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FAQs (132)

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Can multiple smart phones be connected to the system for control and monitoring?
David Johnson, Leeds
Multiple phones can operate the alarm, each phone will need to be linked/synced with the alarm using the Yale Smartphone app.
Phil R
Was this helpful? 86
 
Does the system have battery backup if there is a power cut? What happens to the alarm system if the wifi was to go down whilst it was armed?
Jason, Broadstairs
The hub has a rechargeable battery inside. In the event of a power cut the backup battery will kick in. Should your wifi go down, your alarm will still sound, but you won’t be notified until your wifi comes back up.
John W
Was this helpful? 68
 
Instead of having 2 zones being upstairs and downstairs could I set it up so I could have door/window contacts on one zone and pirs on the second zone, I want it so I can set the door and window contacts at night but I can still walk around the house if I get up for water or something I wont have to turn the system off until I want to leave the home.
craig, cleveleys
Yes you can do this. When creating the two zones you choose which devices are in each zone. You would simply select all of your PIR's in one zone and all the door contacts in the second zone. You can then control which zones are armed or disarmed via the app.
Tom W
Was this helpful? 62
 
My neighbour has a Yale alarm fitted, will it interfere if I install a Yale alarm?
Mark Jones, Tamworth
Each alarm runs on a different frequency, so one will not interfere with another.
Phil R
Was this helpful? 53
 
Can you trigger the alarm remotely via your smart phone?
Mark, London
You can activate or deactivate the alarm remotely via the Yale App on a smartphone, but you cannot trigger the siren to sound.
Javaid H
Was this helpful? 61
 
Referring to the Yale Smart Home Alarm system, how would the Smart hub notify of any alarm activations if the power had been cut? eg. Turned off at the consumer unit. It seems that system is wholly reliant on a wifi signal, to actually be smart.
Dave W, Northampton
This alarm has a backup battery which would allow the alarm to function normally and send notifications if hub was unplugged. In the event of a full power cut to the property, your alarm would remain armed but you wouldn't receive the notifications without WiFi coverage. The ERA Invincible - Wireless SmartPhone Alarm includes a SIM card to send you a text notification which does not require WiFi.
Phil R
Was this helpful? 52
 
How long does the siren sound for once activated?
mahi, london
Once the alarm is triggered the siren will sound for 10 minutes.
Javaid H
Was this helpful? 49
 
Can I use my existing Yale accessories with the smart hub?
Kevin, Basildon
The Yale Easy Fit accessories will work with this alarm system. The older HSA models are not compatible.
Javaid H
Was this helpful? 28
 
If the alarm was activated from the app, would there still be arming beeps/noises at the keypad? For example, turning the alarm on late at night in bed from the app, would you still get noises downstairs that could wake family members?
Adam, Liverpool
The arming tone is still omitted if this alarm is activated using the App. This feature can however be turned off in the settings menu or via the Yale app.
Phil R
Was this helpful? 31
 
I have quite a large ground floor of my home and would need to ensure that the PIRs are not out of range. What's the maximum distance a PIR can be from the hub?
Matt, Plymouth
The PIRs have a 30 meter maximum wireless connection range from the main hub.
Phil R
Was this helpful? 27
 
Is there a time delay between accessing the property and the siren activating? For example; When I enter the house does the alarm hub beep for 10 seconds reminding me to find the key pad and to deactivate the alarm? Or does the siren sound as soon as I open the front door and trigger the PIR or Door switch?
Brendan , Bristol
The Yale Smart Home Alarms have an exit and entry time delay. The standard time delay is 30 seconds but this can be adjusted to suite your requirements.
Tom W
Was this helpful? 41
 
When using the key fob can it arm and disarm zone 1 and zone 2 individually.
Kevin, Uxbridge
The key fob will only operate the alarm as a whole. To alarm or disarm zones you must use the app.
Tom W
Was this helpful? 28
 
Are the key fob and panic button units included within the allowable 20 components?
Phil, Huddersfield
The Key Fob and Panic Button are included as part of the 20 components that can be linked to the alarm system.
Phil R
Was this helpful? 27
 
It says the PIR's should be mounted at 1.9 to 2m high how critical is this?
If I mount them at ceiling height in the corners at about 2.4m high, what difference will it make on their operation?
Graham, Blackpool
The Yale Easy Fit PIR has a maximum height of 2.5 metres so this would be suitable for the desired location. However the Yale Easy Fit Pet PIR operates on a slightly different sensor and has a height restriction of 2 metres.
Tom W
Was this helpful? 23
 
Will the app notify you when the batteries are running low in the siren, motion detectors or door sensors?
Johnny, Coventry
The app will notify you if any batteries are running low on all the components. You can monitor the battery life for each component via the smartphone app.
Anne K
Was this helpful? 18
 
