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Veho Cave Smart Home Alarm Pro Kit

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This Veho Cave alarm is the ideal smart home alarm kit with complete control via Apple or Android smartphone.
  • No Monthly Fees.
  • Wi-Fi enabled smart hub.
  • Components are pre-linked for an easy DIY install.
  • Timed tasks allow scheduled alarm activation via app.
  • Batteries for all components are included.
  • Built-in siren and SIM card holder (standard sized SIM*).
  • 115db external siren box.
  • Hub includes a back up battery in case of power failure.
  • 433.92MHz wireless frequency.
  • Extended 200m wireless range.
  • Alarm will accept up to 99 different components.
  • 2 Year warranty.
Ref: VHS-001-SKSN

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Details
The Veho Cave Smart Home Alarm Pro Kit is a wireless smart alarm with integrated Wi-Fi connectivity and SIM card holder. The system is operated via a smartphone app and can also be armed and disarmed with the included remote control. When the alarm is triggered, a loud 100dB siren will sound from the alarm hub to alert others of an intruder and the system will also alert you via app notification. The alarm hub includes a backup SIM card holder, which accepts standard sized SIM cards, and can send you SMS alarm notifications when your Wi-Fi is down. This alarm kit also includes a wireless external siren box which produces an 115db siren.

The Cave Smart Home Alarm connects up to 99 sensors, allowing you to customise your alarm system to suit your property and lifestyle.
Yale Smart Alarm Hub

Cave Smart Home Alarm Benefits

  • Pre-linked components - requires no technical knowledge or wiring for installation.
  • Activated, deactivated and monitored using your smartphone or tablet (available for iOS and Android)
  • No need for monthly subscriptions.
  • Extended 200m Wireless Range
  • Allows part arming - creating 2 zones
  • Backup SIM card holder

Controlled by iOS or Android App

Download the 'Veho Cave' App for complete peace of mind and knowledge that your home is secure. Check in on your home from anywhere on your iOS or Android smartphone or tablet, at any time, and receive notifications if the alarm is triggered.

*Requirements: This alarm system requires a Wi-Fi broadband connection (min. Speed 3Mbps) or a standard sized SIM Card. Compatible with Apple iOS and Android smartphones. Please check Smart Device App below for compatibility. We recommend downloading the app before purchase to check compatibility.

App
Siren

Outdoor Siren Box

The outdoor siren box produces a loud 115dB siren when the alarm is triggerd and also includes an LED flashing light to warn off intruders. The outdoor siren can be installed with either a DC12V power adapter or can provide power for up to 36 months with 3x D batteries.

Expandable

Expand your alarm system with up to 99 accessories, allowing you to customise your individual needs and security requirements. From additional PIR’s and door contacts, to Keyfobs and wireless IP cameras, you can add to those already supplied with the kit to give your home the best coverage possible.

Browse the accessories available »
Accessories
Smartphone App

Extended 200m Wireless Range

The Cave Alarms include an extended 200m wireless range which is much wider than most other home alarms and is ideal for protecting a large property. The 200m wireless range ensures it is possible to protect your home and outbuildings, such as shed or garage within one system.

In the box

Smart Hub
1x Smart Hub
  • Back Up Battery
  • 100dB Internal Siren
  • Wi-Fi enabled
  • Wireless connection to components




Pet PIR Motion Detector
1x PIR Motion Detector
  • 200m Extended Wireless Range
  • 433.92 MHz Frequency prevents interference
  • Enhanced encrypted security
  • 2x AA batteries (included)


Remote Control Keyfob
1x Remote Control Keyfob
  • 200m Extended Wireless Range
  • Designed to fit on a key ring
  • 433.92 MHz Frequency prevents interference
  • Enhanced encrypted security
  • 1x 3V CR2032 Coin Battery (included)


Door Sensor Contact
1x Door Sensor Contact
  • 200m Extended Wireless Range
  • 433.92 MHz Frequency prevents interference
  • Enhanced encrypted security
  • 1x 3V CR2032 Coin Battery (included)


