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Phoenix Titan FS1282k

£253.50
  • In StockIn Stock
  • FREE Delivery Mon 22nd Apr
  • Order Now Mon 22nd Apr
  • Finance from £7.04 p/m
Rated 4.8

/5

Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
54 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
5
Build Quality
Out of 5
4.9
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Gary Verified Customer

I did a lot of research before I purchased a new home safe to replace one that was getting too small for my needs, and this was the one that ticked all my boxes. Granted, it's expensive, but this shows in the quality of the safe. My previous one could be easily picked up and held with one hand. I struggled to pick this one up with two hands.

The lock and keys look and feel top quality, and the keys look like they would be extremely difficult to clone. The handle feels sturdy and very easy to operate.

I also purchased an additional interior shelf, but in all honesty, and although I do use it, I don't think I needed it as the one it comes with is plenty enough.

If I were to pick one minor gripe it would be that the holes to mount it to the ground and screw bolts could have been designed in such a way that the bolt heads were recessed, as when fitted, you can't place flat objects such as boxes in the bottom of the safe without them fouling on the heads and marking the item. To be honest though the combined weight of this safe and it's contents makes it very hard to pick up and run off with, so I removed the bolts. I do plan to move the safe however to somewhere more hidden and perhaps built into a cupboard.

The top pull out tray is very useful for keeping smaller items in.

There are hooks for keys on the inside of the door which are super useful. Just don't keep your spare keys to this safe in there!

All in all, I am so glad I chose this safe over and above the others that were on my shortlist. I am confident enough with it to keep my collection of gold and silver bullion and coins safe. Hiding it in a cupboard as mentioned above will also reduce any unwelcome visitors that are feeling strong one day and fancy pulling their backs.

Read more

See all reviews

Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Brian Mcfarlane Verified Customer

Good quality safe , not sure about the handle that turns to lock the safe seems a bit vulnerable if an attempted break in was to occur,

I ordered my Phoenix titian fs1282k on line no problem whatsoever,on the day of delivery to gentleman arrived at my door who were very helpful indeed. I was at work that day so my partner took delivery of our safe.

On my arrival home I was very excited, and eager to unwrap the packageing to view our brand new safe . Once all the packaging was removed I finally got to look inside, only to discover a light brown oily substance on the bottom of the safe , I later contacted safe. uk and spoke to a very helpfull lady who apologised profusely and offered me 20% of the original cost. I also emailed photographs to safe.uk to let them see for themselves and to pass them on to the manufacturer to see if they could identify the substance as I was putting sensitive documents inside. At the time I was concerned that the substance may affect my contents of the safe however I was reassured that everything was ok by safe. Uk who had been in touch with the manufacturer. Apart from that I have had no problems and would recommend safe.uk

Read more

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Spring Sale
5% OFF Everything
USE CODE - SPRING24
This medium size fireproof safe is part of Phoenix’s best-selling Titan range and is ideal for the home or office.
View Full Specification
  • 60 minute fire rating, £2,000 insurance rating.
  • High security dimple key lock supplied with two keys.
  • Also available with Digital Keypad or Fingerprint locking.
  • Adjustable shelf can be removed to create space.
  • Handy pull out tray for organising small items.
  • Installs to floor (fixing kit included).
  • Weight: 34Kg, Size: 410 x 350 x 430mm (HxWxD).
Ref: PH-FS1282K

See all reviews

Details
The Phoenix Titan FS1282k fire resistant security safe is secured by a high security dimple key lock (supplied with two keys) and is tested to provide 60 minutes fire protection for documents to NT Fire - 017-60P and digital media to DIP120 - 60DMA. The Titan FS1282k is suitable for floor fixing and has a recommended insurance rating of £2,000 cash or £20,000 valuables. This model is also available in 2 other sizes or you can view our full range of fireproof safes here.
Dimensions
External
H 410 W 350 D 430 mm
Internal
H 320 W 260 D 304 mm
Weight
34 kg
Volume
25 ltr
† Add 35mm to external depth for hinges and handle.
Show Imperial »
Key Features
Insurance Rating*
£2,000 Cash
£20,000 Valuables
Recommended by Manufacturer
Fire Protection
60 minutes
Locked By
Key
Also available with
Digital Keypad
Fingerprint Lock
Shelves
1 (adjustable)
Fixing Holes
Floor
Fixing Bolts
2 (included)
Manufacturer Warranty
2 Years
More Sizes
Yes
Protection
Security Certificate
None
Fire Certificates
NT Fire 017 - 60P
Tested by SP - Sweden
DIP120 - 60DM
Tested by Manufacturer
Protection from Fire
CD/DVD
Digital Media
External Hard Disk
Paper
USB Sticks
Drop Test
9.1 meters
Key Locking
Keys
2
Key Type
Dimple
Security & Construction
Locking Bolts
2
Bolt Diameter
16mm
Hinges
External
Fixed Hinge Bolts
Yes
Construction
Double walled steel body and door filled with fire resistant barrier material.
Fittings
Drawers
1
Key Hooks
4
Features
Fits A4 Paper
Yes
Interior Light
No
Carpeted Interior
No
Lifetime Fire Replacement
Yes
Guides
Product File
Download


* It is important to note that the ratings are manufacturer certified and that you must check with your insurer for exact ratings as individual insurer policies do vary.

