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FAQs (31)

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Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H
Was this helpful? 102
 
How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W
Was this helpful? 79
 
System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W
Was this helpful? 78
 
Can a photo be taken through the app at any time from the camera PIR or only when the alarm is triggered?
Gary, Bristol
The Yale App will allow you to request images at anytime and not only when the alarm is triggered.
Javaid H
Was this helpful? 42
 
I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R
Was this helpful? 41
 
What happens if there is a power cut or someone was to turn the power off to the circuit with the hub on? Would the system still record images/video and then send on reconnecting? My consumer unit is in the garage so could be used to isolate the system and this is a concern before purchase.
Andrew, Batley
The Yale Smart Home Alarm Series has a built in rechargeable battery located in the hub and all contacts work with standard batteries so in the event of a power cut your alarm and its key features would be fully operational.
Tom W
Was this helpful? 36
 
Can the system be bought with the pir video camera instead of the pir still image camera? Also, do Yale have a dual technology motion sensor for this system?
John Morris, Harrogate
Accessories for each alarm kit cannot be swapped because the boxes are security sealed. You may prefer to order the Yale Smart Home Alarm Kit - SR-320 and add the Yale Easy Fit PIR Video Camera as an accessory when you add the alarm to the basket. Yale do not currently supply dual technology motion sensors.
John W
Was this helpful? 36
 
With the Yale Smart Living SR-330 does it have to be connected to the WiFi to work or can it be used without a connection and still go off when armed if triggered?
Stewart, Hull
Without an internet connection, this alarm will work as a standard alarm system. Triggering the alarm will activate the siren but you wouldn't receive notifications via the app.
Javaid H
Was this helpful? 29
 
What sort of batteries do the door sensors, PIR detectors and cameras take, and how often do they need replacing?
Colin Wells, Lancaster
The door sensors use V3 Lithium batteries. The PIR motion detectors and cameras take AA batteries. Both devices include batteries and they should be replaced every 18 months on average.
Phil R
Was this helpful? 32
 
Can the door contacts be used on patio doors?
Gary Westwood, Pensnett
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
Tom W
Was this helpful? 26
 
Is the Smart Hub counted as one of the 20 components?
Alan, Epsom
No, the Smart Hub is not counted as one of the 20 components.
Tom W
Was this helpful? 28
 
If the camera detected movement, would it set off the siren or just send a notification to the smartphone app?
Duncan, Reading
When the image camera is triggered it will alarm the siren and also send you an image through the Yale App.
Javaid H
Was this helpful? 26
 
Can i buy now for a new property due for completion in May? Can I order install at a later date if required?
Jess kelly, Great houghton
You can purchase the alarm system now and ask for the install at a later date if required.
Anne K
Was this helpful? 9
 
What is 'angle of view' of PIR image camera?
Waqar Ahmad, Romford
The viewing angle is 110 degrees horizontal.
Tom W
Was this helpful? 29
 
I want to turn on the alarm from the panel next to the exit door (which has a sensor).
Is it correct that if the door is open and I press the arm button on the panel the system will not arm (since the door is open to allow me to get out)?
How can I arm the system in this scenario? only with the app?
Francesco, London
As Standard the alarm would not arm, however you can 'Force Arm' the alarm by pressing the arm button a second consecutive time. You can also do this via the app but you would receive a warning notification to advise that the door was open.
Phil R
Was this helpful? 19
 
I live in a old cottage that has internal and external solid stone walls that are 460mm thick. Will my external siren and PIR cameras etc still work with this type of wireless system or do I need a wired system for my house?
Luke Jones, Bristol
The normal wireless range is 30 meters but this would be reduced slightly due to the thickness of the walls in your home.
Phil R
Was this helpful? 27
 
Does the system record video/stills in the event of the alarm triggering so that they can possibly be used for evidence at a later date? If yes, then how long does it record for and how long are the recordings kept for?
Dave
The camera can capture an image or record a 10 second video. The images or video can then be viewed on your SmartPhone using the Yale Smart Home Alarm App and stored on the device the app is used on.
Phil R
Was this helpful? 23
 
