Phoenix Titan FS1282e

£260.40
£282.00
save £21.60 (7%)
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
19 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
4.8
Build Quality
Out of 5
4.9
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Anonymous Verified Customer

This is a great safe for the price. It looks and feels sturdy and seems high quality. The compartments are roomy and fit almost everything you'd need. Although I wish they were just slightly bigger so I can fit in some documents as well.

The pull out drawer is plastic but it works for what you need it for. It's actually quite sturdy and should hold heavier items fairly well. What I don't like is that the door needs to be all the way open (almost 180 degrees) for the drawer to pull out. This is not the best since the location where I put the safe is quite confined. So keep this in mind in case you plan to use the drawers. Otherwise just remove them and continue using the remaining space.

Another small issue is that there are depressions on the underside (where the feet go). This possibly means that the walls are thinner here. I took one star off security because of this. But I'm no expert in safes.

Read more

See all reviews

Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Anonymous Verified Customer

This safe easily fits A4 papers in and has a nice tray for smaller stuff, and a shelf. The digital keypad entry is easy to use and is a better option for us than potentially losing the keys. The safe is sturdy, with a really solid door and thick surrounds. It weights a tonne and is easily fixed through to the solid floor with fixings provided. It is going nowhere. Really pleased with purchase. Should have bought one years ago, simply to house important documents and spare keys. Now we are pleased to be able to store digital media safely too.

Read more

See all reviews

This medium size fireproof safe is part of Phoenix’s best-selling Titan range and is ideal for the home or office.
View Full Specification
  • 60 minute fire rating, £2,000 insurance rating.
  • Digital keypad with 4-16 digit PIN.
  • Also available with Key or Fingerprint locking.
  • Adjustable shelf can be removed to create space.
  • Handy pull out tray for organising small items.
  • Installs to floor (fixing kit included).
  • Weight: 34Kg, Size: 410 x 350 x 430mm (HxWxD).
Ref: PH-FS1282E

See all reviews

Details
The Phoenix Titan FS1282e fire resistant security safe is secured by a battery powered digital keypad and is tested to provide 60 minutes fire protection for documents to NT Fire - 017-60P and digital media to DIP120 - 60DMA. The Titan FS1282e is suitable for floor fixing and has a recommended insurance rating of £2,000 cash or £20,000 valuables. There are also more sizes available in the Phoenix Titan FS1280 series.
Dimensions
External
H 410 W 350 D 430 mm
Internal
H 320 W 260 D 304 mm
Weight
34 kg
Volume
25 ltr
† Add 35mm to external depth for hinges and handle and keypad.
Show Imperial »
Key Features
Insurance Rating*
£2,000 Cash
£20,000 Valuables
Recommended by Manufacturer
Fire Protection
60 minutes
Locked By
Digital Keypad
Also available with
Key Locking
Fingerprint Lock
Shelves
1 (adjustable)
Fixing Holes
Floor
Fixing Bolts
2 (included)
Manufacturer Warranty
2 Years
More Sizes
Yes
Protection
Security Certificate
None
Fire Certificates
NT Fire 017 - 60P
Tested by SP - Sweden
DIP120 - 60DM
Tested by Manufacturer
Protection from Fire
CD/DVD
Digital Media
External Hard Disk
Paper
USB Sticks
Drop Test
9.1 meters
Digital Keypad
Display
None
PIN Qty
2 (user changeable)
PIN Length
4 - 16 digits
Batteries
4x AAA (included)
Battery Location
External
Backup Entry
Master Reset
Time Delay
No
Security & Construction
Locking Bolts
2
Bolt Diameter
16mm
Hinges
External
Fixed Hinge Bolts
Yes
Construction
Double walled steel body and door filled with fire resistant barrier material.
Fittings
Drawers
1
Key Hooks
4
Features
Fits A4 Paper
Yes
Interior Light
Optional
Carpeted Interior
No
Lifetime Fire Replacement
Yes
Guides
User Guide
Download
Product File
Download


* It is important to note that the ratings are manufacturer certified and that you must check with your insurer for exact ratings as individual insurer policies do vary.

Reviews [19]
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
19 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
4.8
Build Quality
Out of 5
4.9
Sort by:
John Verified Customer December 2021
Rated 4.2 / 5Rated 4.2 / 5Rated 4.2 / 5Rated 4.2 / 5Rated 4.2 / 5
Recommended

Overall, I really like the product - it's a solid feeling safe and definitely feel secure enough for our purposes. For the price, I am very impressed.