Outdoor Siren Box
1x Outdoor Siren Box
  • Loud 115dB Siren
  • Mains or battery powered
  • Flashing LED on activation
  • Anti-Tamper switch
  • Installation Fixing kit
  • Requires 3x D Batteries (not included)
Key Features
Device Range
200m
Siren Box
Outdoor, Indoor
Siren Power
Battery, Mains
Backup Power
Internal Battery
Remote Activation
Yes
Part Arming
2 Zones
Smart Features
Smart Device App
Veho Cave App
App Platforms
iPad, iPhone, Android
Included
Outdoor Sirens
1
Dummy Sirens
0
Door Contacts
1
Key Fobs
1
Motion Sensors
1
Portable Keypads
0
RFID Tags
0
Arm/Disarm By
Arm / Disarm by
Smartphone, Key Fob
Notification By
Notification by
App Alert, Siren
Reviews [22]
Rated 4.6

/5

Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
22 Reviews

91%

Recommended
this Product
Ease of Use
Out of 5
4.7
Build Quality
Out of 5
4.7
Sort by:
Gavin Powell Verified Customer January 2020
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Excellent product

Easy to setup with user friendly app, although main alarm controller did fail to pair the first time. No other problems just scan the qr codes to pair accessories. Easy to setup users on the app. Excellent home arm function where you can choose which sensors are armed in the house, excellent for setting at bed time. Very good range on sensors, we have even put a motion sensor in our detached garage and have had no issues with signal. Backup battery lasts a good 8 hours if power is lost. You also get alarm notifications to your phone letting you know which room has triggered the alarm. Would definitely recommend

Was this helpful? 35

Raymond Verified Customer July 2020
Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5

Very impressed with the basic system, PIRs, door magnets, siren alarm box all very good.

The cameras are terrible they connect when you set up but when you go to review they are off line, this then involves resetting up, which is time consuming. I contacted veho directly as it's not safe fault, they told me they are waiting for the fix & an up date . I've been waiting 3 months. Considering changing alarm altogether & using another company like RING.

Safe sent responsible for the poor customer aftercare, support, but need to understand the frustrations of the faulty items as they continue to sell the products as a great value for money product.

Was this helpful? 22

K Holman Verified Customer April 2020
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

Bought the standard kit with additional door contacts and two operating fobs. The door contacts were out of stock so delivery was initially delayed but one of the staff contacted me regularly to update, sent out part of the order and the outstanding items when they were in stock.

Found fitting the kit easy and used the qr codes and mobile phone camera to include extra fobs, extra door contact and bell box onto the app set up. All included on the list of equipment first time without a problem so found setting up quite easy.

All in all quite happy with the system, time will tell how robust it is but up to now everything has performed without a problem. Really impressed with the young man from the sales team who contacted me about the delayed items, made three calls to update me on my mobile about delivery over the month we were waiting for the door contacts to arrive. Well done that man!!

Was this helpful? 21

Chris Verified Customer March 2021
Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5Rated 3.3 / 5
Recommended

Very easy installation and set up. App is easy to use. Ability to program automated, timed, daily arm/disarm is a great feature so user doesn’t have to remember to arm/disarm every day. Good technical support available from Cave when issues arise. Overall a decent improvement in security. However: Some bugs/quirks in the software which can leave you exposed e.g. timed system arm fails to arm and doesn’t notify the user or WiFi temporarily disrupted and system doesn’t reestablish a connection. Feels like software is still under development. Adhesive pads for sensors are not fit for purpose.

I use the system for my garage, I’m not sure I’d use it for my house.

