Phoenix Titan FS1281e

£234.00
£246.00
save £12.00 (4%)
  • In StockIn Stock
  • FREE Delivery Tomorrow
  • Order Now Thu 17th Oct
  • Finance from £6.50 p/m
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
29 Reviews

97%

Recommended
this Product
Ease of Use
Out of 5
4.8
Build Quality
Out of 5
4.6
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
V Verified Customer

Got this safe to replace a smaller one we got from a well known DYI store which did its job for what we wanted at the time.

We did lot,s of searching for the perfect safe for our needs as we want this to be the last safe we purchase.

And we weren’t disappointed it’s perfect, first it’s fire proof didn’t really think of this but if your house deeds are in there you don’t want to loose them if you ever have a fire.

The small draw is very usful for small items passports, coins,small jewellery etc.

We also wanted one with bright digital keypad (which our old one had) and this one is big and bright.

We opted for a white one which looks great where we have it hidden being white inside helps to find things easier.

Husband had no trouble securing it to the floor.

Although it seemed quite a lot for a safe after the other one we brought this one if far more superior and worth the money. We wouldn’t hesitate to recommend this safe or the company we purchased it from.

Read more

See all reviews

Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Anonymous Verified Customer

I'm really impressed with this Phoenix safe. Unlike many safes I've experienced, the walls are re-assuringly thick and very dense. It comes with two very large screws and raw-plugs for you to bolt it to the floor, thus increasing its security in your home. Ideally, I would have liked to see back-screws to mount this to an exterior wall, but I wasn't surprised that there weren't any given that this is a fire-resistant safe.

The code is very easy to set/change and is cleverly designed so that the batteries are changed from the outside, meaning that you don't have the worry of hiding a backup key somewhere in your house should your batteries run out of juice.

The safe was very well packaged and delivered perfectly which further increased my satisfaction. I'm very pleased I went for this safe in my price range.

Read more

See all reviews

This small fireproof safe is part of Phoenix’s best-selling Titan range and is ideal for the home.
View Full Specification
  • 60 minute fire rating, £2,000 insurance rating.
  • Digital keypad with LED display and 4-16 digit PIN.
  • Also available with Key or Fingerprint locking.
  • Handy pull out tray for organising small items.
  • Installs to floor (fixing kit included).
  • Weight: 30Kg, Size: 360 x 412 x 363mm (HxWxD).
Ref: FS1281E

See all reviews

Details
The Phoenix Titan FS1281e fire resistant security safe is secured by a battery powered digital keypad and is tested to provide 60 minutes fire protection for documents to NT Fire - 017-60P and digital media to DIP120 - 60DMA. The Titan FS1281e is suitable for floor fixing and has a recommended insurance rating of £2,000 cash or £20,000 valuables. There are also more sizes available in the Phoenix Titan FS1280 series.
Dimensions
External
H 360 W 412 D 363 mm
Internal
H 260 W 320 D 234 mm
Weight
30 kg
Volume
19 ltr
† Add 35mm to external depth for hinges and handle and keypad.
Show Imperial »
Key Features
Insurance Rating*
£2,000 Cash
£20,000 Valuables
Recommended by Manufacturer
Fire Protection
60 minutes
Locked By
Digital Keypad
Also available with
Key Locking
Fingerprint Lock
Shelves
0
Fixing Holes
Floor
Fixing Bolts
2 (included)
Manufacturer Warranty
2 Years
More Sizes
Yes
Protection
Security Certificate
None
Fire Certificates
NT Fire 017 - 60P
Tested by SP - Sweden
DIP120 - 60DM
Tested by Manufacturer
Protection from Fire
CD/DVD
Digital Media
External Hard Disk
Paper
USB Sticks
Drop Test
9.1 meters
Digital Keypad
Display
LED
PIN Qty
2 (user changeable)
PIN Length
4 - 16 digits
Dual PIN Entry
Yes
Batteries
4x AAA (included)
Battery Location
External
Backup Entry
Master Reset
Time Delay
No
Security & Construction
Locking Bolts
2
Bolt Diameter
16mm
Hinges
External
Fixed Hinge Bolts
Yes
Construction
Double walled steel body and door filled with fire resistant barrier material.
Fittings
Drawers
1
Key Hooks
4
Features
Fits A4 Paper
Yes
Interior Light
Optional
Carpeted Interior
No
Lifetime Fire Replacement
Yes
Guides
User Guide
Download
Product File
Download


* It is important to note that the ratings are manufacturer certified and that you must check with your insurer for exact ratings as individual insurer policies do vary.

