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FAQs (11)

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Does this box alert or lockout if multiple incorrect attempts are made at the 4 digit pin?
Are alerts sent for incorrect pin attempts?
Andy Bonnar, Bathgate
After 3 consecutive unsuccessful attempts using the lock box keypad with less than 1 minute between attempts, the lock box will not accept entries for 1 minute. The unit can be unlocked using an authorized Bluetooth enabled device. This Tamper Alert will be viewable in the lock's history the next time it communicates with an authorized device.
Phil R
Was this helpful? 34
 
How far can you be from device to remotely open it? For example could I open it from abroad?
Bronte Watson, Harpenden
You would need to be in range for the Bluetooth on your phone to connect to the lock meaning the range would be in meters rather than remote access from abroad.
Phil R
Was this helpful? 34
 
Do I have to use the MasterLock App or can I integrate this lock for use with my own business App? I use Appy Pie?
Kristina Dailly, Claygate
This will need to be used in conjunction with the Masterlock App
Phil R
Was this helpful? 10
 
Do you have to re-enter the code to lock the safe after opening, or do you just need to close the door and it will lock automatically ?
Scott Findlay, Workington
The door will automatically lock on closing.
Phil R
Was this helpful? 22
 
Can I use the app to see when the safe was accessed when the user opened the safe manually.
Ewan, Lanark
The audit trail would only be recognised and recorded when it has been opened by the App itself.
Tom W
Was this helpful? 11
 
Will this key safe hold a key c/w with fob, as in car keys with a remote?
Stewart, Marbella
This key safe could potentially hold a key with a fob. This will be determined by the size of the key. The internal measurements for this key safe are as follows H-89MM, W-64mm and D-44MM.
Christian B
Was this helpful? 13
 
Do you need WiFi for this to work?
Jude, Plymouth
WiFi is not required as you can simply use the digital keypad and Bluetooth App on your phone.
Tom W
Was this helpful? 9
 
Just wondering if this product requires wifi connection?
Cara Naidoo, London
This keys safe does not require wifi. The app and keysafe connect via bluetooth.
Phil R
Was this helpful? 9
 
How many codes can you use on this box
Roy JONES, Liverpool
One access code can be set for access, but multiple users can gain access via the app however.
Phil R
Was this helpful? 17
 
Thinking about having five of these for separate apartments, can they all be operated using your one app?
Carolyn Davidson, Loanhead
Multiple units can be accessed using the same app.
Christian B
Was this helpful? 19
 
Would a power cut unlock a Masterlock 5114? We left the lock shut and after a power cut returned to find the lock closed but not locked.
Graham Brown, Arundel
This key safe is battery operated and will not be effected by any loss of power to mains electricity.
Phil R
Was this helpful? 11