Phoenix Titan Aqua FS1292e

£393.60
£426.00
save £32.40 (7%)
  • In StockIn Stock
  • FREE Delivery 5th Jul
  • Finance from £10.93 p/m
This fireproof and water resistant safe protects paper documents and computer media in the event of a fire or flood.
View Full Specification
  • 60 minute fire rating, £2,000 insurance rating.
  • Illuminated digital keypad with 3-8 digit PIN.
  • Water resistant for up to 24 hours.
  • Bright LED light activates when door is opened.
  • Adjustable shelf can be removed to create space.
  • Door includes three 25mm diameter locking bolts.
  • Emergency access via override key.
  • Installs to floor (fixing kit included).
  • Weight: 45Kg, Size: 460 x 470 x 482mm (HxWxD).
Ref: PH-FS1292E
   
Details
The Phoenix Titan Aqua FS1292e is a fireproof and water resistant security safe that is secured by a battery powered digital keypad. The safe has a recommended insurance rating of £2,000 cash or £20,000 valuables and provides up to 60 minutes fire protection for documents and digital media. There are also 2 other sizes available in this range.
Dimensions
External
H 460 W 470 D 482 mm
Internal
H 330 W 330 D 325 mm
Door Aperture
H 330 W 330 mm
Weight
45 kg
Volume
35 ltr
† Add 30mm to external depth for hinges and handle and keypad.
Show Imperial »
Key Features
Insurance Rating*
£2,000 Cash
£20,000 Valuables
Recommended by Manufacturer
Fire Protection
60 minutes
Locked By
Digital Keypad
Shelves
1 (adjustable)
Fixing Holes
Floor
Fixing Bolts
6 (included)
Manufacturer Warranty
2 Years
More Sizes
Yes
Protection
Security Certificate
None
Fire Certificates
NT Fire 017 - 60P
Tested by SP - Sweden
DIP120 - 60DM
Tested by Manufacturer
Protection from Fire
CD/DVD
Digital Media
External Hard Disk
Paper
USB Sticks
Digital Keypad
Display
None
PIN Qty
1 (user changeable)
PIN Length
3 - 8 digits
Batteries
4x AA (not included)
Battery Location
Internal
Backup Entry
Override Key
Time Delay
No
Security & Construction
Locking Bolts
4
Bolt Diameter
25mm
Hinges
External
Fixed Hinge Bolts
Yes
Construction
Double walled steel body and door filled with fire resistant barrier material.
Fittings
Door Pocket
Yes
Key Hooks
5
Features
Fits A4 Paper
Yes
Interior Light
Yes
Carpeted Interior
No
Waterproof
Yes
Lifetime Fire Replacement
Yes
Guides
Product File
Download
User Guide
Download


* It is important to note that the ratings are manufacturer certified and that you must check with your insurer for exact ratings as individual insurer policies do vary.

Reviews [17]
Rated 9.3 / 10Rated 9.3 / 10Rated 9.3 / 10Rated 9.3 / 10Rated 9.3 / 10

4.7 / 5

Sort by:
Adam Smith Verified Customer May 2019
Rated 4.8 / 10Rated 4.8 / 10Rated 4.8 / 10Rated 4.8 / 10Rated 4.8 / 10 2.4 / 5
Recommended

I was broken into, and the police forensics were laughing at how easy it was to steal this despite me using all he parts it came with. They particularly loved the 'plastic base' which 'made the burglars lives easier'

When we had it, it was great... however, we no longer have our safe ...

Was this helpful? 34

Chris Verified Customer June 2018
Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10 4.8 / 5
Recommended

I chose this safe as I was looking for a fireproof, waterproof option with good storage capacity for A4 documents. Delivery was on time, the unit is of course very heavy, was able to 'roll' it across the floor but would advise 2 people to handle.

The safe is excellent build quality, a small peg on a base plate can be removed and then screwed into the floor, then the safe is placed on top of this and bolted on. There is a waterproof seal on the peg.

