ERA miGuard G5 Smart GSM Telecoms Alarm

(Discontinued 16/10/2019)

ERA miGuard G5 Smart GSM Telecoms Alarm

(Discontinued 16/10/2019)

Alternatives:

This Product has Been Replaced With:

ERA HomeGuard Junior
6 Piece Smart Alarm Pro
  • No Monthly Fees
  • 1x Smart Hub
  • 1x Solar Powered Siren
  • 1x Pet Friendly Sensor
  • 1x Door Sensor
  • 2x Remote Keyfobs
  • Alexa & Google
Thumbnail of ERA HomeGuard Smart Alarm Pro - Junior Kit
£299.00
Ref: ERA-HOMEGUARD1
£299.00
See More Details


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£18.50 inc. VAT
ERA Door Sensor
Product Details
Details
The ERA Wireless Alarm series are a range of smart home security alarms designed to give you ultimate control of your home security. The intuitive wireless system has been designed with DIY in mind ensuring no wiring or running cables in walls or under the carpet and you won't need the services of a qualified electrician.

The alarm components are easy to install on a DIY basis and have a wide 80 metre wireless range (in open field conditions) using a 433MHz frequency, ensuring you can place them practically anywhere.

The ERA miGuard G5 Telecommunicating Smart Alarm is a wireless GSM alarm with integrated mobile phone technology and is operated by a touch screen control panel, which incorporates a SIM Card holder and allows communication directly with the control panel. In addition, the alarm system can be operated via a Smartphone App, one of the included remote controls and can be disarmed by one of the RFID Contactless Tags. When the alarm is triggered, a loud 95db siren will sound from the control panel to alert others of an intruder and the system will also alert you via a phone call, text message smartphone app alert. This alarm kit also includes a wireless solar powered external siren box which produces an 110db siren when the alarm is triggered.

In the box


PIR Motion Detector1 x Pet PIR Motion Detector
The pet friendly sensor activates when larger movement is detected making it ideal for homes with one small pet (less than 20 - 25kg). The detector should be placed in the corner of rooms that are vulnerable to intruders. When the alarm is armed an infrared sensor will detect any larger movement and activate the loud alarm siren.

Door Sensor Contact1 x Door Sensor Contact
When the alarm is armed, if a door or window that is protected by the contact is opened the contact is broken activating the loud external siren.

Outdoor Siren Box2 x Remote Keyfobs
The keyfob is used to arm or disarm the alarm system without the need for a PIN code and can be used from any room in your home. The keyfob also includes a panic button should you need to sound the alarm in an emergency.

RFID Contactless Tags2 x RFID Contactless Tags
The wireless radio-frequency identification (RFID) Tags will disarm the alarm, without needing a code, by swiping across the control panel. These lightweight tags are also designed to be fitted to your key ring.

Keypad Control Panel1 x Touch Screen Control Panel
The keypad is used to arm or disarm the alarm system via entry of your own unique PIN code. The keypad also integrates a SIM card holder allowing you to listen in and two-way talk via your phone.

Outdoor Siren Box1 x Outdoor Siren Box
The solar powered siren box includes a rechargeable battery and does not require a mains power supply. Fitted in a highly visible location on the exterior of the property the loud 110dB siren will sound and the LED will flash when the alarm is triggered.

Need additional sensors or components for the miGuard G5 Alarm? Order together and SAVE

Features


Alarm control by SmartPhone
You can access all of the alarm settings and features via the G5 Alarm App (available for iOS and Android). The system can be activated and deactivated using your SmartPhone.*

ERA Invincible Smartphone App

GSM telephone connectivity
The alarm system includes a built-in SIM card holder and can store up to five individual telephone numbers and will ring them in an order you choose if the alarm triggered. You can also store five SMS numbers in order to receive text message alerts.

Part arming by zone
The alarm can be set to create two different zones allowing you to arm one or both zones. This can be especially useful if you decide to split the upstairs and downstairs of a property into two zones. While away from the property you would activate both zones and during the night you could activate only the downstairs zone.

Solar powered
The alarm siren box includes a rechargeable battery which is charged by a solar panel. There alarm siren box is completely wireless meaning there are no wires or cables and you will not need to climb a ladder to change the battery. The standby time for the alarm is 45 days to ensure the alarm stays powered even when there is no sunlight at all.

