Yale SR-340 Smart Home Alarm System

(Discontinued 18/12/2019)

Yale SR-340 Smart Home Alarm System

(Discontinued 18/12/2019)

Alternatives:

This Product has Been Replaced With:

Yale Sync IA-340
10 Piece Smart Alarm Kit
  • No Monthly Fees
  • 1x Smart Hub
  • 2x Motion Sensors
  • 2x Door Sensors
  • 1x Siren & Dummy Siren
  • 1x Wireless Keypad
  • 1x Power Switch
  • 1x Smoke/Heat Detector
  • Alexa & Google
Thumbnail of Yale Sync Smart Home Alarm Full Control Kit - IA-340
£379.00
Ref: IA-340
£379.00
See More Details


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Product Details
Details
The Yale Smart Home Alarm, View & Control Kit SR-340 is the ultimate fully featured home automation wireless burglar alarm system designed for any size of home with a broadband internet connection. The SR-340 View & Control Kit includes 9 components, but can be expanded to include up to 20 components allowing you to tailor the system to your home.

Part of Yale's exciting Smart Living series of products, designed to make life easier and safer, the intuitive wireless Smart Home system allows you complete control of your alarm from your Smartphone. The PIR Image Camera will capture images of an intruder when the alarm is triggered for viewing on the app and the addition of the Yale Power Switch makes this a true home automation alarm allowing you to remotely turn on and off home appliances.
Yale Smart Alarm Hub

Yale Smart Home Alarm Benefits

  • Pre-linked components - requires no technical knowledge or wiring for installation.
  • Activated, deactivated and monitored using your Smartphone (available for iOS and Android)
  • No need for monthly subscriptions.
  • If the system detects an attempt to intercept the signal the alarm is triggered.

Smartphone Controlled

Download the Yale Home App for complete peace of mind and knowledge that your home is secure. Check in on your home from anywhere, at any time and receive notifications if the alarm is triggered. When armed the PIR Image Camera will capture still images when movement is detected, which can then be viewed on your smartphone using the app.

*Requirements: This alarm system requires a broadband internet connection (min. speed 4Mbps) with a router that includes one free wired network port. Smartphone must be iOS 9.0 (iPhone 6 or above) or Android 4.2 and above.

Mobile Phone
 Watch App

Seamless Connectivity

All products in the Yale Smart Living range can work together as part of a connected Smart Home Security Ecosystem. Products are integrated under one seamless, single point of access - The Yale Home App. Add to your home security system with CCTV and Smart Door Locks.

Expandable

Expand your alarm system with up to 20 additional accessories, allowing you to customise your individual needs and security requirements. From additional PIR’s and Door & Window contacts, to Keyfobs and Power Switches, you can add to those already supplied with the kit to give your home the best coverage possible.

Browse the accessories available »
Accessories
Smartphone App

Part Arming by Zone

The alarm can be set to create two different zones allowing for you to arm one or both zones. This can be especially useful if you decide to split the upstairs and downstairs of a property. Whilst away, you would activate both zones and during the night, you could activate only the downstairs zone.



In the box

Smart Hub
1x Smart Hub
  • Back Up Battery
  • 94dB Internal Siren
  • Ethernet Cable (included)
  • Wireless connection to components




Battery
2x PIR Motion Detector
  • Movement Detection Range 110 Degrees
  • 868 MHz Frequency prevents interference
  • Rolling code transmission for increased security
  • 3x AAA batteries (included)


Accessories
1x PIR Image Camera
  • Infrared Sensor Detects Movement
  • Captures Still Images (320 x 240) pixels
  • 868 MHz Frequency prevents interference
  • Rolling code transmission for increased security
  • 2x AA Batteries Included


Accessories
2x Door Sensor Contact
  • Detects open doors when alarm enabled
  • 868 MHz frequency prevents interference
  • Rolling code transmission for increased security
  • 1x 3V CR2032 Lithium Coin Battery (included)