Reviews [54]
Rated 4.8

/5

Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
54 Reviews

100%

Recommended
this Product
Ease of Use
Out of 5
5
Build Quality
Out of 5
4.9
Sort by:
Anonymous Verified Customer June 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I am very happy with the safe

Was this helpful? 22

Brian Mcfarlane Verified Customer August 2018
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Good quality safe , not sure about the handle that turns to lock the safe seems a bit vulnerable if an attempted break in was to occur,

I ordered my Phoenix titian fs1282k on line no problem whatsoever,on the day of delivery to gentleman arrived at my door who were very helpful indeed. I was at work that day so my partner took delivery of our safe.

On my arrival home I was very excited, and eager to unwrap the packageing to view our brand new safe . Once all the packaging was removed I finally got to look inside, only to discover a light brown oily substance on the bottom of the safe , I later contacted safe. uk and spoke to a very helpfull lady who apologised profusely and offered me 20% of the original cost. I also emailed photographs to safe.uk to let them see for themselves and to pass them on to the manufacturer to see if they could identify the substance as I was putting sensitive documents inside. At the time I was concerned that the substance may affect my contents of the safe however I was reassured that everything was ok by safe. Uk who had been in touch with the manufacturer. Apart from that I have had no problems and would recommend safe.uk

Was this helpful? 20

John Barlow Verified Customer July 2018
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I wanted a fireproof safe with the required insurance ratings which is big enough to take A4 papers without folding them. I also wanted a storage drawer for small items of jewellery etc, and key hooks. I particularly didn't want a safe with a battery operated digital key pad as I have had a bad experience of one of these in the past. After trawling the Internet very thoroughly I chose this one. It is just the right size for what I required, it was competitively priced and arrived exactly when it was promised. It was simple to fit and extremely easy to use. I am very pleased with it.

Was this helpful? 18

Cyril S Verified Customer July 2020
Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5
Recommended

It comes with bolts to secure it to a floor, but it's pretty heavy too, so even if you didn't secure it to the floor, its weight would discourage anyone from pinching it. Similarly, it wouldn't stand up to a committed thief with a large sledgehammer and a lot of time but it would definitely discourage your average opportunist thief.

I bought an 'extra' shelf,which turned out to be a waste of money as there was a good shelf that came with it.

Good value.

Was this helpful? 17

Malcolm McIntyre Verified Customer September 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Excellent simple key operated safe for A4 documents

Was this helpful? 17

Anonymous Verified Customer July 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Excellent product, very well made.

Had a good search online before purchasing, this is the best value out there.

Very efficient delivery on a small Pallet.

Easy to install and bolt down.

Would recommend as excellent all round

Was this helpful? 17

Anon Verified Customer January 2018
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

I was pleasantly surprised by the build quality of this safe.

I found it very easy to use (the key secured safe and not the keypad).

One slight issue was that if you are storing quite a few documents that are A4 size the safe is a little too small as you will find that you may have to fold the documents.

I feel that my valuables are quite safe due to the locking bolts that allow you to bolt the safe to the wall or floor as required.

the 35 kg safe is excellent value for money and in my opinion a worthwhile investment as a home safe.

Was this helpful? 17

KJCC Verified Customer November 2018
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

We are very pleased with the Phoenix Titan FS1282K. It is just the right size for what we wanted it for, it is very easy to use and feels and looks very good quality. Removing the small plastic tray means I able to put my laptop in the safe which is a bonus as I didn't think it would be big enough to take a laptop. Fitting the safe was very straight forward using the easy to follow instructions. Customer services were extremely helpful prior to buying the safe and were able to answer all my questions and concerns.

Highly recommended.

Was this helpful? 15

James Verified Customer June 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great safe, turned up on time. It was fairly easy to fit, everything works as it should. Would reccomend.