* Requirements: This alarm system requires a standard sized SIM Card (Excludes Three network). SmartPhone must be iOS 7.0 and above or Android 2.2 and above.
Reviews [14]
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
14 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
4.5
Build Quality
Out of 5
4.7
Sort by:
A Hodgson Verified Customer February 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Really excellent product. The secret to setting up the system is to spent a day or two reading & re-reading the manual. At first it seems mind boggling but if you read & digest the instructions it eventually becomes very clear what to do and results in a very easy set up. I completed everything in about 3 hrs. & that includes the outside alarm installation. I did need to consult the company a couple of times just to cover some issues my brain could not absorb ( these were mainly to do with possible situations & how to resolve them if they happened).The guys I spoke to were so helpful & understanding in covering these issues.

You do need a PAYG sim to do the set up properly, but it again makes it so simple to change any settings you feel needs changing, ie delayed alarm response, activating code change etc. Just buy one at the local shop & put £10 on it. Download the ERA app & off you go. Once set up you can remove the sim if you wish, but if you think you might need to change anything in the future just leave it in situ. It takes seconds to alter any settings via the app.

I would not hesitate in recommending this system.

Was this helpful? 7

Anon Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Simple to set up, flexible in terms of mixing and matching items to suit the specific requirements.

Sourcing s SIM card wasn’t that intuitive, but I hit there without too much fuss.

Mobile App very useful for remote arming and disarming. SMS alerts helpful.

Was looking fur a long time before I found this. Am pleased and relieved.

Was this helpful? 4

Anonymous Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The product is good, so far we have been very satisfied,

It looks well presented and is easy to use.

We would have no hesitation in recommending this product to any other person who is intending to fit a house security system.

It is competitively priced for a security system of this type.

The ERA miGuard G5 Smart GSM telecoms Alarm is the second similar alarm system that has been fitted by a member of our family,

they have had their system fitted for over four years and have been very satisfied with the way that it has performed,

That was what persuaded us to select this alarm system in the first place.

Was this helpful? 4

Anonymous Verified Customer September 2019
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

Excellent product, with a sleek, modern appearance. I do love the glass covering the entire panel and the keypad.

The installation is definitely easy if you know what you are doing.

Using SMS to control the system is awkward, but the app does a nice job of translating what you want to do into the right SMS.

The only drawback is you need a SIM card (full size) - which means that every now and then you have to put some credit in it, depending on how many messages the alarm sends.

Was this helpful? 3

Barry Verified Customer August 2019
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

The alarm system was easy to install. Just a few screws (included) for each unit. No wiring required. Then easy so setup using both the mobile phone app and the alarm keypad. Using the app requires a phone SIM card in the alarm which you’ll need to get separately, and it will take about 50 texts to set it up. I got an O2 3-2-1 pay-as-you-go SIM which was the cheapest deal I could find; you’ll need to register the SIM using an old phone first though as the alarm uses a full sized SIM card.

My top tips are:

- When you install the door contact sensors, make sure you screw them down as well as using the supplied double-sided adhesive pads. Otherwise they will slowly come off and the tamper alarm will be set off.

- The door contact sensor supplied with the alarm is not as good quality as the add-on ones you can buy separately. I found that the tamper switch wasn’t quite long enough on the one in the box and so would occasionally set off the tamper alarm. A piece of sellotape between the sensor and it’s mounting plate fixed this. The design of the add-on ones is better so doesn’t require this fudge!

- A couple of the batteries supplied were faulty and so it’s worth changing the batteries if it doesn’t appear to be working as expected.

-I bought a dummy box too as I thought it was solar powered too (which it wasn’t) and would be a good visual deterrent for the back of the house. Unfortunately the flashing lights in the dummy box are so dim that they can’t be seen at night and so it wasn’t really an effective deterrent.

-The outside alarm sounder comes with two batteries; one rechargeable and one PP3 non-rechargeable. You need to connect the PP3 battery 24 hours before you want to install the box as the PP3 charges up the rechargeable battery. THEN the PP3 needs to be removed BEFORE installing the sounder (it says so in the instructions although it isn’t very obvious). I suspect that if you don’t remove it you may have problems later.