The main downside is the internal dimensions - they are too small to comfortably fit an A4 folder. If this isn't your main purpose then it shouldn't be a problem but for a fire resistant safe, I would have expected to fit documents in more easily.

Was this helpful? 19

Anonymous Verified Customer January 2020
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

This is a great safe for the price. It looks and feels sturdy and seems high quality. The compartments are roomy and fit almost everything you'd need. Although I wish they were just slightly bigger so I can fit in some documents as well.

The pull out drawer is plastic but it works for what you need it for. It's actually quite sturdy and should hold heavier items fairly well. What I don't like is that the door needs to be all the way open (almost 180 degrees) for the drawer to pull out. This is not the best since the location where I put the safe is quite confined. So keep this in mind in case you plan to use the drawers. Otherwise just remove them and continue using the remaining space.

Another small issue is that there are depressions on the underside (where the feet go). This possibly means that the walls are thinner here. I took one star off security because of this. But I'm no expert in safes.

Was this helpful? 19

Vikki Verified Customer September 2017
Rated 3.9 / 5Rated 3.9 / 5Rated 3.9 / 5Rated 3.9 / 5Rated 3.9 / 5
Recommended

Safe was easy to install (comment from my Dad) which was great. Definitely serves the purpose & feels pretty robust in its location. Be aware of where you install it as the door needs to open past 145-180deg to be able to access the tray compartment fully. This is more a caution for people before you cut your carpet we were nearly going to install it up against a wall. All in all excellent service, friendly delivery man who got it through the door for me. I feel happier that my valuables are more secured which was the aim!!

Was this helpful? 19

Ann Rose Verified Customer June 2016
Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5
Recommended

I would like to take this opportunity to let you know that lm so pleased l got the safe from you for some reason l feel everything is safe now (sorry about the pun) one big problem though is that everytime l have tried to register the guarantee the site WONT let me lv got so fed up trying that lv just let it go, the depth of the safe is a good length so l dont have to fold documents in half overall lm pleased & thats all that matters

Was this helpful? 17

Anonymous Verified Customer April 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This safe easily fits A4 papers in and has a nice tray for smaller stuff, and a shelf. The digital keypad entry is easy to use and is a better option for us than potentially losing the keys. The safe is sturdy, with a really solid door and thick surrounds. It weights a tonne and is easily fixed through to the solid floor with fixings provided. It is going nowhere. Really pleased with purchase. Should have bought one years ago, simply to house important documents and spare keys. Now we are pleased to be able to store digital media safely too.

Was this helpful? 16

Anonymous Verified Customer December 2016
Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5
Recommended

Firstly the safe looks amazing and it's amazingly easy to operate.

I like the fact that it's really well made and the security features completely fit the purpose for which it's made. I think it's going to last us a lifetime and wouldn't be surprised if my grandchildren pass it on to their loved ones either!

In a nutshell robbers be aware you and not going to drag in far without a slipped disc and pain in the back to recon with!

Was this helpful? 15

Anonymous Verified Customer October 2016
Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5Rated 4.9 / 5
Recommended

Excellent value for money

Was this helpful? 15

Nick Verified Customer June 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

The product is well built with plenty of storage space! Here are the pros vs cons-

Pros; storage space, build quality, internal removable shelves, replace batteries externally

Cons; handle feels a little light weight, maybe should be made from metal, the rubber bolt hole covers are rubber gromits so if you arent bolting it to the floor and pushing it into place along a carpet for example, these rubber gromits fall out, the safe is heavy and would require two people to lift it for the average strength person

Was this helpful? 13

Peter Barwick Verified Customer December 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I’m really pleased with the product quality and the easy install physically and lock setup. A good solid safe in my view.

Was this helpful? 13

Anonymous Verified Customer September 2018
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

The website had very good detailed information, especially regarding sizes and capacity. Delivery was very quick, and as stated. The safe was well protected so it was delivered in A1 condition. The build quality is very good.

Was this helpful? 12

Andy Gibbons Verified Customer March 2024
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Good heavy safe and a great size I had to take the door off to carry it just opened the door and it lifts off I would definitely recommend this safe for its practicality the inside is a good size with a draw to store jewellery and coins in . Good quality too .

Was this helpful? 1

Anonymous Verified Customer September 2023
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

Seems like a good quality safe and I am happy with my purchase. I like the trays and lights but feel for price these could have been included in basic cost. Easy ordering and delivery. Would recommend for anyone looking to get a home safe with some fire protection that doesn’t cost too much.

