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FAQs (74)

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How do you know when the batteries (for any of the components) need replacing? Is there some sort of notification or battery icon in the app?
Zubair, Dartford
You will receive a push notification on the App when any of the batteries need changing.
Tom W
Was this helpful? 70
 
As the ERA external siren is solar powered, hence stores the power to a rechargeable battery, how long would the alarm sound for until the batteries drains?
Jack, Birmingham
As the Siren is solar powered, as long as it has access to daylight the battery would constantly charge and store enough energy in one days charge to power it for a whole week. The estimated battery life would be 3-5 years in total.
Tom W
Was this helpful? 68
 
Is it possible to partially arm the sensors? For example, arm the ground floor and not the first floor in the night?
Raghvendra Singh, Wokingham
The system will allow you to set 2 zones so that you can have one active and one in-active.
Phil R
Was this helpful? 70
 
Is there a subscription fee for the Homeguard cloud service?
David, Bristol
No, the service would be free of charge.
Tom W
Was this helpful? 72
 
I read that some of the Yale systems are activated when they lose connection to wifi and the alarm goes off. Does this system also sound/activate when it loses wifi connection?
Richard Riley, Leeds
Yes, both systems have this mode just as an anti tamper mechanism. However the ERA Homeguard has a sim card option, so if the WiFi connections drops, you would still be notified.
Tom W
Was this helpful? 71
 
Please can you advise why the Three network sim can't be used?
Simon, Hemel Hempstead
Three works on a 3G only sim card. This product is only suitable for 2G as it only needs to contact you through a telephone call or text notification.
Tom W
Was this helpful? 60
 
Does it have protection against frequency jamming and does it use encryption?
Sameh Sackla, Reading
Both the Hub and external Siren have built in encryption anti jamming technology feature.
Tom W
Was this helpful? 59
 
Does the hub need to be wired either to a phone line or the router or can it be situated in a different room of the house because it's using WiFi and a sim card sender?
Ian fullagar, Stafford
The HomeGuard series is wireless, because of the Wi-Fi connectivity, and only needs to be plugged into a mains power socket.
Tom W
Was this helpful? 63
 
If the hub loses power will the alarm still sound if any of the sensors are triggered? or is the hub an integral part of the system? Seems to me that a savvy burglar could just unplug it from the mains if so.
Chris Hague, Huddersfield
The alarm would only activate once a component has been triggered. The alarm has a rechargeable battery which would activate when any mains power is lost.
Tom W
Was this helpful? 36
 
I see it says that sensors can be stuck to wall/doors but can they be fixed using screws to offer a more permanent fit?
Carl Law, York
The Door Sensors are supplied with fixing screws and double sided adhesive strips.
Tom W
Was this helpful? 66
 
Can you deactivate the anti-tamper feature? If WiFi drops out for a moment, as it does, I wouldn't want alarm going off.
Colin , Margate
The anti tamper feature can be deactivated in the app menu under the My Hub settings. A loss of internet connection would not trigger the alarm.
Tom W
Was this helpful? 38
 
Does this system have an internal siren for inside the property.
Ben , Newcastle
The ERA Homeguard has a built in internal siren, the siren can also be disabled at any time.
Tom W
Was this helpful? 28
 
Does this alarm system notify you via the phone if there is a power cut?
If this one doesnt, are there any that do?
Johnathan Chapman, Milton keynes
This system will alert you that the wifi or the power has gone down providing you have a sim card inserted into the HUB to send you a notification.
Christian B
Was this helpful? 13
 
Does the camera store the captured information anywhere or it is for streaming only?
Dergin
Any recordings are saved on to a Micro SD card (Max 32GB)
Tom W
Was this helpful? 19
 
Can you connect a second outdoor siren?
Sam Smith, BURY ST. EDMUNDS
This system will allow a second ERA Solar Powered Siren to be linked as an accessory.
Tom W
Was this helpful? 19
 
