FAQs (20)

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I am interested in buying the FireStar Safe but like some of the reviews feel nervous about relying on the electronic lock. The plastic looks flimsy. How would I get access if the lock was maliciously damaged or it just failed?
Anonymous
Although an electronic lock cannot be considered 100% failure proof it is very unusual for a lock to fail. Problems generally experienced by electronic locks tend to be forgotten PIN codes and flat batteries. If you forget your code we can supply a unique master-reset code on production of a proof of purchase and the batteries are installed from the outside of the door and can easily be replaced should they go flat.

In the unlikely event of a failure a qualified locksmith would be required to open the safe. If this occurred during the warranty period the safe would be replaced if required.
Anne K
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We are thinking of buying this fire safe, please could you advise on the size/type of fixings that secure it to the floor, as we need to check with our premises that we'd be able to attach it without causing any damage.
Karen
The fixing bolts provided with this safe are called Expansion Bolts, with the dimensions - Length: 105mm and Diameter: 12mm. The bolt is designed to anchor against the material it is bolted to, the optimum being a solid concrete surface.

Phil R
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Is the safe fireproof even with the bolt holes in the bottom?
Jonathan, Devon
The safe arrives with a rubber plug inside each of the bolt holes in the bottom of the safe. This will ensure the safe is air tight and fire proof. The safe is designed to be installed to a solid concrete floor by using the fixing bolts included. Once installed correctly, the safe will be secured from theft and air tight to allow up to 60 minutes fire protection in up to 945° C heat.
Jonathan P
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What size drill bit do you need to fix this to a concrete floor?
Anonymous
The drill bit size needed for the installation is 12mm.
Steven T
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I am looking to put the safe in our bedroom on the first floor. Can the safe be bolted to the floorboards? Or does it require to be installed into concrete?
Steven Cullum, Edinburgh
The safe ideally needs to be installed to a concrete or brick surface. Floorboards, unless fixing into the joist, are not strong enough. If you don't have a solid floor surface, you could consider a chemical (glue) installation.
Phil R
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Is there any reason I can't fit this safe in a cellar below ground level within a solid stone wall? The base would be secured into a concrete pad as you suggest and then I would fill all around the back and sides with expanding foam simply to offer more insulation. The cellar is dry and at a constant 12 degrees all year round. The hole to be fitted into is not near an outside wall and so is not prone to any external water.
Anonymous, Sheffield
Fitting the safe into the cellar is perfectly fine providing it is not subject to damp conditions. The FireStar Series comes prepared for floor fixing rather than to the wall due to the fire protection. Our advice is to install to a concrete floor.
Tom W
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We have this safe installed and want to change the security code.
Barbara , Ronald
Please find instructions for how to change the combination here
Anne K
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1) Can the shelf and tray be removed to give the full internal dimension?

2) Is the inside height at least 380mm?
Douglas McCallum, Glasgow
The shelf and tray can be removed to allow an internal dimension of: H410 x W300 x D300mm.
Anne K
Was this helpful? 45
 
My floors are suspended timber floors in a new bungalow. (Chipboard over polystyrene and concrete beams beneath). Will they be acceptable for fixing the safe?
Mal, Lowestoft
It is imperative that the bolts are submerged into a concrete base this depends on the depth between the wood and the concrete void. However longer bolts can be purchased from DIY shops if needed.
Tom W
Was this helpful? 41
 
I can see the safe comes with a drawer, is it possible to get multiple drawers at the expense of the height?
Matt, Bristol
Additional drawers cannot be fitted to this safe as there is no means to affix these below the one drawer supplied.
Phil R
Was this helpful? 42
 
Can the FireStar safe be wall mounted?
Mike Griffin, Daventry
Our FireStar safe is only suitable for base fixing to a concrete floor due to its 60 minute fire rating. We do offer wall mount fire safes but they only include a 30 minute fire rating.

Anne K
Was this helpful? 55
 
Can you tell me if this safe is EN1143-1 GRADE III or equivalent? I want to ensure I buy the correct safe and need this for contractual requirements.
Angela, Aberdeen
This unit is not a Eurograde Safe. We do a range of EN1143-1 Eurograde 3 safes which may be more suitable for your requirement.
Javaid H
Was this helpful? 35
 
What's the clearance from the floor as I am thinking of putting it in my built in closet and there is a beading around the edge. If there is no clearance I will not be able to open the door safe.
Anonymous
The clearance from the floor to the bottom edge of the door is 25mm.
Javaid H
Was this helpful? 35
 
Hi, is it OK to drill the rear of the Firestar safe to anchor to a strong concrete wall.
Pip
You should never drill your own holes in a fire safe as it will compromise the fire protection and void your warranty. This fire safe is tested with the pre-drilled holes in the base only. Selected fire safes have holes in the back but offer a much lower fire rating of 30 minutes.
Jonathan P
Was this helpful? 41
 
Once this safe it bolted to the ground can it be un-bolted and re-installed if I moved premises?
David, Hull
This safe could be removed and re-located if required. A socket spanner set would be needed to undo the fixings and new fixings acquired to re-install.
Phil R
Was this helpful? 39
 
Please could you tell me, is this safe water proof as well?
Darrell
This safe offers Fire Protection only. While the safe may not instantly take in water if covered by a sprinkler system or hose, no official water resistance test has been carried out on the safe and the fire seal itself is not water tight.

We do offer these Waterproof Safes.
Phil R
Was this helpful? 49
 
I have been looking at your FireStar Safe and before I buy one, please could you tell me how I should get it open if the batteries in the lock have gone flat?
Anonymous
The battery compartment on our FireStar safes is located on the outside of the safe door allowing you to replace the batteries without having to open the door.
Tom W
Was this helpful? 45
 
I do not have the ability to secure this safe to a concrete floor. Would this safe still offer fire protection, for example if I filled the securing bolt holes with a bolt and nut?
Pete, Oxford
Each size in the Safe FireStar Series includes rubber plugs which seal the fixing holes. These are to be removed before installing with the fixing kit, or left in place if not bolted down to ensure the unit remains sealed.
Phil R
Was this helpful? 48
 
Hi, would it be possible to open the safe if someone cut off the external hinges?
Mick, Blackburn
Each model has two fixed dog bolts on the inside of the door on the hinge side. If the hinges are removed, the door will remain in place.
Jonathan P
Was this helpful? 44
 
In the event of a fire how do you access the safe if the keypad is destroyed by fire? I like the idea of having a key but I couldn't find any on your website that met all the other requirements.
Thanks for your help.
Anonymous
Most electronic lock safes involved in a fire will generally require a locksmith to open them as the keypad will almost certainly have melted. Even a key lock safe might require the aid of a locksmith as the heat can distort the metal body making the door difficult to move and the lock might be damaged stopping the key turning in the lock.

We offer a life-time fire warranty on our FireStar safes and would arrange for an engineer to open the safe and recover any items inside the safe. The safe would also be replaced free of charge.
Phil R
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