Delivery & Installation

UK Mainland Delivery

Delivery Van

Lightweight Items (under 100kgs)

Lighter items are delivered by selected couriers and dropped off at your door.

Saver Delivery

FREE drop-off service mostly delivering in 2-5 days (Mon-Fri).

Next Day Delivery

FREE drop-off service delivering next day (Mon-Fri) between 8am
and 6pm. Order by 1pm to receive the next day.

Flexi Delivery

FREE drop-off service delivering on a day of your choice (Mon-Fri)
between 8am and 6pm.

Weekend Delivery

Drop-off service delivering on Saturday or Sunday between 8am
and 6pm. Order by 1pm on Friday.

Delivery Lorry

Heavy Items (over 100kgs)

Heavier items can't just be dropped off, we use experienced professionals to carefully deliver your items in place.

Saver Plus Delivery

Discounted drop-off delivery service mostly delivering in 2-5 days (Mon-Fri) for heavy items under 200kgs. Receive a discount on your order with this service.

Position Delivery

FREE specialist service for positioning your item on the ground floor or upper floor via a lift, mostly delivering in 5-10 working days. Some products include delivery via stairs as an option - check the individual product pages.

Delivery & Install

Specialist service where the item is bolted down to the ground by professionals. Some products include delivery via stairs as an option - check the individual product pages.

TelephoneWith all heavy items we phone you to agree a delivery date so you know exactly when it will arrive.

Delivery options do not apply to all products - PLEASE CHECK INDIVIDUAL PRODUCT PAGES FOR AVAILABILITY AND DELIVERY TIMES.

Extremities & Offshore Delivery

Delivery Van

Lightweight Items (under 100kgs)

Lighter items are delivered by selected couriers and dropped off at your door.

  • Scottish Highlands Delivery
  • Isle of Wight Delivery
  • Isle of Man Delivery
  • Isles of Scilly Delivery
  • Scottish Islands Delivery
  • Northern Ireland Delivery
  • Republic of Ireland Delivery
  • Guernsey Delivery
  • Jersey Delivery
  • Europe Delivery
Delivery Lorry

Heavy Items (over 100kgs)

Heavier items can't just be dropped off, we use experienced professionals to carefully deliver your items in place.

We currently offer delivery of heavy items to extremities and offshore locations via quotation. You can quickly obtain a quote using our online international delivery quote form.

Delivery options do not apply to all products - PLEASE CHECK INDIVIDUAL PRODUCT PAGES FOR AVAILABILITY AND DELIVERY TIMES.

Delivery FAQ

Where do you deliver to and what are the costs?

Standard delivery is free to UK mainland addresses. We deliver to most areas in the UK, Republic of Ireland and Europe, although some locations and courier availability can restrict our service. We may charge a fee to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man may incur an extra charge.

A few delivery rules!

We deliver small or lightweight items (under 100kgs) to your doorstep only. For heavy items (above 100kgs), you get our free Position Delivery service. This includes bringing the item indoors and placing it where you'd like - as long as there's no more than one step on the delivery route. If there's lift access, this also includes basements and upper floors.

Additional charges for delivery via steps or stairs

Got more than one step? We can quote for these at the time of order. For some items, we may need to come out and conduct a free delivery survey.

Failed delivery

If we're unable to deliver, usually because of incorrect delivery instructions, we charge an additional 10% of the purchase price.

Call us first

If you have any concerns, call us on 0800 432 0722 and we'll happily advise you.

Which courier do you use?

Our products are all shapes, weights and sizes so we use a wide range of couriers to suit.

Can I track my order?

Use the Track Order link at the top of every page. You'll need your order number plus the email address you used when placing your order.

Will I need to sign for delivery?

Yes. All deliveries require a signature on delivery.

When will my delivery arrive?

For heavy items (over 100kgs), our courier will call you several days in advance to arrange a delivery date.

What time will my delivery be?

Delivery will usually take place between 9am and 6pm. On selected smaller items where you see this icon, you'll get a text message indicating a one-hour delivery window.

What if I'm not in when you deliver?

For small or lightweight items (under 100kgs) deliveries will usually be made Monday to Friday, between 9am and 6pm. If you are not available each time an attempt is made our courier will leave a card at the delivery address confirming they have tried to deliver. Follow the instructions on the card to rearrange delivery or to collect your item(s) from the courier depot.

