Yale SR-320 Wireless Smart Alarm Kit

(Discontinued 19/11/2019)

Yale SR-320 Wireless Smart Alarm Kit

(Discontinued 19/11/2019)

Alternatives:

This Product has Been Replaced With:

Yale Sync IA-320
6 Piece Smart Alarm Kit
  • No Monthly Fees
  • 1x Smart Hub
  • 2x Motion Sensors
  • 1x Door Sensor
  • 1x Siren
  • 1x Wireless Keypad
  • Alexa & Google
Thumbnail of Yale Sync Smart Home Alarm Family Kit - IA-320
£269.00
Ref: IA-320
£269.00
See More Details


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Product Details
Details
The Yale SR-320 smart home alarm kit is a full wireless burglar alarm system designed to protect medium sized properties. With no wiring required, the only thing you need to add smart home security to your home is a broadband internet connection. This means you don't need to hire an electrician to install your home alarm system.

As part of Yale's Smart Living security range, the SR-320 wireless alarm kit is easily connected to a wide range of compatible smart security products and accessories. This allows you to monitor and secure your home on the go, using your Android or iOS smartphone. Additional notifications are sent to your email account and via SMS to notify you immediately of an intrusion, making it easy to quickly alert the authorities.
Yale Smart Alarm Hub

Yale Smart Home Alarm Benefits

  • Pre-linked components - requires no technical knowledge or wiring for installation.
  • Activated, deactivated and monitored using your Smartphone (available for iOS and Android)
  • No need for monthly subscriptions.
  • If the system detects an attempt to intercept the signal the alarm is triggered.

Smartphone Controlled

Download the Yale Home App* for complete peace of mind and knowledge that your home is secure. Check in on your home from anywhere, at any time and receive notifications if the alarm is triggered. When armed, the optional Image or Video PIR camera will capture still images, or video footage when movement is detected, which can then be viewed on your smartphone using the app.

*Requirements: This alarm system requires a broadband internet connection with a router that includes one free wired network port. Smartphone must be iOS 9.0 (iPhone 6 or above) or Android 4.2 and above.

Mobile Phone
 Watch App

Seamless Connectivity

All products in the Yale Smart Living range can work together as part of a connected Smart Home Security Ecosystem. Products are integrated under one seamless, single point of access - The Yale Home App. Add to your home security system with CCTV and Smart Door Locks.

Expandable

Expand your alarm system with up to 20 additional accessories, allowing you to customise your individual needs and security requirements. From additional PIR’s and Door & Window contacts to Keyfobs and Power Switches, you can add to those already supplied with the kit to give your home the best coverage possible.

Browse the accessories available »
Accessories
Smartphone App

Part Arming by Zone

The alarm can be set to create two different zones allowing for you to arm one or both zones. This can be especially useful if you decide to split the upstairs and downstairs of a property. Whilst away, you would activate both zones and during the night you could activate only the downstairs zone.



In the box

Smart Hub
1x Smart Hub
  • Back Up Battery
  • 94dB Internal Siren
  • Ethernet Cable (included)
  • Wireless connection to components
Battery
2x PIR Motion Detector
  • Movement Detection Range 110 Degrees
  • 868 MHz Frequency prevents interference
  • Rolling code transmission for increased security
  • 3x AAA batteries (included)
Accessories
1x Door Sensor Contact
  • Detects open doors when alarm enabled
  • 868 MHz frequency prevents interference
  • Rolling code transmission for increased security
  • 1x 3V CR2032 Lithium Coin Battery (included)
Accessories
1x Keypad Control Panel
  • Panic Alert Button
  • 868 MHz frequency prevents interference
  • Rolling code transmission for increased security
  • 1x 3V CR3032 Lithium coin battery (included)
Accessories
1x Outdoor Siren Box
  • Loud 104dB Siren
  • 4x D Batteries (included)
  • Flashing LED on activation
  • Anti-Tamper switch
  • Installation Fixing kit