The electronic keypad is easy to use, there is also a key as well.

One word of advice is that I really only looked at the internal dimensions to ensure I could fit in what I wanted. Being fireproof, the walls of this safe are very thick, so it is a larger unit than you might expect for the internal dimensions.

Overall, recommended.

Was this helpful? 16

Peter Verified Customer October 2018
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

I recently purchased the Phoenix Titan Aqua FS1293e fire safe from safe.co.uk. It was delivered promptly next day direct from the manufacturers. As it is a heavy safe it came in a large cardboard box strapped on a small wooden pallet. It was well packed and protected.

I like the fact that it comes with digital key pad and a key to unlock, you can use either the key or keypad to unlock the safe. Some other makes of safes you have to use both the key pad and a key to unlock, this you only need one. Plus if the key pad should fail for any reason then you can just use the key to get inside to put in new batteries.

Internally it comes with an adjustable shelf and a draw for small items. The safe has plenty of roof to store A4 documents inside with room to spare I am using mine to store office documents and find it easy to use with the keypad.

The only one minor negative point is the instructions that explain about resetting the code number. It refers to pressing a reset button on the inside of the door. The button is actually inside the door and you need to use a pointed object to push through a small 3mm hole to reset it. A label stuck on inside of the door pointing to the reset would be helpful for first time user.

Was this helpful? 10

Ian Verified Customer September 2018
Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10 4.8 / 5
Recommended

The only reason I've given 4 stars for security rather than 5 is that (fortunately!) it hasn't been subjected to attack, fire or flood so I have no personal empirical knowledge. I chose this safe because it was just about the only reasonably priced 'consumer' safe that had a mechanical back-up lock combined with good fire protection and water-resistance should the fire service be doing what they have to do to extinguish a significant fire. Electronic keypads are great for convenience but much more likely to fail than mechanical locks (especially if there is a fire) so for me, a back-up key is a vital part of the overall security. It was also a simple to secure it to the floor needing only basic DIY skills.

Was this helpful? 10

Ellisimo Verified Customer August 2020
Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10 4.8 / 5
Recommended

Solidly built, with good security buy sue of combination and/or key. It is heavy to move but you will only move it once!!! I would not recommend the provided floor fixing as it is really not fit for use: it lacks strength and is only secured to the floor by screws. However, I used a coach bolt which easily fitted withing the hole in the base of the safe with the nut seated easily below the inner skin so as not to interfere with the operation of the draw. All in all, a quality product as a fair price. If I were to buy another one, would I repurchase, the answer would be YES.

Was this helpful? 9

Paul Verified Customer December 2020
Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10 4.6 / 5
Recommended

FS1292e - First time I have purchased a safe. I needed something that was all around reasonable. This safe seems to fit the bill. Water resistant, fireproof protects computer media.

Ease of Use 5/5

The Keypad entry was a plus point just for the convenience and not having to carry another key around.

Having a backup key was a must in case the keypad failed in a few years, but requires another safe place to store it. The size and weight of the product isn’t too heavy to the item where we wanted it.

Build Quality 4/5

Overall looks and mechanism looks sturdy.

The handle could be a lot better, it is plastic. I could see that breaking on a bad day or in a move.

The interior sides where the adjustable shelf rests on, can catch papers, box edges and can be a little annoying.

Storage Capacity 5/5

Perfect fit for all our stuff, could of got away with FS1291E. Went with the next size up, for a bit of future proofing.

Security 4/5

The base plate was a concern. My thought was do I want them to take the safe or tear part of the building out to get the safe or trying to get the safe. If really an issue get the bigger safe and get couple of rolls of lead and stick it in there, get a web cam and watch them try and shift it.

Value for Money 4/5

Seemed reasonable, bar the handle.

