Delivery & Installation

Standard delivery is free to most UK mainland addresses. We deliver to most areas in the UK, Republic of Ireland and Europe, although some locations and courier availability can restrict our service. We may charge a fee to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

We deliver small or lightweight items (under 60kgs) to your doorstep only. For heavy items (above 60kgs), we offer a Position Delivery service (prices indicated on product page). This includes bringing the item indoors and placing it where you'd like - as long as there's no more than one step on the delivery route. If there's lift access, this also includes basements and upper floors.

Got more than one step? We can quote for these at the time of order. For some items, we may need to come out and conduct a free delivery survey.

If we're unable to deliver, usually because of incorrect delivery instructions, we charge an additional 10% of the purchase price.

If you have any concerns, call us on 0800 432 0722 and we'll happily advise you.

Our products are all shapes, weights and sizes so we use a wide range of couriers to suit.

Use the Track Order link at the top of every page. You'll need your order number plus the email address you used when placing your order.

Yes. All deliveries require a signature on delivery.

Delivery will usually take place between 9am and 6pm. On selected smaller items where you see this icon

For small or lightweight items (under 60kgs) deliveries will usually be made Monday to Friday, between 9am and 6pm. If you are not available each time an attempt is made our courier will leave a card at the delivery address confirming they have tried to deliver. Follow the instructions on the card to rearrange delivery or to collect your item(s) from the courier depot. Please note that some couriers will return an item to sender if delivery fails on numerous occasions and may charge for a re-delivery attempt.

For heavy items (over 60kgs) our courier will contact you by telephone several days in advance to arrange a suitable delivery date. Once agreed if you find you will be unable to meet the agreed date please contact us within a minimum of 24hrs before the agreed date, so that we can arrange a new delivery date. Failure to inform us of any changes will result in an failed delivery charge.

We can deliver your order to any address such as your work address but we will require your billing address during the order process.

If you would like to have items sent to separate addresses, please complete a separate order for each address.

If your delivery is damaged in transit, please contact us within 48 hours on 0800 432 0722, so that we can report this to the courier and arrange for a replacement.

Very large or very heavy safes (over 1000kgs) are generally available only as a Special Order and can take up to 5-6 weeks to be ready for delivery. We will contact you by telephone once your order is ready for dispatch so that we can arrange a suitable delivery date.

Some of our product ranges are "Made to Order" and take up to 3 weeks to be manufactured and delivered from the date of order. We will contact you by telephone once your order is ready for dispatch so that we can arrange a suitable delivery date.

No problem at all. To get a refund, you’ll need to contact us and ask for a Customer Return Authorization (CRA) number, the item will need to be returned within 14 days of the delivery date. For more info on our returns, either see our Terms & Conditions or click here.

Many safes need to be installed either on a DIY basis or by a professional, especially if it comes with pre-drilled holes. Have a look at the product info.

Although our prices don't include installation, we do offer an optional professional installation service, which you can select at point of sale. This is usually chargeable, read the product page for more specific info. Feel free to arrange your own installation too. Just make sure you read the installation instructions included with your safe first.

Please note
To meet the manufacturer's recommended Cash Rating, your insurer may insist on the safe being installed by a qualified installer. Please check with your insurer.

When we deliver your safe, we will bring it inside your building and bolt it to the floor for you. You can have it installed wherever you like as long as there's adequate access, and no more than one step on the delivery route.

We can also install your safe to upper or lower floors accessed via stairs, or providing there's lift access that can take the weight. But please contact us with the specific information first.

If you'd like wall installation, you must first remove the skirting board and any other obstructions. (See 'Can safes be bolted to a wall?' for more info.)

Absolutely. But please check with your insurer first. Some insurance companies insist that a qualified safe engineer installs the safe.

Our safes (excluding gun safes) usually include Anchor Bolts. These are designed to secure a safe to a solid surface. You can replace them with longer/thicker bolts if you want, but check the hole diameter first to ensure they fit. The bolts supplied are normally (but not always) around 75mm in length, and 10/12mm in diameter.

Yes, unless you have under-floor heating (see Chemical Installation below). All security safes and selected fire safes come with pre-drilled holes in the base specifically for floor installation.

Most safes are supplied with Anchor Bolts. These are designed to be used with a solid surface such as concrete or brick. Solid wood such as floor joists are also fine, but you'll need to get some heavy-duty wood screws.

Floor boards (unless fixing into the joist) are not strong/thick enough. If you don't have a solid floor surface, consider a Chemical Installation or Wall Installation.

This involves using an industrial strength adhesive. As it's a relatively new type of installation, we recommend checking with your insurance company beforehand. It's also worth noting that you probably won't be able to take your safe with you if you move house, as moving it could seriously damage the floor. For more info, call us.

Some security safes and fire safes include pre-drilled holes in the back for attaching to a wall. But the wall must be solid, for example, an exterior brick wall. Do not install a safe to a stud wall.

First remove a section of the skirting board so that the safe can be fitted flush to the wall. If there's a space between the safe and the wall, it's easy to pry the safe from the wall, so always make it flush.