If the wifi drops and the alarm is activated as part of the anti-tamper feature in the Yale and the ERA, how would you stop the alarm ringing? You won't be able to do this through the app due to the wifi - so can you send a text to reset the alarm?
S Dhillon
Unless the alarm has a sim card facility, for example the ERA HomeGuard Smart Alarm Pro - Junior Kit, you would not be contacted without a WiFi connection. The Sim card feature can also be used to reset the alarm at any time.
Tom W
Was this helpful? 19
 
You say you can use a PAY/GO sim how much typically per month is needed to be added and how do you know when credit has run out?
Kerry Eames, Portsmouth
The alarm system would contact you via WiFi, however if your internet connectivity experienced problems the Sim card would only be used in emergency's to contact you so you do not need to top it up per month. You can always check the balance of your sim card by calling your provider.
Tom W
Was this helpful? 29
 
Does this system work with the ERA smoke alarms?
Matt, Friskney
The Homeguard series is compatible with all ERA accessories.
Tom W
Was this helpful? 29
 
Hi, I know that the era homeguard alarm requires a 2g sim card. I am having difficulty finding a 2g sim card. Please can you recommend a specific sim card that will be compatible? Alex
Alex , Birmingham
Any standard sized SIM would be suitable as most networks function using 2G, 3G or 4G. The only exception is Three network as they do not operate lower than 3G.
Jonathan P
Was this helpful? 12
 
What is the range of the hub if I were to install it in my house and use the alarm/sensors in my shed?
JAMES FULLER
The range of this system is 80 metres.
Christian B
Was this helpful? 12
 
Is it possible to enable push notifications without the arm disarm beeps?
Mark, Wakefield
You can activate the silent feature via the App.
Tom W
Was this helpful? 14
 
Does this (and other ERA sim card capable alarms) work with 3G pay as you go SIM card?
Chris, Essex
Unfortunately these systems are not compatible with 3G sim cards.
Tom W
Was this helpful? 14
 
How do I change WiFi on hub without losing all pairings what is the procedure as I'm moving the alarm system to a new house thanks.
Dean barrow, Stevenage
Once the components are paired with the hub they would not unlearn by changing WiFi.
Tom W
Was this helpful? 14
 
Will I get text alerts just using WIFI, or do I need a SIM card installed?
Paul, Northampton
You would receive a push notification via your WiFi, however if the WiFi connection is lost the Sim card can contact you via text message.
Tom W
Was this helpful? 18
 
Can the door sensors be set to initiate a beep from the control panel or Wireless Key fob reader when the alarm isn't armed? I think it's called a chime facility.
Alan, Plymouth
Unfortunately this system does not have a chime feature.
Tom W
Was this helpful? 26
 
What kind of SIM subscription would I need for the alarm system?
Kerry Eames, Portsmouth
Any standard pay as you go sim (excluding the network Three) would be fine to use.
Tom W
Was this helpful? 28
 
Which Lightwave mains sockets (i.e. the ones controlled by the ERA hub) are compatable with this product?
Chris, Sutton Coldfield
Any of the Lightwave sockets can be used however I would recommend the Lightwave RF-2 which is the most recent model.
Tom W
Was this helpful? 30
 
Can I activate the alarm from my Smartphone from another location for example if I forgot to set the alarm when I left home.
Dave Clarke, Sidmouth
You can Arm/Disarm the alarm remotely using the app.
Tom W
Was this helpful? 13
 
Can you recommend a brand of SIM, or will any network (besides 3) be OK ?
Matt, Lancashire
Any 2G Sim card would be fine to use for example O2, as Three work on a 3G sim card this is the reason it is not compatible.
Tom W
Was this helpful? 13
 
Can I embed the wireless door sensor in the door & door frame?
Matt, Kent
As long as both sides of the components are flush and meet with each other directly, you should not have any issues.
Tom W
Was this helpful? 11
 
Do you use the app to arm and disarm the alarm if you don't have fob or keypad?
Craig Bradshaw, Nottingham
The app, key fob or the keypad can all be used to arm/dis-arm the alarm.
Tom W
Was this helpful? 17
 
