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FAQs (14)

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What if there is a power cut, will this alarm still work?
Mark, Southampton
The Era range of smart alarms all have a built in rechargeable battery which would automatically back up the alarm whenever necessary.
Tom W
Was this helpful? 25
 
How does the app arm/disarm the alarm. Does it do it by sending message to SIM card?
Alison, Tyne and Wear
Your smart phones sim would be connected to the sim in your alarm system meaning they can transfer information to one another.
Tom W
Was this helpful? 5
 
Does the system need a mains connection. We are looking for a system for a stable block without any mains supply.
Steve Brookes, Coventry
Unfortunately all of our smart alarms require mains power.
Tom W
Was this helpful? 7
 
How many window sensors can be used?
Steve, Wakefield
Up to 50 sensors can be connected to the alarm.
Tom W
Was this helpful? 17
 
Can the default access code be changed via the keypad from 1234 without a SIM card installed? If not then can it all be installed set up and working and a SIM card fitted at a later date?
S. Hırons, Coventry
The system to does not require a SIM card to function. The purpose of the SIM is for the notifications to your phone. You can set and re-set you access code as often as required via the keypad.
Phil R
Was this helpful? 2
 
Does this system have any signal jamming protection? eg. denial-of-service jammers?
Dan E, Swindon
The Anti Jamming protection is built into the Siren.
Tom W
Was this helpful? 6
 
How would I know which sim to buy for this product? Would it just be any standard sim from O2 or EE? What sort of air plan would you need just calls only for a very low price per month? Or is there a minimum air time usage you would need for this?
Amy, Berkshire
Any pay as you go sim would be fine (excluding the network Three) dependant on if you wanted to be contacted by a call or text, the data plan and network would be your choice.
Tom W
Was this helpful? 6
 
When the sensors are triggered does the alarm have a warning beep before the siren begins?

Also, what is the delay time before the siren goes off and is this adjustable?
Laura, Glasgow
The system will allow you to set an entry and exit time period. A tone is omitted during this period before the alarm activates.
Phil R
Was this helpful? 6
 
Is all you need a mobile to operate this system? I do not have wireless in my apartment but have a smart phone.
Katie , London
No internet is required. The ERA Garrison uses a sim card to contact you via your smartphone by text, when the alarm is triggered.
Tom W
Was this helpful? 11
 
How does the phone app communicate with the alarm system, is it via the SIM or your home WiFi?
Neil Phipps, Birminhgam
The App communicates to the alarm via the Sim card only.
Phil R
Was this helpful? 9
 
Will the alarm work without a SIM card?
John Smith, Birminghqm
Yes the alarm will work without the sim card, but you will not receive any notifications.
Anne K
Was this helpful? 9
 
Does this system allow for existing wired PIRs to be used? If not, do you recommend an alternative wired/wireless system?
Ian, Birmingham
Unfortunately our Alarm Systems are all wireless and are not suitable to be wired as they work on their own secure frequency. They are also not compatible to work with other brands.
Tom W
Was this helpful? 2
 
A couple of questions:
a) if the alarm goes off, is it possible to disarm it remotely using the mobile app?
b) is it possible to set the device so the alarm doesn't sound but you get a notification on the mobile app?
nick cassidy, London
The alarm can be de-activated using the smart phone app. You could not connect the external siren to the alarm system thus removing the audible notification via this component and you would received a text notification of the alarm activation via the Sim card.
Phil R
Was this helpful? 4
 
Does the control panel need to be wired to a mains supply?
Ian fullagar, Milwich
The ERA Garrison control panel has a power lead that can be plugged into the mains.
Steven T
Was this helpful? 6