-Once my alarm was installed I ran it for 2 weeks with both the external and internal sounders silenced to check that it wasn’t going off due to installation problems. After I was happy I turned both sounders on. At the same time as I turned the external sounder on I also turned on the jamming detection, both of which you need to do in the external sounder box.

All in all I’m happy with the alarm. A few teething problems with the tamper switches, but all appear to be solved now. I really like the app control and the fact that the alarm messages me when it is set off. I then have the ability to turn it off from the app if I don’t want to annoy the neighbours, and then ring one of them up to check on the house! I also like that I can buy more sensors to add into the system if I decide I need them, and that these are pretty cheap and easy to install.

Was this helpful? 3

Anonymous Verified Customer April 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

It's easy to set up. It's reliable. It's better than the YALE alarms that are wifi connected. It's excellent value.

I recommend this alarm.

Was this helpful? 3

Max Verified Customer April 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I purchased this ERA alarm system approx. 3 months ago, so I have had ample time to evaluate it. Having had bad experiences with other systems on the past, I was obviously a little sceptical. I had nothing to worry about with the ERA system.

The installation was very straight forward with very easy to follow instructions, ( although I did trigger it accidentally once or twice, purely my fault I hasten to add ). The external solar powered siren certainly looks the business and is loud enough to alert my neighbours. The remote operation via my smartphone is really easy to configure. Most importantly, my wife can now relax knowing that she has this level of security at her fingertips. I would certainly recommend this product. Thank you ERA.

Was this helpful? 3

Gerry Verified Customer July 2019
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

very good, customer service were helpful and patient in helping me set it up

Was this helpful? 2

Matthew Verified Customer June 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Excellent

Was this helpful? 2

Anonymous Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Customer service is really good.

Was this helpful? 2

Ian Verified Customer September 2019
Rated 3 / 5Rated 3 / 5Rated 3 / 5Rated 3 / 5Rated 3 / 5
Recommended

A bit fiddly and stressfull to set up , my First control panel was faulty but replaced next day and support is very good. I think an option to have all extra bits connected before shipping would not only prevent it being stress to setup , but also save the help line as fewer problems. Only time will tell now as to how long the unit will last, saying that it all seems to be fairly robust and looks very professional unlike some of the other units you see for sale online and in the big DIY stores . Online app is very basic but a Good starting point for using phone to set etc.

Was this helpful? 1

Anonymous Verified Customer September 2019
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

Excellent product, with a sleek, modern appearance. I do love the glass covering the entire panel and the keypad.

The installation is definitely easy if you know what you are doing.

Using SMS to control the system is awkward, but the app does a nice job of translating what you want to do into the right SMS.

The only drawback is you need a SIM card (full size) - which means that every now and then you have to put some credit in it, depending on how many messages the alarm sends.

Was this helpful? 3

Barry Verified Customer August 2019
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

The alarm system was easy to install. Just a few screws (included) for each unit. No wiring required. Then easy so setup using both the mobile phone app and the alarm keypad. Using the app requires a phone SIM card in the alarm which you’ll need to get separately, and it will take about 50 texts to set it up. I got an O2 3-2-1 pay-as-you-go SIM which was the cheapest deal I could find; you’ll need to register the SIM using an old phone first though as the alarm uses a full sized SIM card.

My top tips are:

- When you install the door contact sensors, make sure you screw them down as well as using the supplied double-sided adhesive pads. Otherwise they will slowly come off and the tamper alarm will be set off.

- The door contact sensor supplied with the alarm is not as good quality as the add-on ones you can buy separately. I found that the tamper switch wasn’t quite long enough on the one in the box and so would occasionally set off the tamper alarm. A piece of sellotape between the sensor and it’s mounting plate fixed this. The design of the add-on ones is better so doesn’t require this fudge!

- A couple of the batteries supplied were faulty and so it’s worth changing the batteries if it doesn’t appear to be working as expected.

-I bought a dummy box too as I thought it was solar powered too (which it wasn’t) and would be a good visual deterrent for the back of the house. Unfortunately the flashing lights in the dummy box are so dim that they can’t be seen at night and so it wasn’t really an effective deterrent.