Accessories
1x Keypad Control Panel
  • Panic Alert Button
  • 868 MHz frequency prevents interference
  • Rolling code transmission for increased security
  • 1x 3V CR3032 Lithium coin battery (included)


Accessories
1x Power Switch
  • Remotely switch on or off household appliances
  • 30 Meter Wireless Range
  • 868 MHz frequency prevents interference
  • Rolling code transmission for increased security


Accessories
1x Outdoor Siren Box
  • Loud 104dB Siren
  • Flashing LED on activation
  • Anti-Tamper switch
  • Installation Fixing kit
  • 4x D Batteries (included)


Accessories
1x Outdoor Dummy Siren Box
  • Added Visual Deterrent
  • Installation Fixing kit


Compare Yale Smart Alarm Kits

Smart Home
(SR-320)
Smart View
(SR-330)
Smart View & Control
(SR-340)
Smart Hub Yes Yes Yes
PIR Motion Detector 2 1 2
PIR Image Camera   1 1
Door Contact 1 1 2
Keypad Control Panel 1 1 1
Power Switch   1
Siren Box Yes Yes Yes
Dummy Siren Box   Yes Yes

Downloads
Reviews [84]
Rated 4.6

/5

Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
84 Reviews

96%

Recommended
this Product
Ease of Use
Out of 5
4.7
Build Quality
Out of 5
4.6
Sort by:
Anonymous Verified Customer March 2017
Rated 3.5 / 5Rated 3.5 / 5Rated 3.5 / 5Rated 3.5 / 5Rated 3.5 / 5

Many pros but one big con:

Pros: 1) Very easy to set-up and to add other accessories, 2) App is easy to use, 3) Sensors are quite responsive.

Con: Biggest con is that if the alarm is set off, then all the app does is send you an email. This seems like a major oversight - I would have expected it to give a direct phone notification with a loud alarm, after all it is a burglar alarm. Hence, all pros mentioned become a bit redundant, unless you're someone who religiously checks their emails.

Was this helpful? 59

Michael Verified Customer March 2017
Rated 3.4 / 5Rated 3.4 / 5Rated 3.4 / 5Rated 3.4 / 5Rated 3.4 / 5

Whilst the alarm system itself is good the camera type detectors are rubbish as the two I have (one stills and one video) don't work anymore, and the actual quality of the images that the cameras produce is very low quality considering what we all expect from video products these days. This is the reason that I wouldn't really be able to recommend this system particularly if someone wanted to be able to monitor activity in the property after an activation which is one of the design principles of the model that I purchased. Apart from all that the system is easy to setup and operate, so as a basic alarm system it's pretty good.

Was this helpful? 25

Cameron Kwong Verified Customer January 2017
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great piece of kit and simple to use.

Alarm was installed by an engineer who took his time to show us how to use the alarm, the camera feature and then set up the app on our phones. The alarm is very load and instantly tells you where the security breach is via the phone app. You can even remotely arms and disarm alarm via your phone app plus control a lamp via plugged into your mains socket which is very convienance. The great thing about the package deal is you get door and window sensors. The system also let's you easily add additional sensors later on if you wish. Is this all done wirelessly of course so no need to route wires.

Was this helpful? 21

Alan Richards Verified Customer May 2017
Rated 3.6 / 5Rated 3.6 / 5Rated 3.6 / 5Rated 3.6 / 5Rated 3.6 / 5
Recommended

The inventors of the Yale Smart Living Intruder alarm system have taken advantage of the World Wide Web to create a system which bridges the gap between the old domestic intruder alarm systems and fully monitored Central Station intruder alarm systems.

One of the best results of using this alarm system is that it reduces 'fear of crime' because home owners are in control of the processes of Setting, monitoring and responding to any activation generated by the system.

Following a burglary my wife was reluctant to leave our house unoccupied however, after fitting the Yale Smart Living system, our lives began to return to normal.

Was this helpful? 17

Jason Verified Customer May 2017
Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
Recommended

Easy to install. Convenient to use via online app access. Adequate and easy to understand instruction manual. Never had any problem so far since installed. Peace of mind when away.

