ERA HomeGuard Smart Alarm Pro - Elite Kit

£449.00
Installation (click to choose)
  • In StockIn Stock
  • FREE Delivery Wed 17th Aug
  • Order Now Wed 17th Aug
  • Finance from £12.47 p/m
Offering complete control via your smartphone, this home security alarm is easy to install and to use.
View Full Specification
  • No Monthly Fees.
  • Wi-Fi enabled smart hub.
  • Works with Alexa and Google Assistant.
  • Timed arm/disarm via the HomeGuard Pro App.
  • Solar powered 110db external siren box.
  • Adjustable siren volume and duration.
  • Wi-Fi enabled IP camera captures HD 720p video.
  • Built-in SIM Card holder (standard sized SIM*).
  • GSM phone call alerts with up to 5 stored numbers.
  • Optional email alerts when alarm is triggered.
  • Batteries for all components are included.
  • Connect up to 50 sensors and 10 remote controls.
  • 2 Year warranty.
Ref: ERA-HOMEGUARD4
   
Details
The ERA HomeGuard Pro is a fully integrated cloud based smart home alarm system that allows you to monitor multiple locations for example your home, your business and your garage from one account. You can choose who gets access to your home with timed or anytime access and revoke when needed. You have peace of mind through the personalised alert log showing who accessed the property with timings, for example, ‘Lucy has disarmed the alarm’.The ERA Homeguard Smart Alarm Pro - Elite Kit is an ideal alarm kit for home security. If the alarm is activated your network is alerted quickly with simultaneous alerts to as many people as you choose and phone call alerts via GSM.

You can view the full Homeguard range Here.
ERA Homeguard Alarm Hub

ERA Homeguard Smart Alarm Pro Benefits

  • Easy to Set Up - Use your smartphone to set up the hub.
  • Multiple Locations - Monitor your home & business from one account.
  • Timeless - Firmware upgrades all done via the cloud.
  • Alert Your Network Quickly - GSM phone call alerts.
  • Smart Home Compatible - Connect to Amazon Alexa & Google Assistant.

Smartphone Controlled

The HomeGuard Pro offers simple home security via a cloud based hub that connects to WiFi and enables set up directly via smartphone in a quick, easy to use app. No wiring to worry about or complex pairing procedures, just an easy to use app to help you make the most of your home alarm system.

*Requirements: This alarm system requires a Wi-Fi broadband connection (Minimum 2Mbps download and 1Mbps upload speed available) or a standard sized SIM Card (Excludes Three network). Compatible with Apple iOS and Android smartphones.

Mobile Phone
 Watch App

GSM Telephone Connectivity

The alarm system includes a built-in SIM card holder and can store up to five individual telephone numbers and will send call alerts when the alarm is triggered.

Expandable

Expand the kit at any time with up to 50 additional accessories and 10 remote controls. Include multiple PIR sensors, IP Camera's, water and vibration detectors to give your property total coverage.

Browse the accessories available
Accessories
Smartphone App

Part Arming by Zone

The alarm can be set to create two different zones allowing for you to arm one or both zones. This can be especially useful if you decide to split the upstairs and downstairs of a property. Whilst away, you would activate both zones and during the night you could activate only the downstairs zone.

Amazon Alexa & Google Assistant

The ERA Homeguard Pro is compatible with Amazon Alexa and Google Assistant for the perfect smart home experience. Ask Alexa or Google to fully arm or part arm your alarm and receive status updates on your home security.

Mobile Phone
Starter Junior Premium Superior Elite
Smart Hub Yes Yes Yes Yes Yes
PIR Motion Detector 1 1 2 2 2
Door Sensor 1 1 2 2 2
Remote Keyfob 2 2 2 2 2
Solar Powered Siren 1 1 1 1
RFID Keypad 1 1
RFID Tags   2 2
Wireless Security Camera   1
You can view the full Homeguard range Here.