Compare Yale Smart Alarm Kits

Smart Home
(SR-320)
Smart View
(SR-330)
Smart View & Control
(SR-340)
Smart Hub Yes Yes Yes
PIR Motion Detector 2 1 2
PIR Image Camera   1 1
Door Contact 1 1 2
Keypad Control Panel 1 1 1
Power Switch   1
Siren Box Yes Yes Yes
Dummy Siren Box   Yes Yes
Downloads
Reviews [232]
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
232 Reviews

99%

Recommended
this Product
Ease of Use
Out of 5
4.7
Build Quality
Out of 5
4.7
Sort by:
Simon Verified Customer April 2017
Rated 2.2 / 5Rated 2.2 / 5Rated 2.2 / 5Rated 2.2 / 5Rated 2.2 / 5

This is a tough review to write, partly due to the fact I really wanted to like the product as I had high hopes for it. Who wouldn't with the promise of being able to control your home alarm from your smart phone? In the age of IoT, this is a logical step to modernising your home physical security.

Hardware

The hardware has a nice solid build quality to it, and represents the brand of Yale well. No soft cheap feel plastic, which makes installing it really easy. The alarm is loud, both the hub and bell box will let you know if goes off.

The Smart Phone App (Android)

The app is the primary form of interaction when managing the alarm. So, you would think the app would have the same build quality of the hardware, and it would give you that well-polished experience. However, the smart phone app on Android is average to poor at best. The app feels clunky, and navigating it feels rushed and not well thought out. Its primary purpose of arming and disarming the alarm on the other hand is straight forward. So much so, it has a nice touch to arm the alarm by either swiping up to fully arm, or down to partially arm. I feel that was the selling point for the app and then everything else was just slapped together.

Using the app to configure the alarm was a little annoying. This was due to when adding devices, it was hit and miss. Sometimes it worked flawless, and others you would be trying multiple times to try and add the device. There appeared no consistency with it.

Account/user management through the app is clunky and messy, and really needs to be redone, it's just plain awful. I also noticed when the second person would set the alarm, you would be notified the main account holder had set it sometimes.

Now there is one part of the app I cannot forgive, and one I wish I knew before buying the alarm. It's such a big oversight in my eyes that Yale should be ashamed, particularly when it appears using the app is the primary form of notification if you're alarm is going off.

What's missing is the ability to set / modify the notification to your alarm being triggered from the app. This means if your alarm is triggered, the notification will use your default notification on Android. This could be easily mistaken for any generic notification, and be overlooked thinking it was a normal notification. This is inexcusable in my books. I do have a way around this, but it shouldn't be for me to put a work around in to fix such a basic function.

Furthermore, after receiving the alarm and reading the instructions there is a foot note which states Yale provide the servers for notifications / email for free, which is nice of them. However, they have the right to remove / stop this whenever they like. Which again, I wish that was clear before purchasing the alarm. As, it would in affect make your alarm a generic alarm with no way of notifying you it was going off.

Also, the app regularly crashes for me with on Android 7.1.1. It appears Yale outsourced the development of the app to a company called Mobile People. Link here: https://www.mobilepeople.com/en/forside.aspx. Maybe they or Yale will read what people are saying on the Play Store and fix the issues?

Instructions

On the surface the instructions are straight forward. There are sections that would benefit with a little more clarification, but that's being picky. What is missing, is how to control the sensitivity of the PIR sensors. I only discovered this when I realised the alarm didn't go off when I tried to set it off.

So, I called Yale Customer Support thinking the PIRs had a problem, or I had done something wrong. Had the pleasure of waiting on hold for 10 minutes, and then was told someone would call me back as they didn't know the product. Not a great start, but true to their word they did call back.

At this point, I now found out what those jumpers were for when I took the PIR apart to install it. Being the first alarm I've installed, I didn't pay any particular attention to them as they're not mentioned in the instructions. When I asked the Yale Support person was this information in the manual or online, he said it would be easier to tell me what to do. My question there is, why aren't the jumpers marked on the PCB board to indicate they're for sensitivity?

