Slice It In 3


Seen something you want, but not got the cash just yet? No problem. Klarna's Slice It allows you to split the cost over multiple instalments.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores with over 85 million customers.

How does Financing work?

Spread the cost of your purchase into equal monthly payments with 0% interest. Financing is a promotional plan on the Klarna Account.

How do I use Financing?

When you shop online, Klarna's system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

Do I need to be 18?

Financing is only available to people aged 18 or over and is an online exclusive payment method.

What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

How do I manage my Klarna Account?

Log in to the Klarna App or klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.

Will I be credit checked?

Klarna may run unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to  other lenders. Neither Klarna nor safe.co.uk run credit searches against you that could impact your credit rating.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by safe.co.uk. All transactions take place via connections  secured with the latest industry standard security protocols. 

How can I increase my chances of being accepted for Financing?

Klarna is unique and offers Financing based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Financing by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders

A payment is due, but I've not yet received my goods.

In the event that your goods have not been received please call safe.co.uk to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. 

I haven't received an email with my statement

Visit the Klarna app or Klarna’s Customer Service page klarna.com/uk for a full list of FAQ’s, live chat and telephone options. 

I have cancelled my order. How long will it take until I receive my refund?

As soon as safe.co.uk has registered your cancellation or your return, the refund will be processed within 5 business days

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

What happens if I cancel or return my order?

As soon as safe.co.uk have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.

How do I make a payment?

First, log in the Klarna app or in klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service.

I still have questions regarding payment.

Visit the Klarna app or Klarna's Customer Service page klarna.com/uk for a full list of FAQs, live chat and telephone options.  
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