What happens if you lose internet connection? What happens if one of the sensors battery dies? Can the system be hacked? Does the system come with a failsafe guaranty?
Mandeep, Leicester
If the internet connection fails the alarm will still be active but you will not receive the notification via your smartphone until connection is re-established. Should the battery power die in a sensor, this sensor will be in-active until the batteries are replaced. The alarms operate on a secure frequency that cannot be hacked.
Phil R
Was this helpful? 24
 
Will this phone alarm system work with my Microsoft 10 platform moblie phone [lumina 640].
mr ronald yates, rochdale
The smart alarms are only compatible with SmartPhones that operate on iOS 9.0 and above or Android 4.2 and above operating systems.
Phil R
Was this helpful? 28
 
When arming and disarming the system does the smart hub produce an entry/exit sound?
Greg Thomson, `crawley
Yes when the alarm has been set or when entering the premises the system will omit a warning tone for 30 Seconds.
Phil R
Was this helpful? 30
 
I do not require an external siren, could I use the Smart Home system with an internal siren only?
Mike, Pontypool
All of the Yale Smart Home Alarms include and internal 94dB siren within the Smart Hub. The SR-310 does not include an external siren box as standard and would be the best option as only an internal siren will sound if the alarm is triggered.
Tom W
Was this helpful? 24
 
Can insects or spiders trigger the PIR sensors?
Mark Cockram
Due to it's size the insect would have to be virtually on the sensor. A fly in the middle of a room would not trigger the alarm, but a spider walking across the sensor lens would.
Anne K
Was this helpful? 25
 
Is the motion sensor going to set the alarm off as a result of a light being turned on? I have timers set to switch the lights on and off.
Peter, Wakefield
These sensors are not light sensitive. Only movement can trigger the sensor and set the alarm off. The sensors use infrared to seek any possible intruder.
John W
Was this helpful? 25
 
How do the door/window sensor contacts work with modern double glazing that don't close flush like traditional doors and windows, will they still operate correctly with my double glazing doors/windows that don't shut flush?
Dean, London
The Door/Window sensors will only work if the two elements of the sensor are level. On your style of window this may mean some 'packing substance' is required on one part of the component to make it level.
Phil R
Was this helpful? 31
 
Can I buy a system without cameras and add cameras at a later date?
Kelvin Handley, Nuneaton
Yes the Yale Easy Fit PIR Image Camera can be easily paired to the alarm system if purchased at a later date.
Javaid H
Was this helpful? 25
 
Will I still get a text message on my phone when I'm abroad?
Raj Seegoolam, High Wycombe
You will receive a notification anywhere in the world if the alarm system is triggered, providing there is an internet connection via data usage or WiFi connection.
Javaid H
Was this helpful? 24
 
If I intend to use the system outside the UK, will it work? Not in terms of access through the app, but if I buy from here and install it entirely outside the UK? Thanks
A. Merchant, Leicester
Providing the alarm has a stable internet connection the full functionality should be available and the alarm will operate as normal.
Phil R
Was this helpful? 24
 
Can the Smart Alarm Hub be wall mounted?
john, Birmingham
The Smart Hub can be free standing or wall mounted and includes a mounting plate with two holes for fixing to the wall.
John W
Was this helpful? 28
 
I want to have a PIR Video Camera in my hallway pointing at my front door, which will be my main point of entry, to record anyone entering this way. Will this be possible or would I trigger the alarm every time I opened the front door to access the keypad?
Katie, Walton
An entry and exit time can be set allowing you to enter or exit the premises without triggering the alarm. Once this period expires any detected movement would trigger the alarm. Using the Yale Smart App would also allow you to deactivate the alarm before entering.
Phil R
Was this helpful? 21
 
Can I activate certain door and window sensors while I'm at home? For instance, I would like to sit in the garden but want the alarm to go off if someone enters the house through the front door or windows.
Joanna, Leeds
The system will let you to set 2 separate zones (eg upstairs and downstairs) allowing you to have one zone active and the other inactive. All sensors within a zone must be active/inactive, specific sensors cannot be chosen individually unless you make just one sensor one of your two available zones.
Phil R
Was this helpful? 31
 
What is the maximum range between a PIR/Door Contact and the hub?
Matt, Coventry
The range is up to 30 meters but this is dependent on the number of walls between the hub and contacts.
John W
Was this helpful? 23
 
Is the Smart Hub the same for all smart alarms? Can I buy the starter Smart kit and add on all the components that come with the top of the range Smart alarm?
mark , smith
The Smart Hub is the same for the full range Yale Smart Home Alarms. You can add any additional components to work with your system at any point.
Tom W
Was this helpful? 23
 
