Questions & Answers (143)

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Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H, 24 Oct 2017
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Instead of having 2 zones being upstairs and downstairs could I set it up so I could have door/window contacts on one zone and pirs on the second zone, I want it so I can set the door and window contacts at night but I can still walk around the house if I get up for water or something I wont have to turn the system off until I want to leave the home.
craig, cleveleys
Yes you can do this. When creating the two zones you choose which devices are in each zone. You would simply select all of your PIR's in one zone and all the door contacts in the second zone. You can then control which zones are armed or disarmed via the app.
Tom W, 17 Jan 2017
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System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W, 20 Nov 2017
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Does the system have battery backup if there is a power cut? What happens to the alarm system if the wifi was to go down whilst it was armed?
Jason, Broadstairs
The hub has a rechargeable battery inside. In the event of a power cut the backup battery will kick in. Should your wifi go down, your alarm will still sound, but you won’t be notified until your wifi comes back up.
John W, 24 Oct 2017
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Can multiple smart phones be connected to the system for control and monitoring?
David Johnson, Leeds
Multiple phones can operate the alarm, each phone will need to be linked/synced with the alarm using the Yale Smartphone app.
Phil R, 24 Oct 2017
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Can you trigger the alarm remotely via your smart phone?
Mark, London
You can activate or deactivate the alarm remotely via the Yale App on a smartphone, but you cannot trigger the siren to sound.
Javaid H, 24 Oct 2017
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Is there a time delay between accessing the property and the siren activating? For example; When I enter the house does the alarm hub beep for 10 seconds reminding me to find the key pad and to deactivate the alarm? Or does the siren sound as soon as I open the front door and trigger the PIR or Door switch?
Brendan , Bristol
The Yale Smart Home Alarms have an exit and entry time delay. The standard time delay is 30 seconds but this can be adjusted to suite your requirements.
Tom W, 24 May 2017
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My neighbour has a Yale alarm fitted, will it interfere if I install a Yale alarm?
Mark Jones, Tamworth
Each alarm runs on a different frequency, so one will not interfere with another.
Phil R, 15 Jan 2018
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Referring to the Yale Smart Home Alarm system, how would the Smart hub notify of any alarm activations if the power had been cut? eg. Turned off at the consumer unit. It seems that system is wholly reliant on a wifi signal, to actually be smart.
Dave W, Northampton
This alarm has a backup battery which would allow the alarm to function normally and send notifications if hub was unplugged. In the event of a full power cut to the property, your alarm would remain armed but you wouldn't receive the notifications without WiFi coverage. The ERA Invincible - Wireless SmartPhone Alarm includes a SIM card to send you a text notification which does not require WiFi.
Phil R, 24 Oct 2017
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Can I buy a system without cameras and add cameras at a later date?
Kelvin Handley, Nuneaton
Yes the Yale Easy Fit PIR Image Camera can be easily paired to the alarm system if purchased at a later date.
Javaid H, 24 Oct 2017
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I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R, 24 Oct 2017
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How long does the siren sound for once activated?
mahi, london
Once the alarm is triggered the siren will sound for 10 minutes.
Javaid H, 24 Oct 2017
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I do not require an external siren, could I use the Smart Home system with an internal siren only?
Mike, Pontypool
All of the Yale Smart Home Alarms include and internal 94dB siren within the Smart Hub. The SR-310 does not include an external siren box as standard and would be the best option as only an internal siren will sound if the alarm is triggered.
Tom W, 24 Oct 2017
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Can I use my existing Yale accessories with the smart hub?
Kevin, Basildon
The Yale Easy Fit accessories will work with this alarm system. The older HSA models are not compatible.
Javaid H, 24 Oct 2017
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How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W, 23 Oct 2017
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Is the alarm a grade 2 system?
mark, swindon
The Yale Smart Alarm series are classed as DIY alarms and are not graded.
Tom W, 19 Dec 2017
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When using the key fob can it arm and disarm zone 1 and zone 2 individually.
Kevin, Uxbridge
The key fob will only operate the alarm as a whole. To alarm or disarm zones you must use the app.
Tom W, 27 Nov 2017
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Are the key fob and panic button units included within the allowable 20 components?
Phil, Huddersfield
The Key Fob and Panic Button are included as part of the 20 components that can be linked to the alarm system.
Phil R, 24 Oct 2017
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If the alarm was activated from the app, would there still be arming beeps/noises at the keypad? For example, turning the alarm on late at night in bed from the app, would you still get noises downstairs that could wake family members?
Adam, Liverpool
The arming tone is still omitted if this alarm is activated using the App. This feature can however be turned off in the settings menu or via the Yale app.
