Phoenix Titan FS1281e

£209.99
£220.19
save £10.20 (4%)
  • In StockIn Stock
  • FREE Delivery Tomorrow
  • Order Now Thu 9th Dec
  • Finance from £5.83 p/m
This small fireproof safe is part of Phoenix’s best-selling Titan range and is ideal for the home.
View Full Specification
  • 60 minute fire rating, £2,000 insurance rating.
  • Digital keypad with LED display and 4-16 digit PIN.
  • Also available with Key or Fingerprint locking.
  • Handy pull out tray for organising small items.
  • Installs to floor (fixing kit included).
  • Weight: 30Kg, Size: 360 x 412 x 363mm (HxWxD).
Ref: PH-FS1281E
    Compare Sizes
Details

Product Details

Phoenix The Phoenix Titan FS1281e fire resistant security safe is secured by a battery powered digital keypad and is tested to provide 60 minutes fire protection for documents to NT Fire - 017-60P and digital media to DIP120 - 60DMA. The Titan FS1281e is suitable for floor fixing and has a recommended insurance rating of £2,000 cash or £20,000 valuables. There are also 2 larger sizes available in this range.
Dimensions
ExternalH 360 W 412 D 363 mm
InternalH 260 W 320 D 234 mm
Weight30 kg
Volume19 ltr
† Add 30mm to external depth for hinges and handle and keypad.
Show Imperial »
Key Features
Insurance Rating*£2,000 Cash
£20,000 Valuables
Recommended by Manufacturer
Fire Protection60 minutes
Locked ByDigital Keypad
Also available withKey Locking
Fingerprint Lock
Shelves0
Fixing HolesFloor
Fixing Bolts2 (included)
Manufacturer Warranty2 Years
More SizesYes
Protection
Security Certificate
None
Fire Certificates
NT Fire 017 - 60P
Tested by SP - Sweden
DIP120 - 60DM
Tested by Manufacturer
Protection from FireCD/DVD
Digital Media
External Hard Disk
Paper
USB Sticks
Drop Test9.1 meters
Digital Keypad
DisplayLED
PIN Qty2 (user changeable)
PIN Length4 - 16 digits
Dual PIN EntryYes
Batteries4x AAA (included)
Battery LocationExternal
Backup EntryMaster Reset
Time DelayNo
Security & Construction
Locking Bolts2
Bolt Diameter16mm
HingesExternal
Fixed Hinge BoltsYes
ConstructionDouble walled steel body and door filled with fire resistant barrier material.
Fittings
Drawers1
Key Hooks4
Features
Fits A4 PaperYes
Interior LightOptional
Carpeted InteriorNo
Lifetime Fire ReplacementYes
Guides
User GuideDownload
Product FileDownload


* It is important to note that the ratings are manufacturer certified and that you must check with your insurer for exact ratings as individual insurer policies do vary.

Reviews [18]
yourview tell us what you think

Reviews

Rated 9.3 / 10Rated 9.3 / 10Rated 9.3 / 10Rated 9.3 / 10Rated 9.3 / 10

4.7 / 5

Sort by:
Verified Customer May 2016
Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10 4.4 / 5
Recommended

Happy with it.Good job.Confident it will do the job.

Was this helpful? 8

Verified Customer May 2018
Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10 4.4 / 5
Recommended

As far as a fire safe goes it appears to be great value and of good build quality. The external battery compartment appealed to me as iot would be easier to recovery after a long time in use. I've not given the storage capacity a perfect score as it just fits A4 documents lying down but could be a squeeze for larger folders containing them.

The tray is useful for smaller valuables to be kept out of the way of documents, minor detail but I'd miss that plus the key hooks inside the door.

I've not given the security a higher score simply because it's a fire safe primarily and I've not had the misfortune to test that aspect! I've seen some of the test vids though and I'm fairly sure it'll protect more than adequately in a house fire.

Was this helpful? 7

Verified Customer December 2017
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Got this safe to replace a smaller one we got from a well known DYI store which did its job for what we wanted at the time.

We did lot,s of searching for the perfect safe for our needs as we want this to be the last safe we purchase.

And we weren’t disappointed it’s perfect, first it’s fire proof didn’t really think of this but if your house deeds are in there you don’t want to loose them if you ever have a fire.

The small draw is very usful for small items passports, coins,small jewellery etc.

We also wanted one with bright digital keypad (which our old one had) and this one is big and bright.

We opted for a white one which looks great where we have it hidden being white inside helps to find things easier.

Husband had no trouble securing it to the floor.

Although it seemed quite a lot for a safe after the other one we brought this one if far more superior and worth the money. We wouldn’t hesitate to recommend this safe or the company we purchased it from.

Was this helpful? 7

Verified Customer November 2016
Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10Rated 9 / 10 4.5 / 5
Recommended

It just takes A4 paper in a sleeve, so perfect.