When you set the alarm to home mode (at night for example) is there any beeping or sound from the main unit? I Don't want lots of noises and waking the family when it's set.
Richard, Pickering
The alarm will bleep for a few seconds while you engage the home function. However once this has been completed the alarm would be completely silent until deactivated.
Tom W
Was this helpful? 23
 
How many phones can be set up to receive the message? Also is it tamperproof?
Dev, London
There is no specific limit to the number of phones which can be registered via the ‘Yale Home System’ app. Also, there are tamper mechanisms for all of the components of these alarms.
John W
Was this helpful? 21
 
In the event the alarm is triggered do you get a phone notification or an email?
Anonymous, Shefford
You can choose how you wish to be alerted. Options include e-mail alerts as well as push notifications via your smart phone.
Tom W
Was this helpful? 16
 
It says the alarm can have 20 accessories in total. The pack comes with a total of 6 items. Is the hub included in the 20, or is it 20 accessories can be linked to the hub?
Dave, Coventry
The hub is will accept up to 20 components.
Tom W
Was this helpful? 14
 
Is the alarm a grade 2 system?
mark, swindon
The Yale Smart Alarm series are classed as DIY alarms and are not graded.
Tom W
Was this helpful? 28
 
How many key fobs can I have?
Steve Waters, Walton-on-Thames
This alarm will accept up to 20 different components, including key fobs.
John W
Was this helpful? 20
 
Can you have two keypads with this alarm?
Darren Burns, Newcastle upon Tyne
You can add up to 20 devices to your Yale Smart Home Alarm, including additional Keypads.
John W
Was this helpful? 20
 
Can I add more PIR motion detectors, video catcher and door sensor? Are they available to be purchased additionally?
Vabs, london
Additional alarm accessories can be purchased at the point of order from the accessories list and can be ordered and paired with your alarm system at a later date if you decide to add additional sensors in future. This alarm system can include up to 20 different components.
Phil R
Was this helpful? 20
 
Is this security system compatible with Apple's 'HomeKit'?
Gareth Glover, Hull
This is system is currently not compatible with the Apple HomeKit. There is no way for the systems to link or communicate between each other at the moment.
Phil R
Was this helpful? 20
 
If the alarm was set off, can I turn it off by phone if I'm away from the house ?
Sandie, Hemel Hempstead
Yes, providing you have an internet or data connection such as 3G, 4G or Wi-Fi you can control the alarm with your smartphone.
Phil R
Was this helpful? 24
 
How long do the batteries in the various parts last?
Is the main outside box mains wired?
Mike, Leicester
The Smart Hub is mains powered but all other components, including the external siren, are wireless and are battery powered. The battery life on the components is approximately 24 months on average.
Phil R
Was this helpful? 20
 
Can I add a second keypad to the system so I can have one at each entrance?
Tony, Bristol
Yes, you can add up to 20 components to the system, including additional Yale Easy Fit Keypads.
John W
Was this helpful? 18
 
With the smart home alarms is there a monthly fee?
kev campbell, wishaw
One of the best features with the Yale Smart Home series is that there is no monthly fee or hidden cost.
Tom W
Was this helpful? 20
 
How are the door/ window sensors fitted - is there any screwing into windows/ doors required which could invalidate guarantees on composite doors?
Stewart, Thirsk
The Door Contact fixing kit comes with four 13mm screws which would secure the unit in place.
Tom W
Was this helpful? 9
 
Can an external siren be added to the Yale SR-310 Smart Home Alarm at a later date?
Andrew, Bridgend
Unfortunately, we do not sell the external siren boxes separately. You would need to look at the Yale SR-320 Wireless Smart Alarm Kit.
Tom W
Was this helpful? 13
 
Is it possible to receive an alert that a door has been opened but without the alarm siren going off?
Clinton Adas, Godalming
This alarm kit includes a 'chime' feature option where the hub will beep when the door is opened.
Tom W
Was this helpful? 13
 
Can I use this system to alarm my garage door?
Gary, Liverpool
This should be possible providing the sensor is within the 30 meter wireless range of the central hub.
Phil R
Was this helpful? 15
 
Does the system have a setting for an audible alert if one of the doors is opened even if the alarm is not set. Our old system used to sound a bleep when a door opened, useful to make sure that the grandchildren don't escape.
Peter Cooper, Southampton
This system will only give notification of alarm activations when the alarm armed and it is connected to the internet.
Phil R
Was this helpful? 23
 
