ERA Protect Deter Smart Alarm System

£139.00
Installation (click to choose)
  • In StockIn Stock
  • FREE Delivery Tomorrow
  • Order Now Wed 20th Mar
  • Finance from £3.86 p/m
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
7 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
5
Build Quality
Out of 5
4.5
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Jonathan Marsh Verified Customer

I bought this ERA protect for my barn. I have it connected to WIFI and via the inbuilt SIM. This provides me with that extra backup of connection.

The ERA protect was so simple to install via the app, pairing the devices was easy with QR codes. The app is really simple and well laid out.

I added an extra outside siren and installing two of these off ladders was the hardest part.

I’ve had no issues with the alarm since installing over a month ago.

My barn is steel construction and I’ve had no issues with range or signals.

Ordering from Safe.co.uk was a simple process and even used my PayPal credit for 4 months 0%. Delivery came quickly and couldn’t fault safe.

If you want an easy to use, quality alarm with the backup SIM I would throughly recommend this alarm.

I would like to see integration with Google and philips hue. It would be nice to alarm or un alarm with Google and have the HUE lights flash red if the alarm goes off.

I have asked ERA about Google home and I am waiting a response. This is not a deal breaker but a nice to have.

Read more

See all reviews

Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Kevin Parry Verified Customer

We upgraded our previous alarm system to this one. It is brilliant, very easy to set up. It doesn’t let you set if any of the contacts are not ‘together’. It tells you which contact has a ‘fault’. If the alarm is triggered, it tells you exactly which sensor/PIR has triggered. Text messages to phone and the app are brilliant, easy to use and accurate. We have the pet friendly PIRs, our cats have triggered them occasionally. Think it’s possibly when they are jumping up or stretching against a tall scratch post. Our cats are way below the weight but are about 6-8kgs.

We had a faulty contact in our set up which was replaced by ERA.

Read more

See all reviews

ERA Protect smart alarm system, provides full control via smartphone and includes a dummy siren box to deter thieves.
View Full Specification
  • Cloud-based alarm system with remote updates.
  • Works with Alexa and Google Assistant.
  • Smartphone alerts when alarm is triggered.
  • Hub includes internal 80dB siren.
  • Integrated roaming 4G SIM card back up.
  • Activate SIM card subscription via the app.
  • Connect up to 4 ERA Protect Wi-Fi Cameras.
  • Components are pre-linked for a fast install.
  • Batteries for all components are included.
  • Extended 150m wireless range for sensors.
  • Alarm will accept up to 96 components.
  • 2 Year warranty.
Ref: SALPRWHKIT01

See all reviews

Details
The ERA Protect Smart Alarm System is a wireless, app controlled, security system that allows you to protect and monitor your home via your smartphone. The ERA Protect alarm system and cameras work together to provide 24/7 monitoring. When the alarm is triggered, the built in 80dB siren will sound and you’ll receive instant alerts to your smartphone. When the system is paired with ERA Protect cameras, you can also see what’s happening at your property via the app.

The hub includes an integrated roaming 4G SIM card, which provides network back up if your broadband goes down. Add up to 96 accessories such as door and motion sensors which have a wide 150m wireless range so that you can protect the whole of your home.
See, Hear and Speak to Visitors

ERA Protect Smart Home

  • Cloud based alarm system with remote updates.
  • Alarm and cameras controlled by a single app.
  • Embedded 4G roaming SIM card back-up.
  • Pre-linked components - requires no technical knowledge or wiring for installation.
  • Activated, deactivated and monitored using your Smartphone (iOS and Android).
  • Extended 150m wireless range for alarm sensors.
  • Allows part arming - creating 2 zones
  • Smart Home Compatible - Connect to Amazon Alexa & Google Assistant.

Expandable System

Expand your alarm system with up to 96 accessories, allowing you to customise your individual needs and security requirements. Add additional PIR’s, keyfobs and door contacts and add to those already supplied with the kit to give your home the best coverage possible. The ERA Protect hub can also connect up to 4 Wi-Fi Cameras.

Browse the accessories available
Base Deter Deter Plus Alert Defender Guardian
Smart Hub Yes Yes Yes Yes Yes Yes
PIR Motion Detector 1 1 1 2 1 1
Door Sensor 1 1 1 2 2 3
Remote Keyfob 2 2 2 2 3 3
Replica Siren 1 1 1
Battery Powered Siren 1 1 1 1
Outdoor Bullet Camera   1 1
Floodlight Camera   1

BSI & Neighbourhood Watch

The ERA Protect system is the first of its kind to achieve the BSI IoT Security Kitemark and is also recommended by the Neighbourhood Watch scheme, proving this to be a trustworthy system, providing peace of mind.