In regards to the ERA Homeguard system. If I purchased the premium kit rather than superior (i.e. keyfobs but no wireless keypad/RFID), how would I disarm the alarm in the event that my phone and Key Fob were stolen but the alarm was tripped?
Ted, MK
The only option to disarm the alarm would be via the key fobs or your mobile phone. Adding the ERA Wireless Touch RFID Keypad accessory would ensure that in the unlikely event of losing both the key fob and mobile device that you can disarm the alarm system.
Tom W
Was this helpful? 11
 
Could I add a 2nd Keypad and 2nd solar powered alarm box to the ERA Homeguard Smart alarm pro? If I purchased the alarm system I'd like a secondary rear exit and sounding alarm box at the rear of my property.
Craig Mudd, Mansfield
You can connect up to 50 components to the HomeGaurd alarms and you can add an additional solar powered siren and keypad if required.
Christian B
Was this helpful? 17
 
Does the system need a firmware upgrade from time to time? And if so how is that accomplished?
sean, Hemel
Any updates required, the system will automatically perform providing there is an internet connection.
Phil R
Was this helpful? 17
 
Are any of your wireless alarms (Yale, Era etc) compliant with EN 50131-5-3 at grade 1 or grade 2 level?
greg, reading
These systems are classed as DIY alarms and are not compliant to EN-50131-5-3 rating.
Tom W
Was this helpful? 27
 
Up to how many Siren Boxes can you expand the ERA HomeGuard Smart Alarm to? i.e for one system can I fit three?
Ashley, Castle Donington
You can add the sirens as part of your additional accessories, there is no limit providing you are with in the 50 component capacity.
Phil R
Was this helpful? 17
 
Is homeguard fully compatible with Google Home?
So "Hey Google, set the alarm" for example is all that is required?
Mark, Kenilworth
This alarm is compatible with Google Home/Assistant so can be activated by vocal command.
Phil R
Was this helpful? 6
 
Does the system have a delay facility on exit and entry to allow for arming and disarming the alarm?
Ian, Stockport
This system does have a time delay which can be preset up to 30 seconds.
Christian B
Was this helpful? 12
 
Several questions have been asked about SIM card and mobile compatibility with the ERA alarms. None of your replies makes mention of the several types of M2M SIM cards available intended specifically for alarms and other IOT devices. Are the dedicated M2M SIM cards compatible and do you recommend any particular provider?
David, Swadlincote
The ERA models are unsuitable for roaming Sim Cards (M2M), a standard conventional UK sim (excluding the network three) would give you the best results.
Tom W
Was this helpful? 12
 
In the event of the IP Camera being triggered where/how are images stored ? Is there an SD card on board and if so what is the capacity / duration that is possible to be stored/retrieved ?
Sean Sharkey, Halifax
The memory can be expanded via a MicroSD Card (Max 32GB), please note this has to be purchased separately.
Tom W
Was this helpful? 10
 
If the power supply goes down, does the alarm sound or does it stay alarmed under the battery power.?
Alan, Durham
The alarm would stay active until power has been restored.
Tom W
Was this helpful? 18
 
Can this alarm arm and disarm itself based on the geolocation of my phone?
Terry, Romford
This system cannot automatically arm based on location. You would need to manually arm or disarm the system using the hub an accessory or smartphone app.
Phil R
Was this helpful? 10
 
What is the maximum distance between the door sensor and the magnet. The reason I ask is that my back door has angled PVC frames like a window.
ALF SIMPSON, ARNOLD
Though the sensors do not need to be touching they do need to be level and within 2mm of each other.
Phil R
Was this helpful? 10
 
Will this kit allow two active sirens to be mounted? Can I buy another active siren?
Edward Grabczewski, Neath
It is possible to have two sirens connected to the Homeguard system.
Steven T
Was this helpful? 22
 
Can you please advise if / when the ERA HomeGuard is compatible with IFTTT?
Scott Dowsett, Leicester
Unfortunately The ERA Homeguard is not compatible with the IFTTT App at present.
Tom W
Was this helpful? 16
 
