Every so often, our security advisors are contacted by a member of the public who is unable to open an electronic safe that has run out of power. How you use the emergency power supply or a back-up key to access a safe varies by manufacturer, however Chubbsafes’ SecureLine video series give a clear an helpful overview of the process. To learn how to reset your safe’s PIN, or access a digital safe with flat batteries, these digital safe video guides will get you well on your way.

SecureLine Safes National Sales Manager, Steve Keogh said “We produced the ‘how to videos’ for two main reasons, to help consumers make the right decisions when considering what safe to purchase and to strengthen our after sales support service. The ‘how to videos’ will offer all our customers a support function that is accessible at their own convenience and will cover the main elements in operating and maintaining a SecureLine safe

SecureLine Professional Safes

1. How to open the SecureLine Professional Safe with the emergency power supply

2. How to change the batteries in the SecureLine Professional Safe

3. How to open the SecureLine Professional Safe using the factory PIN code

4. How to change the factory PIN code of the SecureLine Professional Safe

SecureLine Trend Safes

1. How to change the batteries in the SecureLine Trend Safe

2. How to open the SecureLine Trend Safe using the factory PIN code

3. How to open the SecureLine Trend Safe using the back-up override key

4. How to open the SecureLine Trend Safe with the emergency power supply

5. How to change the factory PIN codes of the SecureLine Trend Safe

The Safe Shop Customer Services Manager, Tracy Martlew said “We receive numerous calls asking how to change pin codes and batteries on all our safes and sometimes it can be difficult communicating this over the phone. This new range of ‘How to Videos’ from SecureLine Safes are a god send and will make it so much easier to explain”.

 

Share This Article

58 thoughts on “Secureline Safe Videos – Emergency Access & Power Guides

  • Elsie

    Thank you for spending some time to describe the terminlogy to the noobs!

    Reply
  • Teresa Warford

    We have a secureline key lock filing cabinate but with a recent office move some of the corner ( silver key pegs that hold the shelf up have gone missing are you able to send me some please?

    Many thanks

    Tereaa

    Reply
    • Anthony
      Anthony

      Hi Teresa,

      If you get in touch with our customer service team on 0800 432 0722 someone should be able to help you or at least point you in the right direction.

      Regards,
      Anthony

      Reply
  • Diana

    I have a small secureline cash safe well secured into my bedroom cupboard. The battery is completely flat. the lights dont even flash. There is only a star screw in between the digital pad and the thing you turn to open the safe. How do I open it now?

    Reply
    • Jonathan
      Jonathan

      Hi Diana,

      All safes arrive with an override in the event of battery failure. You will have either been provided with a backup key or your safe should have the provision to power the lock externally. Depending up on which model you have, you can plug in a 9v battery to the keypad or by plugging in an external battery holder that may have been provided you can power the lock, get into the safe and change the batteries.

      If you are still struggling, please get in touch with our customer service team on 0800 432 0722. We can provide you with instructions and check on the availability of spare parts if you have misplaced them.

      Kind regards

      Jonathan

      Reply
  • Tony Butcher

    Jonathan

    Help! Our secure line safe started beeping every 5 minutes a couple of weeks ago. Changed battery but still beeping, changed battery again for a new Duracell but still beeping! Any suggestions?

    Regards Tony

    Reply
    • Jonathan
      Jonathan

      Dear Tony,

      Like you, my first thought would be to change the batteries. When anything strange starts to happen, it is usually due to lack of power. Dependant on which model you have, there should be either a back up key or a back up power point to accept a 9v battery. Have you tried the back up?

      Once you are inside the safe you should follow the procedure to set a new code.

      If you still have no joy, then call our customer services department on 0800 432 0722. We should be able to point you in the right direction.

      Kind regards

      Jonathan

      Reply
      • Woody Williams

        My Secureline Pro S1 safe has started beeping regularly – single beep, several times a minute. I assumed it was a flat battery indicator so I replaced the battery and it still beeps. Also, the “on” button now takes ages to respond – you basically have to hold it in for a time and let go to turn the safe on. Original code still working – could there be another battery in there somewhere that needs changing?
        Don

        Reply
        • Anthony
          Anthony

          Hi Don,

          There is no second battery on your safe. If you call our customer services team on the number above someone might be able to help. Although I have to admit it does sound an odd issue if you have replaced your batteries.

