FAQs (66)
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Simon, Hemel Hempstead
Three works on a 3G only sim card. This product is only suitable for 2G as it only needs to contact you through a telephone call or text notification.
Tom W
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71
Sameh Sackla, Reading
Both the Hub and external Siren have built in encryption anti jamming technology feature.
Tom W
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70
Zubair, Dartford
You will receive a push notification on the App when any of the batteries need changing.
Tom W
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72
72
Chris Hague, Huddersfield
The alarm would only activate once a component has been triggered. The alarm has a rechargeable battery which would activate when any mains power is lost.
Tom W
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47
47
Jack, Birmingham
As the Siren is solar powered, as long as it has access to daylight the battery would constantly charge and store enough energy in one days charge to power it for a whole week. The estimated battery life would be 3-5 years in total.
Tom W
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69
David, Bristol
No, the service would be free of charge.
Tom W
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73
Richard Riley, Leeds
Yes, both systems have this mode just as an anti tamper mechanism. However the ERA Homeguard has a sim card option, so if the WiFi connections drops, you would still be notified.
Tom W
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72
Raghvendra Singh, Wokingham
The system will allow you to set 2 zones so that you can have one active and one in-active.
Phil R
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72
Ian fullagar, Stafford
The HomeGuard series is wireless, because of the Wi-Fi connectivity, and only needs to be plugged into a mains power socket.
Tom W
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64
Carl Law, York
The Door Sensors are supplied with fixing screws and double sided adhesive strips.
Tom W
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67
Colin , Margate
The anti tamper feature can be deactivated in the app menu under the My Hub settings. A loss of internet connection would not trigger the alarm.
Tom W
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38
Sam Smith, BURY ST. EDMUNDS
This system will allow a second ERA Solar Powered Siren to be linked as an accessory.
Tom W
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20
Alan, Durham
The batteries last approximately 12-18 months. Two AA batteries are needed for the PIR's and one AA battery for the door sensors.
Anne K
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32
Ben , Newcastle
The ERA Homeguard has a built in internal siren, the siren can also be disabled at any time.
Tom W
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28
If this one doesnt, are there any that do?
Johnathan Chapman, Milton keynes
This system will alert you that the wifi or the power has gone down providing you have a sim card inserted into the HUB to send you a notification.
Christian B
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13
13
Dergin
Any recordings are saved on to a Micro SD card (Max 32GB)
Tom W
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19
S Dhillon
Unless the alarm has a sim card facility, for example the ERA HomeGuard Smart Alarm Pro - Junior Kit, you would not be contacted without a WiFi connection. The Sim card feature can also be used to reset the alarm at any time.
Tom W
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Kerry Eames, Portsmouth
The alarm system would contact you via WiFi, however if your internet connectivity experienced problems the Sim card would only be used in emergency's to contact you so you do not need to top it up per month. You can always check the balance of your sim card by calling your provider.
Tom W
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29
Matt, Friskney
The Homeguard series is compatible with all ERA accessories.
Tom W
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29
Alex , Birmingham
Any standard sized SIM would be suitable as most networks function using 2G, 3G or 4G. The only exception is Three network as they do not operate lower than 3G.
Jonathan P
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12
12
JAMES FULLER
The range of this system is 80 metres.
Christian B
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12
12
Mark, Wakefield
You can activate the silent feature via the App.
Tom W
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14
14
Chris, Essex
Unfortunately these systems are not compatible with 3G sim cards.
Tom W
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14
14
Dean barrow, Stevenage
Once the components are paired with the hub they would not unlearn by changing WiFi.
Tom W
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14
14
Paul, Northampton
You would receive a push notification via your WiFi, however if the WiFi connection is lost the Sim card can contact you via text message.
Tom W
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18
18
Alan, Plymouth
Unfortunately this system does not have a chime feature.
Tom W
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26
Kerry Eames, Portsmouth
Any standard pay as you go sim (excluding the network Three) would be fine to use.
Tom W
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28
Chris, Sutton Coldfield
Any of the Lightwave sockets can be used however I would recommend the Lightwave RF-2 which is the most recent model.
Tom W
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30
Dave Clarke, Sidmouth
You can Arm/Disarm the alarm remotely using the app.
Tom W
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13
Matt, Lancashire
Any 2G Sim card would be fine to use for example O2, as Three work on a 3G sim card this is the reason it is not compatible.
Tom W
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13
13
Craig Bradshaw, Nottingham
The app, key fob or the keypad can all be used to arm/dis-arm the alarm.
Tom W
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17
Craig Mudd, Mansfield
You can connect up to 50 components to the HomeGaurd alarms and you can add an additional solar powered siren and keypad if required.
Christian B
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17
Andrew Beaumont, London
The IP camera will send you notifications when motion is detected and will start to record video footage. Unfortunately you cannot set this to only work when the alarm is armed.
Phil R
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13
greg, reading
These systems are classed as DIY alarms and are not compliant to EN-50131-5-3 rating.
Tom W
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27
27
Ian, Stockport
This system does have a time delay which can be preset up to 30 seconds.
Christian B
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12
12
David, Swadlincote
The ERA models are unsuitable for roaming Sim Cards (M2M), a standard conventional UK sim (excluding the network three) would give you the best results.