How long does the battery last in case of a power failure on the main hub? And does the sensors and hub have anti-tamper protection?
Sameh Sackla, Reading
The internal battery would last for around 4-6 hours. anti jamming technology is built into the Hub and Siren.
Tom W
Was this helpful? 22
 
Does the volume for the external siren and internal siren have to be the same ?
Simon, Woodford
As standard the volume of the internal and external sirens is of a different decibel level. The internal siren volume can be adjusted.
Phil R
Was this helpful? 12
 
Can you please explain the difference in performance between the ERA 433Hz vs. 868Hz system used by Yale system?
Peter, Bordon
In terms of frequency, the higher the frequency the shorter the wavelength. The ERA systems (433Hz) components have a 80 meter wireless range from the hub and the Yale (868Hz) have 30 meter range.
Phil R
Was this helpful? 18
 
What is the difference between this range and the
ERA Garrison - Wireless SmartPhone Alarm PLUS?
Chris, Sutton Coldfield
The ERA Garrison includes GSM alerts only and needs a sim card to send any notification. The ERA Homeguard includes be sim card slot and is WiFi enabled.
Tom W
Was this helpful? 26
 
Can the alarm be used without internet? I'm currently refurbishing a property so there won't be internet there for a while.
Morgan Ashton, Rct
This system can be used with a sim card which will send you text alerts once the alarm is triggered. This requires a classic sim card suitable for all phone networks excluding the 3 network.
Christian B
Was this helpful? 11
 
Would the alarm still work if the Wi-Fi and power is lost?
Simon, Newcastle
The alarm would still siren as it features an internal battery and also option for a sim card, so you can even be contacted without any internet connectivity.
Tom W
Was this helpful? 13
 
Is it possible to add a mains powered outdoor siren to this model?
Steve, Braunton
Unfortunately we do not sell a mains powered siren for this system.
Tom W
Was this helpful? 17
 
Does the alarm sound outside if the Wi-Fi drops out or do you just get a notification?
Ste, Warrington
The Siren will sound when the alarm is activated but if the Wi-Fi is down you will not be notified.
Anne K
Was this helpful? 14
 
Is there a flashing led indicator on the outdoor siren box?
John, Newport
The solar siren has a flashing comfort led indicator.
Anne K
Was this helpful? 2
 
My WiFi is sometimes unreliable meaning I have to reset it quite a lot. Does this mean the alarm will sound every time I lose WiFi? And if so can you recommend a system that will NOT sound if WiFi is down?
Adam, Bristol
The alarm siren would not be activated if the Wi-Fi goes down. The purpose of the broadband connection is to provide you with notifications to your smartphone when the alarm is triggered.
Tom W
Was this helpful? 6
 
About how long do the batteries in the sensors last?
Eileen, Rochdale
The battery life of the components is approximately 12-18 months.
Phil R
Was this helpful? 8
 
What is the working range of the wireless system, is it suitable for a 3 storey modern property with the panel on the ground floor?
ian Bairstow, TODMORDEN
The wireless range of this system is 80m. Providing the components are placed no more than 80 metres away you will have no issues.
Christian B
Was this helpful? 1
 
If setting the system remotely via phone (internet) is it possible to see the status of the system eg if a door switch is open or closed before setting to alarm mode.
Graham, Bristol
The alarm system status should be visible on the app when arming or disarming the alarm.
Phil R
Was this helpful? 1
 
On the ERA homeguard does the keypad give an audible signal to alert you to disarm the system on entry.
Russell Grimshaw, Pudsey
The keypad will Beep when used to Arm & Disarm the system, as well as having the option to enable an audible countdown for when its arming.
Anne K
Was this helpful? 1
 
The images suggest that the RFID keypad comes with 2 RFID tags. Can you confirm that is the case?
Curtis Nowell, RUISLIP
The kit is supplied with two RFID key tags.
Anne K
Was this helpful? 1
 