Phil R, 24 Oct 2017
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What happens if you lose internet connection? What happens if one of the sensors battery dies? Can the system be hacked? Does the system come with a failsafe guaranty?
Mandeep, Leicester
If the internet connection fails the alarm will still be active but you will not receive the notification via your smartphone until connection is re-established. Should the battery power die in a sensor, this sensor will be in-active until the batteries are replaced. The alarms operate on a secure frequency that cannot be hacked.
Phil R, 24 Oct 2017
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Will this phone alarm system work with my Microsoft 10 platform moblie phone [lumina 640].
mr ronald yates, rochdale
The smart alarms are only compatible with SmartPhones that operate on iOS 9.0 and above or Android 4.2 and above operating systems.
Phil R, 24 Oct 2017
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Is the motion sensor going to set the alarm off as a result of a light being turned on? I have timers set to switch the lights on and off.
Peter, Wakefield
These sensors are not light sensitive. Only movement can trigger the sensor and set the alarm off. The sensors use infrared to seek any possible intruder.
John W, 24 Oct 2017
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I have quite a large ground floor of my home and would need to ensure that the PIRs are not out of range. What's the maximum distance a PIR can be from the hub?
Matt, Plymouth
The PIRs have a 30 meter maximum wireless connection range from the main hub.
Phil R, 24 Oct 2017
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What is the maximum range between a PIR/Door Contact and the hub?
Matt, Coventry
The range is up to 30 meters but this is dependent on the number of walls between the hub and contacts.
John W, 13 Mar 2017
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Will the app notify you when the batteries are running low in the siren, motion detectors or door sensors?
Johnny, Coventry
The app will notify you if any batteries are running low on all the components. You can monitor the battery life for each component via the smartphone app.
Anne K, 4 May 2018
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Can insects or spiders trigger the PIR sensors?
Mark Cockram
Due to it's size the insect would have to be virtually on the sensor. A fly in the middle of a room would not trigger the alarm, but a spider walking across the sensor lens would.
Anne K, 13 Feb 2018
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Can you have two keypads with this alarm?
Darren Burns, Newcastle upon Tyne
You can add up to 20 devices to your Yale Smart Home Alarm, including additional Keypads.
John W, 24 Oct 2017
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Can I add more PIR motion detectors, video catcher and door sensor? Are they available to be purchased additionally?
Vabs, london
Additional alarm accessories can be purchased at the point of order from the accessories list and can be ordered and paired with your alarm system at a later date if you decide to add additional sensors in future. This alarm system can include up to 20 different components.
Phil R, 24 Oct 2017
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Can I install two control panels on the system, one upstairs and one downstairs? If a PIR is activated is there a 20 sec lag before the alarm goes off?
Dave Wiblin, Stow on the Wold
Yes, all you need to do is add an extra Yale Easy Fit Keypad to the one included in the box. The keypads are portable or wall mount and can be used anywhere within range of the Smart Hub. If a PIR Sensor detects motion it activates the alarm instantaneously.
Phil R, 24 Oct 2017
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I want to have a PIR Video Camera in my hallway pointing at my front door, which will be my main point of entry, to record anyone entering this way. Will this be possible or would I trigger the alarm every time I opened the front door to access the keypad?
Katie, Walton
An entry and exit time can be set allowing you to enter or exit the premises without triggering the alarm. Once this period expires any detected movement would trigger the alarm. Using the Yale Smart App would also allow you to deactivate the alarm before entering.
Phil R, 24 Oct 2017
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How do the door/window sensor contacts work with modern double glazing that don't close flush like traditional doors and windows, will they still operate correctly with my double glazing doors/windows that don't shut flush?
Dean, London
The Door/Window sensors will only work if the two elements of the sensor are level. On your style of window this may mean some 'packing substance' is required on one part of the component to make it level.
Phil R, 24 Oct 2017
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Can I activate certain door and window sensors while I'm at home? For instance, I would like to sit in the garden but want the alarm to go off if someone enters the house through the front door or windows.
Joanna, Leeds
The system will let you to set 2 separate zones (eg upstairs and downstairs) allowing you to have one zone active and the other inactive. All sensors within a zone must be active/inactive, specific sensors cannot be chosen individually unless you make just one sensor one of your two available zones.
Phil R, 24 Oct 2017
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When arming and disarming the system does the smart hub produce an entry/exit sound?
Greg Thomson, `crawley
Yes when the alarm has been set or when entering the premises the system will omit a warning tone for 30 Seconds.
Phil R, 24 Oct 2017
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I saw that batteries in the various components lasts around 24 months - is there a notification e.g. beep from the PIRs when the batteries are running out?
Dan, London
The Smart Hub will beep to indicate you that you have a low battery. The information is also provided in the device menu.

