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FAQs (9)

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Is the PIR camera pet friendly?
Kevin Shek, NEWCASTLE UPON TYNE
Unfortunately the PIR camera is not pet friendly and will detect any movement. You can purchase the Yale Easy Fit Pet PIR Motion Detector's which are designed for homes with small pets.
Steven T
Was this helpful? 16
 
When using the PIR Image Camera and the Yale Smart Living app, how and where do I see the image that I can take at any time?
Tim, Sutton Coldfield
Once captured the image will be sent to you via a notification. This can be viewed via the app.
Tom W
Was this helpful? 4
 
Is this compatible with the sync packages?
Chris, Ashford
This item is not compatible with the Yale Sync system. However it is compatible for the Yale SR range of alarms, such as the Yale SR-340 Smart Home Alarm System.
Christian B
Was this helpful? 8
 
What happens if WiFi goes down to PIR camera?
Also when will it start recording images if I’ve set 10 second delay? Will it only record when the alarm has gone off?
Tracey Boothe , Bedford
If the WiFi goes down the camera will still continue to operate as this component works off a secure 868MHz radio frequency. The camera will start to operate as soon as motion is detected even with the delay feature set on the system.
Christian B
Was this helpful? 8
 
When the camera senses movement it sets of the alarm and take an image. Can it be set to just take an image and send to your mobile phone, without setting off the alarm?
John, Warrington
Unfortunately the PIR's cannot be silenced, once motion has been detected they would trigger the alarm.
Tom W
Was this helpful? 10
 
Will the PIR image camera still work in a garage if it is 28m away from the hub.
Julie, Essex
All accessories have a 30 metre wireless range however this is reduced by around 5 metres when the frequency passes through brick/concrete walls.
Tom W
Was this helpful? 12
 
Does the camera have any night vision range?
Claire McWilliams, Lincoln
Yes, the night vision has a 10 meter range.
Tom W
Was this helpful? 16
 
Are these pet friendly for cats?
Joe, London
This camera does not carry any pet friendly rating. Although not a camera, you could use the Yale Easy Fit Pet PIR Motion Detector which will ignore pets up to 25kg.
John W
Was this helpful? 16
 
I was thinking of purchasing this item, however I have read that the image quality is not very good? have you had similar complaints. I was also considering the video camera, same question.
mark Higginson, Rainham Kent
Both the Easy Fit PIR Camera and the Video camera provide a 320 x 240 pixel image. For the type and size of the camera the images are of a high quality allowing for a single image or a 10 second video clip to be captured at any time upon request.
Phil R
Was this helpful? 17