Reviews [29]
Rated 4.7

/5

Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5Rated 4.7 / 5
29 Reviews

97%

Recommended
this Product
Ease of Use
Out of 5
4.8
Build Quality
Out of 5
4.6
Sort by:
V Verified Customer December 2017
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Got this safe to replace a smaller one we got from a well known DYI store which did its job for what we wanted at the time.

We did lot,s of searching for the perfect safe for our needs as we want this to be the last safe we purchase.

And we weren’t disappointed it’s perfect, first it’s fire proof didn’t really think of this but if your house deeds are in there you don’t want to loose them if you ever have a fire.

The small draw is very usful for small items passports, coins,small jewellery etc.

We also wanted one with bright digital keypad (which our old one had) and this one is big and bright.

We opted for a white one which looks great where we have it hidden being white inside helps to find things easier.

Husband had no trouble securing it to the floor.

Although it seemed quite a lot for a safe after the other one we brought this one if far more superior and worth the money. We wouldn’t hesitate to recommend this safe or the company we purchased it from.

Was this helpful? 23

John Cadden Verified Customer May 2016
Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5
Recommended

Happy with it.Good job.Confident it will do the job.

Was this helpful? 23

Anonymous Verified Customer May 2020
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

I'm really impressed with this Phoenix safe. Unlike many safes I've experienced, the walls are re-assuringly thick and very dense. It comes with two very large screws and raw-plugs for you to bolt it to the floor, thus increasing its security in your home. Ideally, I would have liked to see back-screws to mount this to an exterior wall, but I wasn't surprised that there weren't any given that this is a fire-resistant safe.

The code is very easy to set/change and is cleverly designed so that the batteries are changed from the outside, meaning that you don't have the worry of hiding a backup key somewhere in your house should your batteries run out of juice.

The safe was very well packaged and delivered perfectly which further increased my satisfaction. I'm very pleased I went for this safe in my price range.

Was this helpful? 21

Anonymous Verified Customer April 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Ordered the safe and the deliver was quick and efficient. The instructions were good and it has been installed and working without any problems. Would definitely recomment.

Was this helpful? 20

Anonymous Verified Customer August 2019
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Nice and heavy safe. Feels very secure when it's bolted to the floor. I have it in a built in cupboard straight into the floor. I like the white look, it's very clean. Highly recommend this safe. I called up customer services as I struggled setting up a pass code. I was on the phone for a short time and the representative was very helpful, friendly and informative. I would definitely buy from this retailer again. Easy to operate and I like the light inside which is helpful. The tray is great for papers and the size of the safe is perfect for my needs plus extra room for when I need to put something away of value.

Was this helpful? 19

Anonymous Verified Customer May 2018
Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5Rated 4.4 / 5
Recommended

As far as a fire safe goes it appears to be great value and of good build quality. The external battery compartment appealed to me as iot would be easier to recovery after a long time in use. I've not given the storage capacity a perfect score as it just fits A4 documents lying down but could be a squeeze for larger folders containing them.

The tray is useful for smaller valuables to be kept out of the way of documents, minor detail but I'd miss that plus the key hooks inside the door.

I've not given the security a higher score simply because it's a fire safe primarily and I've not had the misfortune to test that aspect! I've seen some of the test vids though and I'm fairly sure it'll protect more than adequately in a house fire.

Was this helpful? 19

Anonymous Verified Customer February 2021
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Just what we wanted after lots of pondering about sizes and makes. This particular save is a great size, not too big but amazing how much you can get into this product, A4 documents fit well as well as all our other bits and pieces. Certainly good enough for our needs. Easy to set up personal code and also to change the batteries, which we have already had to do.

One thing we didn't think about when bolting to the floor, remember to leave space to open the door fully as otherwise, you cannot get the tray out! It is still usable, just not portable!

Was this helpful? 18

Anonymous Verified Customer July 2020
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

I needed a small safe for some documents and occasional cash and researched online. I eventually settled on the Phoenix range and the Titan FS1281 seemed the right size. I decided upon key code entry to save having to look after a key! I have been very pleased with all aspects of the Phoenix Titan FS1281e - it is easy to setup and use, the build quality feels excellent and there's plenty of space inside. Service from safe.co.uk was ideal and delivery was next day - can't fault them on service, advice or quality of the product they have supplied - thanks.