Was this helpful? 14

Mark Strafford Verified Customer May 2017
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Although I would recommend the general system/concept it is with the following caveat, don’t bother with the SR-340. I bought the SR-340 without realizing how useless the PIR Image camera is! The website only shows what the image resolution is via a Q&A (320 x 240 pixelated image) not in the description/spec, which for me is a little misleading by omission.

My advice would be to buy the SR-320 and add to it which will save some money and disappointment!

I found the installation and setup incredibly easy and took only a couple of hours to mount the components and get it all up and running.

I did have a problem with the app after a week or so, the hub went offline according to the app and although the alarm still worked is was only via the keypad and no changes to the system could be made. However, Yale were quick to help out over the phone and via email and it was sorted with instructions from them for a soft reset of the hub.

Was this helpful? 12

Gary Verified Customer September 2018
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The alarm is easy to install but I took my time to plan where to put all the sensors and didn't rush. The range is very impressive as we have a large stone farmhouse with thick walls over three levels, plus a detached garage. There are no issues with the range and the test feature is very useful to check prior to fixing sensors. The alarm was triggered once by a falling curtain rail activating the PIR camera, I received a message on my phone and three photos which showed the event that triggered the alarm, a very useful feature. The Yale app works perfectly with my Samsung Galaxy S3 but is not compatible with my iPhone 4, check compatibility before buying as the principal idea of this system is the interface with your phone. A good product at a good price which is easy to install, and a reputable and reliable retailer.

Was this helpful? 9

David Farrell Verified Customer March 2017
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

Great product! Although, it would've been very helpful if you could disconnect the Ethernet cable after set-up. It's strange, that with it being so expensive, that you can't connect to your router via wireless. Due to this, the controller needs to sit next to the router, next to the TV and would look very silly attached to a wall. Other than that, the system is great.

Was this helpful? 9

Craig Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Fantastic bit of kit to give you piece of mind that your home is safe and secure.

Once got all the bits out the box and the tools needed it took just over an hour to set it all up that includes setting up the app on our phones which was also easy enough to do.

From the app on our phones we are even able to take a picture from one of the pirs which downstairs in our living room means we can check in on our puppy while we pop out to the shop. If the alarm goes off we get instant texts and Emile to our phones telling the alarm has been triggered and in what zone. If happy it's nothing serious (I.e) the puppy we can just disarm an reset the alarm at ease.

Was this helpful? 8

Michael Boardman Verified Customer July 2017
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

The product itself is great

Easy to install and manage.

The smartphone app could be improved with some better alerts..

Something to really grab the attention when the alarm is triggered.

Also the battery in stills camera went flat very quickly as it was covering the main front door. It did mention battery life in the manual but I was surprised just how quickly the camera went dead.

Safe were a great help. The product arrived on time and when I needed help during the setup they helped quickly and efficiently.

I would not hesitate to recommend the Yale product and recommend Safe as the vendor.

Was this helpful? 8

Dave Verified Customer December 2019
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

We had the installation service fit the system, which was really a waste of time since it is so simple to install. The email every time it is armed and disarmed works well. The camera quality is not brilliant as the sensor was positioned facing the door so it looks into the light when the door is opened. When I next decorate I will move it to be adjacent to the opening. The coverage around the house is good and since I have a spare door contact I will try it on the garage side door. Order extra key fobs as they are brilliant.

Was this helpful? 2

Imran Bobat Verified Customer December 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Yale is a global brand tried and tested, one of THE best in the industry and this alarm system is so easy to use ! I got some ridiculous quotes and whilst sceptical I purchased this alarm and I cannot be happier with it. Highly recommended!!

Was this helpful? 2

Lee Verified Customer November 2019
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

The process from purchasing to delivery was simple, effective and quick. Once delivered the installation was straight forward, especially once you have downloaded the app. I thought the camera PIR would allow for live monitoring, but it is for image capturing once the alarm is triggered in that area, this works well, as in the first week walking downstairs still half asleep I accidentally triggered it. When it goes off the camera PIR resembles a speed camera with its random flashing and the noise of the alarm both internally and externally is more than loud enough to wake the street! Having the ability to part arm at night really provides peace of mind, just remember to switch off in the morning before entering any rooms or opening the front door... would definitely recommend, had an ADT alarm before and the Yale is as good, but easier to use, without a monthly contract.

