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FAQs (14)

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How long do the batteries last - how many entry/exits can we expect? We've had something similar to this in the past and we had to change the batteries every 2 days
Vicky, London
The battery life with decent alkaline batteries would be around 18-24 months.
Tom W
Was this helpful? 31
 
Does this lock require security pass on both sides? I have one door that links two separate parts of a building (that isn’t a fire escape). I would like people to have to enter a code / swipe card etc, when going in either direction.
Scott, Rochester
The security pass is only for the external side, internally you can open the door with the handle at any time.
Tom W
Was this helpful? 16
 
Can I add and delete users as necessary on the app?
Jed, Hull
This Smart Lock does allow the administrator to add and delete users as and when required using the SmartPhone app.
Christian B
Was this helpful? 20
 
Will this work with a push handle fire exit lock?
Travis, Bridport
Unfortunately this lock is not compatible with a push handle emergency exit lock.
Tom W
Was this helpful? 18
 
Can the handle be left fitting and does the key pad light up.
T.Doogood, Cheltenham
This is suitable for both Left and Right hung doors. The keypad back light can be set up to work constantly or on a timed schedule.
Tom W
Was this helpful? 26
 
Is this lock unsuitable for a multi-point lock door, I've looked at the Yale but would like to compare / contrast against other offerings.
Andrew Johnson, mirfield
Unfortunately the Codelocks CL5510 heavy Duty Smart Lock is not suitable for multi-point lock doors. You would need to look at the Yale Conexis L1 Smart Lock - Chrome.
Steven T
Was this helpful? 20
 
I would be using it as a second lock in a door with a handle. Can the outside handle of this be removed?
Dan, London
Unfortunately the lever handle cannot be removed.
Tom W
Was this helpful? 23
 
We need this for a church hall where hirers need a code but then leave the door open for their guests/classes. How does the code free access work on this? Does the administrator have to set it or can the latch be held back on the lock itself.?
Helen White, London
Code free access can work in two ways, by either disabling the pin code or holding back the latch bolt.
Tom W
Was this helpful? 11
 
Would this be suitable for a bog standard , wooden , side gate, please?
Anthony George Hall, Liverpool
Providing the measurements of the gate are compatible, This lock would be suitable for an external wooden gate.
Christian B
Was this helpful? 8
 
Does the door have to be manually locked once you gain entry?
David Findlay, Falkirk
Once the door is closed the door will remain locked until the correct pin or a valid key card is used.
Christian B
Was this helpful? 16
 
1.Can the CL5510 be controlled from more than one smart phone?
2.Can several locks be controlled from the same phone? We have 3 apartments in one building. We rent out nightly/weekly and would like to put one of these locks on the main entrance door and one on each appartment door, could the same code be assigned for the main door and relevant appartment door?
thank you
Ian, boston
This lock can be linked to upto 100 smart phones. Multiple locks can be linked to one phone and time sensitive access codes can be issued with same access code being used for multiple locks if required.
Phil R
Was this helpful? 10
 
Could the lock be used in conjunction with our current buzzer entry system where by pressing a button in the individual flats we can allow access to someone at the ground floor communal entrance.
mark irvine, edinburgh
Unfortunately this lock would not work with a buzzer system and is designed to work on its own.
Tom W
Was this helpful? 13
 
Does the lock work by wifi, SIM, or Bluetooth?
mr adrian jones, Tenerife
The lock operates with the K3 connect Bluetooth app.
Anne K
Was this helpful? 4
 
Recently bought Codelocks CL5510 and I'm just wondering if there can be more than 1 administrator? If so how can this be done.
Alex, Liverpool
There can be only one administrator at any given time, however administrator access and features can be transferred to another users device using the app.
Phil R
Was this helpful? 12