Was this helpful? 17

Richard Barrett Verified Customer October 2016
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

After much deliberation and careful measuring of available space I chose this Titan safe. We now have two safes as we have accumulated more valuables which require protection. I didn't want anything too heavy as our safes are installed into our built in wardrobes which are reinforced for the installation of a safe (or two!). I was able to bolt through the provided holes which made the fitting very simple and secure enough for my requirements. The online purchase was easy and delivery was prompt. If I ever require another safe, or anyone asks me, I would recommend one from the Phoenix range. Some offer decent fire protection and you can choose to have a key or electronic access.

All round excellent safe.

Was this helpful? 17

Anonymous Verified Customer November 2016
Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5Rated 4.5 / 5
Recommended

It just takes A4 paper in a sleeve, so perfect.

Was this helpful? 15

Dave W Verified Customer July 2024
Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5Rated 4.6 / 5
Recommended

The safe is robust and easy to use. The instructions are simple to follow and explained clearly. There is enough room for plenty of small items and is about the width of an A4 piece of paper (maybe a bit wider than this). It is easy to fit and doesn’t require any special tools. Very pleased with this safe.

Was this helpful? 1

Anonymous Verified Customer July 2024
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Easy to install. Sufficient storage capacity for my needs

Was this helpful? 1

Sue Verified Customer February 2024
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Very happy with this safe. Big enough to hold important papers and valuables but small enough to fit into a corner. Would definitely recommend as good value for money

Was this helpful? 1

Anonymous Verified Customer February 2024
Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5Rated 4.8 / 5
Recommended

Pleased with the safe. This is the second we've bought of this model. Easy to use, seems secure and well built. Hopefully that's the case anyway! Certainly it's very heavy and the bolts are chunky. Service was great too. Thanks.

Was this helpful? 1

Tom Verified Customer January 2024
Rated 3.2 / 5Rated 3.2 / 5Rated 3.2 / 5Rated 3.2 / 5Rated 3.2 / 5

No instruction on the size of the drill to be used to install the safe. Very poor quality the material used to make the panel with buttons on the front door of the safe. The numbers above buttons are practically invisible. Plastic case with buttons on the front control panel the rest of the casing holds very poorly.

Was this helpful? 1

Amanda Robson Verified Customer December 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

It was exactly as described. Size was just right to go where we wanted to.

Was this helpful? 2

Mick Verified Customer July 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

Bought this safe a few months ago now and it’s just what we wanted. There is loads of space inside to take our documents and stuff. The draw at the top is very useful and take’s watch’s and jewellery. The build quality is good it feels very solid and it was easy to bolt to the floor.

Was this helpful? 8

Fine & Country Property Verified Customer May 2023
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The safe is a very high quality product. Very well made and has a high class appearance. The keypad is easy to use and program. The handle and locking mechanism is sturdy and well made.

Ordering with Safe.uk was very easy and the safe came very quickly and effortlessly. I would definitely use Safe.uk again. Very good service

Was this helpful? 8

Anonymous Verified Customer July 2022
Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5Rated 4 / 5
Recommended

Bought primarily as a fire safe for documents, back-up hard drives, memory cards etc and it is perfectly satisfactory in this role. It is however (without securing to floor) robust, cumbersome and heavy enough to afford a reasonable level of security for such things as small amounts of foreign currency and jewlery whose value is mainly sentimental. It is ideally suited to the our limited needs and good value for money. The staff at safe with us were extremelyhelpful.

Was this helpful? 10

Robert Carrington Verified Customer July 2022
Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5Rated 5 / 5
Recommended

The safe we purchased is of excellent quality and very robust. It was easy to install and is just the size we need for storing documents and valuables.