Was this helpful? 20

Anonymous Verified Customer April 2020
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

The product has a quality appearance and seems well constructed. Setting up was fairly straightforward, and help was available both through Safe.co.uk and the manufacturer’s website (Veho), using online chat which was quickly and efficiently answered in both cases. Adding devices such as additional PIRs or door / window contacts was really easy using the QR code scanning system. Likewise, adding new users was very simple. Operating the alarm using the logical app menus is great, too, and the options to activate your own choice of entry points or PIRs is really useful, particularly if you have large dogs that may activate the PIRs. Delivery was very quick (and free). Good service all round.

Was this helpful? 20

Anonymous Verified Customer January 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This is system great. Does everything I wanted. I have attached a power supply the the external siren. Would be good if this was available from the site/

App works ok for me.

Was this helpful? 16

Anonymous Verified Customer November 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

After researching different products on the market this was the best one for us. With the great feature to use via phone or the key fob to activate or deactivate. It was easy to install and puts our minds at rest knowing that the house is secure whilst we are out. The alarm external box makes it look so professional and also offers a visual deteriorant on the outside of the home. The app is really user friendly and is great to see the activity happening at home. The idea to add more equipment to it has been great for our home.

Was this helpful? 16

Stuart Verified Customer April 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

A fantastic and very easy to use alarm.

I installed the alarm system and had it set up on our phones within an hour,

The smart features are a nice touch, and having the ability to expand the system easily is nice,

We tend to use the app to control the alarm and it’s so easy and has a good log view so you can see who and what time the alarm was activated and deactivated.

The cave camera is brilliant as well, been able to check on your home at anytime gives you great peace of mined,

The outside alarm boxes are loud and the blue flashing light is very bright

Was this helpful? 15

Anonymous Verified Customer December 2020
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

This is a great set for home security which let you be independent from huge monthly fees from security companies. Relying on battery make this pack to be resilient against power cut and SIM card option gives you a chance to have backup Internet connection on the device if any problem happen on your home connection. The app is complete and responsive when you lock or when alarm is on, you will get it on your phone or watch. The only thing I did not quite like about this product was the sensitivity of the motion detector. I needed two to make sure the backdoor entrance is covered.

Was this helpful? 14

Anonymous Verified Customer December 2020
Rated 2.8 / 5Rated 2.8 / 5Rated 2.8 / 5Rated 2.8 / 5Rated 2.8 / 5

The hardware is ok and the basics work but the app is a bit of a let down. Tried the camera as well and that was a waste of time. It doesn't work with any smart systems such as Google Assistant or Alexa and is surprisingly dumb for a modern wireless system. Had issues with the app draining battery which was reported to Cave and they where quite indifferent about it. If your looking for a standalone basic system then its fine but its not a great systems that's worth investing into as it gets quite expensive as you add parts and I would say it was value for money.

Was this helpful? 13

David Dodd Verified Customer January 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Arrived quickly, well packaged and with very easy to follow instructions. Followed instructions and within an hour I had fully alarmed my house and garage.

System is very easy to operate either through my phone or with a key fob. I recommended this product to my son who has fitted a system to his house.

An excellent product

Was this helpful? 4

David Stuart Verified Customer December 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The Cave Alarm System is perfect for what I was looking for. Firstly the wireless aspect makes it very easy to install and setting up was very straight forward. Also I was after an alarm box and door contacts that were not white as I needed an alarm for my garden office room and I didn't want the Alarm Box and accessories to stand out too much. They blended in perfectly.

As for using the system on my phone its extremely easy and in the evening after I've gone in the house its so easy set the alarm with the phone or hand fob.

If there is one criticism is the design of the Alarm Fob. The buttons are not distinctive enough to tell apart when using. A couple of times it's too easy to press the SOS button setting the alarm off which can be annoying.

Apart from that it's a great system to use and loud enough to get attention.

How long the batteries last in the outside box I still don't know but if I only have to change them a couple of times a year it won't be a problem. It can be hard wired for power as well in case you can't be bothered to change them or the box is awkward to access after installation. I would definitely recommend this alarm system to anyone who wants to fit there own system and not to worry about running wires everywhere.