Javaid H, 24 Oct 2017
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Will the smart home alarm still work if your wifi goes down? In that time if someone breaks in, will the alarm still go off?
Kayleigh, Nottingham
In the event your wifi goes down and an intruder triggers the alarm, the alarm will still sound inside and outside from the bell box. You just won't get a notification on your smartphone until wifi is back up and running.
John W, 24 Oct 2017
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It says the PIR's should be mounted at 1.9 to 2m high how critical is this?
If I mount them at ceiling height in the corners at about 2.4m high, what difference will it make on their operation?
Graham, Blackpool
The Yale Easy Fit PIR has a maximum height of 2.5 metres so this would be suitable for the desired location. However the Yale Easy Fit Pet PIR operates on a slightly different sensor and has a height restriction of 2 metres.
Tom W, 20 Jan 2017
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When you set the alarm to home mode (at night for example) is there any beeping or sound from the main unit? I Don't want lots of noises and waking the family when it's set.
Richard, Pickering
The alarm will bleep for a few seconds while you engage the home function. However once this has been completed the alarm would be completely silent until deactivated.
Tom W, 7 Nov 2016
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How many phones can be set up to receive the message? Also is it tamperproof?
Dev, London
There is no specific limit to the number of phones which can be registered via the ‘Yale Home System’ app. Also, there are tamper mechanisms for all of the components of these alarms.
John W, 27 Sep 2016
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Can zones be selected with this system. For example at night downstairs armed but upstairs not.
Carl, Birmingham
Yes, the Yale Smart Alarm series can be programmed to create two different zones allowing you to arm one or both zones.
Tom W, 27 Jul 2016
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What colour light flashes under the siren?
Louis, Hornchurch
It is a blue light that is emitted from the base of the siren box when the alarm is sounded.
Steven T, 15 May 2018
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With SR-320 alarm if the hub was in the bedroom with my router why would I want 94DB going off. Can this internal alarm be switched off or is the system only activated when out of the property?
Peter, Mansfiejd
The internal Siren would only sound once the alarm has been triggered. You can disable the alarm at any point when at home and fully activate it when you leave. You also have the option of Part Arming your property.
Tom W, 16 Feb 2018
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Is this security system compatible with Apple's 'HomeKit'?
Gareth Glover, Hull
This is system is currently not compatible with the Apple HomeKit. There is no way for the systems to link or communicate between each other at the moment.
Phil R, 24 Oct 2017
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Is there a way of connecting my Yale keyfree to unlock from the app too?
Andy, Manchester
With a Yale Smart Lock Connected Module added to the Smart Lock, you could control the lock and alarm with one App.
Tom W, 24 Oct 2017
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Is the notification to mobile compatible with Android phones.
Geoff Walker, Burnley
The alarm system will send notification to Apple or Android Smartphones and can be fully controlled by either via the Yale App.
Phil R, 24 Oct 2017
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How is the battery life? How often do you have to change it?
Dev, London
The battery life on the accessories should last for at least 18 months.
Javaid H, 24 Oct 2017
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How long do the batteries in the various parts last?
Is the main outside box mains wired?
Mike, Leicester
The Smart Hub is mains powered but all other components, including the external siren, are wireless and are battery powered. The battery life on the components is approximately 24 months on average.
Phil R, 24 Oct 2017
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I am guessing the exit entry time delay has an audible bleep. If so can this be put on silent mode so the whole household is not woken when disarming in the morning.
Lisa, Bristol
Yes, you can mute this sound via the Yale App settings menu.
Tom W, 24 Oct 2017
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What's the difference between this smart range and the HSA app enabled kit? Both seem to be accessible systems by phone.
Tracy, Devon
The Yale Smart range is the updated and improved version of the HSA range and works on a more secure frequency of 868MHz.
Tom W, 24 Oct 2017
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Can I control 2 alarm systems from the smartphone app? I have a large detached garage where I would like to install an additional alarm system. The buildings are around 4m apart. Will the alarms interfere with each other?
Pete, Sheffield
Unfortunately you can only use 1 x APP per Alarm system.The Alarms work on a very secure frequency meaning that they would not interfere with each other. However if you have got a large space to cover why not take a look at our ERA Invincible - Wireless SmartPhone Alarm this model has an 80 metre open wireless range.
Tom W, 24 Oct 2017
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Do you do pet friendly kits?
Steve, Welwyn
Our range of ERA Burglar Alarms include pet friendly PIR's as standard. Alternatively, you can purchase Yale Easy Fit Pet PIR Motion Detector's and add them to any Yale alarm kit.
Javaid H, 24 Oct 2017
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Does this have anti-jamming technology?
Stefano, Bournemouth
All Yale Smart Home Alarms incorporate enhanced anti-jamming technology.
John W, 24 Oct 2017
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I do not want to activate alarm accidentally, can I set the keypad to ask pin on activation?
Ionut, London
Unfortunately the Yale Smart range does not have this feature.
Tom W, 9 Oct 2017
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Will I still get a text message on my phone when I'm abroad?
Raj Seegoolam, High Wycombe
You will receive a notification anywhere in the world if the alarm system is triggered, providing there is an internet connection via data usage or WiFi connection.
Javaid H, 15 Aug 2017
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What type of batteries are included in the kit and where can I obtain these?
keith Tyrrell, Peterborough
Included in the kit are 6 x AAA, 2 x CR2032, 4 x D Cell. These will last between 18-24 months. All these battery's are available from all good supermarkets.
John W, 25 Jul 2017
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If I intend to use the system outside the UK, will it work? Not in terms of access through the app, but if I buy from here and install it entirely outside the UK? Thanks
A. Merchant, Leicester
Providing the alarm has a stable internet connection the full functionality should be available and the alarm will operate as normal.
Phil R, 29 Mar 2017
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If you are aboard on holiday and the alarm goes off how many people can have the app on their phone?
Trevor, Watford
There is no limit for the amount of people who can be registered to operate your alarm via the smartphone app. New users need to download the app to their phone, enter the smart hub serial number and enter the password which you have chosen during the initial setup.
Javaid H, 16 Mar 2017
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Is the Smart Hub the same for all smart alarms? Can I buy the starter Smart kit and add on all the components that come with the top of the range Smart alarm?
mark , smith
The Smart Hub is the same for the full range Yale Smart Home Alarms. You can add any additional components to work with your system at any point.
Tom W, 23 Feb 2017
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I currently have a Yale wireless alarm system installed in my home. The system is about 5 years old and have two questions. Will all the PIR's, door contacts and external siren work with a new Smart Home alarm? Can I have two external sirens (front and back of house) paired to the controller at the same time?
Geoff, Leeds
Unfortunately the new Yale Smart Alarm range and components work on a different and more secure frequency than the older Yale Alarms so they would not be compatible with the model you have. Also only one siren at a time can be paired with the central hub.
Tom W, 16 Dec 2016
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Can the Smart Alarm Hub be wall mounted?
john, Birmingham
