System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
What type of batteries are included in the kit and where can I obtain these?
keith Tyrrell, Peterborough
Included in the kit are 6 x AAA, 2 x CR2032, 4 x D Cell. These will last between 18-24 months. All these battery's are available from all good supermarkets.
Ive not got internet at the property yet (newbuild) will the alarm still be able to function?
Ross wilson, Handforth
The alarm would still function without internet as it would work as a standard alarm but you won't be able to control the system via the Yale App or receive notifications until your broadband is connected.
Whilst setting up and testing this alarm, if the siren goes off can it be switched off immediately via the app or keypad? I see a question above that mentions the siren goes off for 10 mins.
craig, luton
When the alarm is activated you can de-activate it immediately with your mobile, keypad or keyfob.
With SR-320 alarm if the hub was in the bedroom with my router why would I want 94DB going off. Can this internal alarm be switched off or is the system only activated when out of the property?
Peter, Mansfiejd
The internal Siren would only sound once the alarm has been triggered. You can disable the alarm at any point when at home and fully activate it when you leave. You also have the option of Part Arming your property.
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
For a home with two distinct outdoor areas where a deterrent from a live siren box is desired on both parts of the building, does the system support 2 siren boxes triggered at the same time ?
Michael, London
Yes the system does support two sirens. However, we do not sell these separately.
I am not sure what an Ethernet cable is. Do you supply one with your YL-SR-320 kit or would it have to be bought separately and where would I get one from?
L. Dovaston, Warrington
Everything you need to set up the alarm system comes together in one box, including the Ethernet cable. An Ethernet cable carries the broadband signal between wired capable internet devices and is used in this instance to connect the 'Smart Hub' to your broadband router.
Is it possible to buy the Yale Smart Home Alarm Kit SR-320 with a dummy siren (which comes with the Yale Smart Home Alarm & View Kit SR-330 but seemingly not this one)?
Lara, London
Dummy sirens are not available to purchase as accessories for the alarm kits. As they systems are set packs you would need to purchase a system such as the Yale Smart Home Alarm & View Kit - SR-330 which includes the dummy siren also.
Does the keypad offer an audible countdown beep on entry/exit ?
KERRY , Swansea
This keypad does not give an audible entry tone. It does however have a 20 second delay from entry to alarm activation to allow you enter your code to de-activate the alarm.
Can you use your own sim card like a cheap GiffGaff one or does Yale control the sim card with its own contract? I cant see any thing about the sim in the install instructions.
Dave V, Studley
A standard pay as you go sim card can be used in the alarm from any network other than the network Three.
1) Can the smart hub be connected via wifi to the router or is the ethernet connection required permanently between router and smart hub?
2) I have a HUDL tablet running Android version 5.1 could this be used to control set up of the smart system?
Charles Kemp, Northants
The hub is connected to a the internet router by ethernet cable only. The app needs Android version 4.2 or above to work with the system.
If I’m out, how quickly will the alarm notify me of its activation and send a picture from the camera PIR - assuming a good internet connection? If the alarm is on partial setting, will it go off immediately in the event of a PIR trigger, or will it allow 30s to disarm? If the alarm has already been triggered by e.g. a window contact, will the camera PIR still take a photo if the intruder subsequently triggers this too? Finally, if I have a connected smoke alarm, will the external siren sound when I burn the toast?
Michael, London
When the alarm is triggered you will receive notification immediately, dependant on internet connection. You can set an entry/exit time on the system which means you will have a set period in which to disarm the alarm once a sensor has detected the entry. The Image Camera will take an image once it has detected motion and the Smoke Detector will sound when it detects smoke.
If I add the smoke detectors do these need to be on a separate zone, is possible to turn them off i.e. by accident?
kevin, grey
The smoke detectors do not need to be on a separate zone and can be added onto any zone, which you set via the Yale App. The smoke detector can be turned offer via the Yale App also.
I have this alarm in my office/workshop and want to replicate the system in our showroom. We have no landline there but connect to the internet full time via mobile broadband. The hotspot hub has no ethernet port but the always-on computer there does. Can I connect the alarm to that port please?
Farkham Hall, Chepstow
This alarm requires a direct connection to a broadband router via an ethernet cable in order to be controlled from a smartphone.
Christian B
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Are there any Yale WiFi cameras that are compatible with this Yale system? I know you can buy the PIR Camera but I'd like a more versatile camera that can pan, tilt etc and be linked to and viewed in the app. I've seen some Yale cameras but they require a different app (I'd like everything in one app).
Tim, Manchester
The only cameras that can be linked as part of the alarm system or on the same app are the PIR versions. Cameras such as the Yale Smart Living Wi-Fi Camera with Pan, Tilt & Zoom have their own smartphone app.
So if this system sends notifications if the alarm goes off, what happens if somebody trips the power? I read the hub has a battery but if my router is offline due to no power. How does it notify me?
Andrew, Wazza
If there is no power to the router the siren would sound, however the system would not be able to notify you. An alternative would the ERA Invincible - Wireless SmartPhone Alarm PLUS. This model also has an internal battery should power fail, but does not require a internet connection to contact you. This alarm is connected to a landline or a SIM card and will call you if the alarm is triggered.