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FAQs (37)

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Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H
Was this helpful? 102
 
How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W
Was this helpful? 79
 
System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W
Was this helpful? 78
 
I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R
Was this helpful? 41
 
What colour light flashes under the siren?
Louis, Hornchurch
It is a blue light that is emitted from the base of the siren box when the alarm is sounded.
Steven T
Was this helpful? 26
 
What type of batteries are included in the kit and where can I obtain these?
keith Tyrrell, Peterborough
Included in the kit are 6 x AAA, 2 x CR2032, 4 x D Cell. These will last between 18-24 months. All these battery's are available from all good supermarkets.
John W
Was this helpful? 32
 
Ive not got internet at the property yet (newbuild) will the alarm still be able to function?
Ross wilson, Handforth
The alarm would still function without internet as it would work as a standard alarm but you won't be able to control the system via the Yale App or receive notifications until your broadband is connected.
Steven T
Was this helpful? 25
 
Whilst setting up and testing this alarm, if the siren goes off can it be switched off immediately via the app or keypad? I see a question above that mentions the siren goes off for 10 mins.
craig, luton
When the alarm is activated you can de-activate it immediately with your mobile, keypad or keyfob.
Phil R
Was this helpful? 25
 
With SR-320 alarm if the hub was in the bedroom with my router why would I want 94DB going off. Can this internal alarm be switched off or is the system only activated when out of the property?
Peter, Mansfiejd
The internal Siren would only sound once the alarm has been triggered. You can disable the alarm at any point when at home and fully activate it when you leave. You also have the option of Part Arming your property.
Tom W
Was this helpful? 25
 
Does the App indicate which sensor triggered the alarm?
Dave, Brentwood
The app would only notify that a PIR sensor has been triggered, but would not indicate which specific sensor.
Christian B
Was this helpful? 14
 
Will the Yale Smart Living App work on my Iphone 4S it has IOS 9.3 but the app store says it will not work on this Iphone.
Ivor Morris, Liverpool
The Correct App is the Yale Home System App, which should be compatible for IOS 9.3.
Tom W
Was this helpful? 20
 
I have a Yale HSA6090 non telecoms unit would I be able to use the door sensors and room sensors with this unit as extras?
steve, birmingham
The HSA6090 alarm works on a different frequency. I am afraid that none of it's components are compatible with the SR range of Yale alarms.
Tom W
Was this helpful? 22
 
Can the door contacts be used on patio doors?
Gary Westwood, Pensnett
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
Tom W
Was this helpful? 26
 
Is the Smart Hub counted as one of the 20 components?
Alan, Epsom
No, the Smart Hub is not counted as one of the 20 components.
Tom W
Was this helpful? 28
 
Can i set up and install the alarm in my new house prior to broadband been installed ?
Neil , Leeds
An active internet connection is required to complete the set up of this system.
Christian B
Was this helpful? 9
 
For a home with two distinct outdoor areas where a deterrent from a live siren box is desired on both parts of the building, does the system support 2 siren boxes triggered at the same time ?
Michael, London
Yes the system does support two sirens. However, we do not sell these separately.
Tom W
Was this helpful? 15
 
I would like to buy the YL-SR-320 kit, can it be supplied with the dog friendly PIR's? And if so where do I make this request?
nick, hastings
Yes the Pet Friendly PIR's and other sensors can be selected from the accessories section at the point of order.
Phil R
Was this helpful? 23
 
Is this alarm system grade 2 EN50131 or above?
Justine, London
The Yale Smart Home Alarm Kit-SR-320 is not grade 2 EN50131 approved.
Steven T
Was this helpful? 19
 
I am not sure what an Ethernet cable is. Do you supply one with your YL-SR-320 kit or would it have to be bought separately and where would I get one from?
L. Dovaston, Warrington
Everything you need to set up the alarm system comes together in one box, including the Ethernet cable. An Ethernet cable carries the broadband signal between wired capable internet devices and is used in this instance to connect the 'Smart Hub' to your broadband router.
Tom W
Was this helpful? 21
 
Can this be controlled by voice command on Google Home?

In the event of the alarm being activated can this turn lights on using IFTTT for example
Stephen, Glaagow
This system is not compatible with Google Assistant. You may want to take a look at the ERA HomeGuard Smart Alarm Pro - Junior Kit which is compatible.
Christian B
Was this helpful? 6
 
How do I set the time duration on the external siren? Is it the dil switches?
Alan Storr, WORSLEY
You would set the duration using the dill switches.
Tom W
Was this helpful? 6
 
With the two year warranty, are all parts replaced if they become faulty?
Peter kerfoot, Mansfield notts
All parts are covered with the two year warranty and will be replaced by Yale if they become faulty.
Anne K
Was this helpful? 20
 
