FAQs (30)

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Are the Swann products brand new or refurbished?
Neil , Westbury
All our products are brand new and have a full warranty.
Anne K
Was this helpful? 28
 
So for this installation I would need 5 spare plug sockets is that correct?
Luke, Hampshire
The cameras are mains powered but include a 4-way splitter. You will need one plug socket for the DVR box and one for the cameras.
Steven T
Was this helpful? 22
 
Will the system alert the app when movement is detected?
Craig, Cannock
If motion is detected you will receive notification on the app.
Anne K
Was this helpful? 17
 
Can you set the alert for just one camera or do you get an alert from all the cameras if any of them are set off.
Paul, Nottingham
Once you have set the DVR box to motion detection all the cameras would send out notifications once triggered.
Tom W
Was this helpful? 19
 
How many hours of footage can be held on the hard drive?
Does the system automatically delete the old recordings?
Kam Jittlar, Maidenhead
With this 1TB system if all four cameras recorded continuously for 24 hours a day you would have 5 days of footage before the DVR would begin to delete previous unsaved recordings. If using motion detection and based on an average of 4 hours recording per day, per camera, you should expect approx. 33 days footage before automatic deletion begins.
Tom W
Was this helpful? 19
 
Can you adjust the settings remotely with this model. Eg set to record continuously instead of heat/movent or vice versa?
David morris, cardiff
Changing the mode would have to be done from the DVR box.
Tom W
Was this helpful? 19
 
I'm looking at installing the cameras in a few different types of location. How does the cable come out of the camera? Is it out of the base/bracket or out of the back of the camera?
Jamie, Ashford
The BNC cable connects directly to the back of the camera.
Steven T
Was this helpful? 15
 
Is this system truly plug and play or do I need to spend considerable time setting up the DVR?
Andrew, Stranraer
Once the system has been installed you would have to spend a little time customising your preferred settings however once this is done, the system is very quick and easy to operate.
Tom W
Was this helpful? 15
 
Can you draw boundary lines on the camera so it doesn't alert if the boundary is not broken?
Dave, Derby
You choose to exclude areas of the image from motion detection sensitivity via the settings menu.
Phil R
Was this helpful? 7
 
We're planning to use this product as home security. Will the cables from the cameras come through the walls to reach the DVR? I'm not sure we could get the DVR close enough and also be attached to our awkward router.
Rebecca, Leeds
The BNC camera cables would run through the wall and would need to be connected to the DVR system. The BNC cables do have male and female connectors so you can buy additional BNC cables to extend the range if needed.
Tom W
Was this helpful? 17
 
How may frames per second can the cameras record at?
Thomas , York
The True Detect Cameras will record 12-15 frames per second.
Steven T
Was this helpful? 17
 
Will the Swann DVR8-4575 take my existing 720 cameras?
Jane, Brentwood
The DVR8-4575 is only compatible for use with Swann cameras. Compatibility will be determined by the model of camera.
Tom W
Was this helpful? 17
 
Can I plug the DVR into a Wi-Fi booster in the bedroom as that's the only Ethernet connection upstairs.
Richard Atkins, Ellesmere port
Providing the booster is connected to the internet router and can accept an ethernet cable this should be possible.
Phil R
Was this helpful? 13
 
Do the cameras have a power on light to show they are running? What is the best cable type to get a picture?
Phil, Dunfermline
The True Detect cameras display a light to indicate a power source and the each camera comes with a BNC cable, which connects to the DVR box to record footage.
Steven T
Was this helpful? 13
 
Are these cameras affected by street lights when operating at night?
John, Broughton
Providing the camera is not directed at the light they should not be affected.
Anne K
Was this helpful? 13
 
If I use a long cable say the 30m instead of the standard 18m, am I going to experience any power drops from the power pack supplied?
Craig , Oakenholt
There shouldn't be any issues with power using a 30 meter cable.
Phil R
Was this helpful? 4
 
I currently have a Swann SRDVR-44400T system which has seemingly died on me. Can I replace with this new system using the existing camera cables as they were installed when our building work was done and don’t want disruption of replacing camera cables
Michael Rogers, Leatherhead
As they use BNC cables your existing wires will be fine to use.
Christian B
Was this helpful? 4
 
Is there any difference ( apart from size ) in the bullet or Dome cameras, is one design better than the other ?
andrew wheatley, BILSTON
The dome cameras are classed as anti vandal as there is no movable parts, however the Bullet cameras have a wider viewing angle of 102 degrees, compared to the 85 degrees of the dome Camera.
Tom W
Was this helpful? 6
 
Can you confirm - this system comes with 4 camera's and a further 4 camera's can be added as its 8 channel ?
William Moore, Stafford
The system comes with 4 bullet cameras and you can add a further 4 cameras to this system.
Anne K
Was this helpful? 8
 
Can you zoom in on a live feed with this camera or do you need to capture a picture then zoom in?
Greg Purdie, edinburgh
You can only zoom into recorded footage and not a live feed.
Steven T
Was this helpful? 10
 
Can I add your dome cameras to 4 x bullet system? What is the best, bullet or dome?
Christopher Roberts, Flint
Bullet or Dome cameras can be mixed at any time. Both types of camera are equal in terms of quality, but their application is different. Dome cameras are normally installed to a roof or soffits.
Tom W
Was this helpful? 12
 
How can you stop someone viewing on there phone if they have the app. Can I change something so they can't view anymore?
Pam, Lancashire
The user access would need to be changed on the DVR by connecting this to a monitor and accessing the user settings and then changing the appropriate users access.
Phil R
Was this helpful? 12
 
When an alert is sent to mobile phone is it a recording of activity? If yes, for how long?
carrie, london
The alert notifies you when motion has been detected. You can then log in to view recorded footage or live stream via the smartphone app.
Steven T
Was this helpful? 12
 
How many plugs do they have altogether included DVR system on all the cameras four cameras.
Mahboob Ali , Newcastle upon Tyne
This system requires two power adaptors. One adaptor powers the DVR and all cameras are powered by one power adaptor, with a splitter included to connect all cameras.
Tom W
Was this helpful? 12
 
What is the total width of the bnc plug for the hole threw the wall?
CHRIS, DERBY
There are two connectors on the cables one measures 1cm and the second is 2cm.
Anne K
Was this helpful? 3
 
The 8 camera version of this product works with Alexa, is this also true for the 4 camera version?
jonathan martin, liverpool
The 4 camera version also works with Alexa.
Anne K
Was this helpful? 3
 
I am looking to buy the 8 port DVR with 2 x bullets and 2 x dome but cannot find an option for this.
Can you point me in the right direction please?
robert brown, Liverpool
There is no 8 Channel version of this kit available with this camera configuration. The closest to this would be the Swann DVR-4580D 8 Channel HD 1080p - 6 Camera True Detect CCTV Kit
Phil R
Was this helpful? 7
 
How long are the BNC cables?
And, how much does the whole system with box measure and weigh? i want to send a system abroad.
Nadeem, London
The BNC cables provided are 18 meters in length. The packed dimensions are 380mm length by 290mm width/depth and weight of 6kg.
Phil R
Was this helpful? 11
 
Can you program cameras separately e.g. have notifications on for some and not others?
Doug, Worcester
Notifications can be set within the SwannView Link App and parameters can be set for individual cameras within this App.
Steven T
Was this helpful? 11
 
Hello - could you connect the Swann DVR8-5780 system via a plug to the wifi router making use of the electric wire system in the house?
Chris Bramhill, Essex
The DVR connects to your home broadband via an Ethernet cable which is supplied and connects to your mains power supply via a power adaptor which is also supplied.
Phil R
Was this helpful? 13