Questions & Answers (39)

Sort by:
 
Once motion or heat detection is activated, for how long does the system record and is the time adjustable.
Jim, Hartlepool
Although you can schedule any time/date for motion detection to be active to suite your requirements, once motion is detected the system will keep recording until there is no further motion active.
Tom W, 20 Aug 2018
17 of 21 found this answer helpful. Did you?  Yes / No
 
I need to install the DVR some distance from the router. Will the system work with an Ethernet cable in excess of 20M?
Jon Gynne, Plymouth
A 20 metre Ethernet cable would work fine.
Tom W, 22 Aug 2018
13 of 17 found this answer helpful. Did you?  Yes / No
 
With regard to connecting the box to the router, is this a WiFi connection or hard wired? If hard wired can you use the TP-Link gear to hard wire it?
Chris, Nuneaton
Swann do not advise on using TP-links. For best results the DVR must be connected direct to the router via the Ethernet cable provided.
Tom W, 30 Jul 2018
11 of 15 found this answer helpful. Did you?  Yes / No
 
Does this camera send notifications if there is any movement recorded on camera.
S Kumar, Wolverhampton
Once connected to your WiFi the system will send you notifications once motion has been detected.
Tom W, 24 Jul 2018
11 of 15 found this answer helpful. Did you?  Yes / No
 
Can I order this camera system With extended wiring option more than 18m.
Andrew Mckay, London
Additional cables can be purchased separately from ourselves in the lengths of, Swann 15m White CCTV BNC Camera Cable, Swann 30m White CCTV BNC Camera Cable and Swann 60m White CCTV BNC Camera Cable.
Tom W, 24 Jul 2018
10 of 14 found this answer helpful. Did you?  Yes / No
 
Does it have audio?
Louise owen, Barnsley
The system does not record audio. It does however, have audio input and output ports on the DVR, should you wish to connect a microphone to the system.
Tom W, 28 Jun 2018
9 of 12 found this answer helpful. Did you?  Yes / No
 
Is it easy to remove the existing hard drive and replace with a larger capacity?
Michael Pilling, Bolton
Replacing the hard drive is very easy and can be upgraded up to 4TB. However, please note that any changes can effect the manufacturers warranty.
Tom W, 6 Jul 2018
9 of 13 found this answer helpful. Did you?  Yes / No
 
What is the maximum distance possible to detect motion & heat at both day & night?
Michael Pilling, Bolton
The maxim distance for both thermal and motion detection is 30 metres day and night.
Tom W, 5 Jul 2018
11 of 17 found this answer helpful. Did you?  Yes / No
 
Does the DVR have to be connected to the internet to work or can it be used as a stand alone recording system?
dave , Shrewsbury
It does not require the internet to work. The DVR will record all video footage for you to view locally. You need internet for remote viewing and notifications.
Tom W, 8 Oct 2018
8 of 12 found this answer helpful. Did you?  Yes / No
 
Can you programme the DVR via the smartphone application or does this have to be done via the mouse connected to the DVR and viewing through a monitor connected to the DVR by an HDMI cable?
Eric Godber, Snettisham
You can only programme and amend any system configuration via the DVR box with a mouse. Your smartphone is used for remote viewing.
Tom W, 29 Sep 2018
9 of 14 found this answer helpful. Did you?  Yes / No
 
Could a wireless camera be added in place of 1 of the wired cameras?.
Bob pullen, Watford
Unfortunately wireless cameras are not suitable for this model.
Tom W, 25 Sep 2018
8 of 12 found this answer helpful. Did you?  Yes / No
 
What powers the cameras?
Mark, Waterlooville
The BNC cables connect the cameras to the DVR and mains power supply. There is a power adaptor for the cameras and a splitter which allows you to power multiple cameras from one adaptor.
Anne K, 25 Sep 2018
7 of 11 found this answer helpful. Did you?  Yes / No
 
On the 4 camera system will the DVR record full 1080pHD at 5 megapixel on all 4 cameras at the same time and how many days will the 2 Tb HDD record for at that resolution?
Heath, Kidderminster
Each camera would record at 5 Megapixel resolution 24 hours a day for roughly 6 days before being overwritten. The number of days recording can be significantly increaased when using motion detection recording settings.
Tom W, 10 Aug 2018
6 of 9 found this answer helpful. Did you?  Yes / No
 
