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FAQs (26)

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The Siren is solar powered so it doesn't require a mains supply. Does the main HUB require a mains supply or is it all run on batteries?
Andrew Myers, Sale
The main hub does require a mains power supply. However the hub does have a built in rechargeable battery to ensure the alarm would still be active and functional in the event the power is cut.
Christian B
Was this helpful? 13
 
I'm interested in purchasing the ERA miGuard G5 Smart GSM Telecoms Alarm. The system comes with a Pet friendly PIR and the literature says this is OK if you have "one" small pet. I actually have two house cats, does this mean that the alarm will go off if it detects both of them?
Mr John Armour, Cumbernauld
The PIR would not detect any pets under 25KG as they recognize body mass. Having two small pets should be fine if they are below this threshold.
Tom W
Was this helpful? 8
 
can the alarm be set using the key fob.
stephen turner, widnes
This alarm system can be armed using the key fob.
Christian B
Was this helpful? 7
 
I am wondering if this system will allow you activate and deactivate via the app? In case I need to get someone in that doesn’t have a fob and I’m not there. Such as dog walker or a friend.
Lauren, Warrington
It is possible to arm and dis arm the alarm using the smartphone app.
Christian B
Was this helpful? 7
 
I am looking at ERA miGuard G5 Smart GSM Telecoms Alarm. My question is depending on my future requirement, can i add more door sensors and cameras to the system? If so are there limits?
Matrubandhu, Oxford
You can purchase additional components to this system at anytime. This alarm system can have a maximum of up to 50 components in use at any one time.
Christian B
Was this helpful? 7
 
Do you sell any SIM card that is specific for GSM alarm? If we need to choose a network by ourselves, what should I pay attention to?
Alex, Birmingham
Unfortunately we do not sell Sim cards at present, although any standard sim card would be fine apart from the network Three.
Tom W
Was this helpful? 7
 
Do you have to connect the RFID tags and remotes to the system if you buy them separately?
Michael, Harpenden
Additional components do need to be linked to the alarm system via the central Hub. You will receive instructions to do so.
Phil R
Was this helpful? 11
 
I need an alarm system that runs on batteries only as the power to the property needs to be switched off when I am not there, this could be for up to 2 months at a time. Can the hub battery be powered by a solar panel perhaps? I need to have remote access/activation notification (text or phone call). The property is in france
Steve Gibson, Worthing
The back up battery would only power this system for up to 4-8 hours on a full charge. The siren boxes for this system are solar powered but the central HUB does require a mains power to keep the system active.
Christian B
Was this helpful? 8
 
Does this alarm system require an internet connection or a phone line? We want to use it to secure a building that does not have an internet connection hence the GMS text function is of interest but does this mean that mean that we will have issues configuring the system as we presumably wont be able to use the smartphone app without an internet connection?
Stuart, Corby
This system does not require an internet connection, it would operate by Sim card. You must download the app on to a mobile phone to use the app based features.
Tom W
Was this helpful? 6
 
How far can the bell/siren be mounted from the console unit ? I would like to install the alarm into my shed/workshop in the garden and mount the bell box on the rear of the house approx 50 - 60 feet away by line of sight. Is this possible ?
Steve W, Sheffield
This system has a 80 metre wireless range so this would be possible.
Christian B
Was this helpful? 6
 
How does the outside solar powered siren get fitted. Is it easy enough for myself or does it require professional installation?
Thomas Moss, Huddersfield
The solar powered siren is designed to be screwed to the wall. The siren is relatively simple to fit for anybody confident in DIY. We do offer professional installation on our alarm systems should you require this service.
Christian B
Was this helpful? 6
 
Does the main hub have a moulded three pin plug?.How is it fixed to a surface?. Is the hub affected by any other electrical equipment?. Is the set up all done via the app?.
barry, norwich
The hub power supply is a 3 pin plug. The hub is supplied with a wall mountable mount, which can be fixed using screws. Configuration and set up of features can all be done via the app.
Christian B
Was this helpful? 6
 
