In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

• Specialised access equipment and permits such as hoists, lifts and cranes.
• Outside of normal hours working (Mon-Fri, 9am to 5pm).
• 4x4 Vehicular access requirements to remote rural sites.
• Road closure including necessary permits.
• Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

• PH 1 - 26 (No coverage in other PH postcodes)
• PA 1 - 19 (No coverage in other PA postcodes)
• KA 19, 26
• ML 11, 12

£105.00 Surcharge Areas

• IV 01-17, 30,31,32 (No coverage in other IV postcodes)
• AB
• DD
• TD
• DG
• KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

• Accidental Damage
• Malicious Damage
• Materials or Manufacturer Failure
• System Modification
• Incorrect User Diagnosis
• Broadband Related
• App Related
• User Error