In the box

Smart Hub
1x Smart Hub
  • Wifi & GPRS Enabled
  • Back Up Battery (included)
  • Built in SIM Card Holder
  • Wireless connection to components
Battery
2x PIR Motion Detector
  • Pet Friendly (less than 20-25Kg)
  • 433 MHz Frequency prevents interference
  • Low power LED indicator and transmitter
  • 2x AA batteries (included)
Accessories
2x Door Sensor Contact
  • Detects open doors when alarm enabled
  • 433 MHz frequency prevents interference
  • Low power LED indicator and transmitter
  • 1x AA batteries (included)
Accessories
2x Remote Keyfobs
  • Panic Alert Button
  • 433 MHz frequency prevents interference
  • Compact & Portable
  • 1x 3V CR2025 Lithium coin battery (included)
Accessories
1x Wireless Touch RFID Keypad
  • Entry & Exit mode with SOS Panic Alert
  • Connect up to 50 RFID Key tags
  • 433 MHz frequency prevents interference
  • 3x AAA Batteries (inlcuded)
Accessories
1x Wi-Fi Enabled IP 116 Camera
  • HD 720p Resolution Recording & Night vision
  • Mic & Speaker for two way talk back
  • Expandable Memory via Micro SD card (max 32GB)
  • Notifications when movement is detected
  • Wide 95 degree viewing angle
Accessories
1x Outdoor Siren Box
  • Loud 110dB Siren
  • LED Indicator to deter intruders
  • Solar Powered
  • 433 MHz frequency prevents interference
  • 1x 3.7V Rechargeable Lithium Batter (inlcuded)
Key Features
Device Range
80m
Siren Box
Outdoor, Indoor
Siren Power
Solar
Backup Power
Internal Battery
Remote Activation
Yes
Part Arming
2 Zones
Smart Features
Smart Integration
Amazon Alexa, Google Assistant
Smart Device App
HomeGuard Pro App
App Platforms
iPhone, Android
Included
Outdoor Sirens
1
Dummy Sirens
0
Door Contacts
2
Key Fobs
2
Motion Sensors
2
Portable Keypads
1
RFID Tags
2
Bulbs
0
Key Safes
0
Arm/Disarm By
Arm / Disarm by
Smartphone, Portable Keypad, Key Fob, RFID Tag
Notification By
Notification by
Voice Call, SMS, App Alert, Siren
Reviews [14]
Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10

4.4 / 5

Sort by:
Peter Verified Customer September 2019
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

The items comprising the system I needed were as described and provided a scalable bespoke solution. Delivery of my selected items was prompt and they were protectively packaged. Self monitoring of the system means you can avoid monthly charges, even using the optional mobile SIM card as a back up is cost controllable on a prepaid basis. I found the system easy to self in stall and had no issues with achieving quick connectivity and integration of the various system units. I did encounter an issue with fitting one door contactor unit to a UPVC French door but this was quickly resolved by talking to ERA and Safe who arranged or a substitute PIR monitor to be sent to cover that room.

In summary easy to install and connect, value for money , flexible kit configuration and no ongoing monitoring charges.

Was this helpful? 13

Michael Verified Customer May 2019
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

I've had my homeguard elite for about 8 months. This was a home install and was very simple. I bought this because of the app/ WIFI option as I travel a far amount and I'm pleased with the interface. The equipment is well made and easily expandable. I did have a couple of problems (resulting in a replacement siren) that frankly was no issue because the customer service with ERA was outstanding, they were knowledgeable, human, quick responding, I could not find fault with them. I had a false alarm (my fault- shed door not shut and I was not near my phone) my neighbour phoned ERA and ERA phoned me, delighted with the help there!. Gripes - it would be nice if I could rotated the camera remotely and the app in my android phone tells me it is using the battery, although it does not consume any more battery than without the app. As for Safe, no problems. They kept me up to date with my order. Would I buy this again or recommend to a friend= yes.

Was this helpful? 12

Anonymous Verified Customer March 2019
Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10 4.8 / 5
Recommended

Great product

Was this helpful? 10

Peter Baker Verified Customer June 2020
Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10 4.8 / 5
Recommended

We like this alarm system,the advanced technology being able to operate from a mobile phone is a huge advantage over the old manual alarms. If there is a false alarm our neighbours can text us and we can switch it off without getting a keyholder to come around to the house. The alarm is good value for money without having a costly service contract. We did have some teething problems due to our lack of understanding of how these systems work, we found the operating manual difficult to follow but the ERA helpline is excellent with operators with the patients to go through the problem ( you can teach old dogs new tricks, it just takes longer ) Thank you ERA

Was this helpful? 9

Anonymous Verified Customer April 2020
Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10 4 / 5
Recommended

I had previously installed a wireless alarm myself, and accordlingly ordered the kit only. In the event I had great difficulty in connecting the system to my wifi and eventually had to pay an additional sum to have the system installed. The engineer also had difficulty in linking the two, but his greater experience enabled him to do so in the end. The engineer was very concientious and fitted all the units to my satisfaction. Now that it is installed the unit works very well, and I feed the property is well protected. I need to buy a memory card for the camera for greater protection, I do not really understand why this is not included as standard. Overall I am very pleased with the system, but due to the difficulties installing I would probably buy an alternative system if I installed another

