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FAQs (8)

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System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W
Was this helpful? 78
 
Can the door contacts be used on patio doors?
Gary Westwood, Pensnett
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
Tom W
Was this helpful? 26
 
Is the Smart Hub counted as one of the 20 components?
Alan, Epsom
No, the Smart Hub is not counted as one of the 20 components.
Tom W
Was this helpful? 28
 
I've read through the Q&As here but am still unsure whether the internal siren's sound can be disabled, as in one answer your expert says the hub can be set to chime when a sensor is triggered, but elsewhere you state the siren can be set to low but not muted entirely.
My office is situated in a multi-business building which doesn't allow sirens to be used and so I need a system that will alert me of intrusion via the smart app only.
Andy Ebsworth, Slough
The sound such as entry/exit time delay can be muted however there is no actual way to silence the internal 94dB siren once it has been triggered, unfortunately all our alarm systems have this feature.
Tom W
Was this helpful? 17
 
Can I add an external sounder/siren box to this. If so, does it need to be a specific one?
Vicki, Glasgow
External Siren boxes can not be added or purchased for this alarm system as an additional accessory. We do offer other systems such as the Yale Smart Home Alarm Kit - SR-320 that include an External Siren should you wish to consider this.
Phil R
Was this helpful? 19
 
My iphone 4 is only 7.5 ios. My Samsung Galaxy Tablet is Android 5.1 lollipop. Can I use this alarm on my Tablet which is paired with my phone and set up to receive emails? Or does the app need to be on my iphone? Would I receive the emails if my phone isn't 9 ios? Why does the starter kit have no door sensor?
Ann, Aberdeen
The phone or tablet used in conjunction with this alarm must be iOS 9.0 or above or Android 4.2 or above. Alarm notifications will be sent via push message to these devices. This alarm is supplied with the fundamental components for an alarm system. Additional sensors can be added as required or we do offer other systems such as the Yale Easy Fit Standard Alarm that are supplied with door contact sensors as standard.
Phil R
Was this helpful? 18
 
Can I add an external siren box to this alarm? (Not a dummy box). Is 94db loud enough for a garden office installation?
Graeme, London
External sirens are not available as an accessory. You should consider the next model in the series, the Yale Smart Home Alarm Kit - SR-320, which includes both an internal and external siren (104db) as standard.
Phil R
Was this helpful? 17
 
How do you pair the Yale power plug with the Yale SR-310 alarm kit?
Steve, Wickford
Press and hold the learn button on your Smart Hub. You will hear a beep, after 6 seconds you will hear a slightly longer beep indicating the hub is in learn mode. Press and hold the learn button on the power switch for 10 seconds. The Smart Hub will then beep to confirm registration of the component.
Phil R
Was this helpful? 19