The product does what it says, but we have one of the hotel safes too but batteries don't seem to last so long but other than that great and customner service is very good

This safe was a replacement and we are very pleased with the quality of the product and the storage arrangement. It was simple to install wherever it was required and simple to operate . The light inside was an added bonus which we have found very useful. Although only a small safe...which is all we wanted, it meets all needs for us as it is strong, compact ,and most of all

secure .We would recommend this product to anyone who is looking for a small home safe as it really does tick all the boxes that are needed . Thank you

Ive had a Pheonix electronic safe since 2001 and its been used at least 3 times a day, Its only recently that it started to error on closing so it was time for a new one. I decided on a Pheonix Model again as i was very happy with the old one. I ordered the Pheonix Deone as its the model that you see in most hotels, so must be pretty robust. Safe.co.uk delivered it via DPD parcels when they said they would. Unfortunately, the overide keys had become damaged during transit. I called Safe.co.uk and spoke to a lady who was very helpful and said they would get new overide keys cut and sent out. Unfortunately she call me back a few minutes later to say that as they was special keys, they couldnt replace them, so i would need to return the safe and they would replace it with a new one. She arranged for the safe to be collected by DPD and a guy turned up when they said he would. The new safe was delivered a few days afterwards, again by DPD when they said they would. The lady called to check that i was happy and that all was ok. I tested the safe and it works fine so i installed it. It needed a 10mm Masonary drill bit, which luckily i already had, and it was installed within 30 minutes. It works great and the little light that comes on for 20 seconds when the door opens is very useful.

The only downside i would say is that the numbered digits on the keypad are difficult to see, they need to be bigger and a bright colour so that they stand out easily.

The application for this security product was in a canal narrow boat and so one important consideration was size. Also, one of the main items to be placed in the safe is a laptop computer, especially at times when we are not actually on board. Ours fits well, although it does need to be the first item put in and then other things can be placed on top. The setting up instructions were satisfactory (in the end) but could do with being a bit improved, especially to make it clear that the main method of use is intended to be via the keypad rather than the key. So far we have found it a good product.