Can I install two control panels on the system, one upstairs and one downstairs? If a PIR is activated is there a 20 sec lag before the alarm goes off?
Dave Wiblin, Stow on the Wold
Yes, all you need to do is add an extra Yale Easy Fit Keypad to the one included in the box. The keypads are portable or wall mount and can be used anywhere within range of the Smart Hub. If a PIR Sensor detects motion it activates the alarm instantaneously.
Phil R
Was this helpful? 17
 
Is there a way of connecting my Yale keyfree to unlock from the app too?
Andy, Manchester
With a Yale Smart Lock Connected Module added to the Smart Lock, you could control the lock and alarm with one App.
Tom W
Was this helpful? 21
 
Is this alarm compatible with a Windows 10 phone?
Mike Taylor, Southport
This alarm is currently only compatible with iOS and Android devices.
John W
Was this helpful? 25
 
Is the notification to mobile compatible with Android phones.
Geoff Walker, Burnley
The alarm system will send notification to Apple or Android Smartphones and can be fully controlled by either via the Yale App.
Phil R
Was this helpful? 23
 
I saw that batteries in the various components lasts around 24 months - is there a notification e.g. beep from the PIRs when the batteries are running out?
Dan, London
The Smart Hub will beep to indicate you that you have a low battery. The information is also provided in the device menu.

Javaid H
Was this helpful? 27
 
Do the standard sensors work in cold temperatures? For example if I was to put one in my garage, which gets quite cold in the winter, would the sensor still work ok, or do I need to purchase a specific sensor for these conditions?
Mark, Basildon
The sensors are primarily designed for internal home use. You could however fit a sensor in your garage providing it is with in range of the main hub. Temperature fluctuation should not effect the sensors, but this would be dependent on the severity of the temperature change, for example cold temperatures can sometimes effect battery life.
Phil R
Was this helpful? 19
 
What's the difference between this smart range and the HSA app enabled kit? Both seem to be accessible systems by phone.
Tracy, Devon
The Yale Smart range is the updated and improved version of the HSA range and works on a more secure frequency of 868MHz.
Tom W
Was this helpful? 21
 
Does this have anti-jamming technology?
Stefano, Bournemouth
All Yale Smart Home Alarms incorporate enhanced anti-jamming technology.
John W
Was this helpful? 23
 
Are the Yale intruder systems home insurance approved?
Mike Craven, Braintree
No, as the Yale smart/telecommunication alarm kits are classed as DIY alarms.
Tom W
Was this helpful? 19
 
I do not want to activate alarm accidentally, can I set the keypad to ask pin on activation?
Ionut, London
Unfortunately the Yale Smart range does not have this feature.
Tom W
Was this helpful? 21
 
I currently have a Yale wireless alarm system installed in my home. The system is about 5 years old and have two questions. Will all the PIR's, door contacts and external siren work with a new Smart Home alarm? Can I have two external sirens (front and back of house) paired to the controller at the same time?
Geoff, Leeds
Unfortunately the new Yale Smart Alarm range and components work on a different and more secure frequency than the older Yale Alarms so they would not be compatible with the model you have. Also only one siren at a time can be paired with the central hub.
Tom W
Was this helpful? 23
 
If my wifi goes down, I understand that I won't receive a notification via the app, but will I still receive an sms?
alkesh patel, kent
This alarm system does not issue an SMS message for notification. The 'Text' alert that is referred to is a message sent via the Yale App. Without an internet connection you will not receive this. You may be interested in the ERA Invincible - Wireless SmartPhone Alarm which sends SMS text message alerts when the alarm is triggered.
Phil R
Was this helpful? 27
 
Can zones be selected with this system. For example at night downstairs armed but upstairs not.
Carl, Birmingham
Yes, the Yale Smart Alarm series can be programmed to create two different zones allowing you to arm one or both zones.
Tom W
Was this helpful? 23
 
Can the hub be plugged into a extension lead shared with computer and printer or does it need a separate socket?
roy bradberry, Rickmansworth
Using an extension lead with this should be okay.
Tom W
Was this helpful? 6
 
Can you set zones, so for example if I only wanted to set downstairs alarm?
Johnny, Coventry
You can set two zones. Downstairs can be set as one and upstairs as the second.
Anne K
Was this helpful? 14
 
Is it possible to check the status of the door sensors from the app? For example, if a door is open/closed?
Harry W, Hersham
It is not possible to check the status of individual components. However, if the door was opened, the alarm would notify you via push notification.
Tom W
Was this helpful? 20
 
Do I need a landline for this alarm? I just have a smart phone.
Rachael, Leeds
This smart alarm has no connectivity to a landline telephone. All communication is via the smart phone app.
Tom W
Was this helpful? 18
 
