Help Centre

Terms & Conditions
1 Strand Street West


1. Acceptance of Terms

1.1. By using The Safe Shop Ltd website,, you agree to these terms of use. If you do not agree to these terms, you may not use this site. The Safe Shop Ltd reserves the right, at any time, to modify, alter, or update these terms of use, product prices and product information and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Your placement of an order indicates your acceptance of these terms and conditions.

2. Stock availability

2.1. All stock is subject to availability.

2.2. Stock not supplied will not be charged for and we will refund you any part of the goods already paid for.

2.3. If we are out of stock we will make every attempt to contact you within forty eight (48) hours providing we have correct contact details on your order.

3. Manufacturer's Warranty

3.1. Manufacturer's warranties vary on each product.

3.2. Manufacturer information is subject to change without notice.

3.3. If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

4. Order Acceptance

4.1. All orders sent to The Safe Shop Ltd are only accepted when you receive confirmation of receipt of your order, but only on the condition that The Safe Shop Ltd may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so.

4.2. The Safe Shop Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, The Safe Shop Ltd accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases The Safe Shop Ltd will not process any payment or will immediately refund any payment made in full.

4.3. All orders placed over £1,000.00 ( UK ) may require additional verification before the order is accepted.

4.4. All product prices are displayed both inclusive and exclusive of VAT at 20%.

5. Payment

5.1. For payment by credit/debit card, we only accept recognized credit/debit cards as indicated on our web site FAQs.

5.2. Credit terms may be applied for and may be granted at the discretion of The Safe Shop Ltd.

5.3. For credit applications we may make a search with a credit reference agency, which may keep a record of that search and may share that information with other businesses. We may also make enquiries about the Principal Directors with a Credit Reference Agency.

5.4. If credit is granted, credit terms will be strictly net on receipt of invoice.

5.5. If Credit terms are not granted by The Safe Shop Ltd, all orders placed will be on a payment-with-order basis.

5.6. If the Customer fails to pay invoices within the period of Credit set, The Safe Shop Ltd reserves the right to hold shipment of any further orders until payment has been received.

5.7. If the Customer fails to pay any sum when due or fails to perform under this or any other agreement with The Safe Shop Ltd, after 7 days Notice, The Safe Shop Ltd shall be entitled to interest on the amount due at Barclays Bank's base rate plus 5%, per calendar month.

5.8. Interest will be calculated from the due date, and The Safe Shop Ltd is entitled to recover all extra expenses incurred including legal fees and cost of collection.

5.9. Extended credit terms may be available on receipt of written application.

6. Delivery

6.1. The Safe Shop Ltd shall deliver your order via our chosen carrier. All prices quoted on our Web site include our Free Standard Delivery Service.

6.2. The Free Standard Delivery Service is available Monday to Friday during office hours, delivering to your building entrance on lightweight items and to a ground floor location or an upper floor location with access via a lift on heavy items. A delivery charge may be incurred on certain orders where the delivery route includes stairs.

6.3. Special delivery services may be available as a delivery option and may be subject to a charge as indicated on our Web site.

6.4. Expected delivery dates may be given for an order and are given as a guide only. The Safe Shop Ltd cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.

6.5. Free delivery is only available to UK mainland addresses. Additional services are available to Extremities, UK Offshore and International addresses at an additional cost.

6.6. A signature will be required to accept delivery and this signature will be used as proof that the delivery was accepted in its delivered condition. Any damage caused in transit must be reported within 24 hours of delivery to our customer services team and by telephone only on 01772 730 320. Failure to report damage in transit after this period will result in any claim being void.

6.7. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.

An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors. If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.

7. Installation

7.1. Items sold by The Safe Shop Ltd may require installation according to the manufacturer's instructions in order to meet the manufacturer's specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer's responsibility to ensure the product is installed appropriately.

7.2. In all cases it is the buyer's responsibility to ensure that floor loading restrictions are adhered to. The Safe Shop Ltd will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.

7.3. The Safe Shop Ltd offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. The Safe Shop Ltd will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.

7.4. If you choose to use our installation service the delivery route and installation location must be free of obstructions, allowing easy access for our engineer. If a wall installation is required you must remove skirting boards and any other obstructions prior to installation. Failure to adhere to these instructions may result in an aborted installation.

7.5. In the event of an aborted installation the installation charge will NOT be refunded.

8. Returns Policy

8.1. Purchases may be returned to the company for a refund in the following manner:

8.2. Before returning any item, the buyer must contact The Safe Shop Ltd and obtain a Customer Return Authorization (CRA) number within fourteen (14) days of the delivery date.

8.3. No returns will be accepted without a CRA number.


8.5. In order to receive a refund, your purchase must be returned in "as-new" condition, with original packaging and with all manuals and accessories.

8.6. You will receive a refund excluding the original delivery charge.

8.7. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.

8.8. Exclusions to the Returns Policy: "made to order" items which include keyed alike locks, cut keys and lockers are not covered by our Returns Policy. We are unable to provide any return period on "made to order" items.

8.9. Exclusions to the Returns Policy: "bespoke" items which include products that have been specifically modified from standard specification are not covered by our Returns Policy. We are unable to provide any return period on "bespoke" items.