Was this helpful? 14

Accessories

Add at Checkout

Thumbnail of Smart Sensor LED Safe Light

Smart Sensor LED Safe Light

Interior light with 8 ultra-bright LEDs, perfect for illuminating your safe when the door is opened. Fixed by magnet or adhesive pad and powered by a rechargeable battery (charging cable included).
£9.95
Delivery

Select during checkout


Filter by
Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Order Now Get It Thu 17th Oct
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
8am - 6pm
Before 12pm
FREE
£14.50
Mon-Fri
8am - 6pm
Before 12pm
FREE
£14.50
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Isles of Scilly Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Mon-Fri
2 - 3 Days
8am - 6pm
£19.14
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Mon-Fri
3 - 5 Days
8am - 6pm
£19.14
Weekend Delivery to your front door on a Saturday of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Sat
8am - 6pm
Before 12pm
£7.50
£19.00
Sat
8am - 6pm
Before 12pm
£7.50
£19.00
Tail Lift Delivery Options
Indoor Delivery Options
Position Delivery Positioned inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£75.60
Mon-Fri
3 - 5 Days
8am - 6pm
£75.60
Position Delivery via Stairs Positioned inside your building on any floor via steps or stairs Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£81.54
Mon-Fri
3 - 5 Days
8am - 6pm
£81.54
Delivery & Install Options
Delivery & Install Professionally installed inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
8am - 6pm
£213.54
Mon-Fri
3 - 5 Days
8am - 6pm
£213.54
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [7]

FAQs (7)

» Ask Question   

 
What is the backup for the Phoenix Titan FS1283e in case the code is forgotten? And does it give a reminder when the battery is low?
Irfaan, London
The safe has a Master Reset facility in case the code has been forgotten. In the event of the battery power failing not only will the safe alert you when on low battery power, the batteries can be changed externally at any time.
Tom W
Was this helpful? 36
 
How do I unlock the door of my new Phoenix Titan 1283e
Jennifer Woodward, Northampton
Having inserted batteries in the keypad, press the 'C' button, enter the factory code 1,2,3,4,5,6 and then the # button to confirm and unlock. Follow the Phoenix Titan electronic safe user guide for further instructions.
Phil R
Was this helpful? 38
 
What is the width of the external 'surround' before you get to the door? If the measurement from the very bottom of the safe to the bottom of the door? I'm trying to work out what clearance we need if we put it in a cupboard with a small 'lip'.
Steve Wade, London
The door surround is 20mm.
Steven T
Was this helpful? 32
 
How do I obtain the manufacturers mater lock out code?
Roy, Papworth
To obtain the master code for this safe you would need to contact our Customer Service team on the number at the top of this page. You will need the safe serial number and your proof of purchase.

Javaid H
Was this helpful? 34
 
What is the procedure if the batteries run out. Is there an unlock key?
Hugh, London
This safe does not require a back-up key because the batteries are located on the outside of the door, within the keypad housing.
Javaid H
Was this helpful? 31
 
How do you access the safe if there has been a fire which melts the keypad and handle?
DP, LONDON
You would need to contact a local locksmith to drill the lock and enter the safe to recover your items.
Anne K
Was this helpful? 16
 
Is the door handle metal or plastic.
bob, nottingham
The door handle for this safe is plastic.
Christian B
Was this helpful? 17
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The Safe Shop Ltd. is authorised and regulated by the Financial Conduct Authority (FCA FRN 915388) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited.

Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 instalments. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

The Safe Shop Ltd., 1 Strand Street West, Preston, Lancashire PR2 2NS

Installation

Professional Installation Services for Safes

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Safe is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Safe >25kg Installation

An installation service is available on a wide range of safes over 25kg. If offered, this option will be listed within the Delivery & Returns section on the product page.

On arrival an experienced engineer will complete a brief site inspection and then discuss their findings with you to agree positioning of your safe.

Your Intallation will include bolting the safe to the floor using anchor bolts included with your safe. Anchor bolts are deisgned for use with a solid surface such as stone or concrete. We cannot install your safe to floorboards.

If a wall installation is required, please speak to one of our safe experts and they will guide you through this specialised service.

The position of your safe will be governed by safe site access, and other obstructions such as submerged pipes/cables or under floor heating.

The engineer will carry out a final assessment to ensure the safe is secure before providing a brief demonstration of your safe and confirming the installation has been completed to your satisfaction.

Installation FAQ

What is the cost to install a Safe?

How long does installation take?

Can you install my safe to the floor?

What if I have underfloor heating?

What is a Chemical Installation?

What type of fixings do you use?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
  • Malicious Damage
  • Materials or Manufacturer Failure
  • System Modification
  • Incorrect User Diagnosis
  • Broadband Related
  • App Related
  • User Error