Was this helpful? 9

Shirullah Sayal Verified Customer July 2019
Rated 6.5 / 10Rated 6.5 / 10Rated 6.5 / 10Rated 6.5 / 10Rated 6.5 / 10 3.3 / 5

Good Afternoon there,

I'm going to be totally honest here, my experience of Era HomeGuard Pro has been a bumpy one because the system had few issues. The hub was not going online after three weeks of working fine so I had to call and replace the hub. Currently, the alarm system is working fine but I had few issues with the sticky pads that come with the system to set up the Door Sensors on to the windows or doors; I had to buy the sticky pads from a DIY store.

I hope that the system will continue to work and if it does then my feedback will become 50% more positive.

Many thanks to Era for replacing the hub within couple of days!

Regards,

Shir

Was this helpful? 8

M Goodwin Verified Customer April 2020
Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10 4.8 / 5
Recommended

I have waited over 3 months before writing this review as I wanted to have experience of using the system so that my review was accurate and genuine. I have found the system was fairly easy to install. being completely wireless apart form the mains connection to the alarm hub. I have 4 room sensors, 2 door sensors, 2 remote control button pads, 2 solar charged alarm boxes on the outside of the house, one at the rear and one at the front, and one remote panel. It is worth taking time to consider the best location to install the hub, to take in to account the distance from your wireless router, and also the furthest sensors on your system. I have installed a movement sensor in my garage which is located about 10 metres from the main house, and so installed the alarm hub mid way between this and the router. I have had no issues with false alarms other than one faulty door contact which gave off 2 false tampering alarms, and this was replaced without question following diagnosis over the phone. The app on the phone is great, although I wish there were widgets available instead of having to open the app. I have also installed a ERA camera, which is good as it is visible via the app, but I think a good improvement would be to make the camera only record when the alarm is triggered (just a thought ERA}. I have a springer spaniel who has never triggered an alarm even though he is left in the house with the alarm system on when we go out. I also like that it can text or call your mobile (up to 6 mobiles) if the wireless system (internet) is not working for any reason, as long as you install an appropriate SIM card. I have, and it does work. All in all I have been very pleased with this alarm system, and have recommended to my children to install at their houses when they feel they need one.

Was this helpful? 7

Steve Verified Customer April 2020
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

Bit sceptical on wireless products such as home security, but this has been spot on since fitted .

Works as it should

Was this helpful? 7

Anonymous Verified Customer May 2020
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

Really easy to use, build quality appears to be very good, though, only had the system up and running for a few months so little early to comment on reliability.

Was this helpful? 6

Anonymous Verified Customer May 2020
Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10 4 / 5
Recommended

Had included installation service from safe. Overall had great service support from safe.

The era solution support is good, good configuration options and good cloud solution. However era installation documents are not that easy to guide you through self install without support from era team. But they do give good phone support. Overall the era solution seems to work well and seen no issues so far.

Was this helpful? 5

M Verified Customer May 2022
Rated 8.5 / 10Rated 8.5 / 10Rated 8.5 / 10Rated 8.5 / 10Rated 8.5 / 10 4.3 / 5
Recommended

The product itself has had a few minor glitches. Overall tho would rate it 10/10. Easy to use, easy to change settings. The more significant issues were entirely down to the installer who clearly didn't know how to instal the system and spend 3/4 of the day on his phone to check how to do it. Even then still had to correct several issues caused by the installer

Was this helpful?  

Anonymous Verified Customer April 2022
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

very easy to install and does the required job, the only reason i'm giving a 4 star is because the kit i bought comes only with an inddors camera and even though ERA has got some outdoor cameras but they are not compatable with my kit, so if to install an outside camera i will need to have a separate stand alone system, if this was indicated on the website while purchasing i would have bought the system compatable with the outdoors camera, apart from that it is a brilliant system

Was this helpful?  

Adam Verified Customer April 2022
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

This is the second ERA HomeGuard alarm we've had - we left the first one when we moved house and for us, it was a no-brainer of a choice to get another one.

It's very simple to set up and use and it fits our requirements very well. All of our doors and windows are protected by sensors and we have added PIRs and the camera for full coverage. I especially like the ability to have different modes so that we can lock the doors and alarm them at night, but us and our animals can still move around the house without triggering the alarm.