9. Service, Support and Complaints

9.1. The Safe Shop Ltd provides a Customer Support Line telephone number and Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.

9.2. We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed about progress.

10. Disclaimers and Limitations on The Safe Shop Ltd



11. External Sites

11.1. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). The Safe Shop Ltd is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links, content or transactions.

12. Copyright

12.1. This site is owned and operated by The Safe Shop Ltd, unless otherwise specified all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to The Safe Shop Ltd or its licensors.

12.2. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with The Safe Shop Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of The Safe Shop Ltd is strictly prohibited.

13. Trademarks

13.1. The Safe Shop Ltd are the registered owners of the trade marks The Safe Shop ®, the safe shop ®, THESAFESHOP ® and thesafeshop ® in Great Britain and Northern Ireland. Any unauthorised use of a mark which is identical with, or similar to, our trade marks represents a trade mark infringement in accordance with the Trade Marks Act 1994. Any infringement on our trade marks will be referred to our solicitors with instruction to commence immediate legal proceedings.

13.2. Additional trademarks, service marks, and trade names (collectively the "marks") are proprietary to The Safe Shop Ltd or other respective owners that have granted The Safe Shop Ltd the right and license to use such marks.

14. Jurisdictions and Venue

14.1. You agree that, any dispute between our parties will be, governed by the laws of England , without regard to its conflict of law principles.

14.2. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on The Safe Shop Ltd web-site shall be an appropriate court located in England.

15. Privacy Policy

15.1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

15.2. This privacy statement covers the Web site because this Web site wants to disclose its information practices and demonstrate its commitment to your privacy.

If you have questions or concerns regarding this statement please contact us.

15.3. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card.

We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

At the time of ordering you may also subscribe to our email newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe and the option not to receive our newsletter. Please see the point 15.4. below regarding opting-out of promotional communications.

15.4. We will not email you in the future unless you have given us your consent and we will provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication. Additionally we offer an opportunity to opt-out of certain communications on our contact us page, or you may contact us by phone on 01772 730 320 or by post at The Safe Shop Ltd, 1 Strand Street West, Preston, Lancashire, PR2 2NS to opt-out.

15.5. We use outside shipping companies to fulfil orders, and a credit card processing company (Barclays PLC) to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Due to the size and weight of the products we supply certain items may be dispatched directly from the manufacturer warehouse. In these instances we will provide the manufacturer with your shipping and contact details to allow delivery. Manufacturers do not retain, share, store or use personally identifiable information for any other purposes.

15.6. We do not share, sell, rent, or trade your personally identifiable information with third parties for any unknown or unrelated uses.

15.7. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

15.8. We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is a small text file stored on a user's computer for record-keeping purposes. We use two types of cookies, session ID cookies and persistent cookies.

Session ID cookies are used to make it easier for you to navigate our site and store items in your shopping basket. A session ID cookie will expire when you close your web browser and leave our website. A persistent cookie remains on your hard drive for an extended period of time and enables us to track and target the interests of our users to enhance the experience on our site.

If an order is placed we link the information we store in cookies to any personally identifiable information you submit while placing your order. As an example, if you performed a search on Google and visited our website and made a purchase the persistent cookie would tell us that Google was the website where you found us.

You can remove persistent cookies by following directions provided in your Internet browser's "help" file or by using the Microsoft Help & Support page: How to delete cookies.

If you disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may also experience difficulties adding items to your basket and if this is the case you should order via telephone on 01772 730 320.

15.9. This privacy statement covers the use of cookies by The Safe Shop Ltd,, only and does not cover the use of cookies by any advertisers. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

15.10. To ensure your security we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. By using Secure Socket Layer technology or SSL as it is more commonly known all data entered on our online order form such as address or credit card number is encrypted and transferred securely. Furthermore our payment engine is provided by Barclays PLC providing additional security and our web servers are independently subjected to a daily hacker test using Comodo Hacker Shield.

However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions regarding security on our Web site please email customer services.

15.11. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

15.12. If you have any questions regarding our privacy policy or if your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing customer services or by contacting us by telephone on 01772 730 320 or postal mail at the contact information listed below:
1 Strand Street West

16. Equal Opportunities Policy

16.1. Introduction
The Safe Shop Ltd is committed to a comprehensive policy of equal opportunities in employment in which individuals are selected and treated on the basis of their relevant merits and abilities without regard to race, religion or belief, colour, sex, age, national origin, disability or sexual orientation and are given equal opportunities within the company. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on grounds not relevant to good employment practice.

16.2. Policy Statement
The policy and practice of the company require that all employees are afforded equal opportunities within employment and that entry into employment with the company and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular position. In all cases, ability to perform the job will be the primary consideration.

All employees have a duty to co-operate with this policy to ensure equal opportunities and to prevent discrimination. Employees must not harass or intimidate other employees on the grounds of race, religion or belief, colour, sex, age, national origin, disability or sexual orientation and must not victimise or retaliate against employees who make such allegations. Disciplinary action will be taken against any employee who breaches this policy and serious breaches will be treated as gross misconduct.