Can you purchase an external camera for this system?
Fraser Robertson , Cumbernauld
There is no external camera available for this system. You could however, link the alarm system to one of the CCTV Kits we offer using the Yale CCTV Alarm Link USB Adaptor.
Phil R
Was this helpful? 18
 
Will this product work with the Yale Easy Fit 960H 2 Camera CCTV Kit? Also, will it work with the Yale EF-USB DVR CCTV? Does it need the alarm Link Adaptor to link the two systems together?
Matt, Edinburgh
Yes you can link the alarm and CCTV kits together but they will need the Yale CCTV Alarm Link USB Adaptor to do so.
John W
Was this helpful? 22
 
Will the smart home alarm still work if your wifi goes down? In that time if someone breaks in, will the alarm still go off?
Kayleigh, Nottingham
In the event your wifi goes down and an intruder triggers the alarm, the alarm will still sound inside and outside from the bell box. You just won't get a notification on your smartphone until wifi is back up and running.
John W
Was this helpful? 28
 
Do you do pet friendly kits?
Steve, Welwyn
Our range of ERA Burglar Alarms include pet friendly PIR's as standard. Alternatively, you can purchase Yale Easy Fit Pet PIR Motion Detector's and add them to any Yale alarm kit.
Javaid H
Was this helpful? 22
 
Will this connect to a Yale Smart Living locks?
Sheila Roberto, London
This alarm can be connected with the Yale Smart Lock range providing the Yale Smart Lock Connected Module is fitted in the lock.
Phil R
Was this helpful? 18
 
What happens if I need to turn the power off and restart the alarm.
Les, Telford
You can turn off the power when needed. The alarm will not trigger and no memory is lost.
Tom W
Was this helpful? 20
 
Does anyone know the actual size of the hub please?
Matt, Wirral
The hub is 114.3 x 114.3 x 25mm (HxWxD).
Tom W
Was this helpful? 20
 
Can you add a second Image PIR sensor to have 2 sources of images from different rooms?
Nigel, Edinburgh
You can have up to 6 PIR Image Cameras added to the system, these can be selected from the accessories list at the point of order.
Phil R
Was this helpful? 24
 
Hi, Does the system accept GSM sim? If not, then if the WiFi is disconnected how are the pics from camera transferred to mobile? Thanks
Manav, London
Pictures sent from the Yale Easy Fit PIR Camera are reliant on a WiFi connection. Without an internet connection, the alarm siren would still sound but you would not receive any form of notification via the Smartphone app.
Jonathan P
Was this helpful? 22
 
Can cats / movement outside of patio/bifold doors trigger motion sensors inside?
Jonathan , Altrincham
I would not advise positioning the PIR's facing patio doors or windows as movement outside could trigger the alarm.
Tom W
Was this helpful? 1
 
Can a outside dome camera be fitted to this system?
steve, huddersfield
Unfortunately this system does not support any external/internal Dome cameras. You would need a CCTV Kit for example the Yale Essentials 4 Channel HD 1080p - 4 Camera CCTV Kit.
Tom W
Was this helpful? 3
 
Does the Yale All-in-One HD 1080p Outdoor Wi-Fi Security Camera work with the Smart home alarm system? In theory could I use the SR-320 Wireless Smart Alarm Kit and add the Yale All-in-One HD 1080p Outdoor Wi-Fi Security Camera as part of the same system i.e to trigger the alarm / siren?
Jamie Bennet, Ashford
Unfortunately these are separate products and would not work in conjunction with each other.
Tom W
Was this helpful? 5
 
What standards are the alarms fitted to. My alarm needs to comply with security standards to satisfy my house insurance coverage. I he standard needs to be NSI/SSAIB.
Zak , London
The alarms we sell are not insurance approved as they are classed as self installed and self monitored alarms.
Tom W
Was this helpful? 5
 
What outside cameras can be added to this system?
Luke, Birmingham
There are no external cameras that work directly with this system. However I can recommend the Yale Smart Home 8 Channel HD 1080p - 4 Camera CCTV Kit.
Tom W
Was this helpful? 3
 
What standards are the alarms fitted to. My alarm needs to comply with security standards to satisfy my house insurance coverage.
Zak , London
The alarms we sell are not insurance approved as they are classed as self install and self monitored alarms.
Tom W
Was this helpful? 5
 
We don't have broadband, but a 4g router. Would the system work connected to this?
Kate Baggaley, Stoke Bardolph
Unfortunately you would need a router with broadband access.
Tom W
Was this helpful? 5
 
If alarm is triggered do you get notified by the Yale app on your phone? That would be a great feature.
GARETH Grace, Worksop
When the alarm is triggered by any of the alarm sensors, you will receive a notification to your smartphone, providing you have the Yale app installed.
Jonathan P
Was this helpful? 5
 