Seems sturdy enough, granted iv not been at the thing with a crowbar but it looks and feels absolutely bomb proof. And like wise iv not had any temptation to test its fire resistance

Was this helpful? 13

Gary Verified Customer November 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I did a lot of research before I purchased a new home safe to replace one that was getting too small for my needs, and this was the one that ticked all my boxes. Granted, it's expensive, but this shows in the quality of the safe. My previous one could be easily picked up and held with one hand. I struggled to pick this one up with two hands.

The lock and keys look and feel top quality, and the keys look like they would be extremely difficult to clone. The handle feels sturdy and very easy to operate.

I also purchased an additional interior shelf, but in all honesty, and although I do use it, I don't think I needed it as the one it comes with is plenty enough.

If I were to pick one minor gripe it would be that the holes to mount it to the ground and screw bolts could have been designed in such a way that the bolt heads were recessed, as when fitted, you can't place flat objects such as boxes in the bottom of the safe without them fouling on the heads and marking the item. To be honest though the combined weight of this safe and it's contents makes it very hard to pick up and run off with, so I removed the bolts. I do plan to move the safe however to somewhere more hidden and perhaps built into a cupboard.

The top pull out tray is very useful for keeping smaller items in.

There are hooks for keys on the inside of the door which are super useful. Just don't keep your spare keys to this safe in there!

All in all, I am so glad I chose this safe over and above the others that were on my shortlist. I am confident enough with it to keep my collection of gold and silver bullion and coins safe. Hiding it in a cupboard as mentioned above will also reduce any unwelcome visitors that are feeling strong one day and fancy pulling their backs.

Was this helpful? 13

Anonymous Verified Customer April 2024
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

A great medium size safe for documents and smaller items. Very robustly built and great service from SAFE. Delivered in to the house and compact enough to place pretty much anywhere. The fireproofing does not diminish the interior space which was a concern so ideal.

Was this helpful?  

Neville Hawkins Verified Customer November 2023
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Good little safe for the price. Very good communication from the company.

If I had to give a negative comment it would be the use of plastic for the draw and the hook panel on back of the door, these would be better made from aluminium in my opinion.

Was this helpful? 1

Anthony McDonald Verified Customer November 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Fab product, plenty of room for A4 papers and other valuables. Comes with 2 Keys. This is a large heave product so be aware. Delivery was as stipulated. Overall good service and product.

Was this helpful? 1

Pauline Verified Customer August 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great safe, lots of room, great little tray/shelf for small items, needs a bit more space than you'd expect near the hinges to be able to open the door fully to get the tray out. Removable shelf useful, we have removed it to get an A4 ring binder in the safe. It's a great price for a fireproof safe to keep passports, etc in but also certificates and other paperwork. Get a bigger safe than you think, you'll find so many extra things you will want to put in it.

Was this helpful? 1

Anonymous Verified Customer June 2023
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Very good service. Safe got delivered quickly, well packed.

Safe seems to be of good quality, but I don't have the expertise to properly assess this. Website was very informative.

Was this helpful? 7

James Verified Customer June 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Great safe, turned up on time. It was fairly easy to fit, everything works as it should. Would reccomend.

Seems sturdy enough, granted iv not been at the thing with a crowbar but it looks and feels absolutely bomb proof. And like wise iv not had any temptation to test its fire resistance

Was this helpful? 13

David Verified Customer April 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Nice safe, very sturdy & enough to keep the contents safe & sound.

Was this helpful? 7

Gary Verified Customer November 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I did a lot of research before I purchased a new home safe to replace one that was getting too small for my needs, and this was the one that ticked all my boxes. Granted, it's expensive, but this shows in the quality of the safe. My previous one could be easily picked up and held with one hand. I struggled to pick this one up with two hands.

The lock and keys look and feel top quality, and the keys look like they would be extremely difficult to clone. The handle feels sturdy and very easy to operate.

I also purchased an additional interior shelf, but in all honesty, and although I do use it, I don't think I needed it as the one it comes with is plenty enough.

If I were to pick one minor gripe it would be that the holes to mount it to the ground and screw bolts could have been designed in such a way that the bolt heads were recessed, as when fitted, you can't place flat objects such as boxes in the bottom of the safe without them fouling on the heads and marking the item. To be honest though the combined weight of this safe and it's contents makes it very hard to pick up and run off with, so I removed the bolts. I do plan to move the safe however to somewhere more hidden and perhaps built into a cupboard.

The top pull out tray is very useful for keeping smaller items in.

There are hooks for keys on the inside of the door which are super useful. Just don't keep your spare keys to this safe in there!

All in all, I am so glad I chose this safe over and above the others that were on my shortlist. I am confident enough with it to keep my collection of gold and silver bullion and coins safe. Hiding it in a cupboard as mentioned above will also reduce any unwelcome visitors that are feeling strong one day and fancy pulling their backs.

