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Master Lock 5441EUREC Smart Key Safe

£168.01
Installation (click to choose)
Rated 4.8

/5

Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
53 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
4.8
Build Quality
Out of 5
5
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Annette Neumann Verified Customer

I first had a basic Master Lock key safe, the type that you have to scroll the numbers and align them. That turned out to be disastrous.

My airbnb guests were struggling to get the lockbox to open. It wasn’t clear if you aligned the numbers face on, or slightly lower or higher, and sometimes the box just wouldn’t open. Also, some of the airbnb guests would leave the correct numbers on display, so in effect the box was always open.

I soon enough realised that this was certainly not a safe solution, also, it seems that there are videos on YouTube showing you how you can crack the code, by gently rolling the numbers till you hear a different slight clicking sound.

The cavity was awkward, the keys would drop in the box in a way that made it difficult to close the box, I had to use a magnet sticker at the back of the box.

So then after extensive homework, I bought the 5441 digital masterlock from safe.co.uk

Their prices were the most competitive, and their service next to none.

This lockbox literally addressed all the issues I previously had, and improved the experience even more.

The lit up numbers are easy to press in, you wait for the sound that the box has unlocked, and you pull it open. You can set the amount of time that the box can stay open before it locks itself again.

There is an activation code unique to the lock box on the top corner of the flimsy instruction paper, and I would advise any new owner to copy that number and keep it safe, in case you lose the paper.

Once you have lost it, no one will be able to retrieve it for you.

There is also a primary code, a back up master code, and up to 5 secondary codes.

All these numbers will unlock your box.

You have to have downloaded the program to your phone, and have the phone and the box in each other’s vicinity to set these numbers initially to work with each other via bluetooth.

Once fixed in situ, you can either unlock the box by bluetooth if you’ve got the program downloaded and are very near the box, or if someone gave you any of the above numbers, you just key them in.

But where this product really excels, you can create a temporary code remotely, as long as you’re connected to the internet, so you can theoretically be in a different country, and create an access code, that you can email or text.

The temporary code will be created by the app randomly, and it is not necessary to be near the box.

This temporary code will work only for between 4 and 8 hours, you get to choose a start time.

This will work if you are sure that your guest will have access to their phone when they arrive.

It is also very handy if you want to allow tradesmen to come in in your absence.

We have found this to be the best way for moving forward, feeling secure that we have our own access codes, our guests don’t need to download the software which is complicated to use for some, and no temporary code will repeat itself.

It is of course a good idea to send another temporary code to the guest on the day they’re leaving, if you wish them to replace the key in the lockbox, if no other arrangements have been made for leaving the key.

Since we've installed these boxes 6 weeks ago, they have been a game changer. Go get it!

Read more

See all reviews

Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Shane Verified Customer

This is the perfect key safe for renting out our caravan. I can log into the masterlock app which is linked to my safe only, and get a temporary code that will only last 8 hours before it changes, and then email or text that code to the customer to retrieve the keys upon arrival. I can then send another temporary code for when they are due to depart.

Using temporary codes for this purpose is great because I don't have to worry about customers helping themselves to my caravan without paying when it is unoccupied.

Being able to connect to the safe via Bluetooth is a good feature, you can set a number of permanent codes and are able to see when the safe as been accessed or attempted access and which code was used.

In my opinion this is a great safe.

Read more

See all reviews

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The 5441EUREC Smart Key safe by Master Lock is ideal business applications for use with many users and is controlled via an app.
View Full Specification
  • Controlled by Master Lock Vault Enterprise app.
  • Works with many locks and many users.
  • Share temporary or permanent access remotely.
  • Back-lit digital keypad with 4 digit PIN.
  • Pry resistant body is constructed from Zinc.
  • Review audit trail via the smartphone app.
  • External battery contacts in case of battery failure.
  • 1 x CR123A lithium battery (included).
  • Holds key cards or up to 4 keys.
  • 1 Year warranty.
  • Weight: 1Kg, Size: 127 x 83 x 59mm (HxWxD)
Ref: MAS-5441EUREC

See all reviews

Details
The Master Lock 5441EUREC Smart Key Safe is ideal for use in business applications as it supports many locks and many users. This battery powered digital key safe allows access to key cards or keys via a digital keypad lock or a SmartPhone App. The back-lit digital keypad allows you to programme your own 4 digit code or you can open the lock via Bluetooth by using an App on your phone. Keep track of who has entered they key safe with an audit facility via the Master Lock Vault Enterprise app which also allows you to share access with other users remotely.