Can this be controlled by voice command on Google Home? In the event of the alarm being activated can this turn lights on using IFTTT for example
Stephen, Glaagow
Unfortunately this item is unsuitable for google home or IFTTT. However I can recommend the the Yale Sync Smart Home Alarm Family Kit - IA-320 which is compatible with both Amazon Alexa and Philips Hue.
Tom W
Was this helpful? 5
 
I need to install this alarm in my garage which has no WiFi will the alarm still work or do you sell none WiFi alarms?
Martyn Smith, Cheltenham
The alarm systems will function without Wifi but you would not receive any notification of alarm activation's. I can also recommend the ERA miGuard G5 Smart GSM Telecoms Alarm which does not rely on WiFi for notifications and works with a pay as you go sim card.
Tom W
Was this helpful? 5
 
If an intruder triggers a PIR sensor do they have 30 secs before the alarm goes off and If they smash the PIR sensor within that time delay does it stop the alarm sounding?
Chris Chapman, Brigg
It is possible to set a delay to allow you to enter the property and disarm the alarm without triggering the siren. If the alarm system is not disarmed during the entry period, then the alarm siren will sound and you will receive notifications to your smartphone. It is not possible to disarm the alarm by breaking the sensors.
Tom W
Was this helpful? 5
 
Are the batteries being used constantly when the alarm is activated, or are they on standby until it is triggered?
Ken, London
The batteries inside each component will remain on stand by until they are triggered. We estimate that the battery life is around 18-24 months on average.
Tom W
Was this helpful? 5
 
I'm looking to have additional accessories. Can the sensors be used in my garage?
Laura, Poole
It is possible to add additional accessories but all accessories must be within 30 meters of the smart hub.
Tom W
Was this helpful? 5
 
I have a Yale alarm on my home but I would like to install a second Yale alarm on a different property but control this from the same phone - is this possible? Or can you only control one alarm system per phone?
Matt, London
Unfortunately you can only have one App downloaded to any phone at one time and each App works independently with each individual hub.
Tom W
Was this helpful? 5
 
Does the door sensor have to be screwed into the door or is it able to be stuck on somehow? My door is under warranty and I'm not allowed to screw anything into it or make any holes in the door as that would VOID the warranty of my door.
Mike, MILTON KEYNES
The sensors are supplied with screws and adhesive pads, so that you can choose the most suitable installation method for your needs.
Phil R
Was this helpful? 7
 
Does the SR-320 work on 2.4ghz, 5ghz WiFi signal or both?
Andrew Collier, Bexleyheath
The smart hub connects to your router via an Ethernet cable and is not Wi-Fi compatible. Each wireless component works on a frequency of 868MHz.
Tom W
Was this helpful? 3
 
If the alarm is triggered and siren sounds for 10 minutes and then stops, does the alarm then reset itself or does it remain off?
Sam Abraham, Hillsborough
The Alarm would remain armed and siren again if another PIR or door contact is triggered.
Tom W
Was this helpful? 5
 
Can you link more than one smart hub together to extend range e.g. to a garage or are there range extenders for this system?
Richard, St Albans
Unfortunately only one hub can be activated at any one time. I can recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit, which has an 80 metre open field range.
Tom W
Was this helpful? 5
 
When system is armed will the smoke detector alarm notifications be sent to my smartphone.
HARRY, ARMAGH
The Smoke Alarm would send the same push notification as any of the other accessories to your smart phone.
Tom W
Was this helpful? 5
 
Will a cat opening an internal door activate a pet friendly sensor?
Rich, Bham
The Pet Friendly PIR would not be triggered by the cat, however it would be triggered by the opening of the door.
Tom W
Was this helpful? 5
 
Is it possible to connect the ethernet cable to a powerline adaptor rather than directly to the router?
Andy, Glasgow
The Ethernet cable would have to be plugged directly into the router.
Tom W
Was this helpful? 9
 
Is this system compatible with Alexa?
Sarah, Bristol
Unfortunately this system is not compatible with Alexa.
Tom W
Was this helpful? 7
 
Can you please tell me whether the Yale smart alarms offer the same level or equivalent level of security as the Yale intruder series? They mention professional grade security whereas the smart ones just say anti jamming? Does this make the intruder series more secure in reality?
Kev, Bristol
As both units work on a very secure 868MHz frequency, both would be as secure as each other and they incorporate anti-jamming technology.
Tom W
Was this helpful? 11
 
Can I buy this system with only pet friendly PIR also
Would the standard PIR set the alarm off with a cat moving?
Murray, London
The Yale Alarm bundles only include standard PIR's. I can however recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit with a Pet PIR included. Pet Motion Sensors would be essential if you have any small to medium pets.
Tom W
Was this helpful? 15
 