Security

Now this is where for me it gets interesting. Yale prides themselves on their physical security, it's why I went with them for the alarm. However, as this alarm is connected to the digital world, I was hoping the same would be true of the digital security as well.

I take online/digital security seriously, this is due to the nature of my job. As Liam Neeson said, But what I do have are a very particular set of skills, skills I have acquired over a very long career?. Maybe not a long as his career from Taken, but good enough to start looking.

Essentially these skills mean when I connect something to my home network, and I know it's going to be talking out to the Internet. You can bet your life I'm going to take a very hard look at what it's doing, and what I found was a little unsettling.

On my initial checks, I found the hub was running a web server. Interesting, this isn't mentioned in any information anywhere. Not in the instructions, not online, nowhere. Now this might not seem a bad thing, but it's HTTP and on port 80, which means it's in the clear and anyone sniffing that traffic could view it. Not so much of a problem on your home network, but still a surprise I didn't expect to see.

Secondly if you go to the web page on the hub you can tell it isn't for customers. It does have a password through basic authentication, but it's easily decrypted. Obviously, you need the right password, but the fact it's easily decrypted is poor. The web page is very basic, and it appears it's for managing the device, something a support engineer would connect too.

It has some interesting links on there, like firmware upgrading, uploads, users, control panel etc. My question there is who's this really for? If is a Yale Support Engineer, how are they connecting to it? Is it a home visit, or remotely? On a side note, the fact you can't assign it a static IP from the hub is annoying. The work around to this is reserve it on the DHCP server.

So, what's the web page for? Does it allow a remote session for support? Which would be worrying as who controls this? This is something I'm investigating further as this has some big questions.

From my packet traces I can see the hub is talking to the Yale servers. There is a constant flow of traffic between the hub and the server. It appears the hub initiates the call to the Yale server, and this then allows the servers to manage the hub. This is so you can manage the hub over the internet without the need for the hub to have a public IP or some DDNS configuration.

Because these are important questions, personally I've put the hub behind a firewall, so as to isolate it from my network.

More alarming, pun intended, is the remote server your hub is talking to. Looking at what ports were open on the remote server, I was worried to see ones I wouldn't expect to be open on the Internet. This is worrying as these servers are talking to the hubs, which means if the server was compromised, could someone access your hub?

In conclusion

During my research, I did come across a pen test company who looked in the hub v1.0, and had carried out similar tests as I was looking to do. This meant my findings were more around had Yale implemented any changes since that team had reported them. The good news is yes, but in my eyes, it's not enough. Yale have fallen into the trap a lot of companies make when trying to modernise their product offerings to the rapidly changing online world. It's more around get it to work and get it to market, rather than security first. Which is ironic for a company like Yale whose business is security. Any product designed to communicate across the Internet must have security at its core. Also, the hub appears to be developed by a company called climax technologies, so it appears Yale may be licensing this and not in house development.

The app needs some serious work, as at the moment for the price you pay to receive a quality product is extremely lacking. I have a case open with Yale at the moment for the Pet PIR sensors as it appears 3 don't work at all.

In all, I really wanted to like this product as it has great potential. Yale really need to step it up in my eyes as there are some huge holes that need fixing. If not, then it will have to go back as it just doesn't meet the requirements as states it can do.

TL/DR: Good build quality, terrible app, very questionable digital security, could be better.

Was this helpful? 227

Brian Verified Customer October 2016
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

This Yale Smart alarm was so easy to install it was laughable. All in all I put the 5 Sensors up in about 30 mins then took me another 30 mins to put Alarm Box up on the front of my house.

2 supplies sensors were already connected to hub and I added the 3 extra ones with no trouble at all.

Once everything is connected I then downloaded the iOS App to my iPhone 6 and easily configured the system just how I wanted it with ease. I've now got a iPhone 7 and the App still works on that phone to.