The Smart Hub can be free standing or wall mounted and includes a mounting plate with two holes for fixing to the wall.
John W, 28 Oct 2016
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With the smart home alarms is there a monthly fee?
kev campbell, wishaw
One of the best features with the Yale Smart Home series is that there is no monthly fee or hidden cost.
Tom W, 19 Jul 2016
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Is it possible to receive an alert that a door has been opened but without the alarm siren going off?
Clinton Adas, Godalming
This alarm kit includes a 'chime' feature option where the hub will beep when the door is opened.
Tom W, 14 Jul 2018
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Can I use this system to alarm my garage door?
Gary, Liverpool
This should be possible providing the sensor is within the 30 meter wireless range of the central hub.
Phil R, 13 Jun 2018
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It says the alarm can have 20 accessories in total. The pack comes with a total of 6 items. Is the hub included in the 20, or is it 20 accessories can be linked to the hub?
Dave, Coventry
The hub is will accept up to 20 components.
Tom W, 23 May 2018
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Ive not got internet at the property yet (newbuild) will the alarm still be able to function?
Ross wilson, Handforth
The alarm would still function without internet as it would work as a standard alarm but you won't be able to control the system via the Yale App or receive notifications until your broadband is connected.
Steven T, 4 May 2018
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Can you set zones, so for example if I only wanted to set downstairs alarm?
Johnny, Coventry
You can set two zones. Downstairs can be set as one and upstairs as the second.
Anne K, 4 May 2018
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Will the Yale Smart Living App work on my Iphone 4S it has IOS 9.3 but the app store says it will not work on this Iphone.
Ivor Morris, Liverpool
The Correct App is the Yale Home System App, which should be compatible for IOS 9.3.
Tom W, 17 Apr 2018
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Is it possible to check the status of the door sensors from the app? For example, if a door is open/closed?
Harry W, Hersham
It is not possible to check the status of individual components. However, if the door was opened, the alarm would notify you via push notification.
Tom W, 12 Mar 2018
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Are the PIR and video cameras suitable for external mounting, or are they only for use indoors?
Derek, Hampton
The cameras in the alarm kits are only suitable for use indoors. However, we have Yale CCTV systems for external use which can be linked.
Anne K, 21 Feb 2018
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I have a Yale HSA6090 non telecoms unit would I be able to use the door sensors and room sensors with this unit as extras?
steve, birmingham
The HSA6090 alarm works on a different frequency. I am afraid that none of it's components are compatible with the SR range of Yale alarms.
Tom W, 13 Feb 2018
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With the two year warranty, are all parts replaced if they become faulty?
Peter kerfoot, Mansfield notts
All parts are covered with the two year warranty and will be replaced by Yale if they become faulty.
Anne K, 13 Feb 2018
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Can I buy this system with only pet friendly PIR also
Would the standard PIR set the alarm off with a cat moving?
Murray, London
The Yale Alarm bundles only include standard PIR's. I can however recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit with a Pet PIR included. Pet Motion Sensors would be essential if you have any small to medium pets.
Tom W, 13 Feb 2018
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Is it possible to buy the Yale Smart Home Alarm Kit SR-320 with a dummy siren (which comes with the Yale Smart Home Alarm & View Kit SR-330 but seemingly not this one)?
Lara, London
Dummy sirens are not available to purchase as accessories for the alarm kits. As they systems are set packs you would need to purchase a system such as the Yale Smart Home Alarm & View Kit - SR-330 which includes the dummy siren also.
Phil R, 20 Nov 2017
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Is this alarm system grade 2 EN50131 or above?
Justine, London
The Yale Smart Home Alarm Kit-SR-320 is not grade 2 EN50131 approved.
Steven T, 10 Nov 2017
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How many key fobs can I have?
Steve Waters, Walton-on-Thames
This alarm will accept up to 20 different components, including key fobs.
John W, 24 Oct 2017
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Could I buy a second keypad so I can have one upstairs and one downstairs for the same alarm system?
Andy, Southampton
Yes a second keypad can be selected as an optional extra from the accessories section at the point of order.
Phil R, 24 Oct 2017
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Can you purchase an external camera for this system?
Fraser Robertson , Cumbernauld
There is no external camera available for this system. You could however, link the alarm system to one of the CCTV Kits we offer using the Yale CCTV Alarm Link USB Adaptor.
Phil R, 24 Oct 2017
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Do the standard sensors work in cold temperatures? For example if I was to put one in my garage, which gets quite cold in the winter, would the sensor still work ok, or do I need to purchase a specific sensor for these conditions?
Mark, Basildon
The sensors are primarily designed for internal home use. You could however fit a sensor in your garage providing it is with in range of the main hub. Temperature fluctuation should not effect the sensors, but this would be dependent on the severity of the temperature change, for example cold temperatures can sometimes effect battery life.
Phil R, 24 Oct 2017
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Can the keypad be hardwired for power instead of using battery power?
Jitesh Sevani, London
The keypad is only battery operated and not mains powered.
Javaid H, 24 Oct 2017
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Will this connect to a Yale Smart Living locks?
Sheila Roberto, London
This alarm can be connected with the Yale Smart Lock range providing the Yale Smart Lock Connected Module is fitted in the lock.
Phil R, 24 Oct 2017
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Can I add a second keypad to the system so I can have one at each entrance?
Tony, Bristol
Yes, you can add up to 20 components to the system, including additional Yale Easy Fit Keypads.
John W, 24 Oct 2017
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I am not sure what an Ethernet cable is. Do you supply one with your YL-SR-320 kit or would it have to be bought separately and where would I get one from?
L. Dovaston, Warrington
Everything you need to set up the alarm system comes together in one box, including the Ethernet cable. An Ethernet cable carries the broadband signal between wired capable internet devices and is used in this instance to connect the 'Smart Hub' to your broadband router.
Tom W, 23 Oct 2017
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Are the Yale intruder systems home insurance approved?
Mike Craven, Braintree
No, as the Yale smart/telecommunication alarm kits are classed as DIY alarms.
Tom W, 18 Oct 2017
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Can the door contacts be used on patio doors?
Gary Westwood, Pensnett
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
Tom W, 2 Oct 2017
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Is the Smart Hub counted as one of the 20 components?
Alan, Epsom
No, the Smart Hub is not counted as one of the 20 components.
Tom W, 2 Oct 2017
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What happens if I need to turn the power off and restart the alarm.
Les, Telford
You can turn off the power when needed. The alarm will not trigger and no memory is lost.
Tom W, 6 Jun 2017
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Can I fit this alarm myself?
daniel harvey, york
The Yale Smart Home Alarms are classified as DIY alarms as there are no wires. All the accessories are wireless. You can install the alarm yourself but we do offer an installation service if needed.
Tom W, 24 May 2017
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I have cats, is this system suitable?
Annie, Basildon
The standard PIR motion detectors will detect any movement, including small pets. You can purchase additional Yale Easy Fit Pet PIR Motion Detector's for this kit or you may wish to consider an ERA Wireless Alarm which include pet friendly PIR's as standard.

