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FAQs (9)

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What happens if the batteries run out, how do I access the property?
Anthony Murray, Liverpool
There is a 9v battery connection port on the external side of the lock which can be used to power the Smart Door Lock to gain entry, however the unit would alert you when the batteries are running low.
Tom W
Was this helpful? 21
 
Can this door be opened from the inside i.e. to let in a doctor or a delivery? Do you have to pay for the virtual keys?
Bernie , Eastbourne
If you are within an 8m radius of the lock you can remotely unlock through the app. 5 virtual key credits are included with the app. Additional key credits can be purchased through the app.
Ashley I
Was this helpful? 19
 
Can I revoke and reuse the 5 virtual keys unlimited times, or would revoking it cause it to be "used up" meaning I would have to pay for another virtual key?
Tom, London
You can only use the 5 free keys once. Further keys will need to be purchased from Yale.
Anne K
Was this helpful? 15
 
Can this be used on an emergency exit which has a push bar on the inside
Iain, Mansfield
This lock is compatible with multi-point locking systems with lift to lock handles only.
Phil R
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What lock would you recommend I use on a wooden door if I bought the Yale conexis L1?
Janaina Hickman , Kidderminster
The Yale Conexis L1 smart lock is only suitable for uPVC and composite doors. You may want to take a look at the Yale Y3 Keyless Connected Night Latch Kit which could be more suitable.
Christian B
Was this helpful? 5
 
Is this lock insurance rated?
Anthony, Newcastle Upon Tyne
This lock is British Standard kite marked and insurance approved.
Christian B
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Can this be opened / closed whilst miles away..?does it have to be in Bluetooth range to open / lock door ? If a family member hasn?t got key for example and needs to get in the property.
Liam, Ripley
This lock cannot be remotely unlocked from another location you would need to be within blue tooth range. You can however send people a virtual key to their smart phone so they can gain access or they could use a smart key tag or card.
Phil R
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Is the lock IP rated on both sides at IP55 please or just the outer lock?
Jonathan Dixon, Luton
Only the outer section of the lock is IP55 rated.
Phil R
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When the outside is locked whats to stop someone reaching (tools etc) through and pulling the inside handle down and walking in?
Matt Manly, Kent
The door/lock cannot be opened by pulling the handle down alone, the internal cylinder thumbturn needs to be pushed in and rotated to allow the lock to be released and the door opened.
Phil R
Was this helpful? 12