          Regards,
          Anthony

          Reply
  • Laetitia

    Hi, emergency, emergency! the batteries of my safe are dead, i cannot find the emergency power kit! By any chance is there an accessory market i can get it from? I have a securityline safe. Professional. Thanks in advance for your feedback. L

    Reply
    • Jonathan
      Jonathan

      Dear Laetitia,

      I’m sorry to hear that you are having problems with your safe. The Emergency Power Kit can be supplied by Gunnebo, the UK distributor for SecureLine safes. You can contact their service department on 01902 874049.

      If you require anything further then please don’t hesitate to come back to me.

      Kind regards
      Jonathan

      Reply
  • Cam

    These safes are almost certain to have the batteries go flat then you can not get your stuff out unless you pay money to a safe expert to open it. What a terrible product.

    Reply
    • Anthony
      Anthony

      Hi Cam,

      These safes have either the option of a back-up override key or an external power supply so the problem you mention will not apply. There is always an alternative way to access these safes.

      Regards,
      Anthony

      Reply
  • Sean

    Hi
    My safe is accepting my code. The green light flashes but the knob won’t turn. Put new battery on out side, but still the same.
    Any suggestions on how to open it
    Thanks
    Sean

    Reply
    • Jonathan
      Jonathan

      Hi Sean,

      I’m sorry to hear that you are having problems with your safe.

      This does seem to be a strange problem. If the safe has new batteries and the safe seems to be accepting the code, then obviously the door should open.

      Is there anything on the inside that is perhaps jamming the lock bolt work?

      Please get in touch with our customer service team on 0800 432 0722 who will be happy to help or point you in the right direction.

      Kind regards

      Jonathan

      Reply
  • Anwar Gani

    Hi Jonathan,
    We have a safe (Secure Doc Office III SDO-3100E), we would like to change the code. How can we do it?

    Regards
    Anwar Gani

    Reply
    • Jonathan
      Jonathan

      Dear Anwar,

      I have just emailed a copy of the user guide to you. This will help you to change the code.

      Please let me know if you need anything further.

      Kind regards

      Jonathan

      Reply
  • Neels

    I was given a locked Secure Line Safe from a decommissioned building. Will it be possible to obtain a factory code to open the safe. I am willing to provide any information required to demonstrate this is a legitimate request.
    Neels

    Reply
    • Jonathan
      Jonathan

      Dear Neels,

      Unfortunately there is no code that is available to give out for these safes. Once the default code has been changed the factory code is obsolete.

      Some SecureLine models have a back up key to override the keypad. I assume you don’t have those?

      Because of the nature of this product it is not easily accessed without a code or key.

      You may need to contact a locksmith who could change the lock for you.

      Kind regards

      Jonathan

      Reply
  • Tracey

    Hi, I have a Secureline Secure Safe and want to change the 4 digit code. I can’t download a manual – can you help please?

    Reply
    • Jonathan
      Jonathan

      Dear Tracey,

      The process to change the code is different per model. Do you know which model you have?

      I have emailed you copies of instructions for both the PS2 and Trend series, which were two of the more popular models.

      Please let me know if you need instructions for anything else.

      Kind regards

      Jonathan

      Reply
  • Fortunatas

    Hi

    I have an opened SecureLine BL-23E safe (with the locks extended preventing closing the doors) and have no code previously entered (gone with the employee that left the company four years ago). Is it possible to change (reset) to factory defaults etc or there is no use now from the safe and it is just the metal box.

    Best regards
    Fortunatas

    Reply
    • Jonathan
      Jonathan

      Dear Fortunatas,

      The code can be re-set by pressing the reset button on the inside of the safe (located above the battery compartment). Once you have pressed this button a yellow light will illuminate. Enter a new code between 3-8 digits followed by the ‘A’ or ‘B’ button.

      By following these steps, you should be able to set and use a new code.

      I hope that this helps. I will email you a copy of the user guide for you to keep.

      If you need anything further then please do not hesitate to come back to me.

      Kind regards

      Jonathan

      Reply
      • Fortunatas

        Thank you, Jonathan! Everything worked just fine!
        Best regards
        Fortunatas

        Reply
      • Ludi de Klerk

        Hi Jonathan,
        I have a secureline safe that I inherited from a family friend, managed to get it working some time ago but it refuses to open for me now. The keypad layout differs from anything that I can find on your site. It comprises four rows: 1 2 3
        4 5 6
        7 8 9
        A 0 B
        Should I press either A or B before or after entering the code?

        From the images on your Australian site it looks like a B-25 K/E

        Your help will be appreciated.

        Reply
        • Jonathan
          Jonathan

          Dear Ludi,

          After entering your code, you can press either A or B to open the safe.