For heavy items (over 100kgs) our courier will contact you by telephone several days in advance to arrange a suitable delivery date. Once agreed if you find you will be unable to meet the agreed date please contact us so that we can arrange a new delivery date. Failure to inform us of any changes will result in an failed delivery charge.

Does my order have to be delivered to my billing address?

We can deliver your order to any address such as your work address but we will require your billing address during the order process.

Do you deliver to multiple addresses?

If you would like to have items sent to separate addresses, please complete a separate order for each address.

What if my delivery is damaged?

If your delivery is damaged in transit, please contact us within 24 hours on 0800 432 0722, so that we can report this to the courier and arrange for a replacement.

What are 'Special Order' delivery Items?

Very large or very heavy safes (over 1000kgs) are generally available only as a Special Order and can take up to 5-6 weeks to be ready for delivery. We will contact you by telephone once your order is ready for dispatch so that we can arrange a suitable delivery date.

What are 'Made to Order' delivery items?

Our range of Probe Lockers are "Made to Order" and take up to 3 weeks to be manufactured and delivered from the date of order. We will contact you by telephone once your order is ready for dispatch so that we can arrange a suitable delivery date.

What if I need to return my order?

No problem at all. To get a refund, you’ll need to contact us and ask for a Customer Return Authorization (CRA) number within 14 days of the delivery date. For more info on our returns, either see our Terms & Conditions or click here.

Installation FAQ

Do I need to get my safe installed?

Many safes need to be installed either on a DIY basis or by a professional, especially if it comes with pre-drilled holes. Have a look at the product info.

How much does installation cost?

Although our prices don't include installation, we do offer an optional professional installation service, which you can select at point of sale. This is usually chargeable, but you get it free with selected Chubbsafes and large Eurograde safes. Read the product page for more specific info. Feel free to arrange your own installation too. Just make sure you read the installation instructions included with your safe first.

Please note
To meet the manufacturer's recommended Cash Rating, your insurer may insist on the safe being installed by a qualified installer. Please check with your insurer.

What does the installation service include?

When we deliver your safe, we will bring it inside your building and bolt it to the floor for you. You can have it installed wherever you like as long as there's adequate access, and no more than one step on the delivery route.

We can also install your safe to upper or lower floors accessed via stairs, or providing there's lift access that can take the weight. But please contact us with the specific information first.

If you'd like wall installation, you must first remove the skirting board and any other obstructions. (See 'Can safes be bolted to a wall?' for more info.)

Can I install my own safe?

Absolutely. But please check with your insurer first. Some insurance companies insist that a qualified safe engineer installs the safe.

Installing your own safe

Our safes (excluding gun safes) usually include Anchor Bolts. These are designed to secure a safe to a solid surface. You can replace them with longer/thicker bolts if you want, but check the hole diameter first to ensure they fit. The bolts supplied are normally (but not always) around 75mm in length, and 10/12mm in diameter.

You'll need a good drill (not cordless) and the correct size heavy-duty masonry drill bit, usually 10-12mm diameter.

Make a template so you know where to drill the holes. We recommend cutting a section of the safe box to match the size of the safe, and make holes in the cardboard to match the hole positions on the safe. Use the template to mark where your drilling points should be with a marker pen.

You might need to get a friend to help you, depending on how big or heavy your safe is.

Finally, never drill holes in the safe. This will compromise the security and invalidate your warranty.

Can safes be bolted to the floor?

Yes, unless you have under-floor heating (see Chemical Installation below). All security safes and selected fire safes come with pre-drilled holes in the base specifically for floor installation.

Most safes are supplied with Anchor Bolts. These are designed to be used with a solid surface such as concrete or brick. Solid wood such as floor joists are also fine, but you'll need to get some heavy-duty wood screws.

Floor boards (unless fixing into the joist) are not strong/thick enough. If you don't have a solid floor surface, consider a Chemical Installation or Wall Installation.

Chemical Installation

This involves using an industrial strength adhesive. As it's a relatively new type of installation, we recommend checking with your insurance company beforehand. It's also worth noting that you probably won't be able to take your safe with you if you move house, as moving it could seriously damage the floor. For more info, call us.

Can safes be bolted to a wall?

Some security safes and fire safes include pre-drilled holes in the back for attaching to a wall. But the wall must be solid, for example, an exterior brick wall. Do not install a safe to a stud wall.

First remove a section of the skirting board so that the safe can be fitted flush to the wall. If there's a space between the safe and the wall, it's easy to pry the safe from the wall, so always make it flush.