FAQs (45)

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Please can you advise why the Three network sim can't be used?
Simon, Hemel Hempstead
Three works on a 3G only sim card. This product is only suitable for 2G as it only needs to contact you through a telephone call or text notification.
Tom W
Was this helpful? 71
 
Does it have protection against frequency jamming and does it use encryption?
Sameh Sackla, Reading
Both the Hub and external Siren have built in encryption anti jamming technology feature.
Tom W
Was this helpful? 70
 
How do you know when the batteries (for any of the components) need replacing? Is there some sort of notification or battery icon in the app?
Zubair, Dartford
You will receive a push notification on the App when any of the batteries need changing.
Tom W
Was this helpful? 72
 
If the hub loses power will the alarm still sound if any of the sensors are triggered? or is the hub an integral part of the system? Seems to me that a savvy burglar could just unplug it from the mains if so.
Chris Hague, Huddersfield
The alarm would only activate once a component has been triggered. The alarm has a rechargeable battery which would activate when any mains power is lost.
Tom W
Was this helpful? 47
 
As the ERA external siren is solar powered, hence stores the power to a rechargeable battery, how long would the alarm sound for until the batteries drains?
Jack, Birmingham
As the Siren is solar powered, as long as it has access to daylight the battery would constantly charge and store enough energy in one days charge to power it for a whole week. The estimated battery life would be 3-5 years in total.
Tom W
Was this helpful? 69
 
Is there a subscription fee for the Homeguard cloud service?
David, Bristol
No, the service would be free of charge.
Tom W
Was this helpful? 73
 
I read that some of the Yale systems are activated when they lose connection to wifi and the alarm goes off. Does this system also sound/activate when it loses wifi connection?
Richard Riley, Leeds
Yes, both systems have this mode just as an anti tamper mechanism. However the ERA Homeguard has a sim card option, so if the WiFi connections drops, you would still be notified.
Tom W
Was this helpful? 72
 
Is it possible to partially arm the sensors? For example, arm the ground floor and not the first floor in the night?
Raghvendra Singh, Wokingham
The system will allow you to set 2 zones so that you can have one active and one in-active.
Phil R
Was this helpful? 72
 
Does the hub need to be wired either to a phone line or the router or can it be situated in a different room of the house because it's using WiFi and a sim card sender?
Ian fullagar, Stafford
The HomeGuard series is wireless, because of the Wi-Fi connectivity, and only needs to be plugged into a mains power socket.
Tom W
Was this helpful? 64
 
I see it says that sensors can be stuck to wall/doors but can they be fixed using screws to offer a more permanent fit?
Carl Law, York
The Door Sensors are supplied with fixing screws and double sided adhesive strips.
Tom W
Was this helpful? 67
 
Can you deactivate the anti-tamper feature? If WiFi drops out for a moment, as it does, I wouldn't want alarm going off.
Colin , Margate
The anti tamper feature can be deactivated in the app menu under the My Hub settings. A loss of internet connection would not trigger the alarm.
Tom W
Was this helpful? 38
 
Can you connect a second outdoor siren?
Sam Smith, BURY ST. EDMUNDS
This system will allow a second ERA Solar Powered Siren to be linked as an accessory.
Tom W
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Does this system have an internal siren for inside the property.
Ben , Newcastle
The ERA Homeguard has a built in internal siren, the siren can also be disabled at any time.
Tom W
Was this helpful? 28
 
Does this alarm system notify you via the phone if there is a power cut?
If this one doesnt, are there any that do?
Johnathan Chapman, Milton keynes
This system will alert you that the wifi or the power has gone down providing you have a sim card inserted into the HUB to send you a notification.
Christian B
Was this helpful? 13
 
Does the camera store the captured information anywhere or it is for streaming only?
Dergin
Any recordings are saved on to a Micro SD card (Max 32GB)
Tom W
Was this helpful? 19
 
