In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate the CCTV system installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

• Large commercial buildings such as warehouses and office blocks.
• Additional or extended video cabling.
• Bespoke camera mounting materials.
• Cable containment such as trunking, ducting and conduit.
• Additional equipment (excludes pre-supplied kit and materials such as clips, tape and sealant).
• Specialised access equipment and permits such as hoists, lifts and cranes.
• Outside of normal hours working (Mon-Fri, 9am to 5pm).
• 4x4 Vehicular access requirements to remote rural sites.
• Specialised equipment such as larger brackets, battens, base boards etc...
• Road closure including necessary permits.
• Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

• PH 1 - 26 (No coverage in other PH postcodes)
• PA 1 - 19 (No coverage in other PA postcodes)
• KA 19, 26
• ML 11, 12

£105.00 Surcharge Areas

• IV 01-17, 30,31,32 (No coverage in other IV postcodes)
• AB
• DD
• TD
• DG
• KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Our installer provides a standard 12 month warranty on all new system installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment such as cameras, cables, recording devices and power supply units are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

• Accidental Damage
  The CCTV Camera is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
• Malicious Damage
  The CCTV Camera or system has been physically damaged by vandals or DIY.
• Materials Failure
  Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as DVR/NVR, cameras, cables and power supply units are covered by the manufacturer warranty.
• System Modification
  A request that the installed system be modified such as cameras realigned or repositioned post installation.
• Incorrect Diagnosis
  The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to view the desired CCTV images. This includes user error and any form of software / firmware upgrades post installation.