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FAQs (8)

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Is the safe waterproof?
Malcolm Evans, Leigh
This safe is not tested for water resistance and is therefore not listed as waterproof.
Tom W
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Hi, just a quick question, What happens say 5-10 years or even longer down the line and the keypad with a brand new battery FAILS..thanks...
Neil, Wakefield
The safe has a one year warranty during which time, in the event of any problems you would contact us and we would get this resolved for you.

Once your warranty period has expired and you had a problem then you would contact Yale's Customer Support line, who will try to identify the problem and resolve the issue over the phone where possible.

If this is not possible and the safe is deemed faulty and beyond repair you would need a locksmith to gain entry so that you can remove your possessions.
Tracy M
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I need to have installation together with the delivery - do you provide this service?
stella, london
Unfortunately we do not offer installation with this safe. However we do offer these 60 minute fire rated safes which do have Installation listed as a delivery option.
Phil R
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Are the internal dimensions indicated with the door closed?
Mike, Wokingham
The internal measurements are usable space inside the safe with the door closed.
Anne K
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How would one access the contents of the safe post a fire when the key pad and brushed aluminium housing has been destroyed in the fire?
Cheryl, Milton Keynes
In the event of a fire were the safe cannot be accessed via the keypad, a locksmith or engineer would be required to open the unit and retrieve the contents.
Phil R
Was this helpful? 31
 
Is the safe waterproof to any degree?
Mike, Coventry
This safe may offer some water protection, however it has not been tested so an accurate resistance to water ingress cannot be quantified. We do offer fire and water resistant safes such as the Master Lock Waterproof Fire Safe LFW082FTC should you wish to consider this instead.
Phil R
Was this helpful? 29
 
Can you only secure to the floor through the base, or does it also support securing to a wall through the back panel?
Anonymous
The Yale Large Fire Safe can only be base fixed to a concrete floor due to its 60 minute fire rating. We do offer wall mount fire safes but they only include 30 minutes fire protection.
Javaid H
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Does this safe have a shelf? What is the maximum external depth including the handle?
Tom, Liverpool
This unit does include 1x shelf that is removable. The handle increases the depth of the unit by 30mm making the external depth 463mm.
Phil R
Was this helpful? 24