Was this helpful? 3

Brian Verified Customer October 2018
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Delivered on time fitting is easy looks solid everything works well hopefully never put to the test

Was this helpful? 3

Anonymous Verified Customer March 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

This is a solid, good looking, affordable safe. It's easy to set up your key code with the instructions. The keypad access, door and handle feels well made and should withstand a lot of use. I needed a safe that could store several hard drives and withstand a decent amount of time under heat and water. This safe allows me to store a decent mixture of hard drives in cases and internal hard drives, probably between 15 - 20 max. It's also very heavy, and requires two male adults to lift it - obviously a positive aspect. The internal LED is dim, but it's probably as bright as it could be for the battery that powers it, however, it lights the inside adequately.

Was this helpful? 2

Anonymous Verified Customer March 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

We had to contact as we had a faulty Phoenix Titan Aqua FS1292e safe to start with ( it was literally draining batteries continually). However it was dealt with by Phoenix really well though and can't fault the customer service, faulty safe was collected very promptly and new one delivered. Some compensation would have been nice due to inconvenience caused to us. That aside very pleased with the now working correctly safe.

Also both times the safe was delivered by one man in a not so suitable vehicle and no way should this be handled by one person, its very heavy... please do not attempt this.

Was this helpful? 2

Anonymous Verified Customer July 2020
Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10 4 / 5
Recommended

The safe was delivered very quickly on a small pallet and well protected with foam packing in a stout box. The safe looks nicely made and finished and all dimensions were as described on the web site.

The safe was purchased for digital media (photos mainly) and backups - whilst not tested yet, hopefully the fire and water rating will serve me well, the door has rubber seals that look like they should do the job and the supplied bolt down fixture is supplied with a sealing O ring. Whilst on the subject I should point out that the hold down fixture is a cast (monkey metal?) piece that screws to the floor and is secured in the bottom of the safe with a M10 bolt. If you've gone to the trouble of buying this safe I would recommend using a proper raw bolt or similar to fix it down as the supplied kit wouldn't present much of an deterrent to a determined thief - while there is only 1 mounting hole in the bottom of the safe mine is in a small cupboard and bolted to a concrete floor next to two walls and so I think this is enough for my purposes. Very happy, good value for money.

Was this helpful? 2

Simon Verified Customer February 2022
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

We needed to get a new fire-safe as we'd outgrown our previous one – no matter how big you think will suffice, once you have a fire-safe you realise there are plenty more documents that it would be handy to keep protected in the (hopefully unlikely) event of a fire. Having bought our previous fire-safe from safe.co.uk we once again looked at the options available. This Titan Aqua model seemed ideal, as there doesn't seem any point in buying a cheaper fire-safe that isn't water-proof or only protects from fire for a few minutes. It was delivered promptly, on a palette (which confirmed how sturdy it is!) Having manoeuvred it into position (ground floor thankfully) it was very easy to set up, and so far has proved highly useable. What's more we even still have room for more new documents inside! Two of the nice features are that there is a light on the inside edge of the door, which illuminates the interior when the door is open; and also that it locks when you shut the door. Very happy with this fire-safe and would recommend to anyone else.

Was this helpful?  

Anonymous Verified Customer March 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

This is a solid, good looking, affordable safe. It's easy to set up your key code with the instructions. The keypad access, door and handle feels well made and should withstand a lot of use. I needed a safe that could store several hard drives and withstand a decent amount of time under heat and water. This safe allows me to store a decent mixture of hard drives in cases and internal hard drives, probably between 15 - 20 max. It's also very heavy, and requires two male adults to lift it - obviously a positive aspect. The internal LED is dim, but it's probably as bright as it could be for the battery that powers it, however, it lights the inside adequately.

Was this helpful? 2

Anonymous Verified Customer March 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

We had to contact as we had a faulty Phoenix Titan Aqua FS1292e safe to start with ( it was literally draining batteries continually). However it was dealt with by Phoenix really well though and can't fault the customer service, faulty safe was collected very promptly and new one delivered. Some compensation would have been nice due to inconvenience caused to us. That aside very pleased with the now working correctly safe.