16.3. Code of Practice
The company welcomes diversity amongst its employees and seeks to ensure that all candidates for employment are treated fairly, and that selection is based solely on the individual's abilities and qualifications. The recruitment process must result in the selection of the most suitable person for the job having regard to experience and qualifications where necessary. As an employer committed to the principle of equality of opportunity, the company will adhere to the following procedure for recruiting and selecting individuals for all positions:

16.4. Selection Criteria
The selection process will be carried out consistently for all jobs at all levels. Selection criteria for all positions will be clearly defined and reflected in the further particulars sent to applicants which will also include details of the company's commitment to equality of opportunity. Job qualifications or requirements which would have the effect of inhibiting applications from members of particular groups, such as those of one sex, persons of a particular religion, marital status or sexual orientation, persons of a particular racial group, persons within a certain age bracket or those with a disability, will not be demanded or imposed except where they are justifiable in terms of the job to be done.

16.5. Advertising
Job advertisements will be widely publicised so as to encourage applications from all suitably qualified and experienced people. In order to attract applications from all sections of the community, the company will endeavour to ensure that advertisements are not restricted to areas or publications which would exclude or disproportionately reduce applications from a particular gender, religion, age group or racial group and should avoid prescribing requirements as to marital status or age. All job advertisements placed on behalf of the company will state the company's commitment to equality of opportunity.

16.6. Selection Methods
The selection process will be carried out consistently for all jobs at all levels. All those handling applications and conducting interviews must be aware of the principles of the Sex Discrimination Act, the Race Relations Act, the Disability Discrimination Act, the Employment Equality (Age) Regulations, the Employment Equality (Religion or Belief) Regulations, the Equality Act and other relevant legislation. The selection of new employees will be based on job requirements and the individual's suitability and ability to do the job and information sought from candidates will relate only to the qualifications for or requirements of the job.

16.7. Interviews
The staff responsible for shortlisting, interviewing and making or recommending an appointment will be clearly informed of the selection criteria and the need for consistency. Wherever possible, at least two people will interview applicants and all questions will relate to the selection criteria. No questions will be based on age, assumptions about roles in the home and the family or the assumed suitability of different ethnic groups for the post in question. Where it is necessary to assess whether personal circumstances will affect the performance of the job (for example, if the job involves irregular hours or extensive travel) this will be discussed objectively and will be asked equally of all candidates. In the case of disabled applicants who identify themselves at the application stage, appropriate interview arrangements (such as accessible interview rooms or the assistance of a sign interpreter) should be offered to enable candidates to compete on an equal basis.

16.8. Training
To help meet the objectives of this policy the company will provide training that:

  1. increases awareness of the prevalence of and harmfulness of discrimination and prejudice on the grounds of race, religion or belief, colour, sex, age, national origin, disability or sexual orientation, and the needs and abilities of people with disabilities or other disadvantages;
  2. examines the nature of discrimination, both direct and indirect, and the ways in which it can occur and can be prevented;
  3. assists managers and employees to behave in ways that are non-discriminatory; and
  4. explains the operation of and access to grievance and disciplinary procedures.

16.9. Promotion
When considering candidates for promotion general ability will be the main requirement and no employee will be discriminated against on the grounds of race, religion or belief, colour, sex, age, national origin, disability or sexual orientation.

16.10. Grievance Procedures
All allegations of discrimination on the grounds of race, religion or belief, colour, sex, age, national origin, disability or sexual orientation will be dealt with seriously and confidentially.

16.11. Record Keeping
Details of candidates and of selection decisions (including the rationale for selection or rejection) will be kept for at least six months after an appointment has been made in case they are required as evidence by an employment tribunal or for other proceedings. The company will keep records of the sex, ethnic group, age and any disability of its employees and of all candidates and of those shortlisted and appointed. Records may be used to determine whether members of one sex or persons of a certain racial group, religion or age bracket or those with a disability do not apply for employment or apply in smaller numbers than might be expected or are shortlisted or appointed in a lower proportion than their application rate or are concentrated in certain jobs. The company will investigate the practicalities of monitoring progression within employment, including access to training and development, promotion and grading.

16.12. Review of Recruitment Practice
Recruitment procedures and practices will be kept under review so as to ensure that this policy is being adhered to and to ensure that they do not include requirements or conditions which constitute, or may lead to, unlawful discrimination.

17. Double the Difference Offer

17.1. Our Double the Difference offer applies to new products that are in stock and priced £50 (ex VAT) or above by the competitor website using the same or equivalent delivery service.

17.2. If the competitor offer includes a lesser delivery service we may offer the same service and reduce our price accordingly.

17.3. We must be able to verify the offer via a URL link to the competitor website (web page address).

17.4. We cannot verify auction sites, emails or telephone conversations.

17.5. We cannot apply the Double the Difference offer to other special offers or promotions we may be running.

17.6. We reserve the right to exclude certain websites from this promotion if it is found they are a non-UK based website/company, or do not carry current product or pricing details.

17.7. We reserve the right to exclude certain websites from this promotion if it is found that they are out of date and do not carry current product or pricing details.

18. Your Statutory Rights

18.1. Your Statutory Rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.