The lock is powered by one CR123A lithium battery which comes pre installed and should last approximately 2 years with regular use. Emergency external battery contacts provide access in case of battery failure. This key safe is ideally located on the outside of a property enabling easy entry for care workers, cleaners, workmen or children.
5441ENT

Trusted Brand

Master Lock use high quality materials to manufacture market leading security products that are trusted by businesses and homes worldwide. Since their founding in 1921, they have worked hard to earn and maintain the trust of customers by delivering on their promise of strength and quality.

You can view the full range of Master Lock products here.

Master Lock Vault Enterprise

The Master Lock Vault Enterprise app is compatible with Apple iOS and Android smartphones* and provides full control in the palm of your hand. Adding Master Lock Bluetooth products is quick and easy. A quick scan of the QR code on the instruction sheet, immediately registers it to your Vault Enterprise app.

*Requirements: Please check Smart Device App for compatibility. We recommend downloading the app before purchase to check compatibility.

Designed for Home & Business

The 5441EUREC Smart Key safe by Master Lock is ideal for home use and also business applications, where many users and many Master Lock Bluetooth products can be used together. Provide permanent or temporary access, create groups for specific locks or key safes and create a real customised access-system to suit your needs. You can also view activity reports to see who's had access and when.

  • Share permanent or temporary access
  • Create a customised access system
  • Activity reports
  • Tamper Alerts
  • Monitor battery power

Solid Construction

The Master Lock 5441EUREC Smart Key is designed for outdoor use with weather resistance from -40° to +50°. The body is constructed from solid zinc which ensures the ultimate protection from attack. There is also a dual locking mechanism for added security.

Dimensions
External
H 127 W 83 D 59 mm
Internal
H 94 W 62 D 25 mm
Weight
1.2 kg
Key Features
Locked By
Smart Lock
Max Key Storage
4
Door
Hinged
Waterproof
Yes
Fixing Holes
Wall
Fixing Bolts
4 (included)
Manufacturer Warranty
1 Year
Security & Construction
Construction
Durable steel construction.
Colour
Black, Silver
Smart Compatible
Compatible with
Bluetooth and SmartPhone
Smart Device App
Master Lock Vault Enterprise App
Digital Keypad
PIN Qty
1 (user changeable)
PIN Length
5 digits
PIN Entry
Sequential
Possible Combinations
100,000
Batteries
1x CR123A (included)
Battery Location
Internal
Backup Entry
External Battery Contacts
Audit Trail
Yes
Features
Ideal for bunches of keys
No
Ideal for long keys
No
Portable
No
Protective Cover
No
Backlit Keypad
Yes
Key Hooks
No
Guides
User Guide
Download
Reviews [53]
Rated 4.8

/5

Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
53 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
4.8
Build Quality
Out of 5
5
Sort by:
Annette Neumann Verified Customer October 2019
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

I first had a basic Master Lock key safe, the type that you have to scroll the numbers and align them. That turned out to be disastrous.

My airbnb guests were struggling to get the lockbox to open. It wasn’t clear if you aligned the numbers face on, or slightly lower or higher, and sometimes the box just wouldn’t open. Also, some of the airbnb guests would leave the correct numbers on display, so in effect the box was always open.

I soon enough realised that this was certainly not a safe solution, also, it seems that there are videos on YouTube showing you how you can crack the code, by gently rolling the numbers till you hear a different slight clicking sound.

The cavity was awkward, the keys would drop in the box in a way that made it difficult to close the box, I had to use a magnet sticker at the back of the box.

So then after extensive homework, I bought the 5441 digital masterlock from safe.co.uk

Their prices were the most competitive, and their service next to none.

