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FAQs (32)

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Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H
Was this helpful? 102
 
How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W
Was this helpful? 79
 
System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W
Was this helpful? 78
 
Can a photo be taken through the app at any time from the camera PIR or only when the alarm is triggered?
Gary, Bristol
The Yale App will allow you to request images at anytime and not only when the alarm is triggered.
Javaid H
Was this helpful? 42
 
I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R
Was this helpful? 41
 
What happens if there is a power cut or someone was to turn the power off to the circuit with the hub on? Would the system still record images/video and then send on reconnecting? My consumer unit is in the garage so could be used to isolate the system and this is a concern before purchase.
Andrew, Batley
The Yale Smart Home Alarm Series has a built in rechargeable battery located in the hub and all contacts work with standard batteries so in the event of a power cut your alarm and its key features would be fully operational.
Tom W
Was this helpful? 36
 
Can the system be bought with the pir video camera instead of the pir still image camera? Also, do Yale have a dual technology motion sensor for this system?
John Morris, Harrogate
Accessories for each alarm kit cannot be swapped because the boxes are security sealed. You may prefer to order the Yale Smart Home Alarm Kit - SR-320 and add the Yale Easy Fit PIR Video Camera as an accessory when you add the alarm to the basket. Yale do not currently supply dual technology motion sensors.
John W
Was this helpful? 36
 
What sort of batteries do the door sensors, PIR detectors and cameras take, and how often do they need replacing?
Colin Wells, Lancaster
The door sensors use V3 Lithium batteries. The PIR motion detectors and cameras take AA batteries. Both devices include batteries and they should be replaced every 18 months on average.
Phil R
Was this helpful? 32
 
I am in a 2nd floor house, can I activate either the ground floor or the first floor depending on the time of the day?
alberto, london
You can programme the alarm to part arm 2 separate zones. However, you can not put the alarm on a timer setting.
Tom W
Was this helpful? 25
 
My question for Yale SR-340 alarm is; can a photo be taken anytime from the Yale Easy Fit PIR Camera, even when the alarm is not triggered? Also, can the camera make a video or just pictures.
Manav, london
Using your Yale APP, a photo can be taken at anytime even when the device is not triggered. The product YL-EF-PC can only take still images. If you would like the option to record videos, I can recommend the Yale Easy Fit PIR Video Camera.
Tom W
Was this helpful? 24
 
Can the door contacts be used on patio doors?
Gary Westwood, Pensnett
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
Tom W
Was this helpful? 26
 
Is the Smart Hub counted as one of the 20 components?
Alan, Epsom
No, the Smart Hub is not counted as one of the 20 components.
Tom W
Was this helpful? 28
 
If fitting a PIR near a front door, will the alarm be activated if post came through the letterbox?
Samantha Bates, Bracknell
Any motion would trigger the alarm. Post falling through the letterbox would activate the alarm if the PIR was facing the front door.
Christian B
Was this helpful? 9
 
Could you tell me the main difference between the IA-340 and the SR-340 systems please?
Milan Pinter, Brighton
The IA-340 is the most recent model with a 200 meter range and is also compatible with Amzon Alexa.
Tom W
Was this helpful? 13
 
Do the push notifications tell you specifically which of the sensors has been triggered?
Vicky , London
The Push Notification will not let the user know which of the PIR sensors has been triggered, just that the alarm has been activated.
Christian B
Was this helpful? 13
 
Is it possible to arm the SR-330 system, but deactivate the external siren?
David Wyatt, Selsey
The system will allow you to set 2 zones, meaning you can choose specific components, such as the siren, to remain inactive when armed.
Phil R
Was this helpful? 19
 
I have a wisebox v2 that controls some lighting outside. I've noticed that the Yale system runs on the same radio frequency. Will they interfere with each other?
Dan Higgin, Manchester
The alarm system uses a rolling code / frequency technology to prevent interference from 3rd party systems or devices.
Phil R
Was this helpful? 19
 
What is 'angle of view' of PIR image camera?
Waqar Ahmad, Romford
The viewing angle is 110 degrees horizontal.
Tom W
Was this helpful? 29
 
I live in a old cottage that has internal and external solid stone walls that are 460mm thick. Will my external siren and PIR cameras etc still work with this type of wireless system or do I need a wired system for my house?
Luke Jones, Bristol
The normal wireless range is 30 meters but this would be reduced slightly due to the thickness of the walls in your home.
Phil R
Was this helpful? 27
 
Does the system record video/stills in the event of the alarm triggering so that they can possibly be used for evidence at a later date? If yes, then how long does it record for and how long are the recordings kept for?
Dave
The camera can capture an image or record a 10 second video. The images or video can then be viewed on your SmartPhone using the Yale Smart Home Alarm App and stored on the device the app is used on.
Phil R
Was this helpful? 23
 
Can you run system through a NVR to record images so you can view recorded data online?
paul, manchester
Unfortunately there is no constant record function or facility to connect the Yale Alarm Series to an NVR box. Once photos have been taken, they will be sent directly to your smartphone.
Tom W
Was this helpful? 33
 
Can you connect two external alarm boxes, instead of one active and one dummy?
Paul, Walton on Thames
All the alarm systems are provided with one Active Siren Box only. These are not available to order as an additional accessory.
Phil R
Was this helpful? 32
 
What's the resolution of the PIR camera. Realistically what is the quality of the images taken? And do they work at night?
Christopher, Guildford
The camera provides a high quality 320 by 420 pixel image with a 15 meter range, including night vision.
Phil R
Was this helpful? 39
 
I have several people who come into my house to walk my dog, not all have a smart phone. Will they be able to arm and dis-arm the system using the keypad?
Jane, Dumfries
If a code has been set on the keypad this can be used to arm and dis-arm the system, there is also the option of the Yale Easy Fit Keyfob that can be added to the system as an accessory.
Phil R
Was this helpful? 23
 
Will the kit be installed on arrival or will you need to complete the installation on your own?
Scott, Johnstone
The Yale Easy Fit and Smart Home Alarm systems are delivered only and are installed on a DIY basis.
Phil R
Was this helpful? 16
 
How is SR340's external alarm powered?
Sandeep Goenka, Stanmore
The Yale Smart hub needs to be connected to the mains, the accessories and external alarm are all battery operated.
Javaid H
Was this helpful? 18
 
The PIR video comes with a corner mounting plate. Can I buy these for the room PIRs as well?
Jo M, Hadleigh
All PIR sensors for this kit are designed for corner mounting as standard.
Christian B
Was this helpful? 7
 
I don’t want to use data roaming on my phone while visiting my daughter in the USA. Can she download the app on her American iPhone?
Gillian Hamilton, Warrington
The app is only suitable for use UK registered phones.
Christian B
Was this helpful? 7
 
Where are the photos stored if there’s a power and WiFi failure? How would we get images for that timeframe?
Tracey , Bedford
The images are sent too and stored on your mobile device.
Phil R
Was this helpful? 7
 
Can the basic alarm system (minus online features) be setup without a broadband connection being active. I'm moving into a new house and broadband may not be active when I move in but I still want the house to be alarmed from day 1.
Neil, Warwick
The Alarm system will still be active without an internet connection but you would not get the email or text notifications advising of an activation until an internet connection is established.
Phil R
Was this helpful? 17
 
When was the Yale Smart Home Alarm model SR-340 launched in the UK?
Veb, Altrincham
This model was launched in June 2016.
Phil R
Was this helpful? 19
 
Can the power switch be operated at any time whether the alarm is active or deactivated?
Mervyn Bryce, Cheltenham
Yes the power switch can be used without activating the alarm.
Anne K
Was this helpful? 19