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FAQs (5)

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Hello, the cylinder I have is a 35 x 35 x 70mm. It has 5 pins at lock end and 1 pin at thumb turn end. I need to know if I have to replace it with a cylinder having the same pins or can I use a cylinder with any amount of pins on my lock?
richard shimeld, derby
You will need to replace your cylinder with the correct profile and matching length but the security level, which is partly indicated by the amount of pins included, can be any. We recommend getting higher than 5 pins for an external door.
Tom W
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Hi, can this product be key alike to an existing lock I have?

Many thanks.
Martin, Hertfordshire
Your existing cylinder would have to be from the CISA Astral S 10 Pin Euro Cylinder Series. Each cylinder includes a code card allowing you to purchase additional keys or locks by simply providing the code to your existing lock.
Jonathan P
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I need two cylinders to be keyed alike as well as a total of 60 keys. If i buy two cylinders will they come with 6 keys? thus only needing to order 56 additional keys. How does the code card work?

Thanks
Harry, Chelmsford
If you order two cylinders Keyed Alike they would be supplied with 3 keys in total, as both cylinders are operated by the same keys. You would need to order spare keys (57) to make up the total you require. The code card allows you to order additional cylinders or keys on the same lock/key number as those you have already by quoting the relevant code.
Phil R
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If I fit a thumbturn cylinder & I leave the property with someone still inside, - who then uses the thumbturn to secure the door, can I open the door on return using the key OR does the person inside the property have to open the door from the inside?
Brian, Burntwood
You could still operate the lock and open the door from the outside with the key regardless of the thumb turn having been used on the inside.
Phil R
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I'm looking at Cisa Astral Euro Thumbturn. I'd like 2 for my front door and am considering one each for my other 3 doors. How many keys would I get as standard?
Sarah Lucas, Eye
If you order these as keyed to differ you will receive 3 keys per cylinder (15 keys in total). If you order these keyed alike you will receive 3 keys to operate all 5 cylinders.

Javaid H
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