Can I install a PIR or Door Contact in a bath room or can the humid air damage it
Darren lamb, Ash vale
A PIR or Door Contact would be fine in a bathroom as long as there is suitable ventilation.
Tom W
Was this helpful? 17
 
Are additional window/door contact magnets available?
Jon, Surrey
Unfortunately spare parts are not available, you would have to purchase the full unit.
Tom W
Was this helpful? 17
 
Will the alarm system trigger with cats moving around the house?
james john, Reading
Any motion in the house will trigger this unit. I would recommend the Yale Easy Fit Pet PIR Motion Detector in addition if you have any pets in the house.
Javaid H
Was this helpful? 21
 
Does this alarm beep when you set it so that you know that it's armed and have time to leave the house?
Sarah, Farnborough
Yes the system allows an exit and entry time to be set and will omit a tone during this period.
Phil R
Was this helpful? 21
 
Could I buy a second keypad so I can have one upstairs and one downstairs for the same alarm system?
Andy, Southampton
Yes a second keypad can be selected as an optional extra from the accessories section at the point of order.
Phil R
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Is there a Yale app for Windows phones?
Paul Tucker, Chippenham
The Yale smart alarms are compatible with IOS and Android smart phones only. You could consider the ERA Invincible - Wireless SmartPhone Alarm which allows you to fit a Sim card with in the hub to send you alarm notifications to your mobile.
Phil R
Was this helpful? 21
 
Will my 5kg pet trigger this alarm, are the PIR sensors pet friendly that way?
Chris, Manchester
With the standard PIR sensors once movement is detected when the alarm is armed it will trigger the siren. You will need the Yale Easy Fit Pet PIR Motion Detector (3 pack) as these will only activate the alarm when larger movement is detected, pets below 20-25kg will not trigger the alarm making the sensors ideal for homes with small pets.
Phil R
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I am guessing the exit entry time delay has an audible bleep. If so can this be put on silent mode so the whole household is not woken when disarming in the morning.
Lisa, Bristol
Yes, you can mute this sound via the Yale App settings menu.
Tom W
Was this helpful? 25
 
Can I control 2 alarm systems from the smartphone app? I have a large detached garage where I would like to install an additional alarm system. The buildings are around 4m apart. Will the alarms interfere with each other?
Pete, Sheffield
Unfortunately you can only use 1 x APP per Alarm system.The Alarms work on a very secure frequency meaning that they would not interfere with each other. However if you have got a large space to cover why not take a look at our ERA Invincible - Wireless SmartPhone Alarm this model has an 80 metre open wireless range.
Tom W
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Can the keypad be hardwired for power instead of using battery power?
Jitesh Sevani, London
The keypad is only battery operated and not mains powered.
Javaid H
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Does this work with Android smartphones?
Ash, London
This system is compatible with Smartphones with Android 4.2 or above operating systems.
Phil R
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I have cats, is this system suitable?
Annie, Basildon
The standard PIR motion detectors will detect any movement, including small pets. You can purchase additional Yale Easy Fit Pet PIR Motion Detector's for this kit or you may wish to consider an ERA Wireless Alarm which include pet friendly PIR's as standard.

Javaid H
Was this helpful? 17
 
Is there a wireless external camera/video which can be viewed in the app.
Andy, Salford
Unfortunately Yale do not manufacture external cameras for the Yale Smart Home Alarm systems. However if you are looking for external security I can recommend our Smart HD CCTV Kits.
Tom W
Was this helpful? 25
 
If the Yale Smart Home Alarm is triggered does it notify you via a phone call (like the older Yale alarms)?
Jeeten, Crawley
When the alarm is triggered you will receive an email and text alert notifying you of alarm activation. If you require a telephone call when the alarm is triggered you would need the Yale Easy Fit Telecommunicating Alarm.
Phil R
Was this helpful? 17
 
Is there an RFID tag that can be used to arm / disarm the system from the remote keypad?
Richard Golden, North Weald
Unfortunately this system does not have an RFID Tag facility. I can recommend the ERA HomeGuard Smart Alarm Pro - Superior Kit which does include RFID tags as standard.
Tom W
Was this helpful? 12
 
Can you add wireless outdoor cameras to this kit? If you can do you know if these cameras are disabled when you disable to main alarm?
Tim Goff, Bromley
Unfortunately external cameras are not available for this product. You may be interested in the ABUS Smartvest - Wireless SmartPhone Alarm Kit 1 and the ABUS TVAC 19100 WLAN Outdoor IP Camera which work together.
Tom W
Was this helpful? 12
 
