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Questions & Answers (49)

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When the alarm is triggered and you are not home, can you switch the siren off via the Yale app?
Michael Faasen, LONDON
You can access all of the alarm settings and features via the Yale Smart Home Alarm App (available for iOS 9.0 and above or Android 4.2 and above). The system can be activated and deactivated using your SmartPhone.
Christian B, 2 May 2019
Was this helpful? 85
Can you swap out the motion sensors for pet friendly sensors? Would the normal sensors be ok for a cat?
Matthew Shephard, Kent
The sensors supplied as part of the system are not pet friendly so an animal would trigger the alarm if detected. Pet friendly sensors are available to purchase as an option.
Phil R, 2 May 2019
Was this helpful? 69
Which of your alarms are approved by insurance companies please. And are they rated by them in any way?
Lynn George, Berkhamsted
All our alarm systems are classed as self monitored and self installed alarms, however this does not make them any less reliable than a insurance approved system and you have the comfort of knowing there is no monthly subscriptions.
Tom W, 5 Jul 2019
Was this helpful? 72
whats to stop someone saying Alexa disarm or whatever through the leterbox?
Nick, Newport
Alexa will ask for a unique PIN which has been set by the user in order to arm/disarm.
Christian B, 26 May 2020
Was this helpful? 41
What?s the difference between this Yale Sync alarm and the other Yale SR series smart alarm? I can't seem to find anything obvious and would like to know which system to get.
Jamie Bourke, Pontefract
The Sync is the latest model by Yale, it has an extended 200 metre wireless range and is also compatible with Amazon Alexa and Philips Hue.
Tom W, 23 Dec 2019
Was this helpful? 58
I have just bought this item from you and having some issues with false alarms, i'll like to do some troubleshooting myself is there a way of turning off the siren so not to disturb the neighbours?
Aaron Smith, Folkestone
The siren can be deactivated in the learn mode setting which can be accessed via the Yale App.
Tom W, 25 Jun 2019
Was this helpful? 64
If internet connection is lost or interrupted can the alarm siren still be activated via the pir sensors?
J, Birmingham
If the internet connection is lost, the alarm will still activate and the siren sound as normal. However you will not be notified until an internet connection is re-established.
Christian B, 2 May 2019
Was this helpful? 66
If the IA-340 is set every day for 12 hours how long would the batteries last?
D White, Daventry
We advise that the batteries last for around 18-24 months on average.
Tom W, 20 Jun 2019
Was this helpful? 67
Is it OK to use rechargeable batteries in the components of a Yale wireless alarm system please?
Yale advise not to use re-chargeable batteries, quality alkaline batteries are recommended.
Tom W, 2 May 2019
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Can I add a second PIN pad at a back door?
Tony McCaffrey, Liverpool
A second key pad can be added at any time.
Tom W, 13 Jun 2019
Was this helpful? 54
Is there an alert to let you know when batteries need to be changed in any of the items?
Arran , Burgh heath
You will receive a notification via the app to advise if a component battery is running low.
Phil R, 9 Sep 2020
Was this helpful? 7
Can a second real siren box be added to the system?
Richard, Petersfield
Additional sirens are not available as an accessory for these alarm kits.
Phil R, 17 Jul 2020
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Can this alarm be operated/monitored by two smartphones? Could my partner and I access the system independently from our own phones?
Den, Morden
Multiple phones that have the app downloaded can share access to all the features.
Tom W, 24 Feb 2020
Was this helpful? 11
Can you part-arm just the door contacts and not the PIRs?
Mark, Croydon
You are in complete control of what accessories you add to the Part Arm feature.
Tom W, 9 Jan 2020
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Is there a flashing LED indicator on the outdoor siren box?
John, Newport
Outdoor siren has a flashing comfort indicator light.
Anne K, 18 Nov 2019
Was this helpful? 7
Which yale smoke alarm is compatible with this system?
Harry Deerin, Stirling
The Yale Sync Smoke Detector is compatible with this alarm system.
Christian B, 3 Sep 2019
Was this helpful? 15
If the alarm is triggered does it stop by itself after a set time or does it keep going until manually disarmed?
Vincent, London
If a component is triggered it would set the siren off for a short period of time, the time can be manually adjusted to suite your preference.
Tom W, 13 Aug 2019
Was this helpful? 31
Are any of the components from my existing Yale alarm system (easyfit) compatible with the smart hub??
Paul H, Bramhall
The Easyfit components are not compatible with the IA range of alarms. The components which are compatible are as follows.

