Questions & Answers (141)

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Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H, 24 Oct 2017
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Instead of having 2 zones being upstairs and downstairs could I set it up so I could have door/window contacts on one zone and pirs on the second zone, I want it so I can set the door and window contacts at night but I can still walk around the house if I get up for water or something I wont have to turn the system off until I want to leave the home.
craig, cleveleys
Yes you can do this. When creating the two zones you choose which devices are in each zone. You would simply select all of your PIR's in one zone and all the door contacts in the second zone. You can then control which zones are armed or disarmed via the app.
Tom W, 17 Jan 2017
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System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W, 20 Nov 2017
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Does the system have battery backup if there is a power cut? What happens to the alarm system if the wifi was to go down whilst it was armed?
Jason, Broadstairs
The hub has a rechargeable battery inside. In the event of a power cut the backup battery will kick in. Should your wifi go down, your alarm will still sound, but you won’t be notified until your wifi comes back up.
John W, 24 Oct 2017
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Can multiple smart phones be connected to the system for control and monitoring?
David Johnson, Leeds
Multiple phones can operate the alarm, each phone will need to be linked/synced with the alarm using the Yale Smartphone app.
Phil R, 24 Oct 2017
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Can you trigger the alarm remotely via your smart phone?
Mark, London
You can activate or deactivate the alarm remotely via the Yale App on a smartphone, but you cannot trigger the siren to sound.
Javaid H, 24 Oct 2017
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Is there a time delay between accessing the property and the siren activating? For example; When I enter the house does the alarm hub beep for 10 seconds reminding me to find the key pad and to deactivate the alarm? Or does the siren sound as soon as I open the front door and trigger the PIR or Door switch?
Brendan , Bristol
The Yale Smart Home Alarms have an exit and entry time delay. The standard time delay is 30 seconds but this can be adjusted to suite your requirements.
Tom W, 24 May 2017
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My neighbour has a Yale alarm fitted, will it interfere if I install a Yale alarm?
Mark Jones, Tamworth
Each alarm runs on a different frequency, so one will not interfere with another.
Phil R, 15 Jan 2018
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Referring to the Yale Smart Home Alarm system, how would the Smart hub notify of any alarm activations if the power had been cut? eg. Turned off at the consumer unit. It seems that system is wholly reliant on a wifi signal, to actually be smart.
Dave W, Northampton
This alarm has a backup battery which would allow the alarm to function normally and send notifications if hub was unplugged. In the event of a full power cut to the property, your alarm would remain armed but you wouldn't receive the notifications without WiFi coverage. The ERA Invincible - Wireless SmartPhone Alarm includes a SIM card to send you a text notification which does not require WiFi.
Phil R, 24 Oct 2017
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Can I buy a system without cameras and add cameras at a later date?
Kelvin Handley, Nuneaton
Yes the Yale Easy Fit PIR Image Camera can be easily paired to the alarm system if purchased at a later date.
Javaid H, 24 Oct 2017
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I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R, 24 Oct 2017
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How long does the siren sound for once activated?
mahi, london
Once the alarm is triggered the siren will sound for 10 minutes.
Javaid H, 24 Oct 2017
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I do not require an external siren, could I use the Smart Home system with an internal siren only?
Mike, Pontypool
All of the Yale Smart Home Alarms include and internal 94dB siren within the Smart Hub. The SR-310 does not include an external siren box as standard and would be the best option as only an internal siren will sound if the alarm is triggered.
Tom W, 24 Oct 2017
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Can I use my existing Yale accessories with the smart hub?
Kevin, Basildon
The Yale Easy Fit accessories will work with this alarm system. The older HSA models are not compatible.
Javaid H, 24 Oct 2017
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How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W, 23 Oct 2017
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Is the alarm a grade 2 system?
mark, swindon
The Yale Smart Alarm series are classed as DIY alarms and are not graded.
Tom W, 19 Dec 2017
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When using the key fob can it arm and disarm zone 1 and zone 2 individually.
Kevin, Uxbridge
The key fob will only operate the alarm as a whole. To alarm or disarm zones you must use the app.
Tom W, 27 Nov 2017
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Can a photo be taken through the app at any time from the camera PIR or only when the alarm is triggered?
Gary, Bristol
The Yale App will allow you to request images at anytime and not only when the alarm is triggered.
Javaid H, 24 Oct 2017
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Are the key fob and panic button units included within the allowable 20 components?
Phil, Huddersfield
The Key Fob and Panic Button are included as part of the 20 components that can be linked to the alarm system.
Phil R, 24 Oct 2017
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If the alarm was activated from the app, would there still be arming beeps/noises at the keypad? For example, turning the alarm on late at night in bed from the app, would you still get noises downstairs that could wake family members?
Adam, Liverpool
The arming tone is still omitted if this alarm is activated using the App. This feature can however be turned off in the settings menu or via the Yale app.