Is it possible to buy the Yale Smart Home Alarm Kit SR-320 with a dummy siren (which comes with the Yale Smart Home Alarm & View Kit SR-330 but seemingly not this one)?
Lara, London
Dummy sirens are not available to purchase as accessories for the alarm kits. As they systems are set packs you would need to purchase a system such as the Yale Smart Home Alarm & View Kit - SR-330 which includes the dummy siren also.
Phil R
Was this helpful? 20
 
Can the alarm be set if your internet wifi has gone down?
Stuart
Yes the alarm could still be set or de-activated using the main control keypad.
Phil R
Was this helpful? 18
 
Does the Yale Smart Alarm SR320 work with an ipad?
Robert Chalk, Camberley
Yes this alarm system can be accessible through the Yale app on a Apple iPad or any Apple device.
Javaid H
Was this helpful? 14
 
Are the sensors all pet friendly or would you have to buy pet friendly ones?
Jonathan Lowes, WASHINGTON
The sensors which come as standard are not pet friendly. The pet friendly PIR sensors would have to be purchased separately.
Christian B
Was this helpful? 5
 
Does the keypad offer an audible countdown beep on entry/exit ?
KERRY , Swansea
This keypad does not give an audible entry tone. It does however have a 20 second delay from entry to alarm activation to allow you enter your code to de-activate the alarm.
Christian B
Was this helpful? 5
 
Can you use your own sim card like a cheap GiffGaff one or does Yale control the sim card with its own contract? I cant see any thing about the sim in the install instructions.
Dave V, Studley
A standard pay as you go sim card can be used in the alarm from any network other than the network Three.
Phil R
Was this helpful? 5
 
Does it have to be professionally fitted??
Helen , Northampton
These systems are designed for self installation. With no wiring required, you do not need to hire an electrician for installation.
Phil R
Was this helpful? 11
 
1) Can the smart hub be connected via wifi to the router or is the ethernet connection required permanently between router and smart hub?
2) I have a HUDL tablet running Android version 5.1 could this be used to control set up of the smart system?
Charles Kemp, Northants
The hub is connected to a the internet router by ethernet cable only. The app needs Android version 4.2 or above to work with the system.
Phil R
Was this helpful? 11
 
If I’m out, how quickly will the alarm notify me of its activation and send a picture from the camera PIR - assuming a good internet connection? If the alarm is on partial setting, will it go off immediately in the event of a PIR trigger, or will it allow 30s to disarm? If the alarm has already been triggered by e.g. a window contact, will the camera PIR still take a photo if the intruder subsequently triggers this too? Finally, if I have a connected smoke alarm, will the external siren sound when I burn the toast?
Michael, London
When the alarm is triggered you will receive notification immediately, dependant on internet connection. You can set an entry/exit time on the system which means you will have a set period in which to disarm the alarm once a sensor has detected the entry. The Image Camera will take an image once it has detected motion and the Smoke Detector will sound when it detects smoke.
Phil R
Was this helpful? 13
 
If I add the smoke detectors do these need to be on a separate zone, is possible to turn them off i.e. by accident?
kevin, grey
The smoke detectors do not need to be on a separate zone and can be added onto any zone, which you set via the Yale App. The smoke detector can be turned offer via the Yale App also.
Steven T
Was this helpful? 11
 
I have this alarm in my office/workshop and want to replicate the system in our showroom. We have no landline there but connect to the internet full time via mobile broadband. The hotspot hub has no ethernet port but the always-on computer there does. Can I connect the alarm to that port please?
Farkham Hall, Chepstow
This alarm requires a direct connection to a broadband router via an ethernet cable in order to be controlled from a smartphone.
Christian B
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Are there any Yale WiFi cameras that are compatible with this Yale system? I know you can buy the PIR Camera but I'd like a more versatile camera that can pan, tilt etc and be linked to and viewed in the app. I've seen some Yale cameras but they require a different app (I'd like everything in one app).
Tim, Manchester
The only cameras that can be linked as part of the alarm system or on the same app are the PIR versions. Cameras such as the Yale Smart Living Wi-Fi Camera with Pan, Tilt & Zoom have their own smartphone app.
Phil R
Was this helpful? 6
 
Is it possible to set the internal hub so that it doesn’t sound, and only external siren sounds?
Frances, Leeds
Unfortunately the alarm in the hub would always sound when the alarm is triggered.
Tom W
Was this helpful? 12
 
Is this compatible with the Nest camera systems?
Mike, Portsmouth
Unfortunately this is not compatible with Nest at the moment.
Tom W
Was this helpful? 14
 
So if this system sends notifications if the alarm goes off, what happens if somebody trips the power? I read the hub has a battery but if my router is offline due to no power. How does it notify me?
Andrew, Wazza
If there is no power to the router the siren would sound, however the system would not be able to notify you. An alternative would the ERA Invincible - Wireless SmartPhone Alarm PLUS. This model also has an internal battery should power fail, but does not require a internet connection to contact you. This alarm is connected to a landline or a SIM card and will call you if the alarm is triggered.
Tom W
Was this helpful? 14