This lockbox literally addressed all the issues I previously had, and improved the experience even more.

The lit up numbers are easy to press in, you wait for the sound that the box has unlocked, and you pull it open. You can set the amount of time that the box can stay open before it locks itself again.

There is an activation code unique to the lock box on the top corner of the flimsy instruction paper, and I would advise any new owner to copy that number and keep it safe, in case you lose the paper.

Once you have lost it, no one will be able to retrieve it for you.

There is also a primary code, a back up master code, and up to 5 secondary codes.

All these numbers will unlock your box.

You have to have downloaded the program to your phone, and have the phone and the box in each other’s vicinity to set these numbers initially to work with each other via bluetooth.

Once fixed in situ, you can either unlock the box by bluetooth if you’ve got the program downloaded and are very near the box, or if someone gave you any of the above numbers, you just key them in.

But where this product really excels, you can create a temporary code remotely, as long as you’re connected to the internet, so you can theoretically be in a different country, and create an access code, that you can email or text.

The temporary code will be created by the app randomly, and it is not necessary to be near the box.

This temporary code will work only for between 4 and 8 hours, you get to choose a start time.

This will work if you are sure that your guest will have access to their phone when they arrive.

It is also very handy if you want to allow tradesmen to come in in your absence.

We have found this to be the best way for moving forward, feeling secure that we have our own access codes, our guests don’t need to download the software which is complicated to use for some, and no temporary code will repeat itself.

It is of course a good idea to send another temporary code to the guest on the day they’re leaving, if you wish them to replace the key in the lockbox, if no other arrangements have been made for leaving the key.

Since we've installed these boxes 6 weeks ago, they have been a game changer. Go get it!

Was this helpful? 58

Graeme Verified Customer April 2018
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

The Key Safe 5441 is a superbly designed and engineered product. It is solid and sturdy and of a much better construction than other similar products. The app that it uses is cleverly designed and has the ability to issue temporary access codes which can be easily revoked after use. We had ours professionally fitted by a joiner who commented that he thought it was the best key safe he had ever seen and fitted. Although the full functionality of the app takes a bit of getting used to, it can still be used as a simple safe without using the app on your phone. Highly recommended.

Was this helpful? 28

Peter Phillips Verified Customer February 2018
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Excellent. Overcame the problem of being unable to see key pad at night and so far has been reliable. Find app a little difficult but this may be age related. A good buy even if a little expensive.

Was this helpful? 23

Brads Verified Customer September 2018
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Excellent product very easy to set up and use. Changing the codes is simple which we do on a regular basis. Guests find it very easy to use.

Was this helpful? 22

Shane Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This is the perfect key safe for renting out our caravan. I can log into the masterlock app which is linked to my safe only, and get a temporary code that will only last 8 hours before it changes, and then email or text that code to the customer to retrieve the keys upon arrival. I can then send another temporary code for when they are due to depart.

Using temporary codes for this purpose is great because I don't have to worry about customers helping themselves to my caravan without paying when it is unoccupied.

Being able to connect to the safe via Bluetooth is a good feature, you can set a number of permanent codes and are able to see when the safe as been accessed or attempted access and which code was used.

In my opinion this is a great safe.

Was this helpful? 21

Anonymous Verified Customer February 2020
Rated 3.2 / 5Rated 3.2 / 5Rated 3.2 / 5Rated 3.2 / 5Rated 3.2 / 5
Recommended

The main draw back to this lock is that even one off guests and visitors need to also download the app to then access the safe at fixed times of the day or night. There isn't a way to set up your own code and allow it to only active at a certain time, which means the lock isn't as flexible as marketed. It is good that you can set up multiple users, multiple codes, plus generate a temporary code, but for the price perhaps the lock could be smarter. Overall I would still just about recommend it, but Master Lock could easily improve upon this product.