Also both times the safe was delivered by one man in a not so suitable vehicle and no way should this be handled by one person, its very heavy... please do not attempt this.

Was this helpful? 2

Anonymous Verified Customer February 2021
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

I looked into buying a safe for a longtime before settling on this model. I looked at various retailers and am pleased I settled for this particular one as the service was very good and could not be faulted. I wanted a safe that was fireproof and waterproof and this model ticked all those particular boxes. It is probably bigger than I expected, but this is my fault as I looked at the measurements before purchase and decided to go for it. Whilst quite large this also gives the advantage that it has plenty of room inside for my documents. It feels and looks very sturdy and hard wearing and I am very pleased with it.

Was this helpful?  

Paul Verified Customer December 2020
Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10 4.6 / 5
Recommended

FS1292e - First time I have purchased a safe. I needed something that was all around reasonable. This safe seems to fit the bill. Water resistant, fireproof protects computer media.

Ease of Use 5/5

The Keypad entry was a plus point just for the convenience and not having to carry another key around.

Having a backup key was a must in case the keypad failed in a few years, but requires another safe place to store it. The size and weight of the product isn’t too heavy to the item where we wanted it.

Build Quality 4/5

Overall looks and mechanism looks sturdy.

The handle could be a lot better, it is plastic. I could see that breaking on a bad day or in a move.

The interior sides where the adjustable shelf rests on, can catch papers, box edges and can be a little annoying.

Storage Capacity 5/5

Perfect fit for all our stuff, could of got away with FS1291E. Went with the next size up, for a bit of future proofing.

Security 4/5

The base plate was a concern. My thought was do I want them to take the safe or tear part of the building out to get the safe or trying to get the safe. If really an issue get the bigger safe and get couple of rolls of lead and stick it in there, get a web cam and watch them try and shift it.

Value for Money 4/5

Seemed reasonable, bar the handle.

Was this helpful? 3

Ellisimo Verified Customer August 2020
Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10Rated 9.6 / 10 4.8 / 5
Recommended

Solidly built, with good security buy sue of combination and/or key. It is heavy to move but you will only move it once!!! I would not recommend the provided floor fixing as it is really not fit for use: it lacks strength and is only secured to the floor by screws. However, I used a coach bolt which easily fitted withing the hole in the base of the safe with the nut seated easily below the inner skin so as not to interfere with the operation of the draw. All in all, a quality product as a fair price. If I were to buy another one, would I repurchase, the answer would be YES.

Was this helpful? 9

Anonymous Verified Customer July 2020
Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10Rated 8 / 10 4 / 5
Recommended

The safe was delivered very quickly on a small pallet and well protected with foam packing in a stout box. The safe looks nicely made and finished and all dimensions were as described on the web site.

The safe was purchased for digital media (photos mainly) and backups - whilst not tested yet, hopefully the fire and water rating will serve me well, the door has rubber seals that look like they should do the job and the supplied bolt down fixture is supplied with a sealing O ring. Whilst on the subject I should point out that the hold down fixture is a cast (monkey metal?) piece that screws to the floor and is secured in the bottom of the safe with a M10 bolt. If you've gone to the trouble of buying this safe I would recommend using a proper raw bolt or similar to fix it down as the supplied kit wouldn't present much of an deterrent to a determined thief - while there is only 1 mounting hole in the bottom of the safe mine is in a small cupboard and bolted to a concrete floor next to two walls and so I think this is enough for my purposes. Very happy, good value for money.

Was this helpful? 2

Anonymous Verified Customer June 2020
Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10Rated 10 / 10 5 / 5
Recommended

Good price and size

Was this helpful? 1

Anthony Fenton Verified Customer October 2019
Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10Rated 9.2 / 10 4.6 / 5
Recommended

Very pleased with this safe. I wanted one with digital entry but with key backup, not easy to find (Hence loss of a star for security). Arrived well packed on a small wooden pallet and was easy for two people to manuever, we rolled it up the stairs. Fitting to floor was easy, it's unusual in that it has a seal so remains waterproof when fixed to the floor. I would have liked the larger version but this one fitted the space better, allowing the door to open fully. Very easy to use, haven't had to use the key yet, and the light is very useful. To make it easy to use, mainly wife's jewellery, have kitted it out with suitable size baskets. Very pleased.

