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FAQs (9)

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Where do you get the directional code from is it sent to the app also can you then share it by sending it to someone?
Alicia, London
The directional code would be found within the APP. The Bluetooth Smart Padlock does not have a sharing function so sharing the code must be done manually.
Tom W
Was this helpful? 76
 
Are there any insurance approvals for this lock?
Stuart, wolverhampton
Unfortunately this product does not have an insurance rating but we have various different padlocks, which hold a CEN insurance rating.
Steven T
Was this helpful? 40
 
Does this product come with any warranty if so how long?
Tom, Southport
Yes this product comes with a full 2 year warranty.
Tom W
Was this helpful? 36
 
How many users can you assign to one lock?
Mike Wessell, Thetford
The Master Lock Bluetooth Smart Padlocks allow the owner of the device to add up to 15 guest users either on a temporary or permanent basis.
John W
Was this helpful? 74
 
Is the limit of 15 guests for the directional access or is this the limit for "members" that can access the lock via the app?
Jonathan Sparks, Sheffield
This unit can have a maximum of 15 admin users linked to the account at any one time.
Christian B
Was this helpful? 18
 
How long does the battery last in the lock and do you get a warning when the battery power is low?
Paul Clarke, Andover
The battery will generally last 18-24 Months dependent on how much it is used. There is a low battery warning and there is an external point , which allows emergency power to be supplied to the padlock should the battery run out before it can be resolved.
Steven T
Was this helpful? 28
 
How does the directional keypad work with this padlock?
John Barnacle, Sittingbourne
The directional keypad allows you to unlock the item by entering a pre-set sequence of directions.
Phil R
Was this helpful? 27
 
Can I unlock this remotely using my iPhone? If I was away and someone needed to access the area could I unlock it from the app even if I am nowhere near the lock if I didn't want to tell the person the directional code?
Alicia, London
This lock can be operated using your phone, however you would need to be within Bluetooth connection range for this to work. The directional code could be used in this instance as it automatically resets and changes after its one time use.
Phil R
Was this helpful? 33
 
Does this padlock support timed access? Only allowing a shared code to be used within a certain time.
Connor, Dereham
This padlock does not offer timed sensitive access. You may want to check the igloohome Smart Airbnb Padlock which does offer this feature.
Christian B
Was this helpful? 20