Javaid H, 2 May 2017
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Does anyone know the actual size of the hub please?
Matt, Wirral
The hub is 114.3 x 114.3 x 25mm (HxWxD).
Tom W, 13 Apr 2017
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Can the alarm be set if your internet wifi has gone down?
Stuart
Yes the alarm could still be set or de-activated using the main control keypad.
Phil R, 6 Oct 2016
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Hi, Does the system accept GSM sim? If not, then if the WiFi is disconnected how are the pics from camera transferred to mobile? Thanks
Manav, London
Pictures sent from the Yale Easy Fit PIR Camera are reliant on a WiFi connection. Without an internet connection, the alarm siren would still sound but you would not receive any form of notification via the Smartphone app.
Jonathan P, 10 Sep 2016
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Does the Yale Smart Alarm SR320 work with an ipad?
Robert Chalk, Camberley
Yes this alarm system can be accessible through the Yale app on a Apple iPad or any Apple device.
Javaid H, 7 Sep 2016
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If the alarm is triggered and siren sounds for 10 minutes and then stops, does the alarm then reset itself or does it remain off?
Sam Abraham, Hillsborough
The Alarm would remain armed and siren again if another PIR or door contact is triggered.
Tom W, 4 Dec 2018
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Can you link more than one smart hub together to extend range e.g. to a garage or are there range extenders for this system?
Richard, St Albans
Unfortunately only one hub can be activated at any one time. I can recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit, which has an 80 metre open field range.
Tom W, 29 Nov 2018
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When system is armed will the smoke detector alarm notifications be sent to my smartphone.
HARRY, ARMAGH
The Smoke Alarm would send the same push notification as any of the other accessories to your smart phone.
Tom W, 29 Nov 2018
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Will a cat opening an internal door activate a pet friendly sensor?
Rich, Bham
The Pet Friendly PIR would not be triggered by the cat, however it would be triggered by the opening of the door.
Tom W, 26 Nov 2018
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How are the door/ window sensors fitted - is there any screwing into windows/ doors required which could invalidate guarantees on composite doors?
Stewart, Thirsk
The Door Contact fixing kit comes with four 13mm screws which would secure the unit in place.
Tom W, 22 Nov 2018
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Is it possible to connect the ethernet cable to a powerline adaptor rather than directly to the router?
Andy, Glasgow
The Ethernet cable would have to be plugged directly into the router.
Tom W, 27 Oct 2018
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Is this system compatible with Alexa?
Sarah, Bristol
Unfortunately this system is not compatible with Alexa.
Tom W, 18 Oct 2018
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Does it have to be professionally fitted??
Helen , Northampton
These systems are designed for self installation. With no wiring required, you do not need to hire an electrician for installation.
Phil R, 8 Oct 2018
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1) Can the smart hub be connected via wifi to the router or is the ethernet connection required permanently between router and smart hub?
2) I have a HUDL tablet running Android version 5.1 could this be used to control set up of the smart system?
Charles Kemp, Northants
The hub is connected to a the internet router by ethernet cable only. The app needs Android version 4.2 or above to work with the system.
Phil R, 25 Sep 2018
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Can you please tell me whether the Yale smart alarms offer the same level or equivalent level of security as the Yale intruder series? They mention professional grade security whereas the smart ones just say anti jamming? Does this make the intruder series more secure in reality?
Kev, Bristol
As both units work on a very secure 868MHz frequency, both would be as secure as each other and they incorporate anti-jamming technology.
Tom W, 20 Aug 2018
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In the event the alarm is triggered do you get a phone notification or an email?
Anonymous, Shefford
You can choose how you wish to be alerted. Options include e-mail alerts as well as push notifications via your smart phone.
Tom W, 9 Jul 2018
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For a home with two distinct outdoor areas where a deterrent from a live siren box is desired on both parts of the building, does the system support 2 siren boxes triggered at the same time ?
Michael, London
Yes the system does support two sirens. However, we do not sell these separately.
Tom W, 28 Jun 2018
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Can you add wireless outdoor cameras to this kit? If you can do you know if these cameras are disabled when you disable to main alarm?
Tim Goff, Bromley
Unfortunately external cameras are not available for this product. You may be interested in the ABUS Smartvest - Wireless SmartPhone Alarm Kit 1 and the ABUS TVAC 19100 WLAN Outdoor IP Camera which work together.
Tom W, 7 Jun 2018
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If I’m out, how quickly will the alarm notify me of its activation and send a picture from the camera PIR - assuming a good internet connection? If the alarm is on partial setting, will it go off immediately in the event of a PIR trigger, or will it allow 30s to disarm? If the alarm has already been triggered by e.g. a window contact, will the camera PIR still take a photo if the intruder subsequently triggers this too? Finally, if I have a connected smoke alarm, will the external siren sound when I burn the toast?
Michael, London
When the alarm is triggered you will receive notification immediately, dependant on internet connection. You can set an entry/exit time on the system which means you will have a set period in which to disarm the alarm once a sensor has detected the entry. The Image Camera will take an image once it has detected motion and the Smoke Detector will sound when it detects smoke.
Phil R, 23 May 2018
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If I add the smoke detectors do these need to be on a separate zone, is possible to turn them off i.e. by accident?
kevin, grey
The smoke detectors do not need to be on a separate zone and can be added onto any zone, which you set via the Yale App. The smoke detector can be turned offer via the Yale App also.
Steven T, 11 Apr 2018
4 of 8 found this answer helpful. Did you?  Yes / No
 
