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FAQs (24)

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Could you be more specific, please, about what information is displayed on the LED vs LCD control panels? (I'm surprised by the price difference between the Vault Pro and the Invincible Pro.
SLG, Oxford
The Invincible would give you full information and status displays via the LCD screen. However the invincible can also contact you through landline and sim which would justify the price difference.
Tom W
Was this helpful? 18
 
Can the unit be setup to sound a tone (internal only) when a door contact is activated (door opened), while the system is unarmed?
Simon, Newcastle
Unfortunately there is not a chime feature on this Alarm system.
Tom W
Was this helpful? 19
 
What if there is a power cut, will this alarm still work?
Mark, Southampton
The Era range of smart alarms all have a built in rechargeable battery which would automatically back up the alarm whenever necessary.
Tom W
Was this helpful? 25
 
Do these alarms use any form of signal encryption or data protection. How easy are they to disable with any hacking device as mentioned in the daily mail for the mi-guard.
khushpal Jandoo, Coventry West Midlands
The ERA invincible works on a secure and private 433MHZ radio frequency. However I can also recommend the ERA HomeGuard Smart Alarm Pro - Premium Kit which has anti Tamper technology.
Tom W
Was this helpful? 14
 
Do all the ERA wireless have anti-jamming technology fitted?
Russell, Northampton
The Era systems have anti-jamming technology. You will receive notification if jamming is detected.
Anne K
Was this helpful? 16
 
Can this alarm be remotely controlled through the app?, does it connects to the WiFi or the router?
David, London
This system can be operated through the App providing you have a data enabled Sim Card fitted. It does not require connection to the internet via a router or wi-if.
Phil R
Was this helpful? 14
 
When it says complete control via android app? What can you do via the app and how does it work? Does it use money from the SIM card?
Zahid Rasul, Hainault, Ilford
The app allows use to to use and control the alarm via your smartphone, for example, activating and de-activating the system. You will also receive alarm notifications through to your mobile. The notifications are sent as a text message so you will require credit on the SIM being used.
Phil R
Was this helpful? 15
 
How many window sensors can be used?
Steve, Wakefield
Up to 50 sensors can be connected to the alarm.
Tom W
Was this helpful? 17
 
Will the unit work without a simcard? How does the unit send information to the App?
Roger Cutler, Stourbridge
The alarm would still function as a standard alarm without the SIM but you would not receive push notifications.
Steven T
Was this helpful? 19
 
How does this system communicate with the smartphone app? I’m aware it’s through a SIM card but does this use data or do it through text messages?
Dave, Guildford
The App would not use Data to use however any notification alerts would be charged at a standard text rate.
Tom W
Was this helpful? 10
 
We want to alarm our garage - are there suitable PIR sensors to do this available - I've been told a dual sensor one is best also does the RFID keypad include an internal siren or does this need to be added separately?
Dave, Guilford
The ERA PIR's which work on a duel sensor would be suitable as long as the garage is within 80 metres frequency range of the hub. The RFID keypad does not include an internal siren however the actual hub has one built in which would siren when any component is activated.
Tom W
Was this helpful? 12
 
How reliable is the pet friendly sensor? I've read reviews that the Yale one sometimes doesn't recognise humans as it it isn't sensitive enough?
Jas, Reigate
The Pet Friendly PIR sensors on this system and the Yale smart alarms are reliable. You must ensure that the sensors are positioned at the correct height and angle so that movement is detected within the sensors field of view.
Phil R
Was this helpful? 20
 
Does this product have a sensor to detect if a blocking device is being used to stop the alarm being triggered?
Dave, Derby
This alarm system will activate if it detects that an attempt to block or jam the alarm signals is being made.
Phil R
Was this helpful? 16
 
Can the wireless external security cameras be linked to this system?
Antony Cook, Rugby
Unfortunately this item is not designed to be integrated with any CCTV systems.
Tom W
Was this helpful? 13
 
Require to landline or SIM card means if I connect to a landline I don't need a SIM card?
yoshiyuki suzuki, London
The alert system is either by phone call or text message and therefore if no SIM card is present, the alert will be by phone call only.
Steven T
Was this helpful? 11
 
Can existing PIR's be used with this system?
Stephen Graham, Edinburgh
Existing PIR's can be used as long as they are the ERA brand and work on the same frequency of 433MHz.
Tom W
Was this helpful? 13
 
I only want an SMS if the alarm is activated by an intruder. At the moment we get a message every time we leave and return to the house. Is that possible?
john powell, maidstone
The system will allow you to control or set which notifications you receive in the settings menu.
Phil R
Was this helpful? 11
 
How many zones can you have?
Richard Parkin, Braintree
The alarm can be set to create two different zones, allowing you to arm one or both zones.
Anne K
Was this helpful? 13
 
On ERA Invincible is the remote keypad mains or battery powered?
Bill chapman, Cwmbran
The main control panel is mains powered but comes with a battery back up in case of power failure. Additional battery powered ERA Wireless Touch RFID Keypad's can be purchased and added to this system if needed.
Anne K
Was this helpful? 11
 
Does the control panel need wiring connection to mains power?
Skip, London
Yes the Hub is wired and plugged into the mains socket, in the event of a power failure there is a back up battery inside the hub.
Phil R
Was this helpful? 15
 
My wall for the solar powered external alarm is north facing, so not likely to get a huge amount of sun even on a good day. How long will the internal battery last without sun?
Ben, London
The rechargeable battery will last between 4-8 hours once fully charged.
Christian B
Was this helpful? 6
 
How do you set the telephone numbers, and does the system text all numbers if the alarm goes off, or just one of them?
Roopa, Bristol
Telephone numbers can be programmed through the control panel. Once the alarm is activated the system will contact each person saved as an emergency contact in sequence.
Tom W
Was this helpful? 8
 
Can the system still be installed to an existing wired external siren.
Andrew`, Nottingham
Unfortunately this system is not compatible with a hard wired siren.
Tom W
Was this helpful? 10
 
How much data does the alarm typically use?
Andrew, London
The ERA Invincible Smartphone Alarm does not use mobile data to alert you, it would call or text so a standard sim card would be fine. However I would recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit if you are looking for a WiFi enabled smart alarm system.
Tom W
Was this helpful? 15