Was this helpful? 1

Nick Verified Customer June 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

The product is well built with plenty of storage space! Here are the pros vs cons-

Pros; storage space, build quality, internal removable shelves, replace batteries externally

Cons; handle feels a little light weight, maybe should be made from metal, the rubber bolt hole covers are rubber gromits so if you arent bolting it to the floor and pushing it into place along a carpet for example, these rubber gromits fall out, the safe is heavy and would require two people to lift it for the average strength person

Was this helpful? 13

George Verified Customer April 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

First safe came through damaged. Company very quickly replaced this for me. Next safe arrived perfectly and very happy with the product. Plenty of internal room and I paid a little extra for the light which is ideal. I would however of felt slightly more assured, if there was a backup key access.

Was this helpful? 8

Anonymous Verified Customer May 2022
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

This is our first home safe so I write with minimal experience of the genre. That said, we were careful to identify what was to go in it and where to put it before purchase. Safes seem content specific, at least for the home. As a couple with a great many years of life-experience, we needed one big enough to take Deeds, Wills, Life insurance and similar documents to eventually ease probate. For that it had to be robust, secure and fireproof. It was easy enough to enclose such documents in after-market sealed bags to secure against possible water ingress. Of a more immediate nature it would need to have a tray to store jewellery, watches, keys and backup moneys. Finally it would have to be heavy enough to mean business but not too heavy to shift it around when bolting it down. The Phoenix Titan FS1282e fitted all those requirements very well. For us psychologically, white was always going to be more positive than black, which ruled out a lot of competitors.

Only two negatives from me. Security is ample to put off the casual burglar but this is vulnerable to by-pass opening with a very powerful magnet. In reality only a professional burglar who already knows the type of safe in the house would carry one of those. They are difficult to manage and on arrest it would be a give-away. The secret is to make sure the safe is positioned out of sight, behind a false panel for instance. If the burglar can't find it quickly....

The second issue arise from that. The tray will only slide out when the door is fully back against itself at 180 degrees, not when 90 degrees open. This negates the sliding of the tray when fitting the safe in a tight slot. It is not really a problem - you can still reach in - but worth bearing in mind.

There is a final quirk that needs care. When opening the door, there is a finite time before reset. In practice that means that if, when opening the safe, you drop the handle down then up again and leave it open for a short while the door will reset with the security pins sticking out - impossible to close without re-entering the code. The secret is to open the door pressing down only to leave the pins retracted. Then it is to close the door as you would expect.

All in all, we are very pleased with the safe and it is serving us well.

Was this helpful? 7

John Verified Customer December 2021
Rated 4.2 / 5Rated 4.2 / 5Rated 4.2 / 5Rated 4.2 / 5Rated 4.2 / 5
Recommended

Overall, I really like the product - it's a solid feeling safe and definitely feel secure enough for our purposes. For the price, I am very impressed.

The main downside is the internal dimensions - they are too small to comfortably fit an A4 folder. If this isn't your main purpose then it shouldn't be a problem but for a fire resistant safe, I would have expected to fit documents in more easily.

Was this helpful? 19

Anonymous Verified Customer April 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This safe easily fits A4 papers in and has a nice tray for smaller stuff, and a shelf. The digital keypad entry is easy to use and is a better option for us than potentially losing the keys. The safe is sturdy, with a really solid door and thick surrounds. It weights a tonne and is easily fixed through to the solid floor with fixings provided. It is going nowhere. Really pleased with purchase. Should have bought one years ago, simply to house important documents and spare keys. Now we are pleased to be able to store digital media safely too.

Was this helpful? 16

Peter Barwick Verified Customer December 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I’m really pleased with the product quality and the easy install physically and lock setup. A good solid safe in my view.

Was this helpful? 13

JBU Verified Customer December 2020
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

We wanted a home safe with enough capacity to store A4 documents as well as small, valuable items. It also needed to be robust but not so heavy that we couldn't manage to get it up the stairs of our home. After some significant research, we settled on the Phoenix Titan FS1 282e and we're very pleased that we did.

The safe arrived within twenty four hours of being ordered and was delivered to our front door by a very helpful guy. Once unpacked, the safe was just about light enough for one person to carry it upstairs. It was easy to secure the safe, although I chose to use different bolts from the ones provided but that was because of the floor material.

