Although an electronic lock cannot be considered 100% failure proof it is very unusual for a lock to fail. Problems generally experienced by electronic locks tend to be forgotten PIN codes and flat batteries. If you forget your code we can supply a unique master-reset code on production of a proof of purchase and the batteries are installed from the outside of the door and can easily be replaced should they go flat.

In the unlikely event of a failure a qualified locksmith would be required to open the safe. If this occurred during the warranty period the safe would be replaced if required.

The fixing bolts provided with this safe are called Expansion Bolts, with the dimensions - Length: 105mm and Diameter: 12mm. The bolt is designed to anchor against the material it is bolted to, the optimum being a solid concrete surface.

The safe arrives with a rubber plug inside each of the bolt holes in the bottom of the safe. This will ensure the safe is air tight and fire proof. The safe is designed to be installed to a solid concrete floor by using the fixing bolts included. Once installed correctly, the safe will be secured from theft and air tight to allow up to 60 minutes fire protection in up to 945° C heat.

The drill bit size needed for the installation is 12mm.

The safe ideally needs to be installed to a concrete or brick surface. Floorboards, unless fixing into the joist, are not strong enough. If you don't have a solid floor surface, you could consider a chemical (glue) installation.

Fitting the safe into the cellar is perfectly fine providing it is not subject to damp conditions. The FireStar Series comes prepared for floor fixing rather than to the wall due to the fire protection. Our advice is to install to a concrete floor.

Please find instructions for how to change the combination here

If wooden floor is your only option then you may want to try and find the wood joist which will give you a more secure fix. Alternatively you can use a chemical adhesive which will "glue" the safe into position permanently.

It is imperative that the bolts are submerged into a concrete base this depends on the depth between the wood and the concrete void. However longer bolts can be purchased from DIY shops if needed.

You can download the user guide here.

Unfortunately this safe does not come with a silence feature. An option we know other customers have used is to add a piece of tape over the speaker. This will not mute the tones but will dull it.

The purpose of the 1st and 2nd user codes is to allow you to temporarily issue a 2nd access code in the event that someone else would need to access the safe on your behalf, without you having to reveal the primary access code that you have set for yourself, this second code can be erased when no longer required. There is also a unique master code for each safe that can be generated in the event of lock out. This code must be formally requested via email and include proof of purchase and the serial number of the safe it is required for.

Though this could potentially happen with any safe it is rare. Having the safe positioned where the temperature fluctuates or not opening the safe regularly are the main causes. Opening the door allows air circulation and products such as silica gel packs can reduce any moisture build up inside the safe.

Our FireStar safe is only suitable for base fixing to a concrete floor due to its 60 minute fire rating. We do offer wall mount fire safes but they only include a 30 minute fire rating.

The serial number is on the bottom right hand side of the safe. The lock number for this unit can be found in the keypad under the batteries if needed.

You should never drill your own holes in a fire safe as it will compromise the fire protection and void your warranty. This fire safe is tested with the pre-drilled holes in the base only. Selected fire safes have holes in the back but offer a much lower fire rating of 30 minutes.

This safe could be removed and re-located if required. A socket spanner set would be needed to undo the fixings and new fixings acquired to re-install.

This safe offers Fire Protection only. While the safe may not instantly take in water if covered by a sprinkler system or hose, no official water resistance test has been carried out on the safe and the fire seal itself is not water tight.

We do offer these Waterproof Safes.

The battery compartment on our FireStar safes is located on the outside of the safe door allowing you to replace the batteries without having to open the door.

Yes, no further lining or fireproofing is required to obtain the full fire protection stated with this model.

Mounting the safe on its back is not possible as there are no pre-drilled holes in the back of this safe as it would compromise the fire protection.

The install video is located in the Q&A section on the product page.

The diameter of the fixing bolts is 12mm and 105mm in length. These bolts are best anchored to a solid concrete surface.

This safe is only available in a right hand hinge.

Each size in the Safe FireStar Series includes rubber plugs which seal the fixing holes. These are to be removed before installing with the fixing kit, or left in place if not bolted down to ensure the unit remains sealed.

Each model has two fixed dog bolts on the inside of the door on the hinge side. If the hinges are removed, the door will remain in place.

Most electronic lock safes involved in a fire will generally require a locksmith to open them as the keypad will almost certainly have melted. Even a key lock safe might require the aid of a locksmith as the heat can distort the metal body making the door difficult to move and the lock might be damaged stopping the key turning in the lock.

We offer a life-time fire warranty on our FireStar safes and would arrange for an engineer to open the safe and recover any items inside the safe. The safe would also be replaced free of charge.

The adjustable shelf can be removed to create more space if needed.