Simple, easy and effective.

Was this helpful?  

David Verified Customer May 2021
Rated 8.5 / 10Rated 8.5 / 10Rated 8.5 / 10Rated 8.5 / 10Rated 8.5 / 10 4.3 / 5
Recommended

Out of the box I was very impressed with the build quality of all of the items. Initial setup was fairly straightforward, pairing the solar siren with the control box before putting it up on the wall (the built-in spirit level is very useful!) then pairing the magnetic sensors and PIRs.

Initially I had some difficulty with the app configuration, although the ERA service centre were extremely helpful and you can call them back should you need further assistance.

The only issue that I had was mounting on of the PIR sensors, as they have to be within 1cm of one another but this was challenging due to the door frame profile. However, ERA suggested a spacer kit which worked a treat!

Overall very impressed and would highly recommend to anyone looking for a self-install security system.

Was this helpful? 2

Peter Baker Verified Customer June 2020
Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10 4.8 / 5
Recommended

We like this alarm system,the advanced technology being able to operate from a mobile phone is a huge advantage over the old manual alarms. If there is a false alarm our neighbours can text us and we can switch it off without getting a keyholder to come around to the house. The alarm is good value for money without having a costly service contract. We did have some teething problems due to our lack of understanding of how these systems work, we found the operating manual difficult to follow but the ERA helpline is excellent with operators with the patients to go through the problem ( you can teach old dogs new tricks, it just takes longer ) Thank you ERA

Was this helpful? 9

Anonymous Verified Customer May 2020
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

Really easy to use, build quality appears to be very good, though, only had the system up and running for a few months so little early to comment on reliability.

Was this helpful? 6

Anonymous Verified Customer May 2020
Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10 4 / 5
Recommended

Had included installation service from safe. Overall had great service support from safe.

The era solution support is good, good configuration options and good cloud solution. However era installation documents are not that easy to guide you through self install without support from era team. But they do give good phone support. Overall the era solution seems to work well and seen no issues so far.

Was this helpful? 5

Anonymous Verified Customer April 2020
Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10 4 / 5
Recommended

I had previously installed a wireless alarm myself, and accordlingly ordered the kit only. In the event I had great difficulty in connecting the system to my wifi and eventually had to pay an additional sum to have the system installed. The engineer also had difficulty in linking the two, but his greater experience enabled him to do so in the end. The engineer was very concientious and fitted all the units to my satisfaction. Now that it is installed the unit works very well, and I feed the property is well protected. I need to buy a memory card for the camera for greater protection, I do not really understand why this is not included as standard. Overall I am very pleased with the system, but due to the difficulties installing I would probably buy an alternative system if I installed another

Was this helpful? 9

M Goodwin Verified Customer April 2020
Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10Rated 9.5 / 10 4.8 / 5
Recommended

I have waited over 3 months before writing this review as I wanted to have experience of using the system so that my review was accurate and genuine. I have found the system was fairly easy to install. being completely wireless apart form the mains connection to the alarm hub. I have 4 room sensors, 2 door sensors, 2 remote control button pads, 2 solar charged alarm boxes on the outside of the house, one at the rear and one at the front, and one remote panel. It is worth taking time to consider the best location to install the hub, to take in to account the distance from your wireless router, and also the furthest sensors on your system. I have installed a movement sensor in my garage which is located about 10 metres from the main house, and so installed the alarm hub mid way between this and the router. I have had no issues with false alarms other than one faulty door contact which gave off 2 false tampering alarms, and this was replaced without question following diagnosis over the phone. The app on the phone is great, although I wish there were widgets available instead of having to open the app. I have also installed a ERA camera, which is good as it is visible via the app, but I think a good improvement would be to make the camera only record when the alarm is triggered (just a thought ERA}. I have a springer spaniel who has never triggered an alarm even though he is left in the house with the alarm system on when we go out. I also like that it can text or call your mobile (up to 6 mobiles) if the wireless system (internet) is not working for any reason, as long as you install an appropriate SIM card. I have, and it does work. All in all I have been very pleased with this alarm system, and have recommended to my children to install at their houses when they feel they need one.

Was this helpful? 7

Steve Verified Customer April 2020
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

Bit sceptical on wireless products such as home security, but this has been spot on since fitted .