Phil R, 24 Oct 2017
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What happens if you lose internet connection? What happens if one of the sensors battery dies? Can the system be hacked? Does the system come with a failsafe guaranty?
Mandeep, Leicester
If the internet connection fails the alarm will still be active but you will not receive the notification via your smartphone until connection is re-established. Should the battery power die in a sensor, this sensor will be in-active until the batteries are replaced. The alarms operate on a secure frequency that cannot be hacked.
Phil R, 24 Oct 2017
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Will this phone alarm system work with my Microsoft 10 platform moblie phone [lumina 640].
mr ronald yates, rochdale
The smart alarms are only compatible with SmartPhones that operate on iOS 9.0 and above or Android 4.2 and above operating systems.
Phil R, 24 Oct 2017
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Is the motion sensor going to set the alarm off as a result of a light being turned on? I have timers set to switch the lights on and off.
Peter, Wakefield
These sensors are not light sensitive. Only movement can trigger the sensor and set the alarm off. The sensors use infrared to seek any possible intruder.
John W, 24 Oct 2017
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I have quite a large ground floor of my home and would need to ensure that the PIRs are not out of range. What's the maximum distance a PIR can be from the hub?
Matt, Plymouth
The PIRs have a 30 meter maximum wireless connection range from the main hub.
Phil R, 24 Oct 2017
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What is the maximum range between a PIR/Door Contact and the hub?
Matt, Coventry
The range is up to 30 meters but this is dependent on the number of walls between the hub and contacts.
John W, 13 Mar 2017
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Will the app notify you when the batteries are running low in the siren, motion detectors or door sensors?
Johnny, Coventry
The app will notify you if any batteries are running low on all the components. You can monitor the battery life for each component via the smartphone app.
Anne K, 4 May 2018
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Can insects or spiders trigger the PIR sensors?
Mark Cockram
Due to it's size the insect would have to be virtually on the sensor. A fly in the middle of a room would not trigger the alarm, but a spider walking across the sensor lens would.
Anne K, 13 Feb 2018
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Can you have two keypads with this alarm?
Darren Burns, Newcastle upon Tyne
You can add up to 20 devices to your Yale Smart Home Alarm, including additional Keypads.
John W, 24 Oct 2017
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Can I add more PIR motion detectors, video catcher and door sensor? Are they available to be purchased additionally?
Vabs, london
Additional alarm accessories can be purchased at the point of order from the accessories list and can be ordered and paired with your alarm system at a later date if you decide to add additional sensors in future. This alarm system can include up to 20 different components.
Phil R, 24 Oct 2017
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Can you connect two external alarm boxes, instead of one active and one dummy?
Paul, Walton on Thames
All the alarm systems are provided with one Active Siren Box only. These are not available to order as an additional accessory.
Phil R, 24 Oct 2017
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Can I install two control panels on the system, one upstairs and one downstairs? If a PIR is activated is there a 20 sec lag before the alarm goes off?
Dave Wiblin, Stow on the Wold
Yes, all you need to do is add an extra Yale Easy Fit Keypad to the one included in the box. The keypads are portable or wall mount and can be used anywhere within range of the Smart Hub. If a PIR Sensor detects motion it activates the alarm instantaneously.
Phil R, 24 Oct 2017
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What sort of batteries do the door sensors, PIR detectors and cameras take, and how often do they need replacing?
Colin Wells, Lancaster
The door sensors use V3 Lithium batteries. The PIR motion detectors and cameras take AA batteries. Both devices include batteries and they should be replaced every 18 months on average.
Phil R, 24 Oct 2017
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I want to have a PIR Video Camera in my hallway pointing at my front door, which will be my main point of entry, to record anyone entering this way. Will this be possible or would I trigger the alarm every time I opened the front door to access the keypad?
Katie, Walton
An entry and exit time can be set allowing you to enter or exit the premises without triggering the alarm. Once this period expires any detected movement would trigger the alarm. Using the Yale Smart App would also allow you to deactivate the alarm before entering.
Phil R, 24 Oct 2017
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How do the door/window sensor contacts work with modern double glazing that don't close flush like traditional doors and windows, will they still operate correctly with my double glazing doors/windows that don't shut flush?
Dean, London
The Door/Window sensors will only work if the two elements of the sensor are level. On your style of window this may mean some 'packing substance' is required on one part of the component to make it level.
Phil R, 24 Oct 2017
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Can I activate certain door and window sensors while I'm at home? For instance, I would like to sit in the garden but want the alarm to go off if someone enters the house through the front door or windows.
Joanna, Leeds
The system will let you to set 2 separate zones (eg upstairs and downstairs) allowing you to have one zone active and the other inactive. All sensors within a zone must be active/inactive, specific sensors cannot be chosen individually unless you make just one sensor one of your two available zones.