I'm looking to buy Swann DVR8-4980D but can you tell me if the cameras come in black please?
Jakki-Lee , Coventry
Unfortunately they are only available in white.
Tom W, 30 Jul 2018
8 of 13 found this answer helpful. Did you?  Yes / No
 
Can I buy a Swan DVR 4 or 8 with a 4 terabyte hard drive unit from you and 4 cameras ?
Gerald, Lampeter
The Swann CCTV Kits come with a standard 1 - 2 capacity hard drive, however the hard drives can always be upgraded if more memory is needed, you can purchase hard drives from most electronic retailers.
Tom W, 28 Sep 2018
6 of 10 found this answer helpful. Did you?  Yes / No
 
Can the kit be monitored remotely from a mac PC over the internet?
Colin, SWINDON
The Swann HomeSafe View app is available to download and use with a Mac PC, allowing you to monitor your property remotely.
Tom W, 7 Sep 2018
6 of 10 found this answer helpful. Did you?  Yes / No
 
Where does the microphone go please? If in the audio input and output port does it then record?
Debbie , Maidstone
The external microphone would need to be fitted to the camera and the wire plug directly into the audio output. You would then have to edit the sound via the options menu on your DVR box.
Tom W, 17 Jul 2018
7 of 12 found this answer helpful. Did you?  Yes / No
 
Is it possible to set one camera to record continuously and the others to record on motion detection?
Gavin, Holbeach
Each individual camera can be customised to either record continuously or on motion detection.
Tom W, 2 Nov 2018
3 of 5 found this answer helpful. Did you?  Yes / No
 
Can this setup synchronously upload the feed offsite or to an online data store? I have seen instances of burglaries where they simply steal the DVR box and the evidence!
Ben, Oxford
Unfortunately you can only record locally to the hard drive. However via the Swann IP Link App you can request screen shots or short videos anytime which are save to your mobile phone.
Tom W, 27 Oct 2018
3 of 5 found this answer helpful. Did you?  Yes / No
 
Someone has stated the fan is noisy on this dvr can you confirm,
Jon Ager , Bedford
As long as it is placed in a well ventilated area which would help the fans cool the system down you should not experience any excessive noise.
Tom W, 21 Oct 2018
4 of 7 found this answer helpful. Did you?  Yes / No
 
I am considering the purchase of this system for use around my house in Cyprus. Will there be any problems with the cameras being in direct sunlight and hot temperatures for periods each day?
mark , wickford
These camera are IP66 rated for external use in temperature ranges -22 to 131 degrees Fahrenheit.
Phil R, 11 Feb 2019
Did you find this answer helpful?  Yes / No
 
I have just installed this system and during setup it said it had detected a 1080p monitor and did I want it to set to this. So I answered yes. I said yes because that is the tv that was connected. Does that mean it is only recording at 1080p quality or does it still record at 5MP quality so if I played it back on a better quality monitor it would be a better picture?.
Derrick Wales, Ipswich
The camera will record in 5mp, but what you view the image through will determine the clarity and quality of the image.
Phil R, 14 Jan 2019
Did you find this answer helpful?  Yes / No
 
I have up lights on the wall below the location I am thinking of for the cameras, 50w LED GU10 bulbs, not mega bright more directed onto the wall, will the light affect the image?
John Holden, Liverpool
Providing the light is not directed into the camera it should not effect the image quality. It could improve the clarity of the image if the light is directed towards the same point to which the camera is viewing.
Phil R, 14 Jan 2019
Did you find this answer helpful?  Yes / No
 
Can you tell me if the motion detected images and videos can be automatically uploaded to a drop box for backup
Gavin, Southend
Still images can be saved and uploaded via drop box however any video recordings would be saved to the DVR.
Tom W, 14 Jan 2019
Did you find this answer helpful?  Yes / No
 
Would I be able to connect the DVR box to my Sky Q box instead of the router (via ethernet) - the router is a long way from any of my TV's which would linked to the DVR?
RP, London
Unfortunately the DVR box must be connected to a router.
Tom W, 14 Jan 2019
Did you find this answer helpful?  Yes / No
 
