ERA HomeGuard Smart Alarm Pro - Starter Kit

£239.00
Installation (click to choose)
  • In Stock - Low
  • FREE Delivery Tomorrow
  • Order Now Wed 13th Nov
  • Finance from £6.64 p/m
Rated 4.3

/5

Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
12 Reviews

92%

Recommended
this Product
Ease of Use
Out of 5
4.7
Build Quality
Out of 5
4.2
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Chris Verified Customer

Installed this ERA system 4 months ago and have been very impressed straight out of the box. Having had installed a wireless Yale alarm in our previous home I had grown fed up of climbing up the ladder every year during the coldest/windiest months to replace the batteries in the siren - this wireless ERA system solves this issue by having a wired siren. Very easy to set up via the ERA app. Don't let the poor reviews of the app put you off this system, these may reflect the appearance of the app but not the system as a whole - remember that once it is set up you will only be using the app from time to time to arm/disarm the system when you forget do it via the keypad or fob. Overall this system has proven to be solid and reliable. I have added PIR's to every downstairs room and have magnetic sensors on every external door and window. It is a system that is worth investing in, highly recommended!

Read more

See all reviews

Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Jason Verified Customer

The first thing to say about this product is that it works. There was no problem getting the devices to communicate and set up was relatively easy. The system has been running for 3 months with no glitches. The components look good and are fairly discreet. It would be good to have a hard wired hub though, as the plug-in transformer is difficult to conceal. Instructions are confusing - all the information is there, but is hard to decipher. A call to customer services solved a couple of issues I was having with set up. However, I completely gave up on the RFID tags, they just didn't seem to work. Once set up, the system is very easy to use, but for customers with poor sight, it's hard to tell the difference between the set and unset buttons on the RKP. Perhaps a different graphic or colour would help.

Read more

See all reviews

ERA cloud based smartphone alarm system, ideal DIY starter alarm with call alert or smartphone notification.
View Full Specification
  • No Monthly Fees.
  • Wi-Fi enabled smart hub.
  • Works with Alexa and Google Assistant.
  • Timed arm/disarm via the HomeGuard Pro App.
  • Adjustable siren volume and duration.
  • Also available with solar powered siren box.
  • Built-in SIM Card holder (standard sized SIM*).
  • GSM phone call alerts with up to 5 stored numbers.
  • Optional email alerts when alarm is triggered.
  • Components are pre-linked for a fast install.
  • Batteries for all components are included.
  • Connect up to 50 sensors and 10 remote controls.
  • 2 Year warranty.
MPN: HOMEGUARD

See all reviews

Details
The ERA HomeGuard Pro is a fully integrated cloud based smart home alarm system that allows you to monitor multiple locations, for example your home, your business or even your garage from one account. You can choose who gets access to your home with timed or anytime access and revoke who has access when needed. You have peace of mind through the personalised alert log, showing who accessed the property with timings, for example, ‘Lucy has disarmed the alarm’.The ERA HomeGuard Smart Alarm Pro - Starter Kit is an ideal alarm starter kit for home security. If the alarm is activated your network is alerted quickly with simultaneous alerts to as many people as you choose and phone call alerts via GSM.

You can view the full Homeguard range Here.
ERA Homeguard Alarm Hub

ERA Homeguard Smart Alarm Pro Benefits

  • Easy to Set Up - Use your smartphone to set up the hub.
  • Multiple Locations - Monitor your home & business from one account.
  • Timeless - Firmware upgrades all done via the cloud.
  • Alert Your Network - GSM phone call and push message alerts.
  • Smart Home Compatible - Connect to Amazon Alexa & Google Assistant.

Smartphone Controlled

The HomeGuard Pro offers simple home security via a cloud based hub that connects to WiFi and enables set up directly via smartphone in a quick, easy to use app. No wiring to worry about or complex pairing procedures, just an easy to use app to help you make the most of your home alarm system.

*Requirements: This alarm system requires a Wi-Fi broadband connection (Minimum 2Mbps download and 1Mbps upload speed available) or a standard sized SIM Card (Excludes Three network). Compatible with Apple iOS and Android smartphones. Please check Smart Device App below for compatibility. We recommend downloading the app before purchase to check compatibility.

Mobile Phone
 Watch App

GSM Telephone Connectivity

The alarm system includes a built-in SIM card holder and can store up to five individual telephone numbers and will send call alerts when the alarm is triggered.

Expandable

Expand the kit at any time with up to 50 additional accessories and 10 remote controls. Include multiple PIR sensors, IP Camera's, water and vibration detectors to give your property total coverage.