Was this helpful? 2

Anonymous Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great product - always had a Yale alarm and got this as an upgrade to be linked to our phones

Very easy to set up and works great - very happy

Was this helpful? 2

Craig Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Fantastic bit of kit to give you piece of mind that your home is safe and secure.

Once got all the bits out the box and the tools needed it took just over an hour to set it all up that includes setting up the app on our phones which was also easy enough to do.

From the app on our phones we are even able to take a picture from one of the pirs which downstairs in our living room means we can check in on our puppy while we pop out to the shop. If the alarm goes off we get instant texts and Emile to our phones telling the alarm has been triggered and in what zone. If happy it's nothing serious (I.e) the puppy we can just disarm an reset the alarm at ease.

Was this helpful? 8

Anonymous Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The SR 340 is well made and easy to set up though I’d recommend thinking first about where things are going to go before getting your tools out. The power switch idea is great for setting lights etc to come on and the communication with the phone is good too. I’d recommend this alarm!

Was this helpful? 2

Brian Verified Customer October 2019
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

Very pleased with alarm system. Essy to control from mobile phone app

Was this helpful? 2

Christian Verified Customer October 2019
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

I am really pleased with this product. It's simple to install, the devices are really easy to pair with the hub and it's a good quality system. The devices range is really good and I covered even my garage which is more than 20m from the hub. I positioned the hub under the stairs and works perfectly with door contact, senors, 2 keypads and smoke alarm.

You need to download the app to program all the devices and it's easy and intuitive. Overall it is a good alarm system and if you are a bit skill with technology it's easy to install.

Really happy.

Was this helpful? 2

Phil Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I was very pleasantly surprised by the simplicity of the Yale SR-340. Bought the basic kit plus two additional devices. The basic kit was all pre-configured and it was simplicity its self to configure the additional devices. The installation instructions were easy to follow and enabled you to make sure each device would operate correctly in the position it was to be fitted. The wireless set up means that installation is quick and easy the only connections are power to the base unit and an Ethernet cable to the router. The app on my iPhone is great. One of the additional devices is a camera and that now gives a brilliant view of my garage.

Was this helpful? 7

Anonymous Verified Customer September 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

It would seem to be seamless and really easy to manage. I recommend this system.

Was this helpful? 3

Accessories

Add at Checkout

Thumbnail of Yale Easy Fit Door Contact EF-DC

Door Contact

If a door or window that is protected by the contact is opened the alarm is activated.
£15.92
£18.82 Save £2.89
Thumbnail of Yale Easy Fit Keyfob

Keyfob

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£16.81
£19.55 Save £2.74
Thumbnail of Yale Easy Fit Door Contact (3 pack)

Door Contact (3 pack)

If a door or window that is protected by a contact is opened the alarm is activated.
£44.92
£47.81 Save £2.89
Thumbnail of Yale Easy Fit Keyfob (3 pack)

Keyfob (3 pack)

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£43.39
£50.02 Save £6.62
Thumbnail of Yale Easy Fit Smoke Detector

Smoke Detector

Activates the loud alarm siren when smoke is detected.
£33.48
£37.07 Save £3.59
Thumbnail of Yale Easy Fit PIR Motion Detector

PIR Motion Detector

The infrared sensor will detect any movement and activate the alarm.
£21.07
£25.02 Save £3.95
Thumbnail of Yale Easy Fit Keypad

Keypad

Arm or disarm the alarm using your own unique PIN code. Can be fixed to a wall or carried around your home.
£18.97
£22.67 Save £3.70
Thumbnail of Yale Easy Fit PIR Motion Detector (3 pack)

PIR Motion Detector (3 pack)