Can you run system through a NVR to record images so you can view recorded data online?
paul, manchester
Unfortunately there is no constant record function or facility to connect the Yale Alarm Series to an NVR box. Once photos have been taken, they will be sent directly to your smartphone.
Tom W
Was this helpful? 33
 
What would happen if an intruder turned off the router in my house? Would the camera still take photos, and would I still receive these photos to the App?
Steve Oliver, Cheltenham
Without WiFi connection you will not receive pictures or notifications via the Yale App but the alarm siren would still sound when the alarm is triggered.
Steven T
Was this helpful? 22
 
Can you connect two external alarm boxes, instead of one active and one dummy?
Paul, Walton on Thames
All the alarm systems are provided with one Active Siren Box only. These are not available to order as an additional accessory.
Phil R
Was this helpful? 32
 
Can this Yale security system be used to place the camera outdoors to detect movement?
Ali, Birmingham
The alarm system is designed for internal use only, the sensors have not been tested for performance outside where they are exposed to the elements. We do offer a range of CCTV Kits which are suitable for outdoor use should you wish to consider these.
Phil R
Was this helpful? 26
 
What's the resolution of the PIR camera. Realistically what is the quality of the images taken? And do they work at night?
Christopher, Guildford
The camera provides a high quality 320 by 420 pixel image with a 15 meter range, including night vision.
Phil R
Was this helpful? 39
 
I note the range is 30 meters from the PIR to the hub. I think I am right on the limit of that, as I plan to locate PIR in my garage. Is there another system with a greater range?
Dean, Welling
The Yale SR-330 system does have a 30m wireless range. The Yale Sync Smart Home Alarm Family Kit Plus - IA-330 does have a 200m wireless range.
Christian B
Was this helpful? 3
 
Do the sensors actually have to be fixed to a door, or window, or just close to them?
Robert Price , Wolverhampton
The sensors would have to be secured in place.
Tom W
Was this helpful? 3
 
Is there any reason this wouldn`t work in my villa in Spain? It has fibre broadband.
George Allen, Poole
If there is a power and internet connection this should work. Please note this product has UK based warranty.
Phil R
Was this helpful? 5
 
Can this be run as a completely silent alarm, i.e. when there is an intruder, customer and police are notified but no audible alarm is triggered in the building? I believe this provides a better chance of catching the intruder than audible alarms which neighbours/passers-by generally do nothing about, and just encourage the intruder to hurry up and/or destroy the alarm if possible.
Chris, Liverpool
This alarm could be silent, if you do not use the external siren when operating the alarm. Providing the hub is connected to the internet router you would still receive an alarm activation notification to your mobile.
Phil R
Was this helpful? 5
 
Can this alarm be setup to make 3 zones or any additional items be purchased to do this? I want to arm my house as suggested (Downstairs and as a whole depending on if I am in) but also my garage separately to the house. Can this be done?
Ben, Nottingham
The alarm system will only allow 2 zones to be set, all sensors with in a zone must be either active or in-active.
Phil R
Was this helpful? 9
 
Do Yale make a pet-friendly easy fit camera?
Joanna Rowntree, London
Unfortunately, as of yet, it is only the PIR sensors that have the pet friendly functionality.
Tom W
Was this helpful? 13
 
Is there a keyfob which can be used with the yale SR -330 Smart home alarm?
Kim, Sidcup
The Yale Easy Fit Keyfob is compatible with this alarm system.
Javaid H
Was this helpful? 19
 
Which is the newer system, Easy Fit Kit 3 or the SR-330? Which is best?
Andy b, Manchester
The SR-330 alarm kit is the most recent model and includes Yale's new Smart Living branding and an upgraded Wi-Fi control box. The alarm is controlled by your SmartPhone with exactly the same features and accessories as the Yale Easy Fit SmartPhone Alarm which is being phased out.
Phil R
Was this helpful? 19
 
We use our back door as main entry and exit can I fit door contact and a pir camera in this room or just the pir camera?
William Harris, Maidstone
Both sensors could be fitted within the room, though depending on access/coverage either sensor alone would be sufficient.
Phil R
Was this helpful? 19