Embedded 4G SIM

The ERA Protect hub includes an integrated 4G roaming back up SIM card. When activated via the ERA Protect Plus subscription, the SIM card will automatically connect to the network with the strongest available 4G signal. The back up SIM ensures no loss of signal and ensures your home is still protected if your broadband connection goes down (Subscription to ERA Protect Plus required).

Smartphone App

Controlled by SmartPhone

Download the ERA Protect app for complete peace of mind and knowledge that your home is secure. Check in on your home from anywhere, at any time and receive notifications if the alarm is triggered. Within a sigle app, it is possible to seamlessly link the alarm and out door cameras together, so that you can also easily view whats happening.

*Requirements: This alarm system requires a broadband internet connection with a router that includes one free wired network port. Compatible with Apple iOS and Android smartphones. Please check Smart Device App below for compatibility. We recommend downloading the app before purchase to check compatibility.

Amazon Alexa & Google Assistant

ERA Protect is compatible with Amazon Alexa and Google Assistant for the perfect smart home experience. Ask Alexa or Google to fully arm or part arm your alarm and receive status updates on your home security.

Alexa and Google

ERA Protect Plus subscription Options

Standard Camera Only Protect Plus Protect Plus Premium
Subscription Free Yes
Smartphone Alerts Yes Yes Yes Yes
SMS Alerts Yes Yes
Smartphone Monitoring Yes Yes Yes Yes
Professional Monitoring   Yes
Live Streaming Yes Yes Yes Yes
Cloud Storage - 30 Days   Yes Yes Yes
4G Back Up SIM - Alarm Yes Yes
4G Back Up SIM - Camera Yes
Programmable Plus Button   Yes Yes
Price (per month) Free £2.50 £8.00 £15.00
Price (per annum) Free £25.00
(Save £5.00)
£80.00
(Save £16.00)
£150.00
(Save £30.00)

In the box

Smart Hub
1x Smart Hub
  • Connects via Ethernet Cable (included)
  • Back Up Battery (included)
  • Integrated SIM Card
  • Wireless connection to components
  • Size: 150 x 150 x 30mm (HxWxD)
PIR
1x PIR Motion Detector
  • Pet Friendly (less than 25Kg)
  • 868 MHz Frequency prevents interference
  • Low power LED indicator and transmitter
  • 1x CR123A battery (included)
  • Size: 78 x 51.5 x 35mm (HxWxD)
Door Sensor
1x Door Sensor Contact
  • Detects open doors when alarm enabled
  • 868 MHz frequency prevents interference
  • Low power LED indicator and transmitter
  • 1x CR123 coin battery (included)
  • Install up to 150m away from base hub.
  • Size: 69.5 x 21.2 x 19.5mm (HxWxD)
Remote
2x Remote Keyfobs
  • Arm, home and disarm modes
  • 868 MHz frequency prevents interference
  • Compact & Portable
  • 1x CR12450 Lithium battery (included)
  • Transmits up to 100m away from base hub.
  • Size: 80 x 40 x 26mm (HxWxD)
Remote
1x Replica Siren
  • Looks like a real ERA siren
  • LED comfort light
  • Easy to install
  • Size: 260 x 250 x 70mm (HxWxD)
Key Features
Device Range
150m
Siren Box
Indoor
Backup Power
Internal Battery
Remote Activation
Yes
Part Arming
2 Zones
Smart Features
Smart Integration
Amazon Alexa, Google Assistant
Smart Device App
ERA Protect App
App Platforms
iPad, iPhone, Android
Included
Outdoor Sirens
0
Dummy Sirens
1
Door Contacts
1
Key Fobs
2
Motion Sensors
1
Portable Keypads
0
RFID Tags
0
Arm/Disarm By
Arm / Disarm by
Smartphone, Key Fob, Portable Keypad (Optional)
Notification By
Notification by
SMS, App Alert, Siren
Reviews [7]
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
7 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
5
Build Quality
Out of 5
4.5
Sort by:
Jerry Verified Customer November 2020
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Simple to use and install straight from the box. Fitted quickly and up and running in no time, had an issue with a sensor but ERA sorted and replacement sent straight out. App very easy to use and set up. All in all excellent system providing good level of security and peace of mind.

Was this helpful? 58

Chris Verified Customer November 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

great product few little problems setting up but customer services was very good had it sorted very good

Was this helpful? 50

Jonathan Marsh Verified Customer November 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I bought this ERA protect for my barn. I have it connected to WIFI and via the inbuilt SIM. This provides me with that extra backup of connection.