Phil R, 24 Oct 2017
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When arming and disarming the system does the smart hub produce an entry/exit sound?
Greg Thomson, `crawley
Yes when the alarm has been set or when entering the premises the system will omit a warning tone for 30 Seconds.
Phil R, 24 Oct 2017
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I saw that batteries in the various components lasts around 24 months - is there a notification e.g. beep from the PIRs when the batteries are running out?
Dan, London
The Smart Hub will beep to indicate you that you have a low battery. The information is also provided in the device menu.

Javaid H, 24 Oct 2017
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Will the smart home alarm still work if your wifi goes down? In that time if someone breaks in, will the alarm still go off?
Kayleigh, Nottingham
In the event your wifi goes down and an intruder triggers the alarm, the alarm will still sound inside and outside from the bell box. You just won't get a notification on your smartphone until wifi is back up and running.
John W, 24 Oct 2017
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It says the PIR's should be mounted at 1.9 to 2m high how critical is this?
If I mount them at ceiling height in the corners at about 2.4m high, what difference will it make on their operation?
Graham, Blackpool
The Yale Easy Fit PIR has a maximum height of 2.5 metres so this would be suitable for the desired location. However the Yale Easy Fit Pet PIR operates on a slightly different sensor and has a height restriction of 2 metres.
Tom W, 20 Jan 2017
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When you set the alarm to home mode (at night for example) is there any beeping or sound from the main unit? I Don't want lots of noises and waking the family when it's set.
Richard, Pickering
The alarm will bleep for a few seconds while you engage the home function. However once this has been completed the alarm would be completely silent until deactivated.
Tom W, 7 Nov 2016
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How many phones can be set up to receive the message? Also is it tamperproof?
Dev, London
There is no specific limit to the number of phones which can be registered via the ‘Yale Home System’ app. Also, there are tamper mechanisms for all of the components of these alarms.
John W, 27 Sep 2016
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Can zones be selected with this system. For example at night downstairs armed but upstairs not.
Carl, Birmingham
Yes, the Yale Smart Alarm series can be programmed to create two different zones allowing you to arm one or both zones.
Tom W, 27 Jul 2016
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Is this security system compatible with Apple's 'HomeKit'?
Gareth Glover, Hull
This is system is currently not compatible with the Apple HomeKit. There is no way for the systems to link or communicate between each other at the moment.
Phil R, 24 Oct 2017
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Can the system be bought with the pir video camera instead of the pir still image camera? Also, do Yale have a dual technology motion sensor for this system?
John Morris, Harrogate
Accessories for each alarm kit cannot be swapped because the boxes are security sealed. You may prefer to order the Yale Smart Home Alarm Kit - SR-320 and add the Yale Easy Fit PIR Video Camera as an accessory when you add the alarm to the basket. Yale do not currently supply dual technology motion sensors.
John W, 24 Oct 2017
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Is there a way of connecting my Yale keyfree to unlock from the app too?
Andy, Manchester
With a Yale Smart Lock Connected Module added to the Smart Lock, you could control the lock and alarm with one App.
Tom W, 24 Oct 2017
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Is the notification to mobile compatible with Android phones.
Geoff Walker, Burnley
The alarm system will send notification to Apple or Android Smartphones and can be fully controlled by either via the Yale App.
Phil R, 24 Oct 2017
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How is the battery life? How often do you have to change it?
Dev, London
The battery life on the accessories should last for at least 18 months.
Javaid H, 24 Oct 2017
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How long do the batteries in the various parts last?
Is the main outside box mains wired?
Mike, Leicester
The Smart Hub is mains powered but all other components, including the external siren, are wireless and are battery powered. The battery life on the components is approximately 24 months on average.
Phil R, 24 Oct 2017
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I am guessing the exit entry time delay has an audible bleep. If so can this be put on silent mode so the whole household is not woken when disarming in the morning.
Lisa, Bristol
Yes, you can mute this sound via the Yale App settings menu.
Tom W, 24 Oct 2017
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What's the difference between this smart range and the HSA app enabled kit? Both seem to be accessible systems by phone.
Tracy, Devon
The Yale Smart range is the updated and improved version of the HSA range and works on a more secure frequency of 868MHz.
Tom W, 24 Oct 2017
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Can I control 2 alarm systems from the smartphone app? I have a large detached garage where I would like to install an additional alarm system. The buildings are around 4m apart. Will the alarms interfere with each other?
Pete, Sheffield
Unfortunately you can only use 1 x APP per Alarm system.The Alarms work on a very secure frequency meaning that they would not interfere with each other. However if you have got a large space to cover why not take a look at our ERA Invincible - Wireless SmartPhone Alarm this model has an 80 metre open wireless range.
Tom W, 24 Oct 2017
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Do you do pet friendly kits?
Steve, Welwyn
Our range of ERA Burglar Alarms include pet friendly PIR's as standard. Alternatively, you can purchase Yale Easy Fit Pet PIR Motion Detector's and add them to any Yale alarm kit.