Browse the accessories available
Accessories
Smartphone App

Part Arming by Zone

The alarm can be set to create two different zones allowing for you to arm one or both zones. This can be especially useful if you decide to split the upstairs and downstairs of a property. Whilst away, you would activate both zones and during the night you could activate only the downstairs zone.

Amazon Alexa & Google Assistant

The ERA Homeguard Pro is compatible with Amazon Alexa and Google Assistant for the perfect smart home experience. Ask Alexa or Google to fully arm or part arm your alarm and receive status updates on your home security.

Alexa and Google
Starter Junior Premium Superior Elite
Smart Hub Yes Yes Yes Yes Yes
PIR Motion Detector 1 1 2 2 2
Door Sensor 1 1 2 2 2
Remote Keyfob 2 2 2 2 2
Solar Powered Siren 1 1 1 1
RFID Keypad 1 1
RFID Tags   2 2
Wireless Security Camera   1
You can view the full Homeguard range Here.

In the box

Smart Hub
1x Smart Hub
  • Wifi & GPRS Enabled
  • Back Up Battery (included)
  • Built in SIM Card Holder
  • Wireless connection to components
Battery
1x PIR Motion Detector
  • Pet Friendly (less than 20-25Kg)
  • 433 MHz Frequency prevents interference
  • Low power LED indicator and transmitter
  • 2x AA batteries (included)
Accessories
1x Door Sensor Contact
  • Detects open doors when alarm enabled
  • 433 MHz frequency prevents interference
  • Low power LED indicator and transmitter
  • 1x AA batteries (included)
Accessories
2x Remote Keyfobs
  • Panic Alert Button
  • 433 MHz frequency prevents interference
  • Compact & Portable
  • 1x 3V CR2025 Lithium coin battery (included)
Key Features
Manufacturer Part Number
HOMEGUARD
Device Range
80m
Siren Box
Indoor
Backup Power
Internal Battery
Remote Activation
Yes
Part Arming
2 Zones
Smart Features
Smart Integration
Amazon Alexa, Google Assistant
Smart Device App
HomeGuard Pro App
App Platforms
iPhone, Android
Included
Outdoor Sirens
0
Dummy Sirens
0
Door Contacts
1
Key Fobs
2
Motion Sensors
1
Portable Keypads
0
RFID Tags
0
Bulbs
0
Key Safes
0
Arm/Disarm By
Arm / Disarm by
Smartphone, Key Fob, Portable Keypad (Optional)
Notification By
Notification by
Voice Call, SMS, App Alert, Siren
Reviews [12]
Rated 4.3

/5

Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
12 Reviews

92%

Recommended
this Product
Ease of Use
Out of 5
4.7
Build Quality
Out of 5
4.2
Sort by:
Anonymous Verified Customer July 2018
Rated 3 / 5Rated 3 / 5Rated 3 / 5Rated 3 / 5Rated 3 / 5

The system is not stable, build quality is good but you may have many false alarms or connection issues.

Was this helpful? 15

Chris Verified Customer February 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Installed this ERA system 4 months ago and have been very impressed straight out of the box. Having had installed a wireless Yale alarm in our previous home I had grown fed up of climbing up the ladder every year during the coldest/windiest months to replace the batteries in the siren - this wireless ERA system solves this issue by having a wired siren. Very easy to set up via the ERA app. Don't let the poor reviews of the app put you off this system, these may reflect the appearance of the app but not the system as a whole - remember that once it is set up you will only be using the app from time to time to arm/disarm the system when you forget do it via the keypad or fob. Overall this system has proven to be solid and reliable. I have added PIR's to every downstairs room and have magnetic sensors on every external door and window. It is a system that is worth investing in, highly recommended!

Was this helpful? 11

Jason Verified Customer July 2023
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

The first thing to say about this product is that it works. There was no problem getting the devices to communicate and set up was relatively easy. The system has been running for 3 months with no glitches. The components look good and are fairly discreet. It would be good to have a hard wired hub though, as the plug-in transformer is difficult to conceal. Instructions are confusing - all the information is there, but is hard to decipher. A call to customer services solved a couple of issues I was having with set up. However, I completely gave up on the RFID tags, they just didn't seem to work. Once set up, the system is very easy to use, but for customers with poor sight, it's hard to tell the difference between the set and unset buttons on the RKP. Perhaps a different graphic or colour would help.

Was this helpful? 7

Anonymous Verified Customer June 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Despite other reviews this was easy to install and easy to setup (I would class myself as a competent diy-er)

It’s worked well from the off, no false alarms, no app problems. Can’t ask for more really. It was sent on time, installed easily, and works without any problems at all

Was this helpful? 6

Richard Verified Customer April 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Very pleased with the product. It was easy to install and the app works well. I like how you can spec the product up yourself and add only the items you want to a base kit.