So if this system sends notifications if the alarm goes off, what happens if somebody trips the power? I read the hub has a battery but if my router is offline due to no power. How does it notify me?
Andrew, Wazza
If there is no power to the router the siren would sound, however the system would not be able to notify you. An alternative would the ERA Invincible - Wireless SmartPhone Alarm PLUS. This model also has an internal battery should power fail, but does not require a internet connection to contact you. This alarm is connected to a landline or a SIM card and will call you if the alarm is triggered.
Tom W, 2 Mar 2018
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Whilst setting up and testing this alarm, if the siren goes off can it be switched off immediately via the app or keypad? I see a question above that mentions the siren goes off for 10 mins.
craig, luton
When the alarm is activated you can de-activate it immediately with your mobile, keypad or keyfob.
Phil R, 2 Mar 2018
4 of 8 found this answer helpful. Did you?  Yes / No
 
If I have more than one alarm, example- two different properties with the same alarm, can I still use one smart phone app?
Chris , Whitby
The Yale Smartphone app only allows for one alarm to operated at any one time. It is possible to create 2 accounts but you would be required to log in/log out every time you want to switch from one system to the other.
Phil R, 24 Jan 2018
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Do I need a landline for this alarm? I just have a smart phone.
Rachael, Leeds
This smart alarm has no connectivity to a landline telephone. All communication is via the smart phone app.
Tom W, 23 Jan 2018
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Can I install a PIR or Door Contact in a bath room or can the humid air damage it
Darren lamb, Ash vale
A PIR or Door Contact would be fine in a bathroom as long as there is suitable ventilation.
Tom W, 8 Jan 2018
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Are additional window/door contact magnets available?
Jon, Surrey
Unfortunately spare parts are not available, you would have to purchase the full unit.
Tom W, 24 Nov 2017
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Is the Yale Smart Home Alarm compatible with other home smart technology (Smartthings, Nest, LightwaveRF, IFTTT, etc)? If not are there plans to integrate?
Steve Evans, Sheffield
The Yale alarm systems are only compatible with other Yale Smart products. As yet they cannot be used in conjunction with other domestic Smart systems.
Phil R, 24 Oct 2017
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Does the system have a setting for an audible alert if one of the doors is opened even if the alarm is not set. Our old system used to sound a bleep when a door opened, useful to make sure that the grandchildren don't escape.
Peter Cooper, Southampton
This system will only give notification of alarm activations when the alarm armed and it is connected to the internet.
Phil R, 24 Oct 2017
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Will the alarm system trigger with cats moving around the house?
james john, Reading
Any motion in the house will trigger this unit. I would recommend the Yale Easy Fit Pet PIR Motion Detector in addition if you have any pets in the house.
Javaid H, 24 Oct 2017
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Does this alarm beep when you set it so that you know that it's armed and have time to leave the house?
Sarah, Farnborough
Yes the system allows an exit and entry time to be set and will omit a tone during this period.
Phil R, 24 Oct 2017
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Is this alarm NACOSS approved?
Amit Kumar, Slough
Unfortunately this unit is not NACOSS approved.
Javaid H, 24 Oct 2017
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Is this alarm compatible with a Windows 10 phone?
Mike Taylor, Southport
This alarm is currently only compatible with iOS and Android devices.
John W, 24 Oct 2017
9 of 18 found this answer helpful. Did you?  Yes / No
 