Javaid H, 24 Oct 2017
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Does this have anti-jamming technology?
Stefano, Bournemouth
All Yale Smart Home Alarms incorporate enhanced anti-jamming technology.
John W, 24 Oct 2017
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I do not want to activate alarm accidentally, can I set the keypad to ask pin on activation?
Ionut, London
Unfortunately the Yale Smart range does not have this feature.
Tom W, 9 Oct 2017
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Will I still get a text message on my phone when I'm abroad?
Raj Seegoolam, High Wycombe
You will receive a notification anywhere in the world if the alarm system is triggered, providing there is an internet connection via data usage or WiFi connection.
Javaid H, 15 Aug 2017
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If I intend to use the system outside the UK, will it work? Not in terms of access through the app, but if I buy from here and install it entirely outside the UK? Thanks
A. Merchant, Leicester
Providing the alarm has a stable internet connection the full functionality should be available and the alarm will operate as normal.
Phil R, 29 Mar 2017
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If you are aboard on holiday and the alarm goes off how many people can have the app on their phone?
Trevor, Watford
There is no limit for the amount of people who can be registered to operate your alarm via the smartphone app. New users need to download the app to their phone, enter the smart hub serial number and enter the password which you have chosen during the initial setup.
Javaid H, 16 Mar 2017
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Is the Smart Hub the same for all smart alarms? Can I buy the starter Smart kit and add on all the components that come with the top of the range Smart alarm?
mark , smith
The Smart Hub is the same for the full range Yale Smart Home Alarms. You can add any additional components to work with your system at any point.
Tom W, 23 Feb 2017
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With the Yale Smart Living SR-330 does it have to be connected to the WiFi to work or can it be used without a connection and still go off when armed if triggered?
Stewart, Hull
Without an internet connection, this alarm will work as a standard alarm system. Triggering the alarm will activate the siren but you wouldn't receive notifications via the app.
Javaid H, 19 Jan 2017
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I currently have a Yale wireless alarm system installed in my home. The system is about 5 years old and have two questions. Will all the PIR's, door contacts and external siren work with a new Smart Home alarm? Can I have two external sirens (front and back of house) paired to the controller at the same time?
Geoff, Leeds
Unfortunately the new Yale Smart Alarm range and components work on a different and more secure frequency than the older Yale Alarms so they would not be compatible with the model you have. Also only one siren at a time can be paired with the central hub.
Tom W, 16 Dec 2016
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Can the Smart Alarm Hub be wall mounted?
john, Birmingham
The Smart Hub can be free standing or wall mounted and includes a mounting plate with two holes for fixing to the wall.
John W, 28 Oct 2016
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With the smart home alarms is there a monthly fee?
kev campbell, wishaw
One of the best features with the Yale Smart Home series is that there is no monthly fee or hidden cost.
Tom W, 19 Jul 2016
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Is it possible to receive an alert that a door has been opened but without the alarm siren going off?
Clinton Adas, Godalming
This alarm kit includes a 'chime' feature option where the hub will beep when the door is opened.
Tom W, 14 Jul 2018
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Can I use this system to alarm my garage door?
Gary, Liverpool
This should be possible providing the sensor is within the 30 meter wireless range of the central hub.
Phil R, 13 Jun 2018
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It says the alarm can have 20 accessories in total. The pack comes with a total of 6 items. Is the hub included in the 20, or is it 20 accessories can be linked to the hub?
Dave, Coventry
The hub is will accept up to 20 components.
Tom W, 23 May 2018
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Can you set zones, so for example if I only wanted to set downstairs alarm?
Johnny, Coventry
You can set two zones. Downstairs can be set as one and upstairs as the second.
Anne K, 4 May 2018
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What is 'angle of view' of PIR image camera?
Waqar Ahmad, Romford
The viewing angle is 110 degrees horizontal.
Tom W, 19 Mar 2018
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Is it possible to check the status of the door sensors from the app? For example, if a door is open/closed?
Harry W, Hersham
It is not possible to check the status of individual components. However, if the door was opened, the alarm would notify you via push notification.
Tom W, 12 Mar 2018
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Are the PIR and video cameras suitable for external mounting, or are they only for use indoors?
Derek, Hampton
The cameras in the alarm kits are only suitable for use indoors. However, we have Yale CCTV systems for external use which can be linked.
Anne K, 21 Feb 2018
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Can I buy this system with only pet friendly PIR also
Would the standard PIR set the alarm off with a cat moving?
Murray, London
The Yale Alarm bundles only include standard PIR's. I can however recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit with a Pet PIR included. Pet Motion Sensors would be essential if you have any small to medium pets.
Tom W, 13 Feb 2018
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How many key fobs can I have?
