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FAQs (19)

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If I set up the hub in my house will the Wi-Fi signal be strong enough to be effective with the system protecting my garage?
Alan Abbott, Wimblington
As long as the garage is in a 30 meter radius of the hub (open field range).
Tom W
Was this helpful? 26
 
Can the PIR sensors be set as one zone and the door sensors set as the other zone, how many smart phones can be connected to the system and does this alarm use the same app as the other smart alarm systems.
Phil Sharpe, Prenton
You can zone the accessories anyway you wish but you can only have 2 separate zones. Unlimited smartphones can be linked to the system. The App needed would be the Yale Smart Living App.
Tom W
Was this helpful? 30
 
Why is this cheaper than the SR 320? What is the difference?
Janet Jefferies, Bedford
This alarm system has the same functionality as the SR range in terms of use with a smartphone, but has less options in terms of additional / different sensors that can be added to the system.

Phil R
Was this helpful? 33
 
Does this system allow me to activate the siren via smartphone if I receive info from an on-site external camera or separate system sensors (Hive)
Alan Charlton, Epsom
You have complete control of the alarm via the app so this can be activated remotely.
Phil R
Was this helpful? 22
 
Can the RFID Tags be used with this system?
Lesley Hall, Burscough
The RFID Tags cannot be linked to or purchased as an accessory for this system.
Christian B
Was this helpful? 30
 
What is PIR?
Eric vassell, Newquay
Passive Infrared Sensor, it detects movement or motion and triggers the alarm when detected.
Anne K
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Is there a pet sensitive mode? Or basically would a cat set the alarm off?
Tara, Knowle
There are no pet friendly sensors for this system so this would be triggered by movement of pets.
Phil R
Was this helpful? 19
 
I have a cat. Can pet friendly sensors (Yale B-HSA6021 Alarm Accessory Pet Friendly PIR) be added to the Yale HSA-6610 Smart App Alarm Kit?
Sarah, Yorkshire
The Yale B-HSA6021 Alarm Accessory Pet Friendly PIR will be compatible for the Yale HSA-6610.
Christian B
Was this helpful? 19
 
I am after a Yale wireless alarm but with a flashing bell box comfort lights 24/7, which alarm does Yale do that has this?
Mohammed Fiaz, Oldham
The siren on this system does not have a comfort light feature. The Siren on the Yale SR-320 Wireless Smart Alarm Kit does have this as an option in the settings menu.
Phil R
Was this helpful? 25
 
Whats the battery life on the components? How would you know when it has low battery?
Khuram, Birmingham
The central Hub and Smartphone app will notify you when a component battery needs changing. Battery life is approx 12-18 months.
Phil R
Was this helpful? 10
 
Is the alarm box hardwired to the mains?
Karl Walker, Oldham
The main hub needs to be plugged into a main socket.
Anne K
Was this helpful? 11
 
Is this product compatible with Voice alerts and come supplied with a Siren?
Nadia, London
This system does come supplied with both a siren and dummy siren. This system is not compatible with Amazon Alexa, Google Assistant or IFTT. You may want to take a look at the Yale Sync Smart Home Alarm - IA-320 as this kit is compatible with Amazon Alexa.
Christian B
Was this helpful? 13
 
Is it possible to set a schedule for arming/disarming via the app?
Matt, Cardiff
Arming and dis-arming must be performed manually.
Phil R
Was this helpful? 4
 
Hi can you add cameras to this alarm. Thanks.
Stephen Brooks, Hull
Cameras can not be added to this alarm system. They would have to be part of a separate CCTV system.
Phil R
Was this helpful? 8
 
How many emails does it contact when the alarm is triggered.
gopi, Leicester
The alarm can contact up to 5 different registered email addresses.
Christian B
Was this helpful? 4
 
Does the alarm system still work if my WiFi is down?
Chad Morris, Pudsey
The alarm system will still be fully functional if the wifi is down, However you will not receive alerts that the alarm has been triggered until a WiFi connection has been re-established.
Christian B
Was this helpful? 4
 
We have a cat would the PIR sensors be set off by the movement of the cat?
Graham Hobbs, Cardiff
The sensors for this kit are not pet friendly and the alarm would activate from the movement of the cat.
Christian B
Was this helpful? 4
 
What is the maximum number of PIRs can be fitted to this system?
Eric vassell, Newquay
You can add up to a maximum of 20 different components to this system. 7 components are supplied in the kit as standard.
Anne K
Was this helpful? 18
 
I don't have a spare connector on my sky hub can it connect to the Ethernet connector on a powerline adaptor
John Newton, Llandudno
Yes you should be able to connect via an adaptor providing there is no loss in internet speed.
Phil R
Was this helpful? 5