The Hub acts as the internal siren and is extremely loud. The keypad is also wireless and can be placed anywhere.

I would definitely recommend this product to any DIY alarm fitter or professional.

Was this helpful? 24

Ade Verified Customer November 2016
Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5
Recommended

Installation a piece of cake. I bought additional items which all learnt easily to the hub excepting a video PIR.

Safe sent me a replacement which wouldn't learn but Yale were more than helpful and after trying a few things we came to the conclusion that the hub had a fault. This was replaced without fuss and solved the issue with Yale monitoring and guiding me all through.

Now working perfectly and is so simple to set and add additional components I wish I had changed from my old hard wired system sooner.

Was this helpful? 17

Tomas Andrews Verified Customer February 2017
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Very easy to setup and use

Was this helpful? 14

Andy Marlor Verified Customer October 2016
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Installation of this alarm was really easy, minimal DIY skills are needed - it's just drill a small hole where you want the sensor, put a rawplug in, line up the sensor, screw in - job done :-) The outside bell needs someone to hold the ladder but that's a scomplicated as it gets. Linking the sensors to the master control unit was really simple and within an hour your home is protected. Setting up users was also very good with the app also meaning you have full remote control of the system via your smartphone.

Was this helpful? 14

Adam Verified Customer July 2017
Rated 3.5 / 5Rated 3.5 / 5Rated 3.5 / 5Rated 3.5 / 5Rated 3.5 / 5
Recommended

Easy enough to setup although the instructions didn't flow together, felt like you skipped parts or completed them out of order if you followed the instructions strictly.

I only ordered one extra door/window sensor which was easy to add to the setup.

The mobile app seems to have quite a few bad reviews on Google play but I've had no problems with it. It's handy being able rename all the units in the app so it makes things easy when creating the different zones.

The door/window sensor doesn't really fit well on patio doors or at least mine, as the units do not line up due to the frame and doors being offset. There is an extra rubber block to stick under to help level them up but would need 2 or 3 on the patio door and would look odd.

Was this helpful? 11

David K Verified Customer November 2016
Rated 3.9 / 5Rated 3.9 / 5Rated 3.9 / 5Rated 3.9 / 5Rated 3.9 / 5
Recommended

I wanted a home alarm system that I didn't have to pay a monthly subscription fee for but that could be monitored remotely and this alarm fits the bill perfectly. In today's world of smart home devices, home alarms appear to be lagging behind but the Yale systems are certainly pushing the envelope as to what is possible. It's connected to our home broadband router and I can arm and disarm from the app and monitor trigger events. The kit appears to be well made and looks smart without being too intrusive in the home. The external bell box looks great and is supported by an internal alarm too.

Was this helpful? 11

John W Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Bought this to replace an existing wired system that used the landline in the house to alert in case of any of the sensors being triggered. Installation was very quick and easy once I had removed the old PIR sensors, door and window contacts and the associated wiring. And set-up was a breeze – much easier and hassle-free than expected to enrol all four wireless sensors once I had downloaded the app to my phone in less than 10 minutes. The longest wait was for the system firmware to update, which took about twenty minutes when I logged into the app the following day. In every-day use it couldn’t be simpler. I weighed up a number of more expensive systems and glad I went with this one – the ease of installation and set-up alone well worth the relatively small outlay.

Was this helpful? 10

Mark R Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great service, fantastic product at a great price.

Thank you and will buy again from Safe.co.uk

Was this helpful? 7

DIYER Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Bought this Yale SR-320 Wireless Smart Alarm Kit with a very good price compare to other seller.

Next delivery and so easy to setup.

Was this helpful? 7

Eric Verified Customer November 2019
Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5Rated 4.3 / 5
Recommended

Some of the Yale instructions are not as comprehensive as could be but generally easy to set up and use. Quite flexible for extending and managing additional items.

Was this helpful? 2

Steve Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Excellent product. Easy to set up and worked well straight out of the box.