Steve Waters, Walton-on-Thames
This alarm will accept up to 20 different components, including key fobs.
John W, 24 Oct 2017
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What happens if there is a power cut or someone was to turn the power off to the circuit with the hub on? Would the system still record images/video and then send on reconnecting? My consumer unit is in the garage so could be used to isolate the system and this is a concern before purchase.
Andrew, Batley
The Yale Smart Home Alarm Series has a built in rechargeable battery located in the hub and all contacts work with standard batteries so in the event of a power cut your alarm and its key features would be fully operational.
Tom W, 24 Oct 2017
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Could I buy a second keypad so I can have one upstairs and one downstairs for the same alarm system?
Andy, Southampton
Yes a second keypad can be selected as an optional extra from the accessories section at the point of order.
Phil R, 24 Oct 2017
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Can you purchase an external camera for this system?
Fraser Robertson , Cumbernauld
There is no external camera available for this system. You could however, link the alarm system to one of the CCTV Kits we offer using the Yale CCTV Alarm Link USB Adaptor.
Phil R, 24 Oct 2017
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Do the standard sensors work in cold temperatures? For example if I was to put one in my garage, which gets quite cold in the winter, would the sensor still work ok, or do I need to purchase a specific sensor for these conditions?
Mark, Basildon
The sensors are primarily designed for internal home use. You could however fit a sensor in your garage providing it is with in range of the main hub. Temperature fluctuation should not effect the sensors, but this would be dependent on the severity of the temperature change, for example cold temperatures can sometimes effect battery life.
Phil R, 24 Oct 2017
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Can the keypad be hardwired for power instead of using battery power?
Jitesh Sevani, London
The keypad is only battery operated and not mains powered.
Javaid H, 24 Oct 2017
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Will this connect to a Yale Smart Living locks?
Sheila Roberto, London
This alarm can be connected with the Yale Smart Lock range providing the Yale Smart Lock Connected Module is fitted in the lock.
Phil R, 24 Oct 2017
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Can I add a second keypad to the system so I can have one at each entrance?
Tony, Bristol
Yes, you can add up to 20 components to the system, including additional Yale Easy Fit Keypads.
John W, 24 Oct 2017
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Are the Yale intruder systems home insurance approved?
Mike Craven, Braintree
No, as the Yale smart/telecommunication alarm kits are classed as DIY alarms.
Tom W, 18 Oct 2017
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Can the door contacts be used on patio doors?
Gary Westwood, Pensnett
Yes, they can be used on most patio doors (this does depend on the door itself) please make sure that once the Door Contact is fitted there is no more than a 10mm gap between the contact and sensor.
Tom W, 2 Oct 2017
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Is the Smart Hub counted as one of the 20 components?
Alan, Epsom
No, the Smart Hub is not counted as one of the 20 components.
Tom W, 2 Oct 2017
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What happens if I need to turn the power off and restart the alarm.
Les, Telford
You can turn off the power when needed. The alarm will not trigger and no memory is lost.
Tom W, 6 Jun 2017
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Can I fit this alarm myself?
daniel harvey, york
The Yale Smart Home Alarms are classified as DIY alarms as there are no wires. All the accessories are wireless. You can install the alarm yourself but we do offer an installation service if needed.
Tom W, 24 May 2017
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I have cats, is this system suitable?
Annie, Basildon
The standard PIR motion detectors will detect any movement, including small pets. You can purchase additional Yale Easy Fit Pet PIR Motion Detector's for this kit or you may wish to consider an ERA Wireless Alarm which include pet friendly PIR's as standard.

Javaid H, 2 May 2017
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Does anyone know the actual size of the hub please?
Matt, Wirral
The hub is 114.3 x 114.3 x 25mm (HxWxD).
Tom W, 13 Apr 2017
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Hi, Does the system accept GSM sim? If not, then if the WiFi is disconnected how are the pics from camera transferred to mobile? Thanks
Manav, London
Pictures sent from the Yale Easy Fit PIR Camera are reliant on a WiFi connection. Without an internet connection, the alarm siren would still sound but you would not receive any form of notification via the Smartphone app.
Jonathan P, 10 Sep 2016
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If the alarm is triggered and siren sounds for 10 minutes and then stops, does the alarm then reset itself or does it remain off?
Sam Abraham, Hillsborough
The Alarm would remain armed and siren again if another PIR or door contact is triggered.
Tom W, 4 Dec 2018
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Can you link more than one smart hub together to extend range e.g. to a garage or are there range extenders for this system?
Richard, St Albans
Unfortunately only one hub can be activated at any one time. I can recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit, which has an 80 metre open field range.
Tom W, 29 Nov 2018
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When system is armed will the smoke detector alarm notifications be sent to my smartphone.
HARRY, ARMAGH
The Smoke Alarm would send the same push notification as any of the other accessories to your smart phone.
Tom W, 29 Nov 2018
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Will a cat opening an internal door activate a pet friendly sensor?