Does the outside siren need to be setup when setting up the whole system or could it be setup later?
Tony Ma, Farnborough
The individual components can be setup and synced to the system at any time of the users choosing.
Christian B
Was this helpful? 6
 
Just wanted to know is the need for a Sim Card absolutely necessary? Or can the system be used without it, for example can you just be notified by the app on your smartphone if the alarm is triggered?
Mike, MILTON KEYNES
The alarm does not need a SIM card to function but it does require this for the sending of alarm notifications as they are sent via text message rather than through broadband.
Phil R
Was this helpful? 10
 
Can I use this alarm system without a sim card? Is it WiFi enabled? Can I use it with a pay and go with no credit?
Ash, Hertfordshire
This system will still function as an alarm without a SIM card, but a SIM with credit is required for the alarm notifications. It is not Wifi enabled.
Phil R
Was this helpful? 16
 
If I have a smart phone will I get intruder alerts on the app or must it go through the SIM card. Do you have to use the Sim card to activate and deactivate the alarm (ie costing the money of a text each day).
Jenny Randall, Surrey
You would be contacted via the App however txt charges would apply per notification for example if the alarm was triggered. I would recommend arming and disarming the alarm via the key fobs or hub as there would be no charge.
Tom W
Was this helpful? 10
 
How many zones can I set with this model?
Jagdish, Watford
The system can be set to create two different zones.
Anne K
Was this helpful? 8
 
Can the alarm be used with an iPhone SE?
Paul Gibb, Hove
This alarm is compatible with the iPhone SE. The smartphone must be IOS 7.0 or above, or Android 2.2 and above.
Christian B
Was this helpful? 5
 
How does the alarm connect to my broadband router (if not using the sim card feature) is it LAN wired or wifi?
david , Cheadle
This system does not connect to the internet. Notifications are sent via text message from a sim card. The ERA HomeGuard Smart Alarm Pro - Premium Kit has both options available. It can connect to the internet router via wifi and send notifications via a push message through the app or via a text message from a sim card.
Phil R
Was this helpful? 5
 
1. How does your smartphone link to your alarm system if the alarm doesn't use broadband?

2. Can you just use a simple pay as you go Sim card and load up with credit for example £20, or does it have to be a monthly contract?

3. How easy is it to add additional accessories such as additional PIR sensors?
Mike, MILTON KEYNES
The SIM card and GSM technology links the app to your alarm. All you need is standard Pay as You Go Sim Card with credit. Additional sensors can be easily linked at any time to the alarm system.
Phil R
Was this helpful? 7
 
Does it charge the Sim if you set the alarm through the app?
Stefan, Cheltenham
The Sim card will only be charged when a notification is sent, you will not be charged for using the app.
Phil R
Was this helpful? 5
 
Can the alarm be set to chime on opening a door with a sensor. This is a handy feature to alert you of someone entering the house when the alarm is not set?
Brian, Stonehouse
Unfortunately this model does not have a chime feature.
Tom W
Was this helpful? 11
 
I note that the system sends a text message on alarm. Can this be set up so that it calls or makes an alarm. I may not hear a text?
Martin, Guisborough
The system can notify of alarm activation via phone call or via text message.
Phil R
Was this helpful? 4
 
How secure is setting up alarm by text, e.g. could someone else simply turn alarm off by texting if they were to know the sim card number?
Leonard Rogers, Monmouth
The alarm system cannot be accessed or activated via text, this is an outgoing service for notifications only. Mobile phone access and control is provided via an app.
Phil R
Was this helpful? 8
 
Can one control panel work with more than one siren? I prefer to install one on the front wall, the other on the back wall.
Alex Chuang, Birmingham
The alarms are only supplied with, and can only have one central hub. You could use a ERA Wireless Touch RFID Keypad as an accessory and another means to arm / dis-arm the alarm.
Phil R
Was this helpful? 8
 
My wife and I are both with Three mobile is this alarm suitable?
Cheryl Reed , Houghton le spring
Unfortunately this is not suitable with the network Three due to the alarm system running on 2G as the sim card is only needed for calls and text messages, most Sim cards can adjust to the 2G configuration however Three networks operate from 3G only.
Tom W
Was this helpful? 11