I bought it via www.safe.co.uk and I am soon to order another system for my factory and will do the same again because you are now able to add different systems to the app

Was this helpful? 6

MikeG Verified Customer March 2023
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Great product. Easy to install. Some parts very fragile. Very, very expensive for a self install kit if you buy all the options. Never seen it discounted on any of the web sites. Great App for remote management and very responsive. Not sure how it will fare in the long term.

Was this helpful? 6

John Green Verified Customer June 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

A bit tricky to set up as the installation instructions leave much to be desired. I did find your consultants in the main most helpful. However, the system is now working well and I am very pleased with it. Would be happy to recommend to any one interested in installing an alarm system.

Was this helpful? 6

Fahri Ahmet Verified Customer January 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

It is a good alarm.

It's got some connection issues which are not clearly addressed.

Siren keeps going off randomly.

Which I to disconect the rear tamper from the circuit.

Other than that still working good.

Was this helpful? 1

Jon Woods Verified Customer September 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

-Good product, easy to install & setup.

-Door/windows sensors can be a bit tricky to position depending on whether you have square or bevelled edges on doors/windows.

-Excellent customer support (faulty PIR received & replaced with no bother).

-Don't put a PIR in your entrance area if you want it on the "home zone" (inactive in home arm/part arm) as you cannot set it to delay & it will set off the alarm immediately you enter the property!

-SIM function works well (bought a SIM from RWG for £1 (plus £10 top-up) with no expiry/use by time limit.

-All in all would definitely recommend!

Was this helpful?  

Anonymous Verified Customer August 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

The system does just what I wanted and the Smart features are very convenient. However, the instructions are very badly written and setting up the system took a lot of effort. I would buy it again and overall I am happy but it would have helped if the instructions made the installation easier.

Was this helpful?  

Jon Woods Verified Customer September 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

-Good product, easy to install & setup.

-Door/windows sensors can be a bit tricky to position depending on whether you have square or bevelled edges on doors/windows.

-Excellent customer support (faulty PIR received & replaced with no bother).

-Don't put a PIR in your entrance area if you want it on the "home zone" (inactive in home arm/part arm) as you cannot set it to delay & it will set off the alarm immediately you enter the property!

-SIM function works well (bought a SIM from RWG for £1 (plus £10 top-up) with no expiry/use by time limit.

-All in all would definitely recommend!

Was this helpful?  

Anonymous Verified Customer August 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

The system does just what I wanted and the Smart features are very convenient. However, the instructions are very badly written and setting up the system took a lot of effort. I would buy it again and overall I am happy but it would have helped if the instructions made the installation easier.

Was this helpful?  

Anonymous Verified Customer February 2024
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Really good value for money. I brought this product last year it was easy too install. You can buy extra add ons which is great. I had to speak with the customer help line whilst setting it up as i'm not the best with technology. They were very polite and helpful and spoke me through the whole process. I would recommend the ERA alarms to anyone that is considering a home alarm system. I purchased it trough safe.co.uk which was straight forward and quick delivery.

Was this helpful?  

Daves12 Verified Customer January 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

Very easy to set up and much better than the system it replaced. Only problem was that one of the sensors was fitted with a screw. The others were just snapped together and as the screwed sensor was the last one I installed, couldn't work out why it wouldn't come apart!

Was this helpful?  

Fahri Ahmet Verified Customer January 2024
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

It is a good alarm.

It's got some connection issues which are not clearly addressed.

Siren keeps going off randomly.

Which I to disconect the rear tamper from the circuit.

Other than that still working good.

Was this helpful? 1

Jason Verified Customer July 2023
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

The first thing to say about this product is that it works. There was no problem getting the devices to communicate and set up was relatively easy. The system has been running for 3 months with no glitches. The components look good and are fairly discreet. It would be good to have a hard wired hub though, as the plug-in transformer is difficult to conceal. Instructions are confusing - all the information is there, but is hard to decipher. A call to customer services solved a couple of issues I was having with set up. However, I completely gave up on the RFID tags, they just didn't seem to work. Once set up, the system is very easy to use, but for customers with poor sight, it's hard to tell the difference between the set and unset buttons on the RKP. Perhaps a different graphic or colour would help.

Was this helpful? 7

Anonymous Verified Customer June 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Despite other reviews this was easy to install and easy to setup (I would class myself as a competent diy-er)

It’s worked well from the off, no false alarms, no app problems. Can’t ask for more really. It was sent on time, installed easily, and works without any problems at all

Was this helpful? 6

Richard Verified Customer April 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Very pleased with the product. It was easy to install and the app works well. I like how you can spec the product up yourself and add only the items you want to a base kit.