Was this helpful? 7

Verified Customer October 2016
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

After much deliberation and careful measuring of available space I chose this Titan safe. We now have two safes as we have accumulated more valuables which require protection. I didn't want anything too heavy as our safes are installed into our built in wardrobes which are reinforced for the installation of a safe (or two!). I was able to bolt through the provided holes which made the fitting very simple and secure enough for my requirements. The online purchase was easy and delivery was prompt. If I ever require another safe, or anyone asks me, I would recommend one from the Phoenix range. Some offer decent fire protection and you can choose to have a key or electronic access.

All round excellent safe.

Was this helpful? 7

Verified Customer April 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Ordered the safe and the deliver was quick and efficient. The instructions were good and it has been installed and working without any problems. Would definitely recomment.

Was this helpful? 6

Verified Customer July 2020
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

I needed a small safe for some documents and occasional cash and researched online. I eventually settled on the Phoenix range and the Titan FS1281 seemed the right size. I decided upon key code entry to save having to look after a key! I have been very pleased with all aspects of the Phoenix Titan FS1281e - it is easy to setup and use, the build quality feels excellent and there's plenty of space inside. Service from safe.co.uk was ideal and delivery was next day - can't fault them on service, advice or quality of the product they have supplied - thanks.

Was this helpful? 5

Verified Customer May 2020
Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10 4.8 / 5
Recommended

I'm really impressed with this Phoenix safe. Unlike many safes I've experienced, the walls are re-assuringly thick and very dense. It comes with two very large screws and raw-plugs for you to bolt it to the floor, thus increasing its security in your home. Ideally, I would have liked to see back-screws to mount this to an exterior wall, but I wasn't surprised that there weren't any given that this is a fire-resistant safe.

The code is very easy to set/change and is cleverly designed so that the batteries are changed from the outside, meaning that you don't have the worry of hiding a backup key somewhere in your house should your batteries run out of juice.

The safe was very well packaged and delivered perfectly which further increased my satisfaction. I'm very pleased I went for this safe in my price range.

Was this helpful? 5

Verified Customer February 2020
Rated 5.2 / 10Rated 5.2 / 10Rated 5.2 / 10Rated 5.2 / 10Rated 5.2 / 10 2.6 / 5
Recommended

Did arrive slightly damaged however I was partly reimbursed very quickly. There is enough capacity for A4 sheets and the drawer is very useful as is the internal light. Quality of lock mechanism and handle do not inspire a lot of confidence. I suspect a determined thief could gain access to your contents. Certainly look at how to open this safe on YouTube with a powerful magnet and you will realise this is a only a deterrent for the 'in a rush', opportunist burglar. However, that may be enough. This price is fair and I think this reflects the quality. Would recommend, but if you need to protect those priceless dimond family heirlooms, pay more and go for the upgrade version.

Was this helpful? 5

Verified Customer August 2019
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Nice and heavy safe. Feels very secure when it's bolted to the floor. I have it in a built in cupboard straight into the floor. I like the white look, it's very clean. Highly recommend this safe. I called up customer services as I struggled setting up a pass code. I was on the phone for a short time and the representative was very helpful, friendly and informative. I would definitely buy from this retailer again. Easy to operate and I like the light inside which is helpful. The tray is great for papers and the size of the safe is perfect for my needs plus extra room for when I need to put something away of value.

Was this helpful? 5

Verified Customer July 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

This is the first time for buying a home safe. It does everything it says it does. Great product😉

Was this helpful?  

Verified Customer May 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

The product arrived very promptly and was well packaged.

The instructions on fitting and use are clear and the safe appears to be of a decent quality and construction and very robust.

The safe is easily fixed to the floor for additional security which the fixing points only accessible from inside.

There's a small drawer section which can be removed and is the ideal place to store documents which you want quick access to.

The rest of the space is large enough to accept A4 docments or small valuables.

The combination lock is very easy to set up and use allowing the user to chose a unique code which is memorable to the user.

Meets all my expectations.

Was this helpful? 4

Verified Customer April 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Ordered the safe and the deliver was quick and efficient. The instructions were good and it has been installed and working without any problems. Would definitely recomment.

Was this helpful? 6

Verified Customer February 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Just what we wanted after lots of pondering about sizes and makes. This particular save is a great size, not too big but amazing how much you can get into this product, A4 documents fit well as well as all our other bits and pieces. Certainly good enough for our needs. Easy to set up personal code and also to change the batteries, which we have already had to do.

One thing we didn't think about when bolting to the floor, remember to leave space to open the door fully as otherwise, you cannot get the tray out! It is still usable, just not portable!