Was this helpful? 5

Neil Verified Customer September 2021
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

We received really good service from Safe with our initial alarm purchase and subsequent add-ons. The customer team answered questions and rectified a delivery issue very quickly.

The Cave alarm was easy to install and use and the outdoor camera, although quite big compared to others, does offer fantastic picture quality day and night.

I would not hesitate to use Safe again and would recommend the Cave alarm to anyone.

Was this helpful? 5

TM Verified Customer September 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The reason I opted for this system above others was the design first followed by the reviews and finally the cost.

It was pure coincidence that it was named cave and would be installed in my man cave which is cladded in anthracite with matching Bi-fold doors. I didn’t want a yellow or a white alarm box and have installed subtle signage rather than garish yellow warning triangles which I believe would detract from the style that I was aiming for. This system fit the bill completely.

It was also relatively easy to install with the addition of a WiFi booster as my man cave is located at the bottom of my garden. I just had to ensure that I put in the code for the booster during set up.

When you enable or disable the alarm via the key fob, you receive a confirmation note on your phone which is reassuring.

The adjustable PIR is well designed too being on a ball joint which is very cool.

In summary, it looks great, works well, was easy to install, no wires apart from the power to the central hub and WiFi which I hid behind some cupboards and finally the price was the best that I could find for this product. It was very well packaged and looks more expensive than it was.

I highly recommend it.

Was this helpful? 6

Colin Verified Customer August 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

It’s an extremely easy system both in setup and to use. I installed one for a client of mine & for the price it is one of the best bargains around. Easily expandable if you need additional accessories to be added.

I will be recommending the Safe system to future projects.

Was this helpful? 7

Gary Verified Customer August 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I purchased sensors for the doors, rooms and a cctv camera. The purchase was very straight forward with the equipment arriving within 48hrs. The set up instructions are in the box however there are videos on line to assist. The set up of the sensors and cctv was very easy and everything installed within a couple of hours. Once the app is downloaded then the operation of the alarm is very easy. You also are able to watch and review the cctv. I also purchased a fob which is very useful to activate the system

If the alarm is set off then my phone is activated which is good however can prove embarrassing at times and I’m struggling to find how to mute this function when going into meetings etc

Was this helpful? 7

PeterP Verified Customer July 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This is the 5th Veho cave I have purchased so shows something is right.

I have installed a number of wireless systems and this has to be the easiest to configure with the bar codes.

Easy to use of mobile phone (with notification) and utilising the widget auto arming and disarming

Was this helpful? 7

Anonymous Verified Customer June 2021
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

Easy to set up, seems to work well when testing, but haven't had a break-in (yet!). Would be good if the PIR had an adjustment to increase sensitivity because we don't let a pet in some of the rooms.

Was this helpful? 8

Matthew Duffill Verified Customer June 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I spent sometime online looking for the right home security alarm system. Came across the Cave wireless alarm. I bought the pro package with 3 extra sensors. Very easy to set up. The PIR sensors are great as when the bracket is fixed to the wall you just put the sensor on it and it's held on by a strong magnet, great for when your decorating. The external box looks sleek and modern but requires batteries. When you download the App it's easy to follow to set up the door, PIR and external box. And the main hub just plugs into the wall socket and connect the internet cable a few minutes later it's ready. I've downloaded the app on my wife and daughters phone so they can arm/disarm when outside or when going to bed. I've installed and extra sensor in the Garage that's around 10 meters away from the house and no issues. It's easy to arm and disarm and adjust the timings . Definitely recommend the cave wireless alarm.