I bought it via www.safe.co.uk and I am soon to order another system for my factory and will do the same again because you are now able to add different systems to the app

Was this helpful? 6

MikeG Verified Customer March 2023
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Great product. Easy to install. Some parts very fragile. Very, very expensive for a self install kit if you buy all the options. Never seen it discounted on any of the web sites. Great App for remote management and very responsive. Not sure how it will fare in the long term.

Was this helpful? 6

John Green Verified Customer June 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

A bit tricky to set up as the installation instructions leave much to be desired. I did find your consultants in the main most helpful. However, the system is now working well and I am very pleased with it. Would be happy to recommend to any one interested in installing an alarm system.

Was this helpful? 6

Accessories

Add at Checkout

Thumbnail of ERA Pet PIR Motion Sensor

Pet Friendly PIR Motion Sensor

  • Pet friendly sensor
  • Ignores smaller pets
  • Battery powered
  • Wall mount
  • £21.16
    £25.15 Save £4.00
    Thumbnail of ERA Door Sensor

    Door Sensor

  • For windows and doors
  • Activated when opened
  • Battery powered
  • £17.51
    £18.50 Save £1.00
    Thumbnail of ERA Solar Powered Siren

    Solar Powered Siren

  • Wireless 110dB siren
  • Flashing comfort light
  • Solar powered
  • Wall mount
  • £61.26
    £64.19 Save £2.93
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    Wireless IP Camera PLUS

    View HD video recordings, day or night, via your smartphone with this WiFi controlled IP camera.
    £94.70
    £97.68 Save £2.98
    Thumbnail of ERA Wireless Touch RFID Keypad

    Wireless Touch RFID Keypad

  • PIN code Arm/Disarm
  • Battery powered
  • Wall mount
  • £32.95
    £36.73 Save £3.78
    Thumbnail of ERA RFID Tag (Twin Pack)

    RFID Tag (Twin Pack)

  • Swipe Arm/Disarm
  • No need for a PIN code
  • Portable
  • £8.99
    Thumbnail of ERA Remote Control Keyfob

    Remote Control Keyfob

  • One button Arm/Disarm
  • No need for a PIN code
  • Battery powered
  • Portable
  • £19.27
    £20.56 Save £1.28
    Thumbnail of ERA Dummy Alarm Siren Box

    Dummy Siren

  • Looks like a real siren
  • Flashing comfort light
  • Battery powered
  • Wall mount
  • £23.29
    £26.21 Save £2.92
    Thumbnail of ERA Vibration Sensor

    Vibration Sensor

  • Vibration detection
  • Adjustable sensitivity
  • Battery powered
  • £20.03
    £23.81 Save £3.78
    Thumbnail of ERA Pet PIR Motion Sensor (3 pack)

    Pet Friendly PIR Motion Sensor (3 pack)

  • Value Pack of 3
  • Pet friendly sensor
  • Ignores smaller pets
  • Battery powered
  • Wall mount
  • £60.68
    £64.68 Save £4.00
    Thumbnail of ERA Door Sensor (3 pack)

    Door Sensor (3 pack)

  • Value pack of 3
  • For windows and doors
  • Activated when opened
  • Battery powered
  • £40.20
    £45.00 Save £4.80
    Thumbnail of ERA Water Flood Sensor

    Water Sensor

  • Water detection
  • Ideal for flood risk areas
  • Battery powered
  • Wall mount
  • £21.55
    £25.33 Save £3.78
    Delivery

    Select during checkout


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    Popular Delivery Options  
    Next / Named Day Delivery to your front door on a day of your choice
    Order Now Get It Wed 13th Nov
    Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
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    Mon-Fri
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    £10.74
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    £16.74
    Mon-Fri
    2 - 3 Days
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    £16.74
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    Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
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    £3.00
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    £3.00
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    If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
    More information about returns
    FAQs [45]

    FAQs (45)

    » Ask Question   

     
    How do you know when the batteries (for any of the components) need replacing? Is there some sort of notification or battery icon in the app?
    Zubair, Dartford
    You will receive a push notification on the App when any of the batteries need changing.
    Tom W
    Was this helpful? 71
     
    As the ERA external siren is solar powered, hence stores the power to a rechargeable battery, how long would the alarm sound for until the batteries drains?
    Jack, Birmingham
    As the Siren is solar powered, as long as it has access to daylight the battery would constantly charge and store enough energy in one days charge to power it for a whole week. The estimated battery life would be 3-5 years in total.
    Tom W
    Was this helpful? 68
     