Works as it should

Was this helpful? 7



Accessories

Add at Checkout

Thumbnail of ERA Door Sensor

Door Sensor

If a door or window that is protected by the contact is opened the alarm is activated.
£17.51
£18.50 Save £1.00
Thumbnail of ERA Pet PIR Motion Sensor

Pet Friendly PIR Motion Sensor

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£21.36
£25.09 Save £3.73
Thumbnail of ERA Solar Powered Siren

Solar Powered Siren

External weatherproof alarm siren that is powered by a solar panel and does not require mains power.
£61.26
£64.79 Save £3.53
Thumbnail of ERA RFID Tag (Twin Pack)

RFID Tag (Twin Pack)

Disarm the alarm system with a simple swipe across the control panel.
£7.99
£8.99 Save £1.00
Thumbnail of ERA Wireless Touch RFID Keypad

Wireless Touch RFID Keypad

Wireless Touch RFID Keypad is used to arm or disarm the alarm system via PIN code or RFID tag.
£32.95
£36.68 Save £3.73
Thumbnail of ERA Remote Control Keyfob

Remote Control Keyfob

Arm and disarm the alarm with a simple button press, no need for a PIN code.
£19.27
£20.27 Save £1.00
Thumbnail of ERA Dummy Alarm Siren Box

Dummy Siren

Add an extra visual deterrent with a replica siren box. Looks just like a real live siren.
£23.29
£26.51 Save £3.22
Thumbnail of ERA Door Sensor (3 pack)

Door Sensor (3 pack)

If a door or window that is protected by the contact is opened the alarm is activated.
£40.20
£45.00 Save £4.80
Thumbnail of ERA Vibration Sensor

Vibration Sensor

Vibration sensor sends a signal to the alarm control panel when vibration is detected.
£20.03
£23.76 Save £3.73
Thumbnail of ERA Pet PIR Motion Sensor (3 pack)

Pet Friendly PIR Motion Sensor (3 pack)

The pet friendly infrared sensor will ignore smaller pets and detect any larger movement, activating the alarm.
£60.90
£64.63 Save £3.73
Thumbnail of ERA 116 Wireless Security Camera

Wireless IP Camera PLUS

View HD video recordings, day or night, via your smartphone with this WiFi controlled IP camera.
£94.70
£97.63 Save £2.93
Thumbnail of ERA Narrow Beam PIR Motion Sensor

Narrow Beam PIR Motion Sensor

This narrow beam PIR forms an invisible curtain across the protected area and will trigger the alarm when motion is detected.
£31.58
£35.32 Save £3.73
Thumbnail of ERA Water Flood Sensor

Water Sensor

Water sensor sends a signal to the alarm control panel when liquid is detected.
£21.55
£25.28 Save £3.73
Delivery

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Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Order Now Get It Wed 17th Aug
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
8am - 6pm
Before 12pm
FREE
£4.00
Mon-Fri
8am - 6pm
Before 12pm
FREE
£4.00
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
1 - 2 Days
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Mon-Fri
1 - 2 Days
8am - 6pm
£8.34
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
1 - 2 Days
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£9.54
Mon-Fri
1 - 2 Days
8am - 6pm
£9.54
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Mon-Fri
2 - 3 Days
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£9.54
Mon-Fri
2 - 3 Days
8am - 6pm
£9.54
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Mon-Fri
2 - 3 Days
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£10.74
Mon-Fri
2 - 3 Days
8am - 6pm
£10.74
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
2 - 3 Days
8am - 6pm
£9.54
Mon-Fri
2 - 3 Days
8am - 6pm
£9.54
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£10.74
Mon-Fri
2 - 3 Days
8am - 6pm
£10.74
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£11.94
Mon-Fri
2 - 3 Days
8am - 6pm
£11.94
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£11.94
Mon-Fri
2 - 3 Days
8am - 6pm
£11.94
Weekend Delivery to your front door on a Saturday or Sunday of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Sat-Sun
8am - 6pm
Before 12pm
£1.99
£19.50
Sat-Sun
8am - 6pm
Before 12pm
£1.99
£19.50
Tail Lift Delivery Options
Indoor Delivery Options
Delivery & Install Options
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [65]

FAQs (65)

» Ask Question   

 
As the ERA external siren is solar powered, hence stores the power to a rechargeable battery, how long would the alarm sound for until the batteries drains?
Jack, Birmingham
As the Siren is solar powered, as long as it has access to daylight the battery would constantly charge and store enough energy in one days charge to power it for a whole week. The estimated battery life would be 3-5 years in total.
Tom W
Was this helpful? 53
 