On a Yale smart alarm can I disable the internal siren for testing purposes?
Angus, Macc
You can change the sound to low in the settings menu but you can't disable the siren.
Javaid H, 24 Oct 2017
6 of 12 found this answer helpful. Did you?  Yes / No
 
Is there a Yale app for Windows phones?
Paul Tucker, Chippenham
The Yale smart alarms are compatible with IOS and Android smart phones only. You could consider the ERA Invincible - Wireless SmartPhone Alarm which allows you to fit a Sim card with in the hub to send you alarm notifications to your mobile.
Phil R, 24 Oct 2017
8 of 16 found this answer helpful. Did you?  Yes / No
 
Can I use an additional Keypad for say the back door and use the same alarm code?
brian dick, Newtyle
You can buy an additional Yale Easy Fit Keypad. Each keypad is programmed with a code of your choice which can be the same code for each if you like.
John W, 24 Oct 2017
9 of 18 found this answer helpful. Did you?  Yes / No
 
Will this product work with the Yale Easy Fit 960H 2 Camera CCTV Kit? Also, will it work with the Yale EF-USB DVR CCTV? Does it need the alarm Link Adaptor to link the two systems together?
Matt, Edinburgh
Yes you can link the alarm and CCTV kits together but they will need the Yale CCTV Alarm Link USB Adaptor to do so.
John W, 24 Oct 2017
8 of 16 found this answer helpful. Did you?  Yes / No
 
Will my 5kg pet trigger this alarm, are the PIR sensors pet friendly that way?
Chris, Manchester
With the standard PIR sensors once movement is detected when the alarm is armed it will trigger the siren. You will need the Yale Easy Fit Pet PIR Motion Detector (3 pack) as these will only activate the alarm when larger movement is detected, pets below 20-25kg will not trigger the alarm making the sensors ideal for homes with small pets.
Phil R, 24 Oct 2017
7 of 14 found this answer helpful. Did you?  Yes / No
 
Can the system be operated without a phone?
Tom, Liverpool
Although the main control method with Yale Smart Home Alarms is with a smartphone via the Yale app, you can arm and disarm this by using the portable keypad which is included.
John W, 24 Oct 2017
6 of 12 found this answer helpful. Did you?  Yes / No
 
Does this work with Android smartphones?
Ash, London
This system is compatible with Smartphones with Android 4.2 or above operating systems.
Phil R, 17 May 2017
9 of 18 found this answer helpful. Did you?  Yes / No
 
Can you add a second Image PIR sensor to have 2 sources of images from different rooms?
Nigel, Edinburgh
You can have up to 6 PIR Image Cameras added to the system, these can be selected from the accessories list at the point of order.
Phil R, 25 Jan 2017
8 of 16 found this answer helpful. Did you?  Yes / No
 
I would like to buy the YL-SR-320 kit, can it be supplied with the dog friendly PIR's? And if so where do I make this request?
nick, hastings
Yes the Pet Friendly PIR's and other sensors can be selected from the accessories section at the point of order.
Phil R, 9 Jan 2017
6 of 12 found this answer helpful. Did you?  Yes / No
 