If the wifi drops and the alarm is activated as part of the anti-tamper feature in the Yale and the ERA, how would you stop the alarm ringing? You won't be able to do this through the app due to the wifi - so can you send a text to reset the alarm?
S Dhillon
Unless the alarm has a sim card facility, for example the ERA HomeGuard Smart Alarm Pro - Junior Kit, you would not be contacted without a WiFi connection. The Sim card feature can also be used to reset the alarm at any time.
Tom W
Was this helpful? 19
 
You say you can use a PAY/GO sim how much typically per month is needed to be added and how do you know when credit has run out?
Kerry Eames, Portsmouth
The alarm system would contact you via WiFi, however if your internet connectivity experienced problems the Sim card would only be used in emergency's to contact you so you do not need to top it up per month. You can always check the balance of your sim card by calling your provider.
Tom W
Was this helpful? 29
 
Does this system work with the ERA smoke alarms?
Matt, Friskney
The Homeguard series is compatible with all ERA accessories.
Tom W
Was this helpful? 29
 
Hi, I know that the era homeguard alarm requires a 2g sim card. I am having difficulty finding a 2g sim card. Please can you recommend a specific sim card that will be compatible? Alex
Alex , Birmingham
Any standard sized SIM would be suitable as most networks function using 2G, 3G or 4G. The only exception is Three network as they do not operate lower than 3G.
Jonathan P
Was this helpful? 12
 
What is the range of the hub if I were to install it in my house and use the alarm/sensors in my shed?
JAMES FULLER
The range of this system is 80 metres.
Christian B
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Is it possible to enable push notifications without the arm disarm beeps?
Mark, Wakefield
You can activate the silent feature via the App.
Tom W
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Does this (and other ERA sim card capable alarms) work with 3G pay as you go SIM card?
Chris, Essex
Unfortunately these systems are not compatible with 3G sim cards.
Tom W
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How do I change WiFi on hub without losing all pairings what is the procedure as I'm moving the alarm system to a new house thanks.
Dean barrow, Stevenage
Once the components are paired with the hub they would not unlearn by changing WiFi.
Tom W
Was this helpful? 14
 
Will I get text alerts just using WIFI, or do I need a SIM card installed?
Paul, Northampton
You would receive a push notification via your WiFi, however if the WiFi connection is lost the Sim card can contact you via text message.
Tom W
Was this helpful? 18
 
Can the door sensors be set to initiate a beep from the control panel or Wireless Key fob reader when the alarm isn't armed? I think it's called a chime facility.
Alan, Plymouth
Unfortunately this system does not have a chime feature.
Tom W
Was this helpful? 26
 
What kind of SIM subscription would I need for the alarm system?
Kerry Eames, Portsmouth
Any standard pay as you go sim (excluding the network Three) would be fine to use.
Tom W
Was this helpful? 28
 
Which Lightwave mains sockets (i.e. the ones controlled by the ERA hub) are compatable with this product?
Chris, Sutton Coldfield
Any of the Lightwave sockets can be used however I would recommend the Lightwave RF-2 which is the most recent model.
Tom W
Was this helpful? 30
 
Can I activate the alarm from my Smartphone from another location for example if I forgot to set the alarm when I left home.
Dave Clarke, Sidmouth
You can Arm/Disarm the alarm remotely using the app.
Tom W
Was this helpful? 13
 
Can you recommend a brand of SIM, or will any network (besides 3) be OK ?
Matt, Lancashire
Any 2G Sim card would be fine to use for example O2, as Three work on a 3G sim card this is the reason it is not compatible.
Tom W
Was this helpful? 13
 
Do you use the app to arm and disarm the alarm if you don't have fob or keypad?
Craig Bradshaw, Nottingham
The app, key fob or the keypad can all be used to arm/dis-arm the alarm.
Tom W
Was this helpful? 17
 