I read that the system only warns you of a break in with an email, not a push notification. Is this true? Do you have any plans to add this function?
Julian, Cheltenham
All the Yale SR-Smart Alarm Kits can either have push notification or email alert. You can customise settings in the Yale smartphone app.
Tom W
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Is the Easy Fit PIR Video Camera pet friendly?
lin, Edinburgh
The Yale Easy Fit PIR Video Camera is not pet friendly and will trigger the alarm upon detection of any movement.
John W
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How is the battery life? How often do you have to change it?
Dev, London
The battery life on the accessories should last for at least 18 months.
Javaid H
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On a Yale smart alarm can I disable the internal siren for testing purposes?
Angus, Macc
You can change the sound to low in the settings menu but you can't disable the siren.
Javaid H
Was this helpful? 20
 
Can you add keyfobs to fully arm and disarm certain zones?
Rick, St Neots
The Keyfob accessory can be added to your system and it can arm and disarm the alarm. The alarm will allow you to have 2 separate zones and these could be fully armed or dis-armed by the Keyfob if the zonal setting has been used.
Phil R
Was this helpful? 20
 
Can the system be operated without a phone?
Tom, Liverpool
Although the main control method with Yale Smart Home Alarms is with a smartphone via the Yale app, you can arm and disarm this by using the portable keypad which is included.
John W
Was this helpful? 18
 
If you are aboard on holiday and the alarm goes off how many people can have the app on their phone?
Trevor, Watford
There is no limit for the amount of people who can be registered to operate your alarm via the smartphone app. New users need to download the app to their phone, enter the smart hub serial number and enter the password which you have chosen during the initial setup.
Javaid H
Was this helpful? 24
 
Can I add third party sensors to the Yale Smart Home Alarm systems, for example a microwave sensor?
mark, reading
Unfortunately the Yale Smart Home Alarms are not compatible with 3rd party microwave presence sensors.
Tom W
Was this helpful? 18
 
Are the PIR and video cameras suitable for external mounting, or are they only for use indoors?
Derek, Hampton
The cameras in the alarm kits are only suitable for use indoors. However, we have Yale CCTV systems for external use which can be linked.
Anne K
Was this helpful? 19
 
If I have more than one alarm, example- two different properties with the same alarm, can I still use one smart phone app?
Chris , Whitby
The Yale Smartphone app only allows for one alarm to operated at any one time. It is possible to create 2 accounts but you would be required to log in/log out every time you want to switch from one system to the other.
Phil R
Was this helpful? 21
 
Is this alarm NACOSS approved?
Amit Kumar, Slough
Unfortunately this unit is not NACOSS approved.
Javaid H
Was this helpful? 20
 
Does the door sensor contact chime when its been triggered?
Daniel, Fareham
The sensor itself does not omit any sound. It will just trigger the alarm siren once door contact has been broken.
John W
Was this helpful? 26
 
I want to install the alarm in a new house that won't have wifi yet but will be adding wifi at a later date. Is it easy enough to pair the alarm with the newly installed wifi system when it has been installed?
gregor, glasgow
The alarm system comes with an Ethernet cable for you to connect the central hub to your broadband router. Once connected the hub will use Wifi to connect to each device synced to the system.
Phil R
Was this helpful? 18
 
Can I use an additional Keypad for say the back door and use the same alarm code?
brian dick, Newtyle
You can buy an additional Yale Easy Fit Keypad. Each keypad is programmed with a code of your choice which can be the same code for each if you like.
John W
Was this helpful? 26
 
Is an annual maintenance contract available?
Vahe, London
One major advantage with the Yale Smart Home Alarms is there is no need for an annual maintenance contract. The only thing that needs maintaining is changing the batteries when power is low. Keep track of the battery life for each component via the app.
Javaid H
Was this helpful? 20
 
Does it work with an iPad?
Robin, Edinburgh
The App is designed for an iPhone screen but is downloadable via an iPad providing the software is iOS 9.0 or above.
Javaid H
Was this helpful? 20
 
Is the Yale Smart Home Alarm compatible with other home smart technology (Smartthings, Nest, LightwaveRF, IFTTT, etc)? If not are there plans to integrate?
Steve Evans, Sheffield
The Yale alarm systems are only compatible with other Yale Smart products. As yet they cannot be used in conjunction with other domestic Smart systems.
Phil R
Was this helpful? 19
 
Can I fit this alarm myself?
daniel harvey, york
The Yale Smart Home Alarms are classified as DIY alarms as there are no wires. All the accessories are wireless. You can install the alarm yourself but we do offer an installation service if needed.
Tom W
Was this helpful? 25