The infrared sensors will detect any movement and activate the alarm. Pack of 3 sensors.
£58.12
£67.50 Save £9.38
Thumbnail of Yale Easy Fit Alarm Panic Button

Panic Button

Activate the alarm siren when the button is pressed. Can be fixed to a wall or carried around your home.
£16.81
£19.55 Save £2.74
Thumbnail of Yale Easy Fit Pet PIR Motion Detector

Pet PIR Motion Detector

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£24.67
£28.48 Save £3.80
Thumbnail of Yale Easy Fit Pet PIR Motion Detector (3 pack)

Pet PIR (3 pack)

The pet friendly infrared sensors will ignore smaller pets and detect any larger movement, activating the alarm. Pack of 3 sensors.
£66.37
£76.80 Save £10.43
FAQs [32]

FAQs (32)

» Ask Question   

 
Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H
Was this helpful? 102
 
How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W
Was this helpful? 79
 
System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W
Was this helpful? 78
 
Can a photo be taken through the app at any time from the camera PIR or only when the alarm is triggered?
Gary, Bristol
The Yale App will allow you to request images at anytime and not only when the alarm is triggered.
Javaid H
Was this helpful? 42
 
I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R
Was this helpful? 41
 
What happens if there is a power cut or someone was to turn the power off to the circuit with the hub on? Would the system still record images/video and then send on reconnecting? My consumer unit is in the garage so could be used to isolate the system and this is a concern before purchase.
Andrew, Batley
The Yale Smart Home Alarm Series has a built in rechargeable battery located in the hub and all contacts work with standard batteries so in the event of a power cut your alarm and its key features would be fully operational.
Tom W
Was this helpful? 36
 
Can the system be bought with the pir video camera instead of the pir still image camera? Also, do Yale have a dual technology motion sensor for this system?
John Morris, Harrogate
Accessories for each alarm kit cannot be swapped because the boxes are security sealed. You may prefer to order the Yale Smart Home Alarm Kit - SR-320 and add the Yale Easy Fit PIR Video Camera as an accessory when you add the alarm to the basket. Yale do not currently supply dual technology motion sensors.
John W
Was this helpful? 36
 
What sort of batteries do the door sensors, PIR detectors and cameras take, and how often do they need replacing?
Colin Wells, Lancaster
The door sensors use V3 Lithium batteries. The PIR motion detectors and cameras take AA batteries. Both devices include batteries and they should be replaced every 18 months on average.
Phil R
Was this helpful? 32
 
I am in a 2nd floor house, can I activate either the ground floor or the first floor depending on the time of the day?
alberto, london
You can programme the alarm to part arm 2 separate zones. However, you can not put the alarm on a timer setting.
Tom W
Was this helpful? 25
 
My question for Yale SR-340 alarm is; can a photo be taken anytime from the Yale Easy Fit PIR Camera, even when the alarm is not triggered? Also, can the camera make a video or just pictures.
Manav, london
Using your Yale APP, a photo can be taken at anytime even when the device is not triggered. The product YL-EF-PC can only take still images. If you would like the option to record videos, I can recommend the Yale Easy Fit PIR Video Camera.
Tom W
Was this helpful? 24
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Installation

Professional Installation Services for Intruder & Burglar Alarms

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Alarm Installation

We offer professional installation on our complete range of wireless alarm kits, for the home or business.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

Installation FAQ

What is the cost to install an Alarm kit?

When do you contact me to arrange installation?

Can I add extra alarm components to my installation?

When will you install my Alarm kit?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can adverse weather conditions prevent installation?

How high can the siren be installed on my property?

How important is wireless range?

How many power sockets will I need?

What do I need for remote monitoring?

Do I need permission to install an Alarm?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Alarm Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Large commercial buildings such as warehouses and office blocks.
  • Additional alarm devices not supplied by Safe.co.uk.
  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
    The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
  • Malicious Damage
    The Alarm system has been physically damaged by vandals or DIY.
  • Materials Failure
    Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
  • System Modification
    A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
  • Incorrect Diagnosis
    The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.