-The outside alarm sounder comes with two batteries; one rechargeable and one PP3 non-rechargeable. You need to connect the PP3 battery 24 hours before you want to install the box as the PP3 charges up the rechargeable battery. THEN the PP3 needs to be removed BEFORE installing the sounder (it says so in the instructions although it isn’t very obvious). I suspect that if you don’t remove it you may have problems later.

-Once my alarm was installed I ran it for 2 weeks with both the external and internal sounders silenced to check that it wasn’t going off due to installation problems. After I was happy I turned both sounders on. At the same time as I turned the external sounder on I also turned on the jamming detection, both of which you need to do in the external sounder box.

All in all I’m happy with the alarm. A few teething problems with the tamper switches, but all appear to be solved now. I really like the app control and the fact that the alarm messages me when it is set off. I then have the ability to turn it off from the app if I don’t want to annoy the neighbours, and then ring one of them up to check on the house! I also like that I can buy more sensors to add into the system if I decide I need them, and that these are pretty cheap and easy to install.

Was this helpful? 3

Anonymous Verified Customer July 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great product for the price.

Was this helpful? 1

Gerry Verified Customer July 2019
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

very good, customer service were helpful and patient in helping me set it up

Was this helpful? 2

Matthew Verified Customer June 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Excellent

Was this helpful? 2

Anonymous Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Customer service is really good.

Was this helpful? 2

Kevin Rowley Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Fool proof st up & so easy to use

Was this helpful? 2

Anon Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Simple to set up, flexible in terms of mixing and matching items to suit the specific requirements.

Sourcing s SIM card wasn’t that intuitive, but I hit there without too much fuss.

Mobile App very useful for remote arming and disarming. SMS alerts helpful.

Was looking fur a long time before I found this. Am pleased and relieved.

Was this helpful? 4

Anonymous Verified Customer May 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The product is good, so far we have been very satisfied,

It looks well presented and is easy to use.

We would have no hesitation in recommending this product to any other person who is intending to fit a house security system.

It is competitively priced for a security system of this type.

The ERA miGuard G5 Smart GSM telecoms Alarm is the second similar alarm system that has been fitted by a member of our family,

they have had their system fitted for over four years and have been very satisfied with the way that it has performed,

That was what persuaded us to select this alarm system in the first place.

Was this helpful? 4

Accessories

Add at Checkout

Thumbnail of ERA Pet PIR Motion Sensor

Pet Friendly PIR Motion Sensor

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£21.16
£24.80 Save £3.65
Thumbnail of ERA Door Sensor

Door Sensor

If a door or window that is protected by the contact is opened the alarm is activated.
£17.51
£18.50 Save £1.00
Thumbnail of ERA Remote Control Keyfob

Remote Control Keyfob

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£19.27
£20.56 Save £1.28
Thumbnail of ERA Wireless Touch RFID Keypad

Wireless Touch RFID Keypad

Wireless Touch RFID Keypad is used to arm or disarm the alarm system via PIN code or RFID tag.
£32.95
£36.40 Save £3.44
Thumbnail of ERA RFID Tag (Twin Pack)

RFID Tag (Twin Pack)

Disarm the alarm system with a simple swipe across the control panel.
£7.99
£8.99 Save £1.00
Thumbnail of ERA Dummy Alarm Siren Box

Dummy Siren

Add an extra visual deterrent with a replica siren box. Looks just like a real live siren.
£23.29
£25.87 Save £2.58
Thumbnail of ERA Pet PIR Motion Sensor (3 pack)

Pet Friendly PIR Motion Sensor (3 pack)

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£60.68
£64.33 Save £3.65
Thumbnail of ERA Door Sensor (3 pack)

Door Sensor (3 pack)

If a door or window that is protected by the contact is opened the alarm is activated.
£40.20
£45.00 Save £4.80
Thumbnail of ERA Vibration Sensor

Vibration Sensor

Vibration sensor sends a signal to the alarm control panel when vibration is detected.
£20.03
£23.47 Save £3.44
Thumbnail of ERA 116 Wireless Security Camera

Wireless IP Camera PLUS

View HD video recordings, day or night, via your smartphone with this WiFi controlled IP camera.
£94.70
£97.33 Save £2.63
Thumbnail of ERA Water Flood Sensor

Water Sensor

Water sensor sends a signal to the alarm control panel when liquid is detected.
£21.55
£25.00 Save £3.44
FAQs [26]