How do you know when the batteries (for any of the components) need replacing? Is there some sort of notification or battery icon in the app?
Zubair, Dartford
You will receive a push notification on the App when any of the batteries need changing.
Tom W
Was this helpful? 54
 
I read that some of the Yale systems are activated when they lose connection to wifi and the alarm goes off. Does this system also sound/activate when it loses wifi connection?
Richard Riley, Leeds
Yes, both systems have this mode just as an anti tamper mechanism. However the ERA Homeguard has a sim card option, so if the WiFi connections drops, you would still be notified.
Tom W
Was this helpful? 57
 
Is it possible to partially arm the sensors? For example, arm the ground floor and not the first floor in the night?
Raghvendra Singh, Wokingham
The system will allow you to set 2 zones so that you can have one active and one in-active.
Phil R
Was this helpful? 57
 
Is there a subscription fee for the Homeguard cloud service?
David, Bristol
No, the service would be free of charge.
Tom W
Was this helpful? 57
 
Does it have protection against frequency jamming and does it use encryption?
Sameh Sackla, Reading
Both the Hub and external Siren have built in encryption anti jamming technology feature.
Tom W
Was this helpful? 44
 
Please can you advise why the Three network sim can't be used?
Simon, Hemel Hempstead
Three works on a 3G only sim card. This product is only suitable for 2G as it only needs to contact you through a telephone call or text notification.
Tom W
Was this helpful? 45
 
Does the hub need to be wired either to a phone line or the router or can it be situated in a different room of the house because it's using WiFi and a sim card sender?
Ian fullagar, Stafford
The HomeGuard series is wireless, because of the Wi-Fi connectivity, and only needs to be plugged into a mains power socket.
Tom W
Was this helpful? 49
 
I see it says that sensors can be stuck to wall/doors but can they be fixed using screws to offer a more permanent fit?
Carl Law, York
The Door Sensors are supplied with fixing screws and double sided adhesive strips.
Tom W
Was this helpful? 52
 
How long do the batteries last in the sensors? and what type of batteries are used.
Alan, Durham
The batteries last approximately 12-18 months. Two AA batteries are needed for the PIR's and one AA battery for the door sensors.
Anne K
Was this helpful? 26
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Installation

Professional Installation Services for Intruder & Burglar Alarms

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Alarm is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Alarm Installation

We offer professional installation on our complete range of wireless alarm kits, for the home or business.

Our experienced engineer will complete a brief site inspection and then discuss their findings with you to agree equipment positioning before commencing the installation of your Alarm Kit, including hub, all components (including selected components purchased from Safe.co.uk) and the wireless external siren.

Your installation will include positioning motion sensors in areas to provide the most suitable sensor coverage and locating the external siren in a highly visible location. Final positions will be governed by safe site access and the effect of the building on wireless range, including wall thickness, building materials and location of your Wi-Fi equipment.

You must ensure that adequate power is available for the alarm hub (one power socket) and that easy access is available to your broadband router as this will need to be connected to your alarm hub using an ethernet cable. If your router is not close to where you intend to position the alarm hub we advise purchasing a powerline adaptor prior to install.

The engineer will set up remote monitoring on one device and then carry out a final assessment to confirm that your new system is fully operational before providing a brief demonstration of your system and confirming it has been completed to your satisfaction.

Installation FAQ

What is the cost to install an Alarm kit?

When do you contact me to arrange installation?

Can I add extra alarm components to my installation?

When will you install my Alarm kit?

Can I change my installation date?

How long does installation take?

What parking access is required?

Can adverse weather conditions prevent installation?

How high can the siren be installed on my property?

How important is wireless range?

How many power sockets will I need?

What do I need for remote monitoring?

Do I need permission to install an Alarm?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Alarm Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Large commercial buildings such as warehouses and office blocks.
  • Additional alarm devices not supplied by Safe.co.uk.
  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
    The Alarm system is knocked off alignment by high winds or moving objects such as ladders, footballs or people.
  • Malicious Damage
    The Alarm system has been physically damaged by vandals or DIY.
  • Materials Failure
    Previously Installed equipment (existing) or equipment included in the pre-purchased kit are deemed to be at fault. Faulty equipment such as the alarm hub, sensors, and power supply units are covered by the manufacturer warranty.
  • System Modification
    A request that the installed system be modified such as sensors or the external siren be repositioned post installation.
  • Incorrect Diagnosis
    The customers web portal, broadband connectivity or Mobile App are identified as being at fault or incorrectly operated by the user when trying to access the system. This includes user error and any form of software / firmware upgrades post installation.