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FAQs (4)

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What happens when batteries run out, do you simply take off code module replace batteries and it still works on the old codes?
sheila, eastbourne
The batteries on this unit are changed on the outside. The Keypad unclips on one side and moves on a hinge to allow you to replace the batteries. You should not have to change or re-set the codes when changing the batteries you can continue to operate the safe on the codes previously set.
Phil R
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In the event of a fire what would happen if the safe only has an electronic lock, will this surely not melt the interface in the fire and therefore be unable to function, hence leaving my goods trapped inside the safe?
Anonymous
For this safe and in the case of most safes the heat from the fire would almost certainly melt the keypad rendering the lock inoperable. As Phoenix offer a life-time fire warranty on the Titan Safes we would arrange for an engineer to open the safe and recover any items inside the safe. The safe would also be replaced free of charge.
Tracy M
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I'm enquiring if the Titan 1271e fixes securely to floorboards please? I live in a first floor maisonette flat so I only have MDF flooring and am concerned that it might not secure well unless its into concrete or the joists. What would you recommend?
Vikki
This safe is not suitable for installation to wooden floor boards. The fixing bolts supplied with this unit are only suitable for solid flooring such as concrete. You could replace the bolts with heavy duty wood fixings and try and install into a joist or alternatively try a Glue/Chemical Resin fix. Please contact our sales team on 0800 432 0722 to discuss installation in more detail.
Phil R
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Hi, I bought a Titan 1271e at a jumble sale for £10, as it did not work, I took it to bits fixed a broken terminal at the battery box but now don't know how to reset code, can you help me in the way of instruction or link to online manual.
Anonymous
The user guide for this safe is available for download from the Details tabs on this page.
Anne K
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