FAQs (28)

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What happens if the batteries run out of power. Would that mean that the pin number you have used would not work and you would not be able to gain access?
Bob, London
If the batteries run flat the PIN number is retained in the memory but the keypad will not work. You should open the safe using the override key so that you can insert new batteries on the inside of the safe door. Once the batteries are fitted you can use the safe with the PIN you originally set up.
Anthony N
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I have purchased a Yale Certified Safe from you, can you advise if it is OK to bolt freestanding on a wall using bolts supplied, or does it need to be supported?
Anonymous
If installing to a wall we would recommend that the safe be supported by a shelf or plinth to distribute the weight of the unit. Should the weight be focused entirely on the fixing bolts they may eventually fail and cause damage to the wall itself.
Phil R
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What is the steel thickness of the door and the rest of the body?
Andy, Leicester
The thickness of the door is 6mm and the body is 2.5mm.
John W
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Before I buy this product I'm wondering if I can fit it inside my bedroom cabinet? I'd fix it to the base of the cabinet which is of wood construction and sits on floorboards. There is no void between the cabinet and the floor boards. Will the bolts suffice? Also will they lock in place? I could also fix on to the back wall at the same time but I believe the back is of plaster board than a void before it goes into breeze block. Is this possible?
Anonymous
Ideally the Yale certified range needs to be installed into either solid concrete/brick or wooden support joists to allow the 4x 70mm fixing bolts to be fully secured. I would not advise bolting the unit into plaster or breeze block as this could cause damage to the walls.
Tom W
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The cash and valuables rating: are these still applicable if the safe is installed by myself? Presumably these ratings are what my home insurance provider will uphold for that particular safe?
Anonymous
The security ratings on this safe would still be applicable if you were to install this yourself, providing the safe is installed as per the manufacturer instructions. The cash and valuables rating is an indication of what an insurance company would cover in the event the safe was broken into or stolen.
Phil R
Was this helpful? 53
 
Can this item or any item in the series be fixed inside a closet, fixed to the floor of the closet which is wood? I think this provides extra security and no need to cut carpet etc. Can you also please tell me the length of the bolts needed.
Avis, London
The Yale certified range are designed to be installed ideally into a solid concrete floor or brick wall. Fixing to wood is generally not recommended, especially if the wood is relatively thin. However, if you have no other alternative it is certainly better than no fixing fixing at all. If you fix to the floor of the closet I would advise trying to secure through the closet and into the floor joist. The length of the bolts supplied are 60mm, but they are not designed for timber so would need to be replaced with heavy duty timber screws.
Tom W
Was this helpful? 46
 
I would like to wall fix my safe and I would like to understand if your shop can do it for me? If not, who should I ask?
matteo, london
This safe does not have the option for a delivery and install service. The safe is supplied with the fixings and there are pre-drilled holes in the base and back of the unit so you could install this yourself, alternatively an engineer or local tradesman should be able to carry out the installation for you. We do have safes of this level that do offer an installation service such as the Chubbsafes Water 30E should you wish to consider this.
Phil R
Was this helpful? 46
 
How many PIN codes can I set up to open this safe?
Hernan
The Yale Certified Safes by Yale have the facility to set up 2 codes; a user code and a master code. Please refer to the Yale Certified Safes User Guide to see how to do this.
Jonathan P
Was this helpful? 43
 
What is the length and diameter of the fixing bolts for this safe?
BSJ1, Wales
This safe is supplied with 4 fixing bolts which are 65mm in length and have a 10mm diameter.
Phil R
Was this helpful? 40
 
Does this safe have to be screwed into the ground in order to be insured?

If so, how can I mount it onto laminate flooring?
Rai, London
The insurance rating on the safe is based on the unit being installed to a floor or wall. The safe requires installation via bolts to as solid substance as possible, concrete or brick being the ideal.
Phil R
Was this helpful? 16
 
Does the keypad beep when you enter the code, and if so how loud is it? Can that be turned off?
Paul Stubbings, London
The keypad does sound when entering the pin code. The sounds can be disabled on the safe when placed into silent mode.
Christian B
Was this helpful? 7
 
I keep seeing a 9v battery being pushed against 2 terminals on some safes...what is this for.
danny mccartney, Rainham
This is for when the battery compartment is located on the inside of the safe and the batteries run out. The 9v battery can be attached to the battery contacts to power the digital keypad to gain access to the safe and the batteries changed.
Christian B
Was this helpful? 7
 
Regarding the Yale Certified Safe Office, what is the fire rating?
CDR, London
This safe does not have a fire rating, however I can recommend the Yale Large Fire Safe which has a 60 minute fire rating.
Tom W
Was this helpful? 15
 
Hi, I've just purchased this safe. It comes with 4 bolts for fixing to a wall or floor. The instructions say these bolts are only suitable for mounting into concrete and brick. I will be mounting it into an internal wall which is breeze block. Can I use these fixings?
Andrew
Ideally your new safe should be installed into either solid concrete/brick or wooden support joists. Breeze blocks can crumble resulting in weak fixing.
Tom W
Was this helpful? 47
 