Was this helpful? 7

Ian Verified Customer June 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Absolute gem of a product...easy installation works just as it should do highly recommended

Was this helpful? 12

Accessories

Add at Checkout

Thumbnail of Veho Cave Wireless Smart E27 LED Bulb

Smart LED E27 Bulb

Smart Bulb integrates with Cave Smart Alarms and features scheduling, 16 million colours and remote on or off.
£25.27
Thumbnail of Veho Cave Wireless Smart E27 LED Bulb (3 pack)

Smart LED E27 Bulb (3 pack)

Smart Bulb integrates with Cave Smart Alarms and features scheduling, 16 million colours and remote on or off.
£75.26
FAQs [20]

FAQs (20)

» Ask Question   

 
Does the cave alarm come with anti-tamper and anti jamming technology?
Gadi , Manchester
The Cave alarms include anti-interference technology. The alarm will be triggered if the system receives interference signals.
Christian B
Was this helpful? 56
 
Does this alarm work with googlehome?
Ryanchurch , Broughshane
Unfortunately this product is not compatible with Google Home. However the ERA HomeGuard Smart Alarm Pro - Junior Kit is compatible with Alexa,Google Assistant and light wave.
Tom W
Was this helpful? 54
 
I have CCTV in my house at the moment can this cave connect to the CCTV that I currently have or does it have to be one you supply
Dan, Harlow
This alarm would not connect to any 3rd party CCTV system it would always run as a separate system.
Phil R
Was this helpful? 41
 
What happens if The power or wifi is cut and you don’t have a SIM card
Are u notified still ?
Also are the live video feeds stored anywhere and for how long ?
Hanna, Coventry
If the power and WiFi is cut, The alarm will still function as it has a back up battery built inside the HUB. You will not receive notifications until a WiFi connection has been re-established. The live video feeds for the camera are stored using an SD card.
Christian B
Was this helpful? 48
 
Does the door monitor equipment have to be flush, when the door is closed. Only most doors these days are not flush to the frame also does the system work with Android.
Matthew Davies, Caerphilly
I would advise on on having the Door contacts as flush as possible, no more than 1-2MM distance between both components. This System is compatible with IOS 9.0 and above and Android 4.1 and above.
Tom W
Was this helpful? 53
 
How does the cellular ( sim)back up works?
Raja, Newcastle
In the event of loss of internet connection the alarm system reverts to the SIM card to send notifications of alarm activation.
Phil R
Was this helpful? 34
 
Does the veho system have a wifi video doorbell that can be added.
Alan hawley, Luton
There isnt a compatible doorbell for this system.
Phil R
Was this helpful? 33
 
How do you arm/disarm the alarm if there is no power? Does the key fob still work or does it require your router to be switched on?
Stu
The alarm has a back up battery installed so if there is a power cut it will revert to this. The keyfob will still work in this instance and would not require the router.
Phil R
Was this helpful? 38
 
Can a key pad be used with this alarm system, I'm not keen on using and app or fob to arm/disarm the system.
Lewis, Bury
Unfortunately Cave do not currently manufacture a keypad for this alarm. You may be interested in the Yale Sync Smart Home Alarms, which include a keypad as standard.
Jonathan P
Was this helpful? 38
 
If the external siren is wired in does that also charge the batteries in the unit. Also the same question for the internal hub.
David, York
The Siren which comes with this kit is battery powered only. The HUB whilst hard wired will also charge the back up battery.
Christian B
Was this helpful? 29
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Installation

Professional Installation Services for Intruder & Burglar Alarms

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Alarm Installation

We offer professional installation on our complete range of wireless alarm kits, for the home or business.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

Installation FAQ

What is the cost to install an Alarm kit?

When do you contact me to arrange installation?

Can I add extra alarm components to my installation?

When will you install my Alarm kit?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can adverse weather conditions prevent installation?

How high can the siren be installed on my property?

How important is wireless range?

How many power sockets will I need?

What do I need for remote monitoring?

Do I need permission to install an Alarm?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Alarm Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Large commercial buildings such as warehouses and office blocks.
  • Additional alarm devices not supplied by Safe.co.uk.
  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
    The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
  • Malicious Damage
    The Alarm system has been physically damaged by vandals or DIY.
  • Materials Failure
    Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
  • System Modification
    A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
  • Incorrect Diagnosis
    The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.

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