Instructions were easy to follow. Limited Drilling necessary.

All sensors were easy to test.

Using the app we can set it from anywhere which is brilliant especially when you have forgotten to do it or when allowing someone else to enter the property.

Great value for money

Was this helpful? 2

Mark R Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great service, fantastic product at a great price.

Thank you and will buy again from Safe.co.uk

Was this helpful? 7

Anonymous Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great product easy to use

Was this helpful? 2

DIYER Verified Customer November 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Bought this Yale SR-320 Wireless Smart Alarm Kit with a very good price compare to other seller.

Next delivery and so easy to setup.

Was this helpful? 7

Scott Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Really easy to fit, great app, super-extendable, a generally all-round good product.

Was this helpful? 7

Steve Bath Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Good system. Very easy to install and set up.

Was this helpful? 3

DENNIS DEAN Verified Customer October 2019
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

Very pleased with the Yale Alarm, works exactly as I wanted, simple to install and simple to actuate. Only issue I have is the key pad does need firming up the buttons, seems weak when entering key code and setting the arming the device have to press many times to arm. The bell warning on the exterior doors is excellent, and the loudness of the alarm is deafening. Very happy with the working of the sensors and the design of the alarm box with a pulsing light. I am generally happy with the Yale alarm and would recommend to friends and family.

Was this helpful? 3

John W Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Bought this to replace an existing wired system that used the landline in the house to alert in case of any of the sensors being triggered. Installation was very quick and easy once I had removed the old PIR sensors, door and window contacts and the associated wiring. And set-up was a breeze – much easier and hassle-free than expected to enrol all four wireless sensors once I had downloaded the app to my phone in less than 10 minutes. The longest wait was for the system firmware to update, which took about twenty minutes when I logged into the app the following day. In every-day use it couldn’t be simpler. I weighed up a number of more expensive systems and glad I went with this one – the ease of installation and set-up alone well worth the relatively small outlay.

Was this helpful? 10

Anonymous Verified Customer October 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Easy to install. Really good value for money. Like this product.

Was this helpful? 4

Accessories

Add at Checkout

Thumbnail of Yale Easy Fit Door Contact EF-DC

Door Contact

If a door or window that is protected by the contact is opened the alarm is activated.
£15.92
£18.82 Save £2.89
Thumbnail of Yale Easy Fit Keyfob

Keyfob

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£16.81
£19.55 Save £2.74
Thumbnail of Yale Easy Fit Door Contact (3 pack)

Door Contact (3 pack)

If a door or window that is protected by a contact is opened the alarm is activated.
£44.92
£47.81 Save £2.89
Thumbnail of Yale Easy Fit Keyfob (3 pack)

Keyfob (3 pack)

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£43.39
£50.02 Save £6.62
Thumbnail of Yale Easy Fit Smoke Detector

Smoke Detector

Activates the loud alarm siren when smoke is detected.
£33.48
£37.07 Save £3.59
Thumbnail of Yale Easy Fit PIR Motion Detector

PIR Motion Detector

The infrared sensor will detect any movement and activate the alarm.
£21.07
£25.02 Save £3.95
Thumbnail of Yale Easy Fit Keypad

Keypad

Arm or disarm the alarm using your own unique PIN code. Can be fixed to a wall or carried around your home.
£18.97
£22.67 Save £3.70
Thumbnail of Yale Easy Fit Alarm Panic Button

Panic Button

Activate the alarm siren when the button is pressed. Can be fixed to a wall or carried around your home.
£16.81
£19.55 Save £2.74
Thumbnail of Yale Easy Fit PIR Motion Detector (3 pack)

PIR Motion Detector (3 pack)

The infrared sensors will detect any movement and activate the alarm. Pack of 3 sensors.
£58.12
£67.50 Save £9.38
Thumbnail of Yale Easy Fit Pet PIR Motion Detector

Pet PIR Motion Detector

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£24.67
£28.48 Save £3.80
Thumbnail of Yale Easy Fit Pet PIR Motion Detector (3 pack)

Pet PIR (3 pack)

The pet friendly infrared sensors will ignore smaller pets and detect any larger movement, activating the alarm. Pack of 3 sensors.
£66.37
£76.80 Save £10.43
FAQs [37]

FAQs (37)

» Ask Question   

 
Does the LED light on the Siren box flash at all times? Or can that be set via the App? I want to look like the alarm system has power.
JR, Hitchin
Comfort LED is available under the settings then general on the Yale App.