          I have emailed the user guide for the safe to you.

          If you need anything further than please do not hesitate to get in touch.

          Kind regards

          Jonathan

          Reply
  • Tony

    Hi Jonathan,
    We have a bl 23e whose batteries have gone dead. How do I reopen it? Haven’t got the manual. We’ve had it a good few years now.
    Appreciate your help.

    Reply
    • Jonathan
      Jonathan

      Dear Tony,

      Thank you for your message.

      As requested I have emailed the manual to you.

      Please let me know if you need anything further.

      Kind regards

      Jonathan

      Reply
  • Lynne

    I have a Secureline safe and the key has broken whilst in the lock. Is there anyway of getting the broken keg out?
    Kind regards
    Lynne

    Reply
    • Jonathan
      Jonathan

      Dear Lynne,

      I’m sorry to hear you’re having problems. With the key broken in the lock you are going to need to find a certified locksmith in your local area.

      The locksmith is likely to repair or replace the lock.

      Kind regards

      Jonathan

      Reply
  • Joyce Brown

    I have just inherited an S2 safe with a house that I have bought. I tried to change the code as per the manual that the previous owners left for me. I entered the standard access code 123456 then entered my new code. As per the manual I didn’t close the door while I checked it out. Now the bolts have closed and it won’t accept what I put in as my new code so I cant get them to retract. Help please! How can I retract the bolts and try again to reset the code. There is nothing that I can see inside or outside of the safe to allow me to reset anything.
    regards
    Joyce

    Reply
    • Jonathan
      Jonathan

      Dear Joyce,

      I’m sorry to hear that you have having some problems.

      It sounds as though you are doing everything correctly. If the safe is not accepting the new code, maybe the standard access code is still active.

      We would advise changing the batteries to a good quality alkaline battery to ensure the safe has enough power to operate.

      Follow the instructions again for changing the code. Press ON, Press P, enter 123456 followed by a new code which you must repeat in order to register.

      To open the safe press ON, then enter your new code.

      I hope this helps but do let us know if you still require assistance.

      Kind regards

      Jonathan

      Reply
  • Richard Collins

    Hi Jonathan
    I have a secure line professional which started beeping so I replaced the battery – but it is still beeping, say every couple of minutes
    Any suggestions?
    Kind regards
    Richard

    Reply
    • Jonathan
      Jonathan

      Hi Richard,

      I’m not sure what this could be. The beeping would normally indicate low battery but new batteries should have sorted that.

      There may be a fault with the safe in some way. You may find that the manufacturer can help with this by calling them on 01902 455111.

      Kind regards

      Jonathan

      Reply
  • Hildur

    Hi I have a securline safe. I can not open it and it always comes up wiht E-Bar on the screen .
    What does that mean??

    Reply
    • Jonathan
      Jonathan

      Dear Hildur,

      The ‘E-Bar’ message is usually an indication of a fault with the lock unfortunately.

      The SecureLine safes have not been sold for a while now, so there is a chance that your safe is out of warranty.

      A locksmith in your local area may be able to get in to the safe for you or you could speak to the people where you purchased the safe to see if they can recommend a solution.

      Please let me know if we can be of any further assistance.

      Kind regards

      Jonathan

      Reply
  • bob wootton

    hi i have a secureline safe,
    unfortunately I have misplaced the key, serial number is AP080600905,
    how much would a replacement key cost me.

    Reply
    • Jonathan
      Jonathan

      Dear Bob,

      It’s quite tricky with back up keys as you are supplied with 2 and spare ones are hard to come by.

      You may need to contact a local locksmith as they are not readily available to order.

      Kind regards

      Jonathan

      Reply
  • James Govan

    How do you change the batteries on a large secureline safe? approx 600 cm high

    Reply
    • Jonathan
      Jonathan

      Dear James,

      The batteries are changed on the inside of the safe with the Secureline safes.

      To open the safe after the batteries have ran out, you will either need to open the safe with an override key, plug in an external power pack or attach a 9v battery to the keypad. The override function used would be dependant to the model type.

      Kind regards

      Jonathan

      Reply
  • Jo

    How do I change the code on a secureline Secure Safe and trend I & II

    I have the manual which explains how to change the factory settings but not to change a code used by a previous person.