If the Yale Smart Home Alarm is triggered does it notify you via a phone call (like the older Yale alarms)?
Jeeten, Crawley
When the alarm is triggered you will receive an email and text alert notifying you of alarm activation. If you require a telephone call when the alarm is triggered you would need the Yale Easy Fit Telecommunicating Alarm.
Phil R, 22 Sep 2016
7 of 14 found this answer helpful. Did you?  Yes / No
 
Is there an RFID tag that can be used to arm / disarm the system from the remote keypad?
Richard Golden, North Weald
Unfortunately this system does not have an RFID Tag facility. I can recommend the ERA HomeGuard Smart Alarm Pro - Superior Kit which does include RFID tags as standard.
Tom W, 20 Aug 2018
3 of 7 found this answer helpful. Did you?  Yes / No
 
Can an external siren be added to the Yale SR-310 Smart Home Alarm at a later date?
Andrew, Bridgend
Unfortunately, we do not sell the external siren boxes separately. You would need to look at the Yale SR-320 Wireless Smart Alarm Kit.
Tom W, 30 Jul 2018
2 of 5 found this answer helpful. Did you?  Yes / No
 
Is it possible to set the internal hub so that it doesn’t sound, and only external siren sounds?
Frances, Leeds
Unfortunately the alarm in the hub would always sound when the alarm is triggered.
Tom W, 5 Apr 2018
3 of 7 found this answer helpful. Did you?  Yes / No
 
Is this compatible with the Nest camera systems?
Mike, Portsmouth
Unfortunately this is not compatible with Nest at the moment.
Tom W, 19 Mar 2018
4 of 9 found this answer helpful. Did you?  Yes / No
 
Is the Easy Fit PIR Video Camera pet friendly?
lin, Edinburgh
The Yale Easy Fit PIR Video Camera is not pet friendly and will trigger the alarm upon detection of any movement.
John W, 24 Oct 2017
7 of 15 found this answer helpful. Did you?  Yes / No
 
Does the door sensor contact chime when its been triggered?
Daniel, Fareham
The sensor itself does not omit any sound. It will just trigger the alarm siren once door contact has been broken.
John W, 24 Oct 2017
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Can you add keyfobs to fully arm and disarm certain zones?
Rick, St Neots
The Keyfob accessory can be added to your system and it can arm and disarm the alarm. The alarm will allow you to have 2 separate zones and these could be fully armed or dis-armed by the Keyfob if the zonal setting has been used.
Phil R, 24 Oct 2017
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If the alarm was set off, can I turn it off by phone if I'm away from the house ?
Sandie, Hemel Hempstead
Yes, providing you have an internet or data connection such as 3G, 4G or Wi-Fi you can control the alarm with your smartphone.
Phil R, 24 Oct 2017
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Is an annual maintenance contract available?
Vahe, London
One major advantage with the Yale Smart Home Alarms is there is no need for an annual maintenance contract. The only thing that needs maintaining is changing the batteries when power is low. Keep track of the battery life for each component via the app.
Javaid H, 30 May 2017
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Is there a wireless external camera/video which can be viewed in the app.
Andy, Salford
Unfortunately Yale do not manufacture external cameras for the Yale Smart Home Alarm systems. However if you are looking for external security I can recommend our Smart HD CCTV Kits.
Tom W, 28 Feb 2017
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If my wifi goes down, I understand that I won't receive a notification via the app, but will I still receive an sms?
alkesh patel, kent
This alarm system does not issue an SMS message for notification. The 'Text' alert that is referred to is a message sent via the Yale App. Without an internet connection you will not receive this. You may be interested in the ERA Invincible - Wireless SmartPhone Alarm which sends SMS text message alerts when the alarm is triggered.
Phil R, 8 Dec 2016
8 of 17 found this answer helpful. Did you?  Yes / No
 
Does it work with an iPad?
Robin, Edinburgh
The App is designed for an iPhone screen but is downloadable via an iPad providing the software is iOS 9.0 or above.
Javaid H, 6 Oct 2016
7 of 15 found this answer helpful. Did you?  Yes / No
 
Can I add third party sensors to the Yale Smart Home Alarm systems, for example a microwave sensor?
mark, reading
Unfortunately the Yale Smart Home Alarms are not compatible with 3rd party microwave presence sensors.
Tom W, 22 Aug 2016
6 of 13 found this answer helpful. Did you?  Yes / No
 
I read that the system only warns you of a break in with an email, not a push notification. Is this true? Do you have any plans to add this function?
Julian, Cheltenham
All the Yale SR-Smart Alarm Kits can either have push notification or email alert. You can customise settings in the Yale smartphone app.
Tom W, 11 Apr 2018
4 of 10 found this answer helpful. Did you?  Yes / No
 
I want to install the alarm in a new house that won't have wifi yet but will be adding wifi at a later date. Is it easy enough to pair the alarm with the newly installed wifi system when it has been installed?
gregor, glasgow
The alarm system comes with an Ethernet cable for you to connect the central hub to your broadband router. Once connected the hub will use Wifi to connect to each device synced to the system.
Phil R, 24 Oct 2017
6 of 15 found this answer helpful. Did you?  Yes / No

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