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FAQs (24)

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I have purchased a Yale safe and the battery is low on the pin so it mean the safe is not opening. I cannot find the key. How do I go about getting a new key? Is there a way I can give you the number of the type of safe it is?
Ashanti , London
Additional keys can be purchased from the Yale store.
Tom W
Was this helpful? 193
 
How do we change the code on our safe please?
p white, Brentwood
With the door open and unlocked press the red programme button located on the edge of the battery compartment (Audible Beep). Now enter your desired code onto the keypad followed by the ENTER button to confirm (Melody Confirmation). The code entered should now be usable as your personal access code. For a copy of the instructions there is also a User Guide available for you to download from the website. For further assistance please contact our sales office on the number at the top of this page.
Phil R
Was this helpful? 139
 
How long could a set of batteries be expected to last? Is there any warning of low battery?
Emma
Good quality AA batteries should last between 12 and 18 months. When the batteries are running low a red light will appear on the keypad when entering your code.
Javaid H
Was this helpful? 121
 
I am wanting to purchase a safe for my home and was wondering if it had to be bolted to the wall or floor before it worked? In other words can I just leave it in situ without bolting it down.
Anonymous
We will always recommend that a safe is bolted to a floor or wall where possible as this increases security. The safe will function exactly the same if left free standing and can be used as such, but the potential for it to be removed is obviously increased. It may also affect your insurance cover if not bolted to a solid surface.
Phil R
Was this helpful? 109
 
On the Yale Value Safe, where is the key hole for the back-up lock out key? And is it in the same place on the smaller laptop version? I want to be sure that, where I have in mind to fit it, the hole will still be reachable if needed. Many thanks.
Anonymous
The key hole is hidden behind the yellow Yale logo on the front of the door. The logo slides upwards to reveal the key hole and this applies to all sizes in the Yale Value Series.

If you take a look at the close up images above you will see one showing the logo has moved and the back-up key has been inserted.
Anthony N
Was this helpful? 74
 
Does the safe come with any factory default pin?
Viktor, Brno
This Safe does not come with a factory default pin. In order to gain access to the safe without a pin code you would need the to use the back up key provided.
John W
Was this helpful? 108
 
Can I get spare keys for safe?
Patrick j Smith, BOOTLE
Two back up keys are supplied with the safe. If you need more, they can be purchased direct from Yale.
Anne K
Was this helpful? 90
 
I want to fix this to the wall - can you tell me what size masonry drill that I need?
Peter Willis, Lincoln
To fix this unit to the wall you would require an 8mm drill bit.
John W
Was this helpful? 85
 
Does the depth dimension for the safe including the opening/closing mechanism/handle?
Anonymous
Please add an additional 20mm to the external depth dimensions to cover the depth of the keypad and handle.
Jonathan P
Was this helpful? 83
 
Can this safe be fitted to the floor of a freestanding wardrobe?
Mrs Newbury
Ideally you should not attach the safe to anything that is freestanding, it is recommended to base or wall fix it to concrete or brick. If you have no option other than the cupboard it is certainly better then nothing.
Javaid H
Was this helpful? 103
 
Is this safe fire proof at all?
Paula, Kilwinning
Unfortunately this safe carries no fire rating. However we do have a selection of Fire Safes which all have various levels of fire resistance.
John W
Was this helpful? 46
 
Is the key pad of this safe good enough to be used 1-2 times every day without being damaged with time?
Anonymous
The keypad on this safe has durable plastic membrane designed to allow daily use.
Phil R
Was this helpful? 37
 
Is it possible for the safe to be left hinged?
Anonymous
Unfortunately not, most safes that are manufactured come off the production line moulded by one singular template. However a left handed customisation could be done on a higher graded safe depending on the manufacturer.
Tom W
Was this helpful? 41
 
Is it OK for storing bullets, and are the police happy with it?
Anonymous
UK Firearms law states that ammunition must be kept in a separate locked box from your rifle. This safe will be more than adequate for that purpose.
Anthony N
Was this helpful? 23
 
Is it possible to fix this safe to an exterior wall, through the side wall of the safe ?
Anonymous
This safe can be installed to an exterior wall, however this can only be done through the rear of the safe. There are no pre-drilled holes in the side walls of any of the safes only in the base and the rear.
Phil R
Was this helpful? 47
 
Please could you send us the instructions to download the way to unlock the safe - someone has changed the PIN code and we don't appear to have the keys - we are a University so getting a locksmith out isn't probably an option.
Ruth, Bournemouth
Unfortunately the safe cannot be opened without the correct user code or back up keys.
Tom W
Was this helpful? 25
 
What replacement batteries are best for the compact safe?.
Nb, Newton abbot
This safe uses 4 x AA batteries, please ensure these are standard alkaline and non-rechargeable.
Phil R
Was this helpful? 44
 
Do I need to reset the password if I open it with the key?
Anonymous
No all passwords are memorised you can only reset/change the password manually.
Tom W
Was this helpful? 34
 
How do you reset the password digits?
Steve, Windsor
To reset the code, the safe door needs to be in a open position. There is a reset button on the back of the door, once pressed you will hear two beeps which will allow you to enter your new code followed by the key button. Further details can be found in the Yale Value Safe user guide.
Javaid H
Was this helpful? 38
 
When setting the code do I only use 5 digits ?
Sue machin, Whitstable
The PIN code for this safe can be 4 to 8 digits in length.
Anthony N
Was this helpful? 36
 
Hi, I have lost my instruction book I had for YALE BUDGET SAFE, I now cannot open it as I have lost the pass code, is there a way to use an emergency code or override key to get it open and reset it?
Anonymous
You can download the user guide for this safe on the details tab of this page. Your safe is supplied with two emergency override keys in the event you cannot use the PIN code. For security reasons if you do not have one of these keys and have forgotten your PIN code the only way to access the safe will be to have an MLA (Master Locksmith Association) approved locksmith force open your safe.
Anne K
Was this helpful? 24
 
Hi, I am interested in the YL-YLV/200/DB1 however I cannot see that it is insurance rated. Is it?
Keith, Braintree
The Value series by Yale are built for securing low value household items. They do not advertise an insurance rating on this range. If you are interested in a Yale safe, with an insurance rating, why not take a look at the Yale Certified Safes Series.
Jonathan P
Was this helpful? 37
 
Is the safe fire resistant at all as needed for holding documents eg house deeds?
DE
This safe is designed for the storage of small amounts of cash or valuables only, it does not offer any fire protection. We do offer a range of Fire Safes on the website which may be more suitable should you wish to consider these.
Javaid H
Was this helpful? 59
 
How many holes are there in the floor of the safe for floor fixing? and where are they located (i.e., how far away from the edges of the safe?)
Antje, Oxford
There are 2 pre-drilled holes in the base of this unit. These are located 45mm in from the left and right hand edges of the safe.
Phil R
Was this helpful? 28