The ERA protect was so simple to install via the app, pairing the devices was easy with QR codes. The app is really simple and well laid out.

I added an extra outside siren and installing two of these off ladders was the hardest part.

I’ve had no issues with the alarm since installing over a month ago.

My barn is steel construction and I’ve had no issues with range or signals.

Ordering from Safe.co.uk was a simple process and even used my PayPal credit for 4 months 0%. Delivery came quickly and couldn’t fault safe.

If you want an easy to use, quality alarm with the backup SIM I would throughly recommend this alarm.

I would like to see integration with Google and philips hue. It would be nice to alarm or un alarm with Google and have the HUE lights flash red if the alarm goes off.

I have asked ERA about Google home and I am waiting a response. This is not a deal breaker but a nice to have.

Was this helpful? 49

Kevin Parry Verified Customer October 2021
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

We upgraded our previous alarm system to this one. It is brilliant, very easy to set up. It doesn’t let you set if any of the contacts are not ‘together’. It tells you which contact has a ‘fault’. If the alarm is triggered, it tells you exactly which sensor/PIR has triggered. Text messages to phone and the app are brilliant, easy to use and accurate. We have the pet friendly PIRs, our cats have triggered them occasionally. Think it’s possibly when they are jumping up or stretching against a tall scratch post. Our cats are way below the weight but are about 6-8kgs.

We had a faulty contact in our set up which was replaced by ERA.

Was this helpful? 41

Jamie Verified Customer January 2023
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

I was looking for a while until I find out about this bit for kit it was nice and easy to install and family and dog friendly I would recommend this product to my family and friends.

Plus I like the flexibility to add more to my setup it make me and my wife feel like our house is safe.

Was this helpful? 33

Malcolm Newman Verified Customer January 2022
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

There is a problem with the sensors. They have curved backs and when the adhesive is applied they frequently do not adhere to the surface and it becomes necessary to use a fixing screw. The back should be flat. The hub is in a room apart from the others in the house and it is not always heard in the rest of the property.

Was this helpful? 32

Anonymous Verified Customer July 2023
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

The alarm was recommended by Which and it certainly met expectations. It was well priced compared to other products and relatively straightforward to fit. The hardest bit was removing the old alarm system. Easy to setup and use with the ERA app. All-in-all pleased with the product and would certainly recommend to others.

Was this helpful? 31

Anonymous Verified Customer July 2023
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

The alarm was recommended by Which and it certainly met expectations. It was well priced compared to other products and relatively straightforward to fit. The hardest bit was removing the old alarm system. Easy to setup and use with the ERA app. All-in-all pleased with the product and would certainly recommend to others.

Was this helpful? 31

Jamie Verified Customer January 2023
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

I was looking for a while until I find out about this bit for kit it was nice and easy to install and family and dog friendly I would recommend this product to my family and friends.

Plus I like the flexibility to add more to my setup it make me and my wife feel like our house is safe.

Was this helpful? 33

Malcolm Newman Verified Customer January 2022
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

There is a problem with the sensors. They have curved backs and when the adhesive is applied they frequently do not adhere to the surface and it becomes necessary to use a fixing screw. The back should be flat. The hub is in a room apart from the others in the house and it is not always heard in the rest of the property.

Was this helpful? 32

Kevin Parry Verified Customer October 2021
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

We upgraded our previous alarm system to this one. It is brilliant, very easy to set up. It doesn’t let you set if any of the contacts are not ‘together’. It tells you which contact has a ‘fault’. If the alarm is triggered, it tells you exactly which sensor/PIR has triggered. Text messages to phone and the app are brilliant, easy to use and accurate. We have the pet friendly PIRs, our cats have triggered them occasionally. Think it’s possibly when they are jumping up or stretching against a tall scratch post. Our cats are way below the weight but are about 6-8kgs.

We had a faulty contact in our set up which was replaced by ERA.

Was this helpful? 41

Jonathan Marsh Verified Customer November 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I bought this ERA protect for my barn. I have it connected to WIFI and via the inbuilt SIM. This provides me with that extra backup of connection.

The ERA protect was so simple to install via the app, pairing the devices was easy with QR codes. The app is really simple and well laid out.

I added an extra outside siren and installing two of these off ladders was the hardest part.

I’ve had no issues with the alarm since installing over a month ago.

My barn is steel construction and I’ve had no issues with range or signals.