Was this helpful? 17

John Verified Customer March 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Just what I have been looking for very strong I brought this for my caravan so they can access my keys its could that you can set a date and a time for it yo open very good yo stop people entering before their allowed time very please

Was this helpful? 12

Joe Magee Verified Customer February 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

We have been using this key safe for 3 months now, to facilitate carer access for an elderly relative. It has performed perfectly. It is easy to set up and install. Feedback from users has been very positive. The keypad is illuminated and the buttons are easy to press - no more broken nails apparently (unlike a previous key safe!). The other great feature is that every time the safe is accessed by bluetooth, all the previous access times are logged in the app; this has proved useful for keeping track on access. Overall, this is an excellent product that I would recommend.

Was this helpful? 11

Megumi Cox Verified Customer October 2020
Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5
Recommended

Works well for our Airbnb, though the the box has a small capacity. Seems very secure, no problems so far.

Was this helpful? 11

Fionna Kinghorn Verified Customer December 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This is an excellent key safe and very sturdy.

It lights up in the dark so there is no problem pressing the appropriate keys

Was this helpful? 9

Ella Verified Customer December 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Absolutely love this key safe. I can confidently run my serviced accommodation business from anywhere in the world knowing that i can control the locks remotely through my phone.

Was this helpful?  

Anonymous Verified Customer November 2023
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Good functionality and works well. Could benefit from a hook or better internal storage to hold keys. You just shove them in and close behind them hoping they don't fall out. But a good product and solution.

Was this helpful?  

Pip Verified Customer July 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

We checked out various options but then had a recommendation for this one. Customer service and delivery were brilliant. Set up was easy. Capacity a bit limited if you want to put a large keyring on the key so we’ve put a small one on 🙃

Was this helpful? 8

Chris C Verified Customer May 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great product for our holiday let, it allows us to set a guests code to something personal to them.

Great service from Safe too.

Was this helpful? 2

Anonymous Verified Customer March 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

So good I’m thinking of getting a second. The app that goes with the lock is really easy and quick to you. It’s easy to give people temporary access and I can see who was the last person to take the key out if it goes missing. The ability to just punch in a code is also good if people aren’t comfortable with using the app.

Was this helpful? 1

Chris Charnley Verified Customer February 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

After a guest reported breaking a fingernail on a traditional wheel type of combination lockbox, as a host we felt we had to prevent this happening in future. I searched for an alternative and found the 5441 lockbox.

Using this lockbox also means each guest has a unique code for the lockbox, but as a first impression to a guest, it does the job, even to the point where it has come up in some of our guest reviews.

Totally recommend this lockbox and the app to set the guests codes, it’s also great for the cleaners to be able to open it with their phone easily.

Was this helpful? 1

Nell Verified Customer November 2022
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

This is working perfectly for my holiday rental property, I love the fact that each guest gets a unique code. Really good design and feel it is really secure.

The only thing I would say is that I don’t seem to be able to use the app to generate a new code, I have to do that on the website login. It might just be me, but is a bit of a pain going into the website each time.

Other than that I would highly recommend.

Was this helpful? 7

Linda Verified Customer June 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

J could give this keysafe 10 x 🌟

I bought it for managing my holiday let business. My previous keysafe had to have the code changed manually. This one can generate a random code for every guest which times out after a few hours. I can text the code to the guest to start for Entry time and expire a few hours later. I can then generate a new randomd code for Exit day a few hours in advance of alloted Exit time which expires at agreed exit time.

Was this helpful? 3

Anonymous Verified Customer May 2022
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Once I had the right app, I have never looked back. The customer service were as helpful as they could be. There is a business and residential app. I hadn't been aware of this and had installed the wrong one.

Being able to send a temporary code to workmen and guests while I work away gives great peace of mind.Worth every penny.

Was this helpful? 3

Anonymous Verified Customer May 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great product, perfect for my Airbnb apartments. Easy to set up and install. Plenty of room in the safe for apartment keys. Light up display makes it easy for guests to access the safe at night. Easy to issue access to cleaner via app. Definitely worth the investment in my view.