    Please can you advise why the Three network sim can't be used?
    Simon, Hemel Hempstead
    Three works on a 3G only sim card. This product is only suitable for 2G as it only needs to contact you through a telephone call or text notification.
    Tom W
    Was this helpful? 63
     
    Does it have protection against frequency jamming and does it use encryption?
    Sameh Sackla, Reading
    Both the Hub and external Siren have built in encryption anti jamming technology feature.
    Tom W
    Was this helpful? 62
     
    Is it possible to partially arm the sensors? For example, arm the ground floor and not the first floor in the night?
    Raghvendra Singh, Wokingham
    The system will allow you to set 2 zones so that you can have one active and one in-active.
    Phil R
    Was this helpful? 70
     
    Is there a subscription fee for the Homeguard cloud service?
    David, Bristol
    No, the service would be free of charge.
    Tom W
    Was this helpful? 72
     
    I read that some of the Yale systems are activated when they lose connection to wifi and the alarm goes off. Does this system also sound/activate when it loses wifi connection?
    Richard Riley, Leeds
    Yes, both systems have this mode just as an anti tamper mechanism. However the ERA Homeguard has a sim card option, so if the WiFi connections drops, you would still be notified.
    Tom W
    Was this helpful? 71
     
    If the hub loses power will the alarm still sound if any of the sensors are triggered? or is the hub an integral part of the system? Seems to me that a savvy burglar could just unplug it from the mains if so.
    Chris Hague, Huddersfield
    The alarm would only activate once a component has been triggered. The alarm has a rechargeable battery which would activate when any mains power is lost.
    Tom W
    Was this helpful? 39
     
    Does the hub need to be wired either to a phone line or the router or can it be situated in a different room of the house because it's using WiFi and a sim card sender?
    Ian fullagar, Stafford
    The HomeGuard series is wireless, because of the Wi-Fi connectivity, and only needs to be plugged into a mains power socket.
    Tom W
    Was this helpful? 63
     
    I see it says that sensors can be stuck to wall/doors but can they be fixed using screws to offer a more permanent fit?
    Carl Law, York
    The Door Sensors are supplied with fixing screws and double sided adhesive strips.
    Tom W
    Was this helpful? 66
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    Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 instalments. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

    Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

    The Safe Shop Ltd., 1 Strand Street West, Preston, Lancashire PR2 2NS

    Installation

    Professional Installation Services for Intruder & Burglar Alarms

    We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
    After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

    Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
    Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
    Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
    We'll ring to confirm arrangements We'll even ring to confirm the arrangements

    Standard Alarm Installation

    We offer professional installation on our complete range of wireless alarm kits, for the home or business.

    Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

    Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

    You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

    The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

    Installation FAQ

    What is the cost to install an Alarm kit?

    When do you contact me to arrange installation?

    Can I add extra alarm components to my installation?

    When will you install my Alarm kit?

    Can I change my installation date?

    How long does installation take?

    What parking access is required?

    Can adverse weather conditions prevent installation?

    How high can the siren be installed on my property?

    How important is wireless range?

    How many power sockets will I need?

    What do I need for remote monitoring?

    Do I need permission to install an Alarm?

    Does my installation include a warranty?

    What happens if the engineer doesn't turn up?

    What if I'm not happy with my installation?

    What happens if the engineer damages my property?

    Non-standard Alarm Installation

    In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

    If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

    • Large commercial buildings such as warehouses and office blocks.
    • Additional alarm devices not supplied by Safe.co.uk.
    • Specialised access equipment and permits such as hoists, lifts and cranes.
    • Outside of normal hours working (Mon-Fri, 9am to 5pm).
    • 4x4 Vehicular access requirements to remote rural sites.
    • Road closure including necessary permits.
    • Additional manpower to overcome technical, lifting or safety access issues.

    We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

    The following areas will incur a rural travel surcharge:

    £55.00 Surcharge Areas

    • PH 1 - 26 (No coverage in other PH postcodes)
    • PA 1 - 19 (No coverage in other PA postcodes)
    • KA 19, 26
    • ML 11, 12

    £105.00 Surcharge Areas

    • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
    • AB
    • DD
    • TD
    • DG
    • KW

    These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

    If applicable, additional costs are to be paid before installation begins.

    Warranty Terms & Conditions

    Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

    Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

    We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

    In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

    Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

    The following are examples of when a call out charge would be incurred:

    • Accidental Damage
      The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
    • Malicious Damage
      The Alarm system has been physically damaged by vandals or DIY.
    • Materials Failure
      Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
    • System Modification
      A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
    • Incorrect Diagnosis
      The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.