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Rated 4.4

/5

Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5
14 Reviews

93%

Recommended
this Product
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Michael Verified Customer May 2019
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

I've had my homeguard elite for about 8 months. This was a home install and was very simple. I bought this because of the app/ WIFI option as I travel a far amount and I'm pleased with the interface. The equipment is well made and easily expandable. I did have a couple of problems (resulting in a replacement siren) that frankly was no issue because the customer service with ERA was outstanding, they were knowledgeable, human, quick responding, I could not find fault with them. I had a false alarm (my fault- shed door not shut and I was not near my phone) my neighbour phoned ERA and ERA phoned me, delighted with the help there!. Gripes - it would be nice if I could rotated the camera remotely and the app in my android phone tells me it is using the battery, although it does not consume any more battery than without the app. As for Safe, no problems. They kept me up to date with my order. Would I buy this again or recommend to a friend= yes.

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Peter Baker Verified Customer June 2020
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

We like this alarm system,the advanced technology being able to operate from a mobile phone is a huge advantage over the old manual alarms. If there is a false alarm our neighbours can text us and we can switch it off without getting a keyholder to come around to the house. The alarm is good value for money without having a costly service contract. We did have some teething problems due to our lack of understanding of how these systems work, we found the operating manual difficult to follow but the ERA helpline is excellent with operators with the patients to go through the problem ( you can teach old dogs new tricks, it just takes longer ) Thank you ERA

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Anonymous Verified Customer April 2020
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

I had previously installed a wireless alarm myself, and accordlingly ordered the kit only. In the event I had great difficulty in connecting the system to my wifi and eventually had to pay an additional sum to have the system installed. The engineer also had difficulty in linking the two, but his greater experience enabled him to do so in the end. The engineer was very concientious and fitted all the units to my satisfaction. Now that it is installed the unit works very well, and I feed the property is well protected. I need to buy a memory card for the camera for greater protection, I do not really understand why this is not included as standard. Overall I am very pleased with the system, but due to the difficulties installing I would probably buy an alternative system if I installed another

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Peter Verified Customer September 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The items comprising the system I needed were as described and provided a scalable bespoke solution. Delivery of my selected items was prompt and they were protectively packaged. Self monitoring of the system means you can avoid monthly charges, even using the optional mobile SIM card as a back up is cost controllable on a prepaid basis. I found the system easy to self in stall and had no issues with achieving quick connectivity and integration of the various system units. I did encounter an issue with fitting one door contactor unit to a UPVC French door but this was quickly resolved by talking to ERA and Safe who arranged or a substitute PIR monitor to be sent to cover that room.

In summary easy to install and connect, value for money , flexible kit configuration and no ongoing monitoring charges.

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Shirullah Sayal Verified Customer July 2019
Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5

Good Afternoon there,

I'm going to be totally honest here, my experience of Era HomeGuard Pro has been a bumpy one because the system had few issues. The hub was not going online after three weeks of working fine so I had to call and replace the hub. Currently, the alarm system is working fine but I had few issues with the sticky pads that come with the system to set up the Door Sensors on to the windows or doors; I had to buy the sticky pads from a DIY store.

I hope that the system will continue to work and if it does then my feedback will become 50% more positive.

Many thanks to Era for replacing the hub within couple of days!

Regards,

Shir

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M Verified Customer May 2022
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

The product itself has had a few minor glitches. Overall tho would rate it 10/10. Easy to use, easy to change settings. The more significant issues were entirely down to the installer who clearly didn't know how to instal the system and spend 3/4 of the day on his phone to check how to do it. Even then still had to correct several issues caused by the installer

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Anonymous Verified Customer April 2022
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

very easy to install and does the required job, the only reason i'm giving a 4 star is because the kit i bought comes only with an inddors camera and even though ERA has got some outdoor cameras but they are not compatable with my kit, so if to install an outside camera i will need to have a separate stand alone system, if this was indicated on the website while purchasing i would have bought the system compatable with the outdoors camera, apart from that it is a brilliant system

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