Yale Intruder Door Contact , Yale Intruder PIR Motion Detector, Yale Intruder Keypad, Yale Alarm RFID Tag (Twin Pack), Yale Intruder Remote Keyfob, Yale Intruder Pet PIR Motion Detector.
Christian B, 4 Jun 2019
Was this helpful? 25
Where does the keyfob have to touch to disarm the alarm?

Also we have a lot of wifi issues with home automation, if there is an issue with the alarm is there a way of connecting a secondary hub?
Lloyd, Kidderminster
The key fob has buttons that can be used to arm, disarm or emergency trigger your alarm system from up to 200m away from the control panel. There is no secondary hub option, but you could consider the ERA HomeGuard Smart Alarm Pro - Premium Kit as it has the ability to send a text via a sim card instead of wifi if needed.
Ashley I, 28 May 2019
Was this helpful? 35
Can you set the alarm to come on with a timer?
Bob, London
The system cannot be customised with a timer option. It would need to be activated or de-activated manually.
Tom W, 2 May 2019
Was this helpful? 19
Does the Yale Sync Smart Home Alarm have a door "chime" feature that will let me know when the entry door is being opened for a delivery as an example ?
Jeff Shipton, Huntingdon
The system can be set to alert you in this manner when the door is opened.
Phil R, 8 Mar 2021
Was this helpful? 4
How do I arm and disarm using the key pad?
MrsWhittington, Brandon
The keypad is armed and dis-armed by entering a code.
Phil R, 25 Feb 2021
Was this helpful? 6
We have pvc sash windows that open inwards. Are the PIR sensors with the IA-330 system compatible with these windows.
Joe Barbera, Biggleswade
The PIR sensors respond to any motion when they are set, and would trigger the alarm if the window is opened.
Christian B, 24 Feb 2021
Was this helpful? 6
Will the PIR activate the alarm when the post drops through the letterbox?
Vincent F, High Wycombe
If the amount of movement is large enough to register and the alarm is armed it may trigger the alarm.
Phil R, 29 Jan 2021
Was this helpful? 6
Can I sound the siren remotely i.e. if my separate camera system detects motion and alerts me, can I then trigger the Yale alarm from my smartphone to activate the siren?
Martyn, Bristol
Yes you can remote activate the alarm using your smartphone.
Phil R, 19 Jan 2021
Was this helpful? 6
What is the likelihood that within the foreseeable future your free access to your server will become a subscription service. Are there any guarantees that it will not be say within 10 years of purchasing your system or some other time frame. I understand that it is possible for your server to go down from time to time but that is not the issue.
Peter, Eastleigh
These systems are all self monitored and are not connected to any third party, so for Yale to add a subscription service to these systems would be extremely unlikely.
Christian B, 29 Sep 2020
Was this helpful? 10
You advertise this alarm as being compatible with Google assistant, but in FAQ's you state it is not compatible. Which is correct?
Michelle de Jesus, Swansea
The Yale Sync alarm is now compatible with Google Assist.
Christian B, 24 Aug 2020
Was this helpful? 6
Are notifications that the alarm has been triggered only received by email? Or can we receive notification by a phone call/text message as well?
Farah, walsall
You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification Settings”.
Christian B, 10 Aug 2020
Was this helpful? 10
What method(s) can be used to attach door sensors to doors and frames?
John Hart, Truro
The door sensors are supplied with an adhesive pad and spacer to enable fixing.
Phil R, 10 Jul 2020
Was this helpful? 10
I intend to bring this alarm system in my country of origin in Philippines , do you think this alarm will work if I connected to my WiFi
Ernesto Velasquez, Plaistow uk
The alarm would work perfectly fine in the Philippines. Please be aware this unit has a UK based warranty.
Christian B, 8 Jun 2020
Was this helpful? 6
Could this be installed without WiFi to work as an alarm without sending me notifications? I?m getting WiFi I the future but would to install prior.
Any , Newcastle
WiFi would be needed to set up the system unfortunately as you would have to register the hub via the App.
Tom W, 3 Mar 2020
Was this helpful? 10
Is this system compatible with BT fibre FTTE?
J, Newcastle
BT fibre FTTE would be perfectly compatible.
Tom W, 2 Mar 2020
Was this helpful? 10
How many PIR sensors can be added in total onto the system?
Roman Trawicki, Hemel Hempstead
The alarm will accept up to 40 different components.
Anne K, 19 Nov 2019
Was this helpful? 10
Would this alarm work in European country?
The alarm would fully function as long as it was connected to WiFi , however the manufacturers warranty provided is not valid overseas.
Tom W, 18 Nov 2019
Was this helpful? 10
What camera will work with the Yale IA-340 Sync Smart Home Alarm?
Dana, wellingborough
While the IA-Sync range does not have a compatible internal camera, you can add a Yale CCTV system and share it on the same app.
Tom W, 13 Nov 2019
Was this helpful? 10
Could you tell me the main differences between the Yale Smart and Yale Sync products.
Kevin, Shaftsbury
The main differences are:-
The SR-320 has a 30 meter wireless range and you can add up to 20 components to the system.
The IA-320 has a 200 meter range and you can add up to 40 different components. You can also link the IA systems to Alexa.