Once on place, it was easy to set up a code and also to put in the interior light (extra cost).

We're very pleased with the build quality of the safe and its ease of use. My only slight issue is that I had hoped to be able to fit an A4 box file inside but that's not really practicable. Otherwise, a very good addition to our home security provision and peace of mind.

Was this helpful? 6

Anonymous Verified Customer January 2020
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

This is a great safe for the price. It looks and feels sturdy and seems high quality. The compartments are roomy and fit almost everything you'd need. Although I wish they were just slightly bigger so I can fit in some documents as well.

The pull out drawer is plastic but it works for what you need it for. It's actually quite sturdy and should hold heavier items fairly well. What I don't like is that the door needs to be all the way open (almost 180 degrees) for the drawer to pull out. This is not the best since the location where I put the safe is quite confined. So keep this in mind in case you plan to use the drawers. Otherwise just remove them and continue using the remaining space.

Another small issue is that there are depressions on the underside (where the feet go). This possibly means that the walls are thinner here. I took one star off security because of this. But I'm no expert in safes.

Was this helpful? 19

Accessories

Add at Checkout

Thumbnail of Phoenix Adjustable Shelf

Adjustable Shelf

Customise the interior and make more economical use of your storage space with a height adjustable shelf.
£9.00
Thumbnail of Phoenix Interior Light

Interior Light

Our interior light includes extra bright LED's making it perfect for illuminating the inside of your safe. Fixed to the back of the safe door and powered by the lock batteries (included).
£13.50
Delivery

Select during checkout


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Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Mon-Fri
8am - 6pm
FREE
Mon-Fri
8am - 6pm
FREE
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
8am - 6pm
POA 
Get Quote
Mon-Fri
8am - 6pm
POA 
Get Quote
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Isles of Scilly Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£247.14
Mon-Fri
2 - 3 Days
8am - 6pm
£247.14
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Tail Lift Delivery Options
Indoor Delivery Options
Position Delivery Positioned inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£118.80
Mon-Fri
3 - 5 Days
8am - 6pm
£118.80
Position Delivery via Stairs Positioned inside your building on any floor via steps or stairs Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£129.54
Mon-Fri
3 - 5 Days
8am - 6pm
£129.54
Delivery & Install Options
Delivery & Install Professionally installed inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Mon-Fri
3 - 5 Days
8am - 6pm
£253.14
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [2]

FAQs (2)

» Ask Question   

 
How do I unlock the door of my new Phoenix Titan 1283e
Jennifer Woodward, Northampton
Having inserted batteries in the keypad, press the 'C' button, enter the factory code 1,2,3,4,5,6 and then the # button to confirm and unlock. Follow the Phoenix Titan electronic safe user guide for further instructions.
Phil R
Was this helpful? 36
 
What is the backup for the Phoenix Titan FS1283e in case the code is forgotten? And does it give a reminder when the battery is low?
Irfaan, London
The safe has a Master Reset facility in case the code has been forgotten. In the event of the battery power failing not only will the safe alert you when on low battery power, the batteries can be changed externally at any time.
Tom W
Was this helpful? 33
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Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 instalments. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

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The Safe Shop Ltd., 1 Strand Street West, Preston, Lancashire PR2 2NS

Installation

Professional Installation Services for Safes

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Safe is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Safe >25kg Installation

An installation service is available on a wide range of safes over 25kg. If offered, this option will be listed within the Delivery & Returns section on the product page.

On arrival an experienced engineer will complete a brief site inspection and then discuss their findings with you to agree positioning of your safe.

Your Intallation will include bolting the safe to the floor using anchor bolts included with your safe. Anchor bolts are deisgned for use with a solid surface such as stone or concrete. We cannot install your safe to floorboards.

If a wall installation is required, please speak to one of our safe experts and they will guide you through this specialised service.

The position of your safe will be governed by safe site access, and other obstructions such as submerged pipes/cables or under floor heating.

The engineer will carry out a final assessment to ensure the safe is secure before providing a brief demonstration of your safe and confirming the installation has been completed to your satisfaction.

Installation FAQ

What is the cost to install a Safe?

How long does installation take?

Can you install my safe to the floor?

What if I have underfloor heating?

What is a Chemical Installation?

What type of fixings do you use?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
  • Malicious Damage
  • Materials or Manufacturer Failure
  • System Modification
  • Incorrect User Diagnosis
  • Broadband Related
  • App Related
  • User Error

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