Was this helpful? 4

Delivery

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Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
8am - 6pm
Before 12pm
FREE
£3.00
Mon-Fri
8am - 6pm
Before 12pm
FREE
£3.00
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£7.14
Mon-Fri
1 - 2 Days
8am - 6pm
£7.14
Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Isles of Scilly Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Mon-Fri
1 - 2 Days
8am - 6pm
£10.74
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Mon-Fri
1 - 2 Days
8am - 6pm
£13.14
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Mon-Fri
2 - 3 Days
8am - 6pm
£17.94
Weekend Delivery to your front door on a Saturday of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Sat
8am - 6pm
£3.00
Sat
8am - 6pm
£3.00
Tail Lift Delivery Options
Indoor Delivery Options
Delivery & Install Options
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [11]

FAQs (11)

» Ask Question   

 
Does this box alert or lockout if multiple incorrect attempts are made at the 4 digit pin?
Are alerts sent for incorrect pin attempts?
Andy Bonnar, Bathgate
After 3 consecutive unsuccessful attempts using the lock box keypad with less than 1 minute between attempts, the lock box will not accept entries for 1 minute. The unit can be unlocked using an authorized Bluetooth enabled device. This Tamper Alert will be viewable in the lock's history the next time it communicates with an authorized device.
Phil R
Was this helpful? 34
 
How far can you be from device to remotely open it? For example could I open it from abroad?
Bronte Watson, Harpenden
You would need to be in range for the Bluetooth on your phone to connect to the lock meaning the range would be in meters rather than remote access from abroad.
Phil R
Was this helpful? 34
 
Do I have to use the MasterLock App or can I integrate this lock for use with my own business App? I use Appy Pie?
Kristina Dailly, Claygate
This will need to be used in conjunction with the Masterlock App
Phil R
Was this helpful? 10
 
Do you have to re-enter the code to lock the safe after opening, or do you just need to close the door and it will lock automatically ?
Scott Findlay, Workington
The door will automatically lock on closing.
Phil R
Was this helpful? 22
 
Can I use the app to see when the safe was accessed when the user opened the safe manually.
Ewan, Lanark
The audit trail would only be recognised and recorded when it has been opened by the App itself.
Tom W
Was this helpful? 11
 
Will this key safe hold a key c/w with fob, as in car keys with a remote?
Stewart, Marbella
This key safe could potentially hold a key with a fob. This will be determined by the size of the key. The internal measurements for this key safe are as follows H-89MM, W-64mm and D-44MM.
Christian B
Was this helpful? 13
 
Do you need WiFi for this to work?
Jude, Plymouth
WiFi is not required as you can simply use the digital keypad and Bluetooth App on your phone.
Tom W
Was this helpful? 9
 
Just wondering if this product requires wifi connection?
Cara Naidoo, London
This keys safe does not require wifi. The app and keysafe connect via bluetooth.
Phil R
Was this helpful? 9
 
How many codes can you use on this box
Roy JONES, Liverpool
One access code can be set for access, but multiple users can gain access via the app however.
Phil R
Was this helpful? 17
 
Thinking about having five of these for separate apartments, can they all be operated using your one app?
Carolyn Davidson, Loanhead
Multiple units can be accessed using the same app.
Christian B
Was this helpful? 19
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The Safe Shop Ltd., 1 Strand Street West, Preston, Lancashire PR2 2NS

Installation

Professional Installation Services for Key Safes

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Key Safe is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Key Safe Installation

We offer professional installation on our complete range of Key Safes.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree positioning of your key safe.

Your installation will include fixing the key safe to an exterior wall using the fixings included with your key safe. The fixings are designed for use with a solid surface such as brick or concrete.

The position of your key safe will be governed by safe site access, and other obstructions such as submerged pipes or cables within the wall.

The engineer will carry out a final assessment to ensure the key safe is secure before providing a brief demonstration of your key safe and confirming the installation has been completed to your satisfaction.

Installation FAQ

What is the cost to install a Key Safe?

What type of fixings do you use?

When do you contact me to arrange installation?

When will you install my Key Safe?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can you install my Key Safe to the wall?

Can you install my Key Safe to a fence?

Can adverse weather conditions prevent installation?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
  • Malicious Damage
  • Materials or Manufacturer Failure
  • System Modification
  • Incorrect User Diagnosis
  • Broadband Related
  • App Related
  • User Error

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