Anne K, 11 Nov 2019
Was this helpful? 6
Does the Yale Sync alarm system support IFTTT?? We are looking for something that could turn our security cameras off when the alarm is deactivated.
Pete, Guildford
Unfortunately this model does not support IFTTT at present. However I can recommend the ERA HomeGuard Smart Alarm Pro - Junior Kit, which is compatible with Alexa, Google Assistant and Light Wave.
Tom W, 11 Oct 2019
Was this helpful? 14
What is the key difference between the IA 300 and SR 300 series alarms? Is the IA 300 series just a newer version that supports connection with Alexa?
Pete, Guildford
The main differences would be the compatibility of the IA 300 range with Alexa, Philip Hue and the 200 meter wireless range of the components.
Tom W, 24 Sep 2019
Was this helpful? 14
Can this system be used with google home assistant and also can the Yale conexis door lock be connected to it?
Mike Collis, Kent
Unfortunately it is not compatible with Google Home Assistant. The Yale Sync can be connected on the same app as other Yale products.
Tom W, 23 Sep 2019
Was this helpful? 10
Can the alarm be set so that only a) window / door sensors work and b) window / door sensors +PIR?
i.e. so that a night time humans wandering downstairs won't set off the alarm.
Duncan Robinson, Bexley
The Yale Sync alarms can be setup with 2 different zones, allowing you to have selected sensors unarmed during the night if needed.
Tom W, 9 Aug 2019
Was this helpful? 36
Can a video PIR be used with the IA330? - if so which one please ?
There is currently no PIR image camera available for the intruder range of Yale alarms. Alternatively you may want to consider either the Yale SR-320 Wireless Smart Alarm Kit or the Yale SR-340 Smart Home Alarm System as both the Yale Easy Fit PIR Video Camera and Yale Easy Fit PIR Image Camera are compatible for these systems.
Christian B, 10 Jun 2019
Was this helpful? 10
Can the 3-pack door contact set be used with the IA330?
The Yale IA systems are compatible with the Yale Intruder range of accessories. We sell these individually, the door contacts you need are Yale Intruder Door Contact.
Ashley I, 10 Jun 2019
Was this helpful? 10
Is the outside siren box battery powered? If so how long do the batteries last?
Martyn, Gloucester
The siren box is powered by four size D 1.5v batteries that last on average 18-24 months.
Ashley I, 28 May 2019
Was this helpful? 10
Will this work with Siri?
Scott, D
Siri could be used to open the Yale Smart Home App. However Siri could not be used to access and set any features of the alarm.
Christian B, 17 May 2019
Was this helpful? 10
Do you sell a tag for this alarm for setting and disarming this alarm instead of entering the code?
Dan , Plymouth
Key Tags are not currently available as an accessroy ,however we do sell the Yale Intruder Remote Keyfob.
Tom W, 5 Jul 2019
Was this helpful? 15
Does the hub require mains electric? I notice that the spec mentions a back up battery supply.
Graeme, Newbury
Mains power is required, the back up battery would be there as a precaution just in case you have a power cut.
Tom W, 3 Jul 2019
Was this helpful? 15
Does the system tell you when it has been armed? Does it tell you on entry to deactivate the alarm or bleep prior to alarm sounding please?
Jaz, Readiung
The system will show as armed or disarmed using the Yale Smart Home App. You are able to set an entry time delay on this alarm upon entering the property.
Christian B, 24 Jun 2019
Was this helpful? 11
We are renovating a house and will have an electrician, but can you hard wire all the sensors or are they battery powered only?
brett parker, Teddington
No wiring is required as the accessories are all battery powered.
Tom W, 2 May 2019
Was this helpful? 20
Can I use a home hub adapter to connect to the router, via my property electrical wiring. I currently use my free sat box this way to connect to the internet.
Michael Chapman, King's Lynn
Unfortunately this is not possible, the hub would have to be connected to your router via Ethernet cable
Tom W, 2 May 2019
Was this helpful? 22


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