Rich, Bham
The Pet Friendly PIR would not be triggered by the cat, however it would be triggered by the opening of the door.
Tom W, 26 Nov 2018
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How are the door/ window sensors fitted - is there any screwing into windows/ doors required which could invalidate guarantees on composite doors?
Stewart, Thirsk
The Door Contact fixing kit comes with four 13mm screws which would secure the unit in place.
Tom W, 22 Nov 2018
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Is it possible to connect the ethernet cable to a powerline adaptor rather than directly to the router?
Andy, Glasgow
The Ethernet cable would have to be plugged directly into the router.
Tom W, 27 Oct 2018
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Is this system compatible with Alexa?
Sarah, Bristol
Unfortunately this system is not compatible with Alexa.
Tom W, 18 Oct 2018
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Can this alarm be setup to make 3 zones or any additional items be purchased to do this? I want to arm my house as suggested (Downstairs and as a whole depending on if I am in) but also my garage separately to the house. Can this be done?
Ben, Nottingham
The alarm system will only allow 2 zones to be set, all sensors with in a zone must be either active or in-active.
Phil R, 10 Oct 2018
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Can you please tell me whether the Yale smart alarms offer the same level or equivalent level of security as the Yale intruder series? They mention professional grade security whereas the smart ones just say anti jamming? Does this make the intruder series more secure in reality?
Kev, Bristol
As both units work on a very secure 868MHz frequency, both would be as secure as each other and they incorporate anti-jamming technology.
Tom W, 20 Aug 2018
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In the event the alarm is triggered do you get a phone notification or an email?
Anonymous, Shefford
You can choose how you wish to be alerted. Options include e-mail alerts as well as push notifications via your smart phone.
Tom W, 9 Jul 2018
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Can you add wireless outdoor cameras to this kit? If you can do you know if these cameras are disabled when you disable to main alarm?
Tim Goff, Bromley
Unfortunately external cameras are not available for this product. You may be interested in the ABUS Smartvest - Wireless SmartPhone Alarm Kit 1 and the ABUS TVAC 19100 WLAN Outdoor IP Camera which work together.
Tom W, 7 Jun 2018
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Do Yale make a pet-friendly easy fit camera?
Joanna Rowntree, London
Unfortunately, as of yet, it is only the PIR sensors that have the pet friendly functionality.
Tom W, 5 Apr 2018
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I want to turn on the alarm from the panel next to the exit door (which has a sensor).
Is it correct that if the door is open and I press the arm button on the panel the system will not arm (since the door is open to allow me to get out)?
How can I arm the system in this scenario? only with the app?
Francesco, London
As Standard the alarm would not arm, however you can 'Force Arm' the alarm by pressing the arm button a second consecutive time. You can also do this via the app but you would receive a warning notification to advise that the door was open.
Phil R, 13 Feb 2018
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If I have more than one alarm, example- two different properties with the same alarm, can I still use one smart phone app?
Chris , Whitby
The Yale Smartphone app only allows for one alarm to operated at any one time. It is possible to create 2 accounts but you would be required to log in/log out every time you want to switch from one system to the other.
Phil R, 24 Jan 2018
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Do I need a landline for this alarm? I just have a smart phone.
Rachael, Leeds
This smart alarm has no connectivity to a landline telephone. All communication is via the smart phone app.
Tom W, 23 Jan 2018
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Can I install a PIR or Door Contact in a bath room or can the humid air damage it
Darren lamb, Ash vale
A PIR or Door Contact would be fine in a bathroom as long as there is suitable ventilation.
Tom W, 8 Jan 2018
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Are additional window/door contact magnets available?
Jon, Surrey
Unfortunately spare parts are not available, you would have to purchase the full unit.
Tom W, 24 Nov 2017
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Is the Yale Smart Home Alarm compatible with other home smart technology (Smartthings, Nest, LightwaveRF, IFTTT, etc)? If not are there plans to integrate?
Steve Evans, Sheffield
The Yale alarm systems are only compatible with other Yale Smart products. As yet they cannot be used in conjunction with other domestic Smart systems.
Phil R, 24 Oct 2017
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I live in a old cottage that has internal and external solid stone walls that are 460mm thick. Will my external siren and PIR cameras etc still work with this type of wireless system or do I need a wired system for my house?
Luke Jones, Bristol
The normal wireless range is 30 meters but this would be reduced slightly due to the thickness of the walls in your home.
Phil R, 24 Oct 2017
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Does the system have a setting for an audible alert if one of the doors is opened even if the alarm is not set. Our old system used to sound a bleep when a door opened, useful to make sure that the grandchildren don't escape.
Peter Cooper, Southampton
This system will only give notification of alarm activations when the alarm armed and it is connected to the internet.