Was this helpful? 13

Anonymous Verified Customer May 2022
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Its exactly what I wanted.

Was this helpful? 2

Steve Smith Verified Customer April 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Very happy with the safe. It was chosen as specifically as there are no electronics involved, but relies on a physical key. I therefore have to change no batteries. It is the perfect size for A4 documents and the internal shelving and drawer allows for more storage and easy access to key documents such as passports. It's solid and well built and I have no doubt will last forever - I'd buy one again though will never need to.

Was this helpful? 8

Accessories

Add at Checkout

Thumbnail of Phoenix Adjustable Shelf

Adjustable Shelf

Customise the interior and make more economical use of your storage space with a height adjustable shelf.
£9.00
Thumbnail of Phoenix Spare Key

Spare Key

This item includes two keys as standard but additional keys are available if required.
£25.50
Delivery

Select during checkout


Filter by
Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Order Now Get It Mon 22nd Apr
Mon-Fri
8am - 6pm
FREE
Mon-Fri
8am - 6pm
FREE
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
2 - 3 Days
8am - 6pm
£29.94
Mon-Fri
2 - 3 Days
8am - 6pm
£29.94
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Isles of Scilly Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£29.94
Mon-Fri
2 - 3 Days
8am - 6pm
£29.94
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Mon-Fri
3 - 5 Days
8am - 6pm
£29.94
Tail Lift Delivery Options
Indoor Delivery Options
Position Delivery Positioned inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£105.60
Mon-Fri
3 - 5 Days
8am - 6pm
£105.60
Position Delivery via Stairs Positioned inside your building on any floor via steps or stairs Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£117.54
Mon-Fri
3 - 5 Days
8am - 6pm
£117.54
Delivery & Install Options
Delivery & Install Professionally installed inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£241.14
Mon-Fri
3 - 5 Days
8am - 6pm
£241.14
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [4]

FAQs (4)

» Ask Question   

 
Are the safes water tight as well as fireproof? Presume so but just wanted verification please.
Pam, Birmingham
The Titan 1282k does not have a waterproof seal. If you are looking for a safe with a 60 minute fire rating as well as water resistance I would recommend the Master Lock LFW123FTC Water Resistant Fire Safe.
Tom W
Was this helpful? 33
 
I see the Phoenix Titan 1282k safe is suitable for floor fixing but does it have pre-drilled holes making it suitable for wall fixing? Are there any other safes in the Phoenix Titan range which are suitable for wall fixing?
Anonymous
Unfortunately this does not come with pre-drilled holes in the back of the safe as this would compromise the fire protection. None of the Titan range are suitable for wall fixing. However we do have a range of wall mountable safes with fire protection which you may find suitable.
John W
Was this helpful? 33
 
Can additional keys be purchased at the same time as purchasing the safe?
Rachel, Halifax
Additional keys can be purchased at the same time as purchasing the safe.
Christian B
Was this helpful? 15
 
Does the depth measurement include the handle?
Jeff Dickinson , Nottingham
Add 30mm to the external depth for hinges and handle.
Anne K
Was this helpful? 9
Help & Advice

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Call an Expert 0800 432 0722.

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The Safe Shop Ltd. is authorised and regulated by the Financial Conduct Authority (FCA FRN 915388) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited.

Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 instalments. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

The Safe Shop Ltd., 1 Strand Street West, Preston, Lancashire PR2 2NS

Installation

Professional Installation Services for Safes

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Safe is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Safe >25kg Installation

An installation service is available on a wide range of safes over 25kg. If offered, this option will be listed within the Delivery & Returns section on the product page.

On arrival an experienced engineer will complete a brief site inspection and then discuss their findings with you to agree positioning of your safe.

Your Intallation will include bolting the safe to the floor using anchor bolts included with your safe. Anchor bolts are deisgned for use with a solid surface such as stone or concrete. We cannot install your safe to floorboards.

If a wall installation is required, please speak to one of our safe experts and they will guide you through this specialised service.

The position of your safe will be governed by safe site access, and other obstructions such as submerged pipes/cables or under floor heating.

The engineer will carry out a final assessment to ensure the safe is secure before providing a brief demonstration of your safe and confirming the installation has been completed to your satisfaction.

Installation FAQ

What is the cost to install a Safe?

How long does installation take?

Can you install my safe to the floor?

What if I have underfloor heating?

What is a Chemical Installation?

What type of fixings do you use?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
  • Malicious Damage
  • Materials or Manufacturer Failure
  • System Modification
  • Incorrect User Diagnosis
  • Broadband Related
  • App Related
  • User Error

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