Was this helpful? 1

Stephen Verified Customer May 2019
Rated 7.6 / 10Rated 7.6 / 10Rated 7.6 / 10Rated 7.6 / 10Rated 7.6 / 10 3.8 / 5
Recommended

Seems to do the job. Wish the build quality especially with the handle could be a bit better; feels like you could snap it off if you are a little bit too aggressive with (it is a plastic handle). I like that it has a little light on the door but it doesn't shine inside the safe unless the door is wide open. Still haven't been able to remove the middle shelf. I guess I need to be more aggressive with it but its plastic and flexing when I try to move it and so seems like I will break it, it doesn't seem to be moveable like shown in the instructions.

Was this helpful? 2



Accessories

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Adjustable Shelf

Customise the interior and make more economical use of your storage space with a height adjustable shelf.
£9.00
Delivery

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Next / Named Day Delivery to your front door on a day of your choice
Includes a text confirming a 1 hour delivery time slot. Includes a text confirming a 1 hour delivery time slot.
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Scottish Highlands Delivery Includes doorstep drop off deliveries to the following Highlands post codes, no steps: AB30-38, AB44-56, FK17-99, G83, IV1-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50
Mon-Fri
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Isle of Wight Delivery Our standard doorstep drop off service, no steps
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Isle of Man Delivery Our standard doorstep drop off service, no steps
Mon-Fri
3 - 5 Days
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Isles of Scilly Delivery Our standard doorstep drop off service, no steps
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3 - 5 Days
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Scottish Islands Delivery Includes doorstep drop off deliveries to the following Scottish Island post codes, no steps: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
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Northern Ireland Delivery Our standard doorstep drop off service, no steps
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Guernsey Delivery Our standard doorstep drop off service, no steps
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Jersey Delivery Our standard doorstep drop off service, no steps
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Tail Lift Delivery Options
Indoor Delivery Options
Position Delivery Positioned inside your building on any floor with no more than 1 step or a suitable lift Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
2 - 3 Days
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£7.20
Mon-Fri
2 - 3 Days
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£7.20
Position Delivery via Stairs Positioned inside your building on any floor via steps or stairs Includes a text confirming a 1 hour delivery time slot.
Mon-Fri
3 - 5 Days
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£7.20
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Delivery & Install Options
Delivery & Install Professionally installed inside your building on any floor with no more than 1 step or a suitable lift Includes a phone call to agree a delivery date.
Mon-Fri
3 - 5 Days
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£153.54
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Returns

Returns

Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days of receipt and we will issue a full refund, excluding upgraded delivery services.
More information about returns
FAQs [3]

FAQs (3)

» Ask Question   

 
Does the safe come with a shelf, or do I need to buy the shelf as extra?
Chris, London
The safe is supplied with one adjustable shelf as standard and offers an option to purchase additional shelves if required.
Anne K
Was this helpful? 8
 
Is there any way to secure this safe to the rear wall rather than to the floor?
Dominic Allen, Kent
Unfortunately not, due to the 60 minute fire protection there is only holes in the base. We recommend this is installed to a solid concrete floor.
Tom W
Was this helpful? 9
 
Can you tell me if there are 3 or 4 bolts on the locking mechanism to this safe.
Lucy, da Costa
The safe has 4 locking bolts.
Anne K
Was this helpful? 15
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Installation

Professional Installation Services for Safes

We're all about peace of mind here at Safe. That's why we offer an affordable and convenient installation service on most items.
After all, when you've bought a high-quality product, you need to know it's been properly fitted by an expert who cares.