Can this safe be fixed on its back to enable it to be top opening?
Please confirm the clear internal size and the clear door opening size as the information on your website is contradictory.
Thanks
Will, Sutton Valence
I would advise against fixing the safe on its back, the locks are balanced and fixing in this manner may un-balance the lock causing it to fail during operation. The internal dimensions for this unit are (H 390mm x W 337mm x D 270mm). Due to the location of the door hinge, the door opening or aperture dimensions are (H 330mm x W 290mm).
Phil R
Was this helpful? 21
 
I have ordered this safe earlier but have since noticed one of the reviews stating there are no pre-drilled holes for wall fixing. The product description states there is. Can you please confirm? Thanks. (If there's no rear holes I'll need to cancel the order)
Anonymous
The complete range of Yale Certified Safes include holes in both the base and back and can be fixed to a wall the floor or both. The safes also include 4x 70mm long fixing bolts.
Tracy M
Was this helpful? 29
 
I am interested in the Yale Certified Safe and need to know about the depth dimension. Does this include the housing for the key press or does this stick out further? If so how much further does this stick out?
Tom
The external dimensions are of the safe only. The metal fascia incorporating the keypad protrudes an additional 10mm from the safe door.
Anthony N
Was this helpful? 35
 
Hi, I am considering purchasing your Yale Certified Safe and was wondering about the fire and water damage rating on this safe as I cannot see anything in the details mentioning these.
Pauline
This range of safes are for security protection only and DO NOT offer any fire or water resistance.

You could consider our Yale Fire Safes or one of our Waterproof Safes which all also offer fire protection. It is worth noting that the internal capacity will be greatly reduced when considering a fire safe due to the increased protection built into the safe walls.
Anne K
Was this helpful? 25
 
Can you confirm that installing it in pre cast concrete will not cause permanent or structural damage?
Joe Randall-Cutler, Hastings
It is always best to check with a qualified structural engineer before installing a safe to prevent damage to the property.
Christian B
Was this helpful? 6
 
What is the internal width of the safe? I have a laptop that is 33cm wide, will it fit?
Nicole, London
The Internal dimensions are 390 x 337 x 270mm (HxWxD). I would also recommend the Yale Certified Safe Laptop which is suitable for most laptops.
Tom W
Was this helpful? 14
 
Some reviewers have stated that you should delete factory set code as it can still be used even after you have set up your own code. The instructions do not tell you how to delete the factory set code. Please confirm how this is done?
SueK, Hereford
It is important to change the master code when setting up the safe. To do this, you need to simultaneously press enter and 4, followed by a new master code of your choice, then pressing the key button to confirm. You will be promoted to repeat this by entering the code a second time followed by the key button.
Steven T
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Can you please tell me if the safes are manufactured in the UK?
David, Lincoln
These safes are not made in the UK, they are manufactured in China.
Phil R
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Are there four fixing holes in the back and also four holes in the floor of the safe?
Scott Winning, Kingswinford
Yes there are four pre-drilled fixing holes in the both the base and back of this unit.
Phil R
Was this helpful? 20
 
How do I change preset code to a code of my choice?
David James Wood, Hawes
The first thing that you need to do is unlock the safe using one of the back up keys provided. Press enter and 3 simultaneously, then enter you own code (between 4-8 digits), followed by the key button. You will be prompted to repeat your code in order to complete the process. For a more detailed description, please see the user guide.
Jonathan P
Was this helpful? 32
 
In you video for this safe with reference to insurance certification you state " . . when properly installed . . " Does this mean installed as per the instructions with the safe or is there some other inspection that needs to be done to validate the certification? Thanks
Shaun
It means as per the safe's instructions. If you require insurance cover for the safe contents you should check with your insurance company whether DIY install or professional installation by a safe engineer is required. For this model I would expect DIY to be sufficient, but always worth checking.
Anthony N
Was this helpful? 20
 
Planning to leave the safe with family whilst overseas. I know we have a backup key, but how long approx will the batteries last with little use? Does this safe have an audible warning?
Anonymous, Oxford
When you press the Enter button the safe will show LO-BAE in the display and make an audible warning sound if the batteries are running flat.

There is no specific time period for battery length but you should think along the lines of a TV remote control. With good quality batteries and infrequent use you should expect a minimum of 2 years.
Anthony N
Was this helpful? 27
 
In regards to the internal dimensions; do these include the door mounted locking mechanism? If not, what is the measurement between the closed door locking mechanism and the internal rear of the safe?
Graham
The internal depth dimension does include the lock mechanism giving the usable depth of 270mm.
Phil R
Was this helpful? 20
 
What is the delivery time on this as I have to have it delivered to my home while I am there due to travel. Can the safe be delivered on a specific day and is there an 'installation' service available as it is likely to arrive before any of my tools etc at my apartment?
Graham
This safe includes free Next Day delivery. You also have the option to select a specific day for delivery during the checkout process at no extra cost.
Anthony N
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