Was this helpful? 4

Verified Customer February 2021
Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10Rated 8.8 / 10 4.4 / 5
Recommended

The product most definitely lives up to all our expectations based on what is available currently in the marketplace and the price point it retails at.We ordered it with the additional LED light which is a very useful option and compliments the basic attributes that the safe is manufactured with. Whilst the safe interior at this size is standard it is offered with different locking options. We chose the electronic version which is extremely easy to use and obviously means we don't have the issue of hiding or more importantly finding a key. All in all a good choice, relatively small but impressively spacious and fire rated as well. We now have the comfort of knowing our documents etc are safely stored until we might require them.

Was this helpful? 4

Verified Customer October 2020
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Easy to install and operate. Plenty of storage space for our needs. Solidly built, sturdy.

The small tray is ideal for passports, there is also storage for keys and plenty of room for larger documents.

We also primarily wanted a safe that was fireproof and with a good insurance rating.

After a lot of deliberation we decided on the Phoenix TitanFS1281e after reading all the information provided by ‘safe’. This safe certainly meets our needs and we are very pleased with our purchase.

It was easy to order from safe and it arrived in good order at the designated day and time. We wouldn’t hesitate to recommend ‘safe’.

Was this helpful? 4

Verified Customer September 2020
Rated 7.2 / 10Rated 7.2 / 10Rated 7.2 / 10Rated 7.2 / 10Rated 7.2 / 10 3.6 / 5
Recommended

It’s a good product...but it arrived with a humongous dent in it that the company were not prepared to resolve. Good functionality in the product itself though.

Was this helpful? 4

Verified Customer July 2020
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

I needed a small safe for some documents and occasional cash and researched online. I eventually settled on the Phoenix range and the Titan FS1281 seemed the right size. I decided upon key code entry to save having to look after a key! I have been very pleased with all aspects of the Phoenix Titan FS1281e - it is easy to setup and use, the build quality feels excellent and there's plenty of space inside. Service from safe.co.uk was ideal and delivery was next day - can't fault them on service, advice or quality of the product they have supplied - thanks.

Was this helpful? 5

Verified Customer May 2020
Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10 4.8 / 5
Recommended

I'm really impressed with this Phoenix safe. Unlike many safes I've experienced, the walls are re-assuringly thick and very dense. It comes with two very large screws and raw-plugs for you to bolt it to the floor, thus increasing its security in your home. Ideally, I would have liked to see back-screws to mount this to an exterior wall, but I wasn't surprised that there weren't any given that this is a fire-resistant safe.

The code is very easy to set/change and is cleverly designed so that the batteries are changed from the outside, meaning that you don't have the worry of hiding a backup key somewhere in your house should your batteries run out of juice.

The safe was very well packaged and delivered perfectly which further increased my satisfaction. I'm very pleased I went for this safe in my price range.

Was this helpful? 5

Verified Customer February 2020
Rated 5.2 / 10Rated 5.2 / 10Rated 5.2 / 10Rated 5.2 / 10Rated 5.2 / 10 2.6 / 5
Recommended

Did arrive slightly damaged however I was partly reimbursed very quickly. There is enough capacity for A4 sheets and the drawer is very useful as is the internal light. Quality of lock mechanism and handle do not inspire a lot of confidence. I suspect a determined thief could gain access to your contents. Certainly look at how to open this safe on YouTube with a powerful magnet and you will realise this is a only a deterrent for the 'in a rush', opportunist burglar. However, that may be enough. This price is fair and I think this reflects the quality. Would recommend, but if you need to protect those priceless dimond family heirlooms, pay more and go for the upgrade version.

Was this helpful? 5



Accessories

Accessories (Add at Checkout)

Thumbnail of Phoenix Interior Light

Interior Light

Our interior light includes extra bright LED's making it perfect for illuminating the inside of your safe. Fixed to the back of the safe door and powered by the lock batteries (included).
£13.50
Delivery

Delivery Options (select at checkout)

Filter by
Popular Delivery Options  
Next / Named Day Delivery to your front door on a day of your choice
Order Now Get It Thu 9th Dec
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
8am - 6pm
Before 12pm
Before 10:30am
FREE
£15.00
£22.50
Mon-Fri
8am - 6pm
Before 12pm
Before 10:30am
FREE
£15.00
£22.50
Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
2 - 3 Days
Any time of day
FREE
Mon-Fri
2 - 3 Days
Any time of day
FREE
Isle of Wight Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
Any time of day
£29.94
Mon-Fri
2 - 3 Days
Any time of day
£29.94
Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Isles of Scilly Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Mon-Fri
2 - 3 Days
Any time of day
£29.94
Mon-Fri
2 - 3 Days
Any time of day
£29.94
Northern Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
2 - 3 Days
Any time of day
£27.54
Mon-Fri
2 - 3 Days
Any time of day
£27.54
Republic of Ireland Delivery Our standard doorstep drop off service, no steps
Mon-Fri
Any time of day
POA 
Get Quote
Mon-Fri
Any time of day
POA 
Get Quote
Guernsey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Jersey Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Mon-Fri
3 - 5 Days
Any time of day
£29.94
Weekend Delivery to your front door on a Saturday or Sunday of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
Sat-Sun
8am - 6pm
Before 12pm
Before 10:30am*
£10.00
£15.00
£22.50
Sat-Sun
8am - 6pm
Before 12pm
Before 10:30am*
£10.00
£15.00
£22.50

