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FAQs (11)

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How long do the batteries last - how many entry/exits can we expect? We've had something similar to this in the past and we had to change the batteries every 2 days
Vicky, London
The battery life with decent alkaline batteries would be around 18-24 months.
Tom W
Was this helpful? 31
 
Can I add and delete users as necessary on the app?
Jed, Hull
This Smart Lock does allow the administrator to add and delete users as and when required using the SmartPhone app.
Christian B
Was this helpful? 21
 
Does this lock require security pass on both sides? I have one door that links two separate parts of a building (that isn’t a fire escape). I would like people to have to enter a code / swipe card etc, when going in either direction.
Scott, Rochester
The security pass is only for the external side, internally you can open the door with the handle at any time.
Tom W
Was this helpful? 16
 
Will this work with a push handle fire exit lock?
Travis, Bridport
Unfortunately this lock is not compatible with a push handle emergency exit lock.
Tom W
Was this helpful? 18
 
Can the handle be left fitting and does the key pad light up.
T.Doogood, Cheltenham
This is suitable for both Left and Right hung doors. The keypad back light can be set up to work constantly or on a timed schedule.
Tom W
Was this helpful? 26
 
What frequency do the rfid carsd/tags use?
Julian, Alton
The keycards use 13.56mhz frequency.
Christian B
Was this helpful? 13
 
I would be using it as a second lock in a door with a handle. Can the outside handle of this be removed?
Dan, London
Unfortunately the lever handle cannot be removed.
Tom W
Was this helpful? 23
 
Can the smart lock be fitted to an existing lock? Can the handles be simply switched over?
Steve Roche, London
This smart lock works in conjunction with a 60mm mortice latch. If the door has a latch of this size then it could work with the existing latch on the door.
Phil R
Was this helpful? 8
 
Does the lock work on an external uPVC door with a lift lock?
Kevin Kenneth Watkiss, Wimbledon
This lock would not be compatible with UPVC doors with lift to lock handles. You would need to look at the Yale Conexis L1 Smart Door Lock - Chrome.
Phil R
Was this helpful? 5
 
Can this be used on a garden gate? So both side of the lock are to be used outdoors?
Michael fox , Grays
Providing the gate is wide enough. Between 35mm - 60mm.
Anne K
Was this helpful? 9
 
Could the lock be used in conjunction with our current buzzer entry system where by pressing a button in the individual flats we can allow access to someone at the ground floor communal entrance.
mark irvine, edinburgh
Unfortunately this lock would not work with a buzzer system and is designed to work on its own.
Tom W
Was this helpful? 13
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