It says that this system works with Google assist but does it also work without it.
Nikki, Helensburgh
Google Assist is optional and does not have to be utilised.
Tom W, 21 Dec 2018
Did you find this answer helpful?  Yes / No
 
I am looking at the Swann DVR-4980 8 Channel 5 Megapixel - 4 Camera True Detect CCTV Kit. I see there's not much of a shield, what's the picture like if it's raining. Would it be distorted?
Nigel Bowles, Margate
The picture would be fine as The Swann CCTV Kits have been tested in most weather conditions.
Tom W, 29 Nov 2018
Did you find this answer helpful?  Yes / No
 
If my PC and the DVR are on the same network is it possible to configure the DVR remotely or does it need to be cabled to the PC?
Kevin, Southampton
The Swann App can be downloaded to a PC or Laptop and accessed at any time.
Tom W, 14 Nov 2018
2 of 4 found this answer helpful. Did you?  Yes / No
 
Can this system be linked via the appropriate app to more than one phone so that all occupants can access the remote functions?
Chris, Sturminster Newton
This system will allow multiple phones to be linked providing they can download and operate the app.
Phil R, 7 Nov 2018
1 of 2 found this answer helpful. Did you?  Yes / No
 
Will the internet connection work even using power line adapters to get the Ethernet cable to it or does it need to be connected directly into the router.
Daniel, Henlow
Power line adaptors or TP Links have been known to work however Swann have advised for best results to connect the Ethernet cable directly into the router.
Tom W, 22 Oct 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
Would this give me notification when there is a movement?
Robin, London
As long as you have the Swann Link App downloaded and the Ethernet cable connected to both DVR and router you can access remote viewing and receive notification alerts.
Tom W, 22 Oct 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
Can I use my own black CCTV twin shotgun cable.
Ian, Reading
This system is suitable for most RG59 BNC Camera cables. However Swann always advise to use the cables supplied.
Tom W, 22 Oct 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
Do the cameras come with an existing short cable connected (to connect to the main BNC cable runs) or do the main runs of BNC video/power cables connect directly to the cameras?
Dave Smith, Bridport
Each camera would have a short cable attached to connect the BNC cables too.
Tom W, 18 Oct 2018
2 of 4 found this answer helpful. Did you?  Yes / No
 
Does this DVR have to be connected to the internet? Connecting by wire would be difficult.
Dave G, Shrewsbury
Unfortunately the DVR only connects to your internet with the supplied Ethernet cable.
Tom W, 5 Oct 2018
5 of 10 found this answer helpful. Did you?  Yes / No
 
Can the camera be mounted internally in any position ie. inside top of window recess or on a window ledge. Will the software then invert the screen view automatically or by menu selection?
Chris F, Stoke
The system software will not invert the camera image, the camera will need to be positioned and manually adjusted to display the image the correct way.
Phil R, 29 Sep 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
I have an old system with analogue cameras already in place, I don't want to re-run new cabling but want HD cameras, can I replace by existing system with this model?
Kiran, London
The cameras on this kit are connected by Swann BNC camera cables. Providing your current system uses similar cables, it may be possible to connect the new DVR and cameras to your existing cables.
Phil R, 18 Jul 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
I would like to install the cameras under the upvc soffits on the house. Are the fixings provided appropriate or would I need to purchase the correct ones?
Simon, Birmingham
The fixings supplied should be suitable for this type of installation.
Phil R, 18 Jul 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
Regarding high and low resolution, is 1080p suitable with smartphones or would the image be distorted? Should 720p therefore be used with smartphone viewing?
Ken, Chorley
The resolution that can be be viewed will be dependent on the type and size of mobile phone screen you have. Most mobiles will accept HD720p (1,280 x 720 pixels) and some will accept HD1080p (1,920 pixels x 1,080 pixels). It is of course recommended to use the setting that best suits your device.
Phil R, 9 Jul 2018
3 of 6 found this answer helpful. Did you?  Yes / No
 
Can a laptop or iPad be connected to the hard drive as well as being in your phones?
Zabeena, Birmingham
You can connect or remotely access the system via the app on a smartphone or tablet providing the DVR is connected to your internet router. This cannot be connected to a laptop.
Phil R, 12 Oct 2018
1 of 3 found this answer helpful. Did you?  Yes / No

Get in Touch

We're here Mon-Sat, 9am-5pm.