FAQs (26)

» Ask Question   

 
The Siren is solar powered so it doesn't require a mains supply. Does the main HUB require a mains supply or is it all run on batteries?
Andrew Myers, Sale
The main hub does require a mains power supply. However the hub does have a built in rechargeable battery to ensure the alarm would still be active and functional in the event the power is cut.
Christian B
Was this helpful? 13
 
I'm interested in purchasing the ERA miGuard G5 Smart GSM Telecoms Alarm. The system comes with a Pet friendly PIR and the literature says this is OK if you have "one" small pet. I actually have two house cats, does this mean that the alarm will go off if it detects both of them?
Mr John Armour, Cumbernauld
The PIR would not detect any pets under 25KG as they recognize body mass. Having two small pets should be fine if they are below this threshold.
Tom W
Was this helpful? 8
 
can the alarm be set using the key fob.
stephen turner, widnes
This alarm system can be armed using the key fob.
Christian B
Was this helpful? 7
 
I am wondering if this system will allow you activate and deactivate via the app? In case I need to get someone in that doesn’t have a fob and I’m not there. Such as dog walker or a friend.
Lauren, Warrington
It is possible to arm and dis arm the alarm using the smartphone app.
Christian B
Was this helpful? 7
 
I am looking at ERA miGuard G5 Smart GSM Telecoms Alarm. My question is depending on my future requirement, can i add more door sensors and cameras to the system? If so are there limits?
Matrubandhu, Oxford
You can purchase additional components to this system at anytime. This alarm system can have a maximum of up to 50 components in use at any one time.
Christian B
Was this helpful? 7
 
Do you sell any SIM card that is specific for GSM alarm? If we need to choose a network by ourselves, what should I pay attention to?
Alex, Birmingham
Unfortunately we do not sell Sim cards at present, although any standard sim card would be fine apart from the network Three.
Tom W
Was this helpful? 7
 
My wife and I are both with Three mobile is this alarm suitable?
Cheryl Reed , Houghton le spring
Unfortunately this is not suitable with the network Three due to the alarm system running on 2G as the sim card is only needed for calls and text messages, most Sim cards can adjust to the 2G configuration however Three networks operate from 3G only.
Tom W
Was this helpful? 17
 
Do you have to connect the RFID tags and remotes to the system if you buy them separately?
Michael, Harpenden
Additional components do need to be linked to the alarm system via the central Hub. You will receive instructions to do so.
Phil R
Was this helpful? 11
 
I need an alarm system that runs on batteries only as the power to the property needs to be switched off when I am not there, this could be for up to 2 months at a time. Can the hub battery be powered by a solar panel perhaps? I need to have remote access/activation notification (text or phone call). The property is in france
Steve Gibson, Worthing
The back up battery would only power this system for up to 4-8 hours on a full charge. The siren boxes for this system are solar powered but the central HUB does require a mains power to keep the system active.
Christian B
Was this helpful? 8
 
Does this alarm system require an internet connection or a phone line? We want to use it to secure a building that does not have an internet connection hence the GMS text function is of interest but does this mean that mean that we will have issues configuring the system as we presumably wont be able to use the smartphone app without an internet connection?
Stuart, Corby
This system does not require an internet connection, it would operate by Sim card. You must download the app on to a mobile phone to use the app based features.
Tom W
Was this helpful? 6
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Installation

Professional Installation Services for Intruder & Burglar Alarms

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Alarm Installation

We offer professional installation on our complete range of wireless alarm kits, for the home or business.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

Installation FAQ

What is the cost to install an Alarm kit?

When do you contact me to arrange installation?

Can I add extra alarm components to my installation?

When will you install my Alarm kit?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can adverse weather conditions prevent installation?

How high can the siren be installed on my property?

How important is wireless range?

How many power sockets will I need?

What do I need for remote monitoring?

Do I need permission to install an Alarm?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Alarm Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Large commercial buildings such as warehouses and office blocks.
  • Additional alarm devices not supplied by Safe.co.uk.
  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
    The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
  • Malicious Damage
    The Alarm system has been physically damaged by vandals or DIY.
  • Materials Failure
    Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
  • System Modification
    A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
  • Incorrect Diagnosis
    The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.