Could I add a 2nd Keypad and 2nd solar powered alarm box to the ERA Homeguard Smart alarm pro? If I purchased the alarm system I'd like a secondary rear exit and sounding alarm box at the rear of my property.
Craig Mudd, Mansfield
You can connect up to 50 components to the HomeGaurd alarms and you can add an additional solar powered siren and keypad if required.
Christian B
Was this helpful? 17
 
Are any of your wireless alarms (Yale, Era etc) compliant with EN 50131-5-3 at grade 1 or grade 2 level?
greg, reading
These systems are classed as DIY alarms and are not compliant to EN-50131-5-3 rating.
Tom W
Was this helpful? 27
 
Does the system have a delay facility on exit and entry to allow for arming and disarming the alarm?
Ian, Stockport
This system does have a time delay which can be preset up to 30 seconds.
Christian B
Was this helpful? 12
 
Several questions have been asked about SIM card and mobile compatibility with the ERA alarms. None of your replies makes mention of the several types of M2M SIM cards available intended specifically for alarms and other IOT devices. Are the dedicated M2M SIM cards compatible and do you recommend any particular provider?
David, Swadlincote
The ERA models are unsuitable for roaming Sim Cards (M2M), a standard conventional UK sim (excluding the network three) would give you the best results.
Tom W
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If the power supply goes down, does the alarm sound or does it stay alarmed under the battery power.?
Alan, Durham
The alarm would stay active until power has been restored.
Tom W
Was this helpful? 18
 
Will this kit allow two active sirens to be mounted? Can I buy another active siren?
Edward Grabczewski, Neath
It is possible to have two sirens connected to the Homeguard system.
Steven T
Was this helpful? 22
 
Can you please advise if / when the ERA HomeGuard is compatible with IFTTT?
Scott Dowsett, Leicester
Unfortunately The ERA Homeguard is not compatible with the IFTTT App at present.
Tom W
Was this helpful? 16
 
How long does the battery last in case of a power failure on the main hub? And does the sensors and hub have anti-tamper protection?
Sameh Sackla, Reading
The internal battery would last for around 4-6 hours. anti jamming technology is built into the Hub and Siren.
Tom W
Was this helpful? 22
 
What is the difference between this range and the
ERA Garrison - Wireless SmartPhone Alarm PLUS?
Chris, Sutton Coldfield
The ERA Garrison includes GSM alerts only and needs a sim card to send any notification. The ERA Homeguard includes be sim card slot and is WiFi enabled.
Tom W
Was this helpful? 26
 
Can the alarm be used without internet? I'm currently refurbishing a property so there won't be internet there for a while.
Morgan Ashton, Rct
This system can be used with a sim card which will send you text alerts once the alarm is triggered. This requires a classic sim card suitable for all phone networks excluding the 3 network.
Christian B
Was this helpful? 11
 
Would the alarm still work if the Wi-Fi and power is lost?
Simon, Newcastle
The alarm would still siren as it features an internal battery and also option for a sim card, so you can even be contacted without any internet connectivity.
Tom W
Was this helpful? 13
 
Is it possible to add a mains powered outdoor siren to this model?
Steve, Braunton
Unfortunately we do not sell a mains powered siren for this system.
Tom W
Was this helpful? 17
 
Can I use the ERA wired WS-280 External Alarm Siren with this product instead of the wireless one? Is it true that this (and the wireless one) only strobe / pulse when the alarm is armed?
Chris, Sutton Coldfield
This system is compatible with both ERA wired and wireless sirens. The LED on the wireless alarm will only strobe when the alarm is armed / activated.
Phil R
Was this helpful? 17
 
Is this alarm compatible with Amazon echo (Alexa)?
T STREATFIELD, Leeds
This alarm is not currently compatible with Amazon Echo but future product updates will likely allow integration with this type of home system.
Phil R
Was this helpful? 11
 
Can the PIR sensors be powered by rechargeable batteries?
Andy Clayton, Nottingham
The manufacturer recommends that standard non-rechargeable batteries are used with all alarm accessories.
Jonathan P
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