Phil R, 24 Oct 2017
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Will the alarm system trigger with cats moving around the house?
james john, Reading
Any motion in the house will trigger this unit. I would recommend the Yale Easy Fit Pet PIR Motion Detector in addition if you have any pets in the house.
Javaid H, 24 Oct 2017
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Does the system record video/stills in the event of the alarm triggering so that they can possibly be used for evidence at a later date? If yes, then how long does it record for and how long are the recordings kept for?
Dave
The camera can capture an image or record a 10 second video. The images or video can then be viewed on your SmartPhone using the Yale Smart Home Alarm App and stored on the device the app is used on.
Phil R, 24 Oct 2017
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What's the resolution of the PIR camera. Realistically what is the quality of the images taken? And do they work at night?
Christopher, Guildford
The camera provides a high quality 320 by 420 pixel image with a 15 meter range, including night vision.
Phil R, 24 Oct 2017
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Does this alarm beep when you set it so that you know that it's armed and have time to leave the house?
Sarah, Farnborough
Yes the system allows an exit and entry time to be set and will omit a tone during this period.
Phil R, 24 Oct 2017
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Is this alarm NACOSS approved?
Amit Kumar, Slough
Unfortunately this unit is not NACOSS approved.
Javaid H, 24 Oct 2017
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Is this alarm compatible with a Windows 10 phone?
Mike Taylor, Southport
This alarm is currently only compatible with iOS and Android devices.
John W, 24 Oct 2017
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On a Yale smart alarm can I disable the internal siren for testing purposes?
Angus, Macc
You can change the sound to low in the settings menu but you can't disable the siren.
Javaid H, 24 Oct 2017
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Is there a Yale app for Windows phones?
Paul Tucker, Chippenham
The Yale smart alarms are compatible with IOS and Android smart phones only. You could consider the ERA Invincible - Wireless SmartPhone Alarm which allows you to fit a Sim card with in the hub to send you alarm notifications to your mobile.
Phil R, 24 Oct 2017
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Can I use an additional Keypad for say the back door and use the same alarm code?
brian dick, Newtyle
You can buy an additional Yale Easy Fit Keypad. Each keypad is programmed with a code of your choice which can be the same code for each if you like.
John W, 24 Oct 2017
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Will this product work with the Yale Easy Fit 960H 2 Camera CCTV Kit? Also, will it work with the Yale EF-USB DVR CCTV? Does it need the alarm Link Adaptor to link the two systems together?
Matt, Edinburgh
Yes you can link the alarm and CCTV kits together but they will need the Yale CCTV Alarm Link USB Adaptor to do so.
John W, 24 Oct 2017
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Will my 5kg pet trigger this alarm, are the PIR sensors pet friendly that way?
Chris, Manchester
With the standard PIR sensors once movement is detected when the alarm is armed it will trigger the siren. You will need the Yale Easy Fit Pet PIR Motion Detector (3 pack) as these will only activate the alarm when larger movement is detected, pets below 20-25kg will not trigger the alarm making the sensors ideal for homes with small pets.
Phil R, 24 Oct 2017
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Can the system be operated without a phone?
Tom, Liverpool
Although the main control method with Yale Smart Home Alarms is with a smartphone via the Yale app, you can arm and disarm this by using the portable keypad which is included.
John W, 24 Oct 2017
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If the camera detected movement, would it set off the siren or just send a notification to the smartphone app?
Duncan, Reading
When the image camera is triggered it will alarm the siren and also send you an image through the Yale App.
Javaid H, 7 Aug 2017
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Does this work with Android smartphones?
Ash, London
This system is compatible with Smartphones with Android 4.2 or above operating systems.
Phil R, 17 May 2017
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Which is the newer system, Easy Fit Kit 3 or the SR-330? Which is best?
Andy b, Manchester
The SR-330 alarm kit is the most recent model and includes Yale's new Smart Living branding and an upgraded Wi-Fi control box. The alarm is controlled by your SmartPhone with exactly the same features and accessories as the Yale Easy Fit SmartPhone Alarm which is being phased out.
Phil R, 22 Feb 2017
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Can you add a second Image PIR sensor to have 2 sources of images from different rooms?
Nigel, Edinburgh
You can have up to 6 PIR Image Cameras added to the system, these can be selected from the accessories list at the point of order.
Phil R, 25 Jan 2017
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We use our back door as main entry and exit can I fit door contact and a pir camera in this room or just the pir camera?
William Harris, Maidstone
Both sensors could be fitted within the room, though depending on access/coverage either sensor alone would be sufficient.
Phil R, 3 Jan 2017
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Can you run system through a NVR to record images so you can view recorded data online?
paul, manchester
Unfortunately there is no constant record function or facility to connect the Yale Alarm Series to an NVR box. Once photos have been taken, they will be sent directly to your smartphone.
Tom W, 20 Dec 2016
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If the Yale Smart Home Alarm is triggered does it notify you via a phone call (like the older Yale alarms)?