You can set the light to flash however this can drain battery life so instead of 12/18 months life span you may have 8/12 months with the light on.
Javaid H
Was this helpful? 102
 
How is the external siren powered? If batteries then what's the size and runtime?
Simon Neale, Nottingham
The external siren is powered by four alkaline D batteries which have a life of 18-24 months on average.
Tom W
Was this helpful? 79
 
System sounds great but concerned about reading about systems being hacked (after resetting default passwords) and wireless jamming devices?
Paul, Shefford
The Yale Smart Alarms work on a very secure rolling code frequency of 868MHZ which offers a more stable connection and helps prevent anti jamming devices.
Tom W
Was this helpful? 78
 
I am interested in replacing my old wired system (which doesn't work), can the external siren be mains powered instead due to accessibility to change batteries?
Stuart turner, Norwich
All components for the alarm systems are battery powered only. They do not have the facility to be wired into the mains electricity.
Phil R
Was this helpful? 41
 
What colour light flashes under the siren?
Louis, Hornchurch
It is a blue light that is emitted from the base of the siren box when the alarm is sounded.
Steven T
Was this helpful? 26
 
What type of batteries are included in the kit and where can I obtain these?
keith Tyrrell, Peterborough
Included in the kit are 6 x AAA, 2 x CR2032, 4 x D Cell. These will last between 18-24 months. All these battery's are available from all good supermarkets.
John W
Was this helpful? 32
 
Ive not got internet at the property yet (newbuild) will the alarm still be able to function?
Ross wilson, Handforth
The alarm would still function without internet as it would work as a standard alarm but you won't be able to control the system via the Yale App or receive notifications until your broadband is connected.
Steven T
Was this helpful? 25
 
Whilst setting up and testing this alarm, if the siren goes off can it be switched off immediately via the app or keypad? I see a question above that mentions the siren goes off for 10 mins.
craig, luton
When the alarm is activated you can de-activate it immediately with your mobile, keypad or keyfob.
Phil R
Was this helpful? 25
 
With SR-320 alarm if the hub was in the bedroom with my router why would I want 94DB going off. Can this internal alarm be switched off or is the system only activated when out of the property?
Peter, Mansfiejd
The internal Siren would only sound once the alarm has been triggered. You can disable the alarm at any point when at home and fully activate it when you leave. You also have the option of Part Arming your property.
Tom W
Was this helpful? 25
 
Does the App indicate which sensor triggered the alarm?
Dave, Brentwood
The app would only notify that a PIR sensor has been triggered, but would not indicate which specific sensor.
Christian B
Was this helpful? 14
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Installation

Professional Installation Services for Intruder & Burglar Alarms

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Alarm Installation

We offer professional installation on our complete range of wireless alarm kits, for the home or business.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

Installation FAQ

What is the cost to install an Alarm kit?

When do you contact me to arrange installation?

Can I add extra alarm components to my installation?

When will you install my Alarm kit?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can adverse weather conditions prevent installation?

How high can the siren be installed on my property?

How important is wireless range?

How many power sockets will I need?

What do I need for remote monitoring?

Do I need permission to install an Alarm?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Alarm Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Large commercial buildings such as warehouses and office blocks.
  • Additional alarm devices not supplied by Safe.co.uk.
  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
    The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
  • Malicious Damage
    The Alarm system has been physically damaged by vandals or DIY.
  • Materials Failure
    Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
  • System Modification
    A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
  • Incorrect Diagnosis
    The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.