Does the solar powered external siren box require direct sun or will daylight keep it charged?
A H Stock, Spalding
The solar powered siren only needs daylight to re charge.
Anne K
Was this helpful? 3
 
Can I use a PIR sensor in my garage which is separate to the house?
Rich, Nuneaton
Providing the PIR is within the 80m range of the central HUB, You would be perfectly fine to place inside a garage.
Christian B
Was this helpful? 5
 
I have sensors upstairs and down but I don't want the alarm going off at night. Can this system can be set up as 2 zones?
Martin springthorpe , Sheffield
This system can be set up as 2 zones. All the sensors within a zone have to be active or in-active you cannot isolate individual sensors with in the zones.
Ashley I
Was this helpful? 5
 
I'm interested in the Era Homeguard Pro Superior kit, how does the hub work in event of power cut and does the hub get hot as plugged in all the time?
John Lever, Milton Keynes
The hub has a 5- 7 hr back up battery. The hub does not get hot.
Anne K
Was this helpful? 5
 
Are the batteries used by the system all easily replaced?
Chris Morgan, Stoke on Trent
The batteries for this system are very easily replaced, and are widely available from most stockists.
Christian B
Was this helpful? 5
 
Do the siren and dummy siren have led monitor light that flash at the bottom?
Geoff Harris, Bordon
Both have a 3 second comfort light.
Tom W
Was this helpful? 5
 
Fitting a pir to the top floor landing. Will the zone omit it at night to walk about up stairs?
Sandy Nimick, Irvine
If you include this sensor in the zone that is in-active it will not trigger the alarm when motion is detected.
Phil R
Was this helpful? 7
 
Using the key fob in the bedroom and activating the alarm at night. Will it go off if anyone goes to the toilet?
Sandy Nimick, Irvine
If you have sensors upstairs that are armed then they will activate the alarm if triggered. The system will allow you to set 2 zones so you could have downstairs active and upstairs in-active for example.
Phil R
Was this helpful? 7
 
How can I keep the SIM card in it active? Is it possible to use the app or otherwise to get it send a text message?
Hovis, London
The system will allow you to use various notification settings for example you could have a notification sent every time the alarm is dis-armed thus keeping the sim card active.
Phil R
Was this helpful? 13
 
I'm trying to understand the pros and cons of the HomeGuard series. If you're out and the system is set, can you only get back in if you have your smart phone with you?
SLG, Oxford
The main feature of the Homeguard system is that the central hub can connect to the internet via Wifi. If the alarm is set, you can deactivate it via your smartphone but you can also use the Keypad supplied with the system or a remote keyfob.
Phil R
Was this helpful? 11
 
Does the smart hub need to be connected through an Ethernet cable to your router or can it connect through wifi and therefore be positioned away from the router?
Ian fullagar, Milwich
The Hub can connect to the internet via Wifi.
Phil R
Was this helpful? 11
 
Can the PIR sensors be powered by rechargeable batteries?
Andy Clayton, Nottingham
The manufacturer recommends that standard non-rechargeable batteries are used with all alarm accessories.
Jonathan P
Was this helpful?  
 
If I do not have mobile data turned on on my phone, would I receive notifications by text instead or do I need always on data.
If wifi goes down and the system is armed, would the siren go off or would it remain armed.
If wifi goes down can I still arm or disarm by text.
Lisa Hill, Birmingham
The alarm notifications can be sent via text message providing there is air time available on the Sim card. The alarm would remain armed if the wifi connection dropped and providing there is a Sim card installed you could arm or dis-arm the alarm via GSM functionality.
Phil R
Was this helpful? 6
 
Does the system allow other users to disarm the alarm at certain times? So for example if I gave the cleaner the app could I restrict that user to only be able to disarm the alarm on a specific day?
Nick Price, BRIDGNORTH
This alarm system does not allow you to set specific times slots or days for use. You could however remotely de-activate the alarm for someone who needs access to the premises via the app providing there is an active internet connection and then re-activate once they have left.
Phil R
Was this helpful? 12