Jeeten, Crawley
When the alarm is triggered you will receive an email and text alert notifying you of alarm activation. If you require a telephone call when the alarm is triggered you would need the Yale Easy Fit Telecommunicating Alarm.
Phil R, 22 Sep 2016
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Is there an RFID tag that can be used to arm / disarm the system from the remote keypad?
Richard Golden, North Weald
Unfortunately this system does not have an RFID Tag facility. I can recommend the ERA HomeGuard Smart Alarm Pro - Superior Kit which does include RFID tags as standard.
Tom W, 20 Aug 2018
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Can an external siren be added to the Yale SR-310 Smart Home Alarm at a later date?
Andrew, Bridgend
Unfortunately, we do not sell the external siren boxes separately. You would need to look at the Yale SR-320 Wireless Smart Alarm Kit.
Tom W, 30 Jul 2018
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What would happen if an intruder turned off the router in my house? Would the camera still take photos, and would I still receive these photos to the App?
Steve Oliver, Cheltenham
Without WiFi connection you will not receive pictures or notifications via the Yale App but the alarm siren would still sound when the alarm is triggered.
Steven T, 19 Dec 2017
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Is the Easy Fit PIR Video Camera pet friendly?
lin, Edinburgh
The Yale Easy Fit PIR Video Camera is not pet friendly and will trigger the alarm upon detection of any movement.
John W, 24 Oct 2017
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Is there a keyfob which can be used with the yale SR -330 Smart home alarm?
Kim, Sidcup
The Yale Easy Fit Keyfob is compatible with this alarm system.
Javaid H, 24 Oct 2017
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Does the door sensor contact chime when its been triggered?
Daniel, Fareham
The sensor itself does not omit any sound. It will just trigger the alarm siren once door contact has been broken.
John W, 24 Oct 2017
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Can you add keyfobs to fully arm and disarm certain zones?
Rick, St Neots
The Keyfob accessory can be added to your system and it can arm and disarm the alarm. The alarm will allow you to have 2 separate zones and these could be fully armed or dis-armed by the Keyfob if the zonal setting has been used.
Phil R, 24 Oct 2017
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If the alarm was set off, can I turn it off by phone if I'm away from the house ?
Sandie, Hemel Hempstead
Yes, providing you have an internet or data connection such as 3G, 4G or Wi-Fi you can control the alarm with your smartphone.
Phil R, 24 Oct 2017
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Is an annual maintenance contract available?
Vahe, London
One major advantage with the Yale Smart Home Alarms is there is no need for an annual maintenance contract. The only thing that needs maintaining is changing the batteries when power is low. Keep track of the battery life for each component via the app.
Javaid H, 30 May 2017
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Can this Yale security system be used to place the camera outdoors to detect movement?
Ali, Birmingham
The alarm system is designed for internal use only, the sensors have not been tested for performance outside where they are exposed to the elements. We do offer a range of CCTV Kits which are suitable for outdoor use should you wish to consider these.
Phil R, 19 Apr 2017
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Is there a wireless external camera/video which can be viewed in the app.
Andy, Salford
Unfortunately Yale do not manufacture external cameras for the Yale Smart Home Alarm systems. However if you are looking for external security I can recommend our Smart HD CCTV Kits.
Tom W, 28 Feb 2017
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If my wifi goes down, I understand that I won't receive a notification via the app, but will I still receive an sms?
alkesh patel, kent
This alarm system does not issue an SMS message for notification. The 'Text' alert that is referred to is a message sent via the Yale App. Without an internet connection you will not receive this. You may be interested in the ERA Invincible - Wireless SmartPhone Alarm which sends SMS text message alerts when the alarm is triggered.
Phil R, 8 Dec 2016
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Does it work with an iPad?
Robin, Edinburgh
The App is designed for an iPhone screen but is downloadable via an iPad providing the software is iOS 9.0 or above.
Javaid H, 6 Oct 2016
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Can I add third party sensors to the Yale Smart Home Alarm systems, for example a microwave sensor?
mark, reading
Unfortunately the Yale Smart Home Alarms are not compatible with 3rd party microwave presence sensors.
Tom W, 22 Aug 2016
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I read that the system only warns you of a break in with an email, not a push notification. Is this true? Do you have any plans to add this function?
Julian, Cheltenham
All the Yale SR-Smart Alarm Kits can either have push notification or email alert. You can customise settings in the Yale smartphone app.
Tom W, 11 Apr 2018
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I want to install the alarm in a new house that won't have wifi yet but will be adding wifi at a later date. Is it easy enough to pair the alarm with the newly installed wifi system when it has been installed?
gregor, glasgow
The alarm system comes with an Ethernet cable for you to connect the central hub to your broadband router. Once connected the hub will use Wifi to connect to each device synced to the system.
Phil R, 24 Oct 2017
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