extremely pleased that I was able to replace the lock myself and avoid further costs for getting the lock fitted. Also the lock itself was extremely good value for money without compromising on the quality which is very good and substantial and makes you feel safe and secure in your home. The two keys provided are substantial and open and close the lock with little effort unlike others which can be difficult to turn. I would recommend this lock as it provides excellent security at a reasonable price.

On consultation with your representative on the phone I was directed to the product that I required to replace my broken lock. I compared the price with other sites and it was extremely competitive. I ordered the replacement lock from you and the item arrived on time. All of the fitting instructions were enclosed and replacing the lock was a simple affair. Since it was replaced I have had no trouble with it. One minor complaint I wanted some spare keys with the lock but was told the it would delay the delivery by a week. As I required the lock quickly to secure my house this was out of the question so had to resort to a key cutting service to have some more cut.

The Lock eventually turned out to be exactly what I needed to replace one which had been carelessly broken by someone doing some work for me at my property. I had some difficulty in fitting because the original delivery was set up for a left handed door opening from the outside instead of the right handed set up which I required but had not made clear on my order. The original lock delivered was probably intended to be universal but I was unable to determine how to reverse the set up from left to right. This may have been my fault. However when I Phoned and explained the problem the response was immediate and a revised lock was delivered within 24 hours.

The ERA product range is 1st class and up to the standard you would expect from a professional lock maker..

The fitting instructions are clear and the locks fitted perfectly fist time.

This is the second order for ERA locks that I have purchased and I am very pleased with both orders. I would certainly use ERA products again.

Security is very important to us as a business and you need confidence in the security products you buy.

I can honestly say that the ERA range of products has satisfied our need and will be the number one choice of product for the future.

Great product