* Before 10:30am delivery unavailable on Sundays

Indoor Delivery Options
Position Delivery Positioned inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
Any time of day
£51.60
Mon-Fri
3 - 5 Days
Any time of day
£51.60
Position Delivery via Stairs Positioned inside your building on any floor via steps or stairs Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
Any time of day
£56.34
Mon-Fri
3 - 5 Days
Any time of day
£56.34
Northern Ireland Position Delivery Positioned inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
5 - 10 Days
Any time of day
£141.54
Mon-Fri
5 - 10 Days
Any time of day
£141.54
Delivery & Install Options
Delivery & Install Professionally installed inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
Any time of day
£172.74
Mon-Fri
3 - 5 Days
Any time of day
£172.74
Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
Q&A [7]

Questions & Answers (7)

 
What is the width of the external 'surround' before you get to the door? If the measurement from the very bottom of the safe to the bottom of the door? I'm trying to work out what clearance we need if we put it in a cupboard with a small 'lip'.
Steve Wade, London
The door surround is 20mm.
Steven T, 5 Apr 2018
11 of 18 found this answer helpful. Did you?  Yes / No
 
What is the procedure if the batteries run out. Is there an unlock key?
Hugh, London
This safe does not require a back-up key because the batteries are located on the outside of the door, within the keypad housing.
Javaid H, 24 Jul 2017
13 of 23 found this answer helpful. Did you?  Yes / No
 
How do I unlock the door of my new Phoenix Titan 1283e
Jennifer Woodward, Northampton
Having inserted batteries in the keypad, press the 'C' button, enter the factory code 1,2,3,4,5,6 and then the # button to confirm and unlock. Follow the Phoenix Titan electronic safe user guide for further instructions.
Phil R, 27 Oct 2018
12 of 22 found this answer helpful. Did you?  Yes / No
 
How do you access the safe if there has been a fire which melts the keypad and handle?
DP, LONDON
You would need to contact a local locksmith to drill the lock and enter the safe to recover your items.
Anne K, 9 Apr 2019
6 of 11 found this answer helpful. Did you?  Yes / No
 
How do I obtain the manufacturers mater lock out code?
Roy, Papworth
To obtain the master code for this safe you would need to contact our Customer Service team on the number at the top of this page. You will need the safe serial number and your proof of purchase.

Javaid H, 15 Feb 2016
11 of 21 found this answer helpful. Did you?  Yes / No
 
What is the backup for the Phoenix Titan FS1283e in case the code is forgotten? And does it give a reminder when the battery is low?
Irfaan, London
The safe has a Master Reset facility in case the code has been forgotten. In the event of the battery power failing not only will the safe alert you when on low battery power, the batteries can be changed externally at any time.
Tom W, 24 Feb 2020
8 of 17 found this answer helpful. Did you?  Yes / No
 
Is the door handle metal or plastic.
bob, nottingham
The door handle for this safe is plastic.
Christian B, 11 Feb 2019
5 of 11 found this answer helpful. Did you?  Yes / No

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Installation

Installation

Professional Installation Services for Safes

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Safe is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Safe >25kg Installation

An installation service is available on a wide range of safes over 25kg. If offered, this option will be listed within the Delivery & Returns section on the product page.

On arrival an experienced engineer will complete a brief site inspection and then discuss their findings with you to agree positioning of your safe.

Your Intallation will include bolting the safe to the floor using anchor bolts included with your safe. Anchor bolts are deisgned for use with a solid surface such as stone or concrete. We cannot install your safe to floorboards.

If a wall installation is required, please speak to one of our safe experts and they will guide you through this specialised service.

The position of your safe will be governed by safe site access, and other obstructions such as submerged pipes/cables or under floor heating.

The engineer will carry out a final assessment to ensure the safe is secure before providing a brief demonstration of your safe and confirming the installation has been completed to your satisfaction.

Installation FAQ

What is the cost to install a Safe?

How long does installation take?

Can you install my safe to the floor?

What if I have underfloor heating?

What is a Chemical Installation?

What type of fixings do you use?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
  • Malicious Damage
  • Materials or Manufacturer Failure
  • System Modification
  • Incorrect User Diagnosis
  • Broadband Related
  • App Related
  • User Error

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