Be confident your product is fitted perfectly Be confident your Safe is fitted perfectly
Save the hassle Save the hassle and risk of finding a fitter or installing products yourself
Appointments within 10 days of order Appointments arranged around you, within 10 days of your delivery
We'll ring to confirm arrangements We'll even ring to confirm the arrangements

Standard Safe >25kg Installation

An installation service is available on a wide range of safes over 25kg. If offered, this option will be listed within the Delivery & Returns section on the product page.

On arrival an experienced engineer will complete a brief site inspection and then discuss their findings with you to agree positioning of your safe.

Your Intallation will include bolting the safe to the floor using anchor bolts included with your safe. Anchor bolts are deisgned for use with a solid surface such as stone or concrete. We cannot install your safe to floorboards.

If a wall installation is required, please speak to one of our safe experts and they will guide you through this specialised service.

The position of your safe will be governed by safe site access, and other obstructions such as submerged pipes/cables or under floor heating.

The engineer will carry out a final assessment to ensure the safe is secure before providing a brief demonstration of your safe and confirming the installation has been completed to your satisfaction.

Installation FAQ

What is the cost to install a Safe?

How long does installation take?

Can you install my safe to the floor?

What if I have underfloor heating?

What is a Chemical Installation?

What type of fixings do you use?

Does my installation include a warranty?

What happens if the engineer doesn't turn up?

What if I'm not happy with my installation?

What happens if the engineer damages my property?

Non-standard Installation

In some cases, it may be necessary to install additional materials or provide extra resources (manpower) to facilitate an installation in a safe manner.

If additional costs are likely these will be discussed with you prior to installation. Reasons for extra costs might include:

  • Specialised access equipment and permits such as hoists, lifts and cranes.
  • Outside of normal hours working (Mon-Fri, 9am to 5pm).
  • 4x4 Vehicular access requirements to remote rural sites.
  • Road closure including necessary permits.
  • Additional manpower to overcome technical, lifting or safety access issues.

We offer installation throughout the UK mainland, however some more remote and rural post codes in the Highlands are subject to a surcharge to cover additional fuel and traveling time costs.

The following areas will incur a rural travel surcharge:

£55.00 Surcharge Areas

  • PH 1 - 26 (No coverage in other PH postcodes)
  • PA 1 - 19 (No coverage in other PA postcodes)
  • KA 19, 26
  • ML 11, 12

£105.00 Surcharge Areas

  • IV 01-17, 30,31,32 (No coverage in other IV postcodes)
  • AB
  • DD
  • TD
  • DG
  • KW

These additional elements are deemed to fall outside the definition of a 'Standard Installation'. If you feel your installation might be non-standard please contact us to discuss your individual requirements.

If applicable, additional costs are to be paid before installation begins.

Warranty Terms & Conditions

Our installer provides a standard 12 month warranty on all new installations and a 3 month warranty on all materials provided during maintenance visits.

Note: Existing system components and pre-supplied equipment are not included in the installation warranty as these elements are covered by the Manufacturer warranty.

We reserve the right to undertake an ‘Assessment Call’ without prejudice to investigate any complaints relating to materials failure or poor workmanship to assess if the complaint is valid. Please note that remedial service calls generated by elements outside of our sphere of influence or due to different fault conditions will be chargeable to you at an agreed call out charge.

In scenarios where you request a post installation service call and our assessment identifies the fault condition or cause of the fault falls outside of the limitations of the standard installation warranty (Force Majeure, different fault etc) a call out charge will be incurred for the visit.

Assessment calls raised for reasons outside our sphere of influence or responsibility and not covered by the standard installation will incur a call out charge for labour and additional materials.

The following are examples of when a call out charge would be incurred:

  • Accidental Damage
  • Malicious Damage
  • Materials or Manufacturer Failure
  • System Modification
  • Incorrect User Diagnosis
  • Broadband Related
  • App Related
  • User Error

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