Tom W
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12
12
Alan, Durham
The alarm would stay active until power has been restored.
Tom W
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18
Jeff Gill, Brightlingsea
You can run this system just using a sim. You could also consider the ERA miGuard G5 Smart GSM Telecoms Alarm as it is made for sim usage. The monthly usage would be dependent on the notifications you set, I'd recommend using a pay as you go sim for a few months to determine usage.
Ashley I
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12
12
Roger Trevena, Welling
This system does not require a sim card as a primary method of notification as this can be done using the WiFi. In the event of the system losing a WiFi connection the sim card will act as a back up and send you a notification to your smartphone.
Christian B
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12
12
What range do they have and if not compatible is there anything that can be added.
Daniel king, Blackwater
The sensors on the alarm have an 80 meter wireless range. Providing the building and sensor are within this range then it should work with the alarm.
Phil R
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12
Edward Grabczewski, Neath
It is possible to have two sirens connected to the Homeguard system.
Steven T
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22
22
Scott Dowsett, Leicester
Unfortunately The ERA Homeguard is not compatible with the IFTTT App at present.
Tom W
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16
16
Sameh Sackla, Reading
The internal battery would last for around 4-6 hours. anti jamming technology is built into the Hub and Siren.
Tom W
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22
22
ERA Garrison - Wireless SmartPhone Alarm PLUS?
Chris, Sutton Coldfield
The ERA Garrison includes GSM alerts only and needs a sim card to send any notification. The ERA Homeguard includes be sim card slot and is WiFi enabled.
Tom W
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26
Jon Hodgson, Flitwick
There is no adaptor available to allow the affixing of the Door/Window contacts at different levels. Though the contacts do not have to be touching you may need to customise one element of the sensor to ensure it is at the same level.
Phil R
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20
Morgan Ashton, Rct
This system can be used with a sim card which will send you text alerts once the alarm is triggered. This requires a classic sim card suitable for all phone networks excluding the 3 network.
Christian B
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11
11
Simon, Newcastle
The alarm would still siren as it features an internal battery and also option for a sim card, so you can even be contacted without any internet connectivity.
Tom W
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13
13
Steve, Braunton
Unfortunately we do not sell a mains powered siren for this system.
Tom W
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17
17
Pasquale, London
The IP Camera is controlled by Wifi only.
Phil R
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15
15
Pasquale , London
Installation is currently not available on the ERA Alarm Systems. It can be selected at the point of order with the Yale Alarms such as the Yale Smart Home Alarm & View Kit - SR-330.
Phil R
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15
15
Paul HUGHES, Cwmcarn, Newport
The PIR's will work off weight. Any pet under 25kg will not set the sensors off.
Christian B
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2
2
Eoghan, Scotland
The alarm can be disarmed via text message if there is an active sim card in the HUB.
Christian B
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2
2
William Dowson, Brackley
This camera is suitable for indoor use only as it is not weather resistant.
Christian B
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4
4
Clair O'Donnell, Shropshire
A loss or drop in Wifi will not activate the alarm, the system will still function without an internet connection. However without the internet you would not receive a notification that the alarm has been activated.
Phil R
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8
8
Jonathan, Barnsley
The central control hub can be powered by a mains socket only.
Phil R
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12
Dan Smith, Erdington
The purpose of the RFID tags are to allow easy de-activation of the alarm. They are extremely light weight and can fit on to your key ring. The remote controls are larger in size which you may not want to carry around with you.
Phil R
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14
14
marcus hamer, Manchester
The IP camera with this alarm kit is for internal use only.
Phil R
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1
1
Irfan Ashraf, Manchester
You can add specific numbers to this system using the smart phone app.
Christian B
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1
1
Steve F, Guildford
Although the IP camera can be used through the same app, the camera works independently, meaning it would not trigger the alarm.
Christian B
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3
3
jeremy bristow, solihull
Multiple phones can be linked to the alarm system using the app. Smartphone must be IOS 7.0 and above or Android 4.4 or above.
Phil R
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7
7
2. How long does the Alarm sound for, i.e. duration.
J.A, Forest Gate
The camera is supplied with fixings as it is designed to be free standing or ceiling mounted. You can adjust time period that the alarm will sound for from 30 seconds to 5 minutes.
Phil R
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7
James, Liverpool
The system would need to be tested periodically so that a text notification is sent.
Phil R
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15
Carl Law, York
The alarm cannot be Armed/Disarmed via Alexa voice control at the moment, however this connectivity is currently being applied to the system and will be available in 2018.
Phil R
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13
13
Andy Clayton, Nottingham
The manufacturer recommends that standard non-rechargeable batteries are used with all alarm accessories.
Jonathan P
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Jon Hodgson, Flitwick
Unfortunately the camera is not weather resistant and is only suited for internal use. The camera can be set up to record motion and will send alerts to your smartphone when motion is detected.
Tom W
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14
14
In this case, one would have to physically get to the house to disable the alarm right?
Sam, London
The alarm system will still function as an alarm with out an active internet connection, however you would not receive a notification and it could not be controlled via the app remotely until the connection was restored. You would have to be on site with the alarm to de-activate it.
Phil R
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19
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