Ordering from Safe.co.uk was a simple process and even used my PayPal credit for 4 months 0%. Delivery came quickly and couldn’t fault safe.

If you want an easy to use, quality alarm with the backup SIM I would throughly recommend this alarm.

I would like to see integration with Google and philips hue. It would be nice to alarm or un alarm with Google and have the HUE lights flash red if the alarm goes off.

I have asked ERA about Google home and I am waiting a response. This is not a deal breaker but a nice to have.

Was this helpful? 49

Chris Verified Customer November 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

great product few little problems setting up but customer services was very good had it sorted very good

Was this helpful? 50

Jerry Verified Customer November 2020
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Simple to use and install straight from the box. Fitted quickly and up and running in no time, had an issue with a sensor but ERA sorted and replacement sent straight out. App very easy to use and set up. All in all excellent system providing good level of security and peace of mind.

Was this helpful? 58

Accessories

Add at Checkout

Thumbnail of ERA Protect Door Sensor

Door Sensor

If a door or window that is protected by the contact is opened the alarm is activated.
£27.64
£29.00 Save £1.37
Thumbnail of ERA Protect Outdoor Wi-Fi Camera

Outdoor Wi-Fi Camera

View HD video recordings via your smartphone with this outdoor WiFi controlled bullet camera. Connect up to 4 cameras to the ERA Protect hub.
£93.26
£99.00 Save £5.74
Thumbnail of ERA Protect Replica Alarm Siren

Replica Siren

Add an extra visual deterrent with a replica siren box. Looks just like a real live siren.
£33.26
£39.00 Save £5.74
Thumbnail of ERA Protect Door Sensor (3 pack)

Door Sensor (3 pack)

If a door or window that is protected by the contact is opened the alarm is activated.
£77.63
£79.00 Save £1.37
Thumbnail of ERA Protect Pet PIR Motion Sensor

Pet Friendly PIR Motion Sensor

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£45.26
£49.00 Save £3.73
Thumbnail of ERA Protect Pet PIR Motion Sensor (3 pack)

Pet Friendly PIR Motion Sensor (3 pack)

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£125.27
£129.00 Save £3.73
Thumbnail of ERA Protect Battery Operated Wireless Siren

Battery Operated Wireless Siren

Out of Stock - Due 19th Mar
External weatherproof alarm siren that is powered by batteries and does not require mains power.
£63.26
£69.00 Save £5.74
Thumbnail of ERA Protect Outdoor Floodlight Camera

Outdoor Floodlight Camera

The Floodlight Camera includes HD 1080p video recordings and a bright 950 lumen LED light. Connect up to 4 cameras to the ERA Protect hub.
£153.26
£159.00 Save £5.74
Thumbnail of ERA Protect Remote Control Keyfob

Remote Control Keyfob

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£28.01
£29.00 Save £1.00
Delivery

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Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Order Now Get It Wed 20th Mar
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
8am - 6pm
Before 12pm
FREE
£3.00
Mon-Fri
8am - 6pm
Before 12pm
FREE
£3.00
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£7.14
Mon-Fri
1 - 2 Days
8am - 6pm
£7.14
Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Isles of Scilly Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Weekend Delivery to your front door on a Saturday of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Sat
8am - 6pm
£3.00
Sat
8am - 6pm
£3.00
Tail Lift Delivery Options
Indoor Delivery Options
Delivery & Install Options
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [1]

FAQs (1)

» Ask Question   

 
What's the difference between the home guard and protect systems. Is it just the monitoring?
Trevor Moore, BEXLEY
The protect system allows you to add in cameras as part of the alarm set up.
Phil R
Was this helpful? 13
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The Safe Shop Ltd., 1 Strand Street West, Preston, Lancashire PR2 2NS

Installation

Professional Installation Services for Intruder & Burglar Alarms

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Alarm Installation

We offer professional installation on our complete range of wireless alarm kits, for the home or business.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

Installation FAQ

What is the cost to install an Alarm kit?

When do you contact me to arrange installation?

Can I add extra alarm components to my installation?

When will you install my Alarm kit?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can adverse weather conditions prevent installation?

How high can the siren be installed on my property?

How important is wireless range?

How many power sockets will I need?

What do I need for remote monitoring?

Do I need permission to install an Alarm?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Alarm Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Large commercial buildings such as warehouses and office blocks.
  • Additional alarm devices not supplied by Safe.co.uk.
  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
    The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
  • Malicious Damage
    The Alarm system has been physically damaged by vandals or DIY.
  • Materials Failure
    Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
  • System Modification
    A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
  • Incorrect Diagnosis
    The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.

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