    Reply
    • Jonathan
      Jonathan

      Hi Jo,

      Please see details of how to do this below. Please note that the safe door has to be open to do this…

      Changing the 1st access code
      Note: this can only been done when the safe is
      unlocked and the door is open.
      1. Press button: * * 1. The LCD display will show
      “-PROG-” and “-CODE-”.
      2. Enter now your personal 6-digit code. The LCD
      display will show “-GOOD-”, when the new
      code is stored correctly.
      3. DO NOT CLOSE THE DOOR YET!; test the new
      code before closing the safe.

      I hope this helps but please get in touch if you need anything further.

      Kind regards

      Jonathan

      Reply
  • Saima Khan

    How do you know when the battery is due to be replaced?
    Is there a warning sound? Ours sometimes shows -SL- on the display…..

    Reply
    • Jonathan
      Jonathan

      Hi Saima,

      The safe should give a warning when the battery is running low. This will either be a beep or a red light depending on which model you have.

      Once the warning is given, simply change the batteries as soon as you can.

      Kind regards

      Jonathan

      Reply
  • Colin

    I changed batteries in my safe put code in it accepts code but won’t open and screen reads open then no noise then the word e-bar appears on screen

    Reply
    • Jonathan
      Jonathan

      Hi Colin,

      The ‘e-bar’ message in the display indicates that there is a fault with the safe.

      You may need to contact a locksmith if you are locked out. They may be able to repair the safe for you.

      Kind regards

      Jonathan

      Reply
  • Lilly

    I have a secureline safe, key only operated. The key is no longer turning and I am unable to open the safe, can you please provide some troubleshooting ideas! Thank you

    Reply
    • Jonathan
      Jonathan

      Hi Lilly,

      The lock may have developed a fault and therefore will require a locksmiths attention.

      You could try to lubricate the lock to see if that makes a difference.

      Kind regards

      Jonathan

      Reply
  • Ed

    Hi,
    My Safe Battery died. I replaced it. the Safe still beeps and won’t open. i have to keep attaching a battery to the auxiliary connection.
    Can you help?

    Reply
    • Jonathan
      Jonathan

      Hi Ed,

      I’m sorry that you are having problems with your safe.

      The safe may have developed a fault and may require the attention of a locksmith.

      They may be able to repair the safe for you.

      Kind regards

      Jonathan

      Reply
  • Marie

    Hello !

    I’m french, and i work for in the office of a collectivity in France. Actually, we have a safe Trend I or II, and unfortunately we have a problem with. The safe doesn’t open, and it displays “E-BAR”. We tried to use our key for emergency, but it still doesn’t work and now the safe is “beeping” every 5 seconds… Can you help us ? I apologize for my english.

    Thank you,

    Marie

    Reply
    • Jonathan
      Jonathan

      Hi Marie,

      I’m sorry to hear that you are having problems. We are familiar with the “E-BAR” in the display which unfortunately means that there is a fault with the lock.

      You may need to contact a locksmith so that they can open the safe for you.

      Kind regards

      Jonathan

      Reply
  • Andy

    Hi I have just got a 2nd hand Secureline Trend series safe , which came with the emergency key , thanks to your setting pin instructions I have now managed to set it back to the factory setting but i’m getting the “E Bar “message appear after it has said open.
    Reading here I’m assuming its a fault with the lock , but will it be ok to continue using it with just the key?
    Will i need the battery pack and plug in lead for future use , as it didn’t come with it
    Also could you email me the operating guide please
    Many thanks Andy

    Reply
    • Jonathan
      Jonathan

      Hi Andy,

      You are correct. The ‘E-Bar’ message shows because there is a fault with the lock. Unfortunately, unless a safe engineer repairs the safe, you will not be able to operate it via the keypad. The plug in lead and battery pack are designed to provide emergency power to the lock in case the batteries fail.

      You should still be able to operate the safe using the key. You can find a copy of the user guide here.

      Please let us know if you require any further assistance.

      Kind regards

      Jonathan

      Reply
  • SB

    Hi, we used the secureline trend safe for a number of years but have lost the keys and the now the lock wont open. Is it possible to order new keys if I provide the serial number on the case? Can you advise on costs? Thanks for your help! regards

    Reply
    • Jonathan
      Jonathan

      Unfortunately, we do not stock any spare keys for safes. You could contact a local locksmith or try contacting Gunnebo, the manufacturer of these safes.

      Hopefully they will be able to help you.

      Kind regards

      Jonathan

      Reply
  • Phil Jones

    I have a secureline electronic safe b-25e.

    When i enter the code an amber and red lighr illuminate but i cannot open the door. Any advice and do you